SFR surcharged numbers: List of SFR special numbers and blocking option

When you call or send an SMS to a surcharged number, you are automatically debited on your mobile bill. There Pricing of a surcharged call can be defined in 2 ways:

Supervixed numbers: Understanding value added services (special numbers and short numbers) and their pricing

Understanding the reform of value -added services (SVA)

Since October 1, 2015, the pricing of calls for special numbers starting with 08 and short numbers has become simpler and more transparent. The rate of communication and the price of the value added service are now clearly distinguished. Companies, as well as public services, now have three types of numbers to offer their services: free numbers, normal pricing numbers (also called “trivialized”) and surcharged numbers (or “increased” pricing)).

• The call for a free number is not subject to any billing or counting of the packages at the start of the fixed and mobile lines;
• The call of a normal pricing number is billed as the call of a geographic or versatile number; It is therefore included in unlimited packages;
• The call of a surcharged number is billed in addition to normal pricing due to the price of the service defined by the publisher.

In addition, the pricing of services (increased pricing component) is simplified:

• It is identical to the departure of all telephone service operators;
• It is done exclusively at the act (independent of the calling duration) or the second from the first second;
• invoicing is independent of the hour and day to which the appeal is issued.

Understand the classification of value added services (SVA)

The ten -digit numbers starting with 08, called “special” numbers, and short four or six digit numbers (10yt, 3bpq or 118 xyz) are subject to special pricing framed by the numbering plan.

Assigned by ARCEP, they generally allow access to specific content or services: weather forecasts, information, ticket purchases, telephone assistance, administrative services, etc.

Free pricing numbers

These are ten -digit numbers starting with 0800 to 0805, all 4 -digit short numbers starting with 30 or 31 and certain short 4 -digit numbers starting with 32, 34, 36 or 39.

These numbers comply with the prohibition for professionals to make use of a surcharged number to collect the call of a consumer in order to obtain the correct execution of a contract or the processing of a complaint (Articles L. 121-16 and L. 224-38 of the Consumer Code).

Normal pricing numbers

These are ten -digit numbers starting with 0806 to 0809 and certain short 4 -digit numbers starting with 1 or 3.

These numbers also comply with the prohibition for professionals to make use of a surcharged number to collect the call of a consumer in order to obtain the correct execution of a contract or the processing of a complaint (Articles L. 121-16 and L. 224-38 of the Consumer Code).

Provision -pricing numbers

These numbers allow publishers to sell specific content or services by telephone (weather forecasts, information, ticket purchases, etc.) and recover the price via a surcharge levied from the invoice of the appellant’s telephone operator. These are ten -digit numbers starting with 081, 082, 0809 and certain short 4 -digit numbers starting with 1 or 3.

The surcharge is added to the price of normal communication. It pays the price of the service issued by the publisher. It is identical, for a given number, in all electronic communications operators in France and billed in addition to any electronic communications package.

The value of this increase may depend on the duration of the call (invoicing to the duration), or be a lump sum, regardless of the duration of the appeal (invoicing to the call).

The price of surcharged numbers is available:

• on the site https: // www.overmafact.Fr
• via the free price of price information disseminated at the start of the appeal to the surcharged number

These numbers cannot be used by professionals to collect the call of a consumer in order to obtain the proper execution of a contract or the processing of a complaint (articles L. 121-16 and L. 224-38 of the Consumer Code).

How to know the prices applied by the publisher ?

The presentation of the invoices of electronic communications operators must clearly mention the amount billed for calls issued to surcharged numbers. The detailed invoice must specify the list of these calls with, for each of them, the surcharged telephone number, the duration and price of the call.

To find to who belongs to a number, know a price or obtain information related to the value added service, operators and publishers have set up an inverted directory, available to the following address: https: // www.overmafact.Fr.

Is there a signage ?

The operators and publishers have developed a tariff signage in order to allow users to more clearly identify the pricing of SVAs. This signage standardizes information on the price of communication and associates a color with each type of number: green for free numbers, gray for normal and purple pricing numbers for overwinding numbers.

SFR surcharged numbers: List of SFR special numbers and blocking option

If you call a surcharged number, you will have to pay the price of a normal call, but also a surplus which depends on the service provided. How much is an SFR overcharged number ? What are the SFR surcharged numbers ? How to block SFR overcharged numbers ? Discover all the answers to your questions on surcharged numbers and SFR special numbers in this article.

Want to change your mobile offer ?

Want to change your mobile offer ?

• The essential :
• Overcharged numbers are paid numbers which allow you to access different services.
• THE Prices for SFR surcharged numbers are the same, whether you call the number with your landline phone or mobile phone.
• SFR customer service number, 1023, is not a surcharged number. The service is free And you only pay the price of a normal call according to your SFR offer.
• You can Block SFR surcharged numbers Thanks to a free SFR option. Go to the end of this article to find out how to subscribe it.

What is a surcharged number ?

When you call a surcharged number, you take advantage of a service and you are then debited for this service on your mobile invoice. The surcharged number is in a way a way topay paid A service offered by phone.

The principle of the surcharged number was created by Arcep (the regulatory authority for electronic communications, posts and distribution of the press) in 1998. At that time, the surcharged number was created to allow companies to offer a unique phone number for all French people who allows the latter to be automatically remunerated for the service provided during the call.

