How to configure the call options of my SFR fixed line from my fixed phone

Orange (formerly France Telecom) has held monopoly in the telecommunications sector for many years. This means that all the telephone lines in the territory were managed by a single operator, at the time France Telecom.

SFR telephone line opening: what are the steps ?

Why should we make a SFR line opening request ? When you have to make this request, and how to proceed ? What are the prices applied ? Find out the procedures to be taken for a SFR telephone line opening request, depending on the accommodation where you move.

Info – SFR subscription: 09 87 67 96 03 (Monday-vendredi 8 a.m. to 9 p.m.; Saturday 9:30 a.m. to 6:30 p.m.; Sunday 9 a.m. to 5 p.m.)

• The essential
• If you move into a accommodation that has already been inhabited, you do not need to proceed to a SFR telephone line opening. Just take out an offer according to your eligibility.
• For a new house excluding subdivision, the SFR line opening must first orange For public network connection work.
• The connection of a new house can take several months, and costs several hundred euros depending on the configuration of the accommodation.
• Once the accommodation has been connected to the public network, theSFR line opening costs € 49.

SFR line opening: the different cases

To benefit from access to fixed and Internet telephony, it is imperative that your accommodation is beforehand connected to the public telecommunications network. The steps to be taken differ according to your situation:

SFR telephone line opening: how to do ?

Situation	Path to follow
I move in a accommodation that has already been inhabited (apartment or house)	Your accommodation is already connected to the public telecommunications network. You just have to take out an SFR Box offer (see at the end of the article)
I move in a new accommodation, located in a subdivision (apartment or house)	The procedures for connection to the public telephony network must be carried out by the subdivision. If they have already been made, you can take out an SFR offer. If you have not yet been connected, contact the people in charge of the subdivision.
I move in a new single house, excluding subdivision	You must yourself make a connection request from Orange. The procedure is detailed below.

Note it is important to distinguish thetelephone line opening a simple internet connection. Indeed, it is not possible to take out an internet offer and proceed to the internet connection (ADSL or fiber) if your accommodation has not previously been connected to the public network managed by Orange.

Why do you have to go through Orange to open a SFR telephone line ?

Orange (formerly France Telecom) has held monopoly in the telecommunications sector for many years. This means that all the telephone lines in the territory were managed by a single operator, at the time France Telecom.

On January 1, 1998, the telecoms market was officially open to competition And new operator was born: SFR, Bouygues, then Free, etc. To allow this competition, Orange must “lend” its lines to other operators, but remains the initial owner.

For this reason, the Creation of a new SFR telephone line must always go through orange. However, this does not engage with the operator: once your accommodation has been connected thanks to the work made by Orange, you can take out an internet offer with the operator of your choice.

Connection procedures for a new house

You must do the telephone line opening procedures When you move into a new house out of subdivision, you have built or that is already built. To do this, it is recommended to contact Orange and start the procedures for about 6 months before moving in, because the work can take several months.

The course of the telephone line opening steps

It is important to understand all the steps that lead to Connection of your accommodation. The process will be organized as follows:

1. You make the connection request by preparing a file which will be transmitted to Orange, with several supporting documents.
2. Orange studies your file and comes back to you in the event of a missing element.
3. An additional study is carried out on site (if necessary).
4. Orange transmits a quote to you with all of the work.
5. You take note of the quote and send it back to Orange once accepted and signed.
6. In some cases, preliminary work is to be carried out on your land. These will be specified to you by Orange.
7. Connection work is carried out by Orange.
8. You pay the amount billed by Orange.
9. You subscribe to an internet offer at the operator of your choice, depending on your eligibility.

The line opening file

To make your line opening request, you must go to the website individual house.orange.Fr, and click on “make a request”. Several information will then be requested, as well as supporting documents:

• Building permit
• Final address of the accommodation
• Mass plan
• Cadastral map
• Location plan
• Photos of the field

Orange then proceeds to study your file and contact you for the following procedures.

Connection work

Prerequisite: by you

It exists Two types of connection : underground or air. In the case of an underground connection, you must first make a pipe which links the entry point of your home to the point of connection to the nearest public telephony network. This work can be carried out by the company of your choice.

Adduction and connection work: by Orange

Once the request has been accepted, the quote signed and the prior work carried out (if necessary), Orange can start the work. These can take several months depending on the scenario, in particular when it is necessary to open the public highway, which requires administrative authorizations (taken care of by Orange).

How much is a telephone line opening ?

THE cost of opening a line Telephone at SFR depends on several elements, among which is the situation of your accommodation as to its connection to the Orange telephone network (formerly France Telecom, the historic network).

