Consumer opinions on LCL

Over the weeks, new testimonies flock: 4.350 euros here, 6.000 euros there. A craftsman even claims to have stolen the tidy sum of 80.Euros. In all, the damage suffered by all the victims between November 2021 and April 2022 amounted to more than 360.Euros.

My accounts – LCL 4+

Good morning,
Despite an ergonomics on the app which is really very good, would it be possible to make a kind of upgrade on the connection.
Let me explain: when we connect regularly, it sometimes happens that the app asks us to connect from the “my accounts” application to authenticate which person connects. Except that if I try to connect from the “My Accounts” application I cannot logically open the “My Accounts” application for so-called I authenticate since I am already connected . Especially that there is a 5 -minute countdown time to do it even though with 300 days we could not. This problem forces me each time to uninstall the application and to reinstall it and to re-enter all my account numbers which is really painful as well as handicap, since I do not have my papers where my identifiers are noted In the eyes permanently and that the times I need my bank app I am not even at home.
Hoping that you can resolve this concern, if not congratulations The my account application is super��
Sincerely

Developer response ,

Thank you for contacting us on [email protected] in order to provide us with an additional information on your problem.

Alann FW Alann. , 05/29/2021

The future of the NFC

It would be good that you improve the fact that we can go back the last three or four months of quarter on the statement because among competitors we can do it it would also be good to have NFC technology for example I explain if it There is a person who has an NFC phone with the application of the bank because it is already the future and that I too have an NFC laptop that you can transfer you just count from count via to the application by passing your laptop with its laptop of course with the facial recognition footprint to accept the transfer via to the bank application to bank it would be good instead of going through accounts we must enter the account number then That it makes you waste time we are in the 21st century is still can do that today when today we can recharge the navigo pass on the phone is a person whoowes me money and that he can put his credit card above my phone of course always with the security of the footprint and a second security of the bank so that he can transfer the direct money to me technology is time but time is money

Developer response ,

We thank you for taking the time to tell us about your testimony.

We take note of your suggestions, the opinions of our users are always welcome to allow us to improve our application.

Super app, satisfied

Client recently I am satisfied with the application of the LCL bank, I find it well done, intuitive, effective and saves us time. I almost use my phone, especially for banking management. However impossible to pay via Apple Pay on the Internet with LCL blue cards. /// I do not know if it is possible to add a kind of option which would allow to authenticate the nature of our recurring expenses and bring them together by category, for example (credit, races, leisure, transport, etc.), in order to visualize his monthly “budget” and better manage it. /// The dysfunctions are quite rare as this evening where I can’t access the tab “Make transfers” of my application or access my account via the website it puts me that we could not Following my request. (Edict: this problem has lasted 10min) ./// I find some opinions quite hard I think that people do not realize the work that there is to develop an application. Bravo to the FX team and other developers.

Developer response ,

Thank you for taking the time to tell us about your testimony of satisfaction.
We are delighted to see that you appreciate the various features of the application. We hope that the next developments will continue to bring you satisfaction.

Confidentiality of the app

The developer Le Credit Lyonnais SA indicated that the processing of data as described below could be among the practices of the app in matters of confidentiality. To find out more, consult the developer’s privacy policy.

Data not establishing any link with you

• Identifiers
• Use data
• Diagnostic

Confidentiality practices may vary, in particular depending on the features you use or your age. Learn more

Information

Sale Le Credit Lyonnais SA

IPhone compatibility requires iOS 14.0 or later. iPad requires iPados 14.0 or later. iPod touch requires iOS 14.0 or later. Mac requires MacOS 11.0 or later and a Mac with the Apple M1 chip or later version.

Consumer opinions on LCL

Customer for 42 years at Crédit Lyonnais then LCL, things have deteriorated and the word is low. loss of documents, checks and lost drafts, transfer made 2 times and so on .Person to answer you .Check by yourself when you wish to be put in touch with a manager (not the agency manager) but above there is no one left it is the ” Opéaque ‘back office and especially your problem n’ is not settled. Really a shame but really if you can avoid the LCL . Besides, in agencies, advertising highlights 88 % of satisfied customers, on the net it is really not a reflection .

5 people found this opinion useful

It is the worstth of the worst bank, they make you sample when you stop contracts but it’s real thieves, the advisor tells you ah you will be reimbursed reassure you but I swear you will never be reimbursed every month. After they bring you out of things Ah we can’t stop this sample for a year [.

1 person found this opinion useful
Only verified customers

Satisfied with my agency and my advisor Ms. Tasteyre in Massy, ​​very attentive and quite available .