Little by little, regulations appeared to avoid overflows and protect the consumer. Today, the surcharged numbers are framed by the Monetary and Financial Code (CMF). So there are now A billing ceiling For overpaste numbers (€ 50 for an isolated payment and € 300 for all payments in a single subscriber) and all companies cannot use a surcharged number. Also, since 2017, all telephone, mobile or fixed operators, must offer An option to block calls to overcharged numbers. To find out how to block SFR surcharged numbers, go to the end of this article.

How to recognize a surcharged number ?

Surchanted number is not a fixed or mobile phone number. He does not respond to the same rules as these. It does not necessarily make 10 digits and, unlike the numbers starting with 01, 02, 03, 04 or 05, it does not correspond to No geographic area especially. The surcharged numbers are however called “territorial”. This means that they have been accessible from all French territory, but not from abroad.

Be careful, it happens that surcharged numbers call you, the goal being for the company that you recall the number and that you are debited.

For Avoid this type of situation And the surprises on your SFR invoice, it is useful to know how to spot a surcharged number. Only problem, surcharged numbers can have several formats. Find below the formats you can be wary.

1. 10 -digit numbers that start with 08.
2. 6 -digit numbers that start with 118.
3. 4 -digit numbers that start with 3 or 10.

How the pricing of surcharged numbers works ?

When you call or send an SMS to a surcharged number, you are automatically debited on your mobile bill. There Pricing of a surcharged call can be defined in 2 ways:

1. Duration : you pay according to the duration of your call.
2. Act : you pay a defined amount in advance, whatever the duration of your call.

SFR surcharged numbers: details and prices

Whether you use a fixed phone or a mobile phone, the prices for overcharged numbers are the same. Find below surcharged numbers and their prices For SFR Mobile and SFR Box customers.

It all depends on the service provider. Here are the maximum costs allowed:

• 0.06 €/min or 0.15 €/Call for numbers starting with 081.
• € 0.20/min or € 0.50/Call for numbers starting with 082.
• 0.80 €/min or 3 €/Call for numbers starting with 089.

SFR special numbers: detail and prices

With your SFR mobile or SFR fixed, you can also access Special numbers and at Messaging radio numbers, also paying. Find their prices in the table below.

SFR Mobile special numbers

Type of services	Numbers	Prices
Mailbox	060420 to 39/060600 to 10 060615 to 16 060619 060620 to 39/065600 to 59 065690 to 99/065705 to 09 065711 to 39/065760 to 89 0657 4Q/0657 5Q 060614/0657 91 0657 99/0641 65 0649 96/0649 94 0649 97	2 €/min TTC
Phone book	222	€ 2.99/access + € 2.99/min
Horoscope	6452	€ 2.99/access
Weather report	6383	€ 2.99/access
TV program	8723	€ 2.99/access
Talking clock	4676	€ 1.99/access
Turf pronos	8873	€ 2.99/Call
Personally answering machine classic	8002	€ 1.99/Call

Note the price of the surcharged number must be stated at the start of your call. If not, you can make a claim to the Departmental Directorate for Population Protection (DDPP).

What are the SFR special numbers not surcharged ?

Not all services by phone are paid. With SFR, you can indeed enjoy Several free special numbers, as :

• THE 963 To manage your SFR package and options.
• THE 112 To reach emergencies.
• THE 113 To join a dedicated drug, tobacco, alcohol and service info help service.
• THE 115 To join the Samu Social.
• THE 116,000 To reach the search for missing children.
• THE 119 To join MalTreaty Children’s Help.
• THE 15, THE 17 and the 18 To reach the SAMU, the police and the firefighters.
• THE 123 To consult your vocal answering machine.
• THE 933 To know your Rio SFR code.

SFR customer service is a surcharged number ?

To contact the SFR customer service, you have access to a service by phone by composing the 1023.

This number is Not a surcharged number. So it only costs you the price of a normal call. If your SFR offer includes unlimited calls, SFR customer service by phone is therefore free.

How to block SFR overcharged numbers ?

As said before, a call to a surcharged number, without doing it on purpose quickly happened. You can easily have a bad surprise on your SFR invoice and pay a service that you did not want to use.

Do not panic, there is a simple solution: subscribe toOption Blocking SFR Surchanted Calls. She is free, without commitment and all SFR customers can benefit.

With this option, you can Avoid out -of -package consumption without your knowledge. By subscribing to it, you block calls to all surcharged numbers. To take advantage of this option, the steps to follow depend on the line on which you want to block overtaxed numbers.

1. Block prestaxed numbers on your SFR fixed line : you can activate your option from your SFR customer area. To do this, go to the section “Manage your call options“, then select” Blocking overwhelmed calls “. Your option will be enabled in 24h After your request.
2. Block prestaxed numbers on your SFR mobile line : you can activate the option from your SFR customer area, in the section “Add options“”. Then click on “Others”, then on “Prohibition of surcharged uses”. Your option will be enabled in 4 days After your request. You will receive an SMS when activating your option and at each call or SMS/MMS stranded.

Whatever the line that interests you, you can also subscribe to the SFR overwhelmed call blocking option by contacting the SFR customer service by phone at 1023 (Monday to Saturday, 8 a.m. to 10 p.m.).

Please note that the SFR overwound calls blocking option is incompatible with the SFR Plus SFR service. To take advantage of it, you must therefore make a choice between the two options and subscribe to only one of the two. She is also incompatible with SFR WiFi calls.