Here is the detail of the costs according to your situation:

1. If your accommodation is connected to the orange network, SFR pays for the opening costs of your SFR fixed line. You will only have to pay the service opening costs applied to all, up to 49 €.
2. If your accommodation has never been connected or is no longer connected At the Orange network, you will be billed on line opening costs in an amount of 55 € TTC. These costs include possible supply one or two telephone sockets and a maximum of 30 meters of cable. Traveling costs of a technician of € 49 will be added only if the opening concerns a second line or if the existing telephone wiring is in poor condition. In addition, you will have to pay the Service opening expenses of € 49.

These rates correspond only to Connection of housing to the public telephony network. The opening of the SFR Internet (or any other operator) then implies additional costs, in particular in the case of a fiber connection. �� Learn more about the prices of a SFR fiber connection.

After the line opening: Internet connection with SFR

When your accommodation is connected to the public telecommunications network (after work or if it was already) you can take out an SFR Internet offer without delay ! There Creation of your SFR line Then depends on your eligibility or not to fiber optics or THD (very high speed).

SFR eligibility test: 09 87 67 96 03 (Monday-vendredi 8 a.m. to 9 p.m.; Saturday 9:30 a.m. to 6:30 p.m.; Sunday 9 a.m. to 5 p.m.)

My address is eligible for fiber or THD

This is very good news, because it means that you can benefit from the best internet flow rates. To subscribe, several solutions:

• By phone at 09 87 67 96 03 or by composing 1023 (SFR customer service).
• Online on the SFR website.Fr.

Of the SFR line opening expenses you will be invoiced, in the amount of 49 €. In the case of a fiber subscription, a technician moves to your home to install (this intervention is free).

My address is not eligible for fiber

If your accommodation is not eligible for fiber, you can however take out an SFR ADSL offer at 09 87 67 96 03. As with any SFR line creation, you will have to pay costs of € 49.

For individual housing excluding subdivision, if you want to benefit from fiber optics and your accommodation is in an area where the connection is possible, you can contact the SFR connection service at 1023 and study the possibility of additional work. An aerial connection costs € 229 and an underground connection costs € 149.

Line installation: how to contact an SFR technician ?

If the telephone line of your accommodation is inactive, it is essential to activate it. The installation can be done directly by a SFR technician.

Do we need an intervention by SFR technicians to open its line ?

You meet Internet network failures or on your telephone line ? You have just moved to a new accommodation, you want to access fixed telephony and take out an internet subscription at SFR ? But your line has been inactive for more than 6 months or the accommodation has never been inhabited ?

If your situation corresponds to one of the situations mentioned above, theIntervention of a SFR technician is necessary.

How to contact an SFR technician ?

Thanks to the unbundling procedure on inactive number, France Telecom competing operators can now install the telephone lines for their subscribers. SFR can thus open a line for your new accommodation.

To request the intervention of an SFR technician, it is necessary make an appointment by contacting SFR customer service. This one is available by phone by composing 1023, available from Monday to Saturday, from 8 a.m. to 10 p.m.

After setting the date of intervention, you receive a confirmation email of the date and schedule of the intervention. It is possible to shift the appointment until 3 days before the intervention. Your presence is essential but you can be represented by an adult.

The displacement of an SFR technician is not billed.

What are the slots available to see an SFR technician ?

There is 5 slots Available from Monday to Saturday for the appointment with the technician:

• from 8 a.m. to 10 a.m
• from 10 a.m. to 12 p.m
• From 12 p.m. to 2 p.m
• from 2 p.m. to 4 p.m
• From 4 p.m. to 6 p.m

The technician will present himself in the defined interval.

In what cases to call on SFR technicians ?

A problem persists and you want to call on SFR technicians ? Many situations may require the intervention of SFR technicians.

Situations	Procedures
I want the creation of a telephone line	Contact SFR customer service
My telephone line is cut
I do not receive any network
I want to connect to the fiber

How to configure the call options of my SFR fixed line from my fixed phone ?

You need your fixed phone connected to your SFR fixed line.

To start

If you wish to record this SFR infographic, right click on the image

Steps

I activate the transfer to occupation

The transfer to occupation is a service that allows you to transfer a call to another number when you are online.

To transfer a call to another number if your line is occupied:

• Compose *69 *, followed by the number you wish to transfer your call, followed by #,
• To deactivate this service, dial #69 #.

For example, make up *69 *0112345678# If you wish to return calls to 0112345678 when your line is busy.

To check if this service is active, you can compose at any time *#69#.

To know !

To know !

The call signal is not compatible with calls to the answering machine or to another number in the event of an occupied line. The call signal must be inactive for the transfer of call to occupation to work.