My advisor always available and nice. At the Dax agency still well received by a professional team

I appreciate the agency LCL le Palais in Bayonne for a simple reason, it has been a long time since I had not been welcomed in this way. Smile patience, efficiency I thank Ms. Cécile Liso who takes care with great kindness of people like me less comfortable with computer sciences in our operations. Besides, with my friends we also go there with pleasure it is very reassuring to customers

Perfect welcome, but machines for depositing the checks are often a problem or the agency is closed when it must be opened to

Very welcome Jourdain agency, very available and good advice.

Super advisor: Ms. Rostoll at the Bar Le Duc agency. I highly recommend it to you.

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Customers who have passed through Selectra to take out their contract receive, a few weeks after their subscription, an email offering them to leave an opinion on their supplier. In addition, any user can at any time submit an opinion by clicking on “Publish my opinion”.
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How are the opinions classified ?

The two opinions having collected the most positive votes on the part of the users are put forward. Among all the opinions having collected positive votes, opinions from verified customers have priority on other opinions.
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The note corresponds to the weighted average of all the grades received for the supplier. We have chosen to give more weight to notes from verified customers and recent notes. Consequently, for a given notice, the weighting factor P is equal to X * Y Or X is equal to 2 if the opinion comes from a verified customer or to 1 if the opinion comes from an unaccompanied customer; and or Y is equal to 1 for a notice of less than 2 years, 0.75 for an opinion between 2 and 3 years, 0.5 for an opinion between 3 and 4 years, or 0.25 for opinion of more than 4 years.

LCL bank customers stripped due to a security flaw ?

Since the end of 2021, LCL customers have seen their bank accounts siphoned by strange transfers. If the bank claims that the persons concerned have been victims of phishing, the victims judge that hackers have exploited a computer flaw for the LCL customers application.

Posted on 07/05/2022 at 12:25 p.m

This is a difficult situation that many customers of the LCL bank meet. Since the end of 2021, part of them has seen external transfers varying from 1.000 and 80.000 euros for the most serious cases. In all, to date, hackers have thus stolen from LCL customers more than 360.000 euros, reports Moneyvox on July 5. Virements are essentially towards Eastern Europe countries.

It all starts on January 1 of this year, a user posts a message on the Moneyvox forum alerting that his parents, customers at LCL, were stealed 3.000 euros in their bank account. The operating mode is simple: the hackers have managed to add a new beneficiary to the couple’s account and turn money to a foreign account, without the latter being informed.

Faced with the damage suffered, the family files a complaint, before going to their LCL agency to obtain the reimbursement of the funds. Problem: advisor informs them that the operation has been validated using personalized security data that the pirates would have obtained, due to the negligence of the victims.

Two weeks later, another user of the Moneyvox forum, also a LCL customer, joined the discussion and declares that he was also the victim of a hacking. The operating mode is identical: addition of a beneficiary and transfer of funds to an account abroad.

Over the weeks, new testimonies flock: 4.350 euros here, 6.000 euros there. A craftsman even claims to have stolen the tidy sum of 80.Euros. In all, the damage suffered by all the victims between November 2021 and April 2022 amounted to more than 360.Euros.

The victims come up against a wall

All the victims face the same LCL reaction: the bank is not at fault, it is the customers who have been negligence. Consequently, the bank refuses to reimburse the stolen money. However, the latter argue that they have never communicated their identifiers.

“I can tell you that I have never disclosed my access codes to anyone. I am an computer engineer and I apply security measures in a very strict manner, “said a victim on the Moneyvox forum.

These LCL customers were all victims of a phishing, that is to say a fraudulent technique intended to lure the user to encourage them to communicate personal data, as the bank claims, or -It rather seek the problem on the side of the IT systems of the bank ? Questioned by writing Moneyvox on a possible security flaw, LCL has not yet made any comments.

For Michel Guillaud, President of France Conso Banque, “LCL’s responsibility is clearly established, even if for the moment the brand strives to reject the fault on its customers”. The consumer association plans to bring together the victims within a collective to assign LCL in court. To date, “almost a hundred” victims have already manifested themselves, according to the manager.

The Piratages case at LCL echoes another current procedure. On May 28, the UFC-Que Choisir filed a complaint against 12 banks (including LCL) for “misleading commercial practices”.

According to the association, the banks systematically refuse to reimburse their customers when they indicate that they have been victims of fraud. However, as a reminder, the article L.133-18 of the Monetary and Financial Code provides that, when a customer reports to his bank “an unauthorized payment transaction”, this is obliged to reimburse him “immediately”.