I want to update my box

This sheet explains how to know the software version of your box, how to check the availability of an update and of course, how to update your box.

How to change your bouygues box and properly replace your bbox equipment ?

During your subscription, you may have to request a change of Box Bouygues. What are the conditions for changing bbox, and how to make a request ? How to return his old equipment ? Is it a paid approach ? All information on the change of Bouygues material is in this article.

You want to change your Bouygues box ? Discover the available boxes and let yourself be guided in order to take advantage of the partner offer most suited to your needs.

• The essential
• You can change bbox to move to a more recent version or when your modem is broken down.
• It is possible to make a change of Bbox under certain conditions specified below.
• You have to return your Bbox equipment during a change of equipment.
• In most cases, a change in Bbox modem is completely free.

In which cases should you change your BOX BOUYGUES ?

You may wish to replace your equipment in several cases:

1. You are equipped with a TV modem/decoder which does not allow you to take advantage of all the services of Bouygues Telecom. In this case, you should know that Bouygues Telecom does not necessarily proceed to a change of equipment. He can update the box remotely by calling customer service.
2. You wish Change Bbox offer. A change of offer may require a change of equipment, as in the transition from a Bbox Fit offer to a Bbox Must or Bbox Ultym offer.
3. Your equipment is defective. If the breakdown cannot be resolved remotely, customer service can offer you an exchange of equipment. For more information, you can consult our file on assistance and troubleshooting.

For a move with Bouygues, the process is different. To find out more, consult our guide devoted to Bouygues moving procedures.

Change Bbox: under what conditions ?

To be able to change your Bouygues box, only two conditions apply: you must be the Bbox line holder in question, and all your payment must be up to date.

You wish Test your Bouygues fiber eligibility ? Discover our eligibility test and check in less than a minute If your lOmentment is well compatible with Bouygues fiber Before taking out a box offer.

In the case of a box change, it will also be necessary to take into account that thecommitment is renewed. If you were no longer engaged with Bouygues, you will be linked again to the operator for 12 months or more.

How to change BOX BOUYGUES ?

First step: testing your eligibility

You want to change your Bouygues box, but what offer are you eligible ? It is essential to ask this question before rushing things.

Indeed, since your last subscription, new Bouygues offers have surely emerged, and technologies have been able to evolve. It is therefore important to carry out an eligibility test, for example to fiber. For this, several possibilities:

• On the Bouygues Telecom site : go to the site and enter your postal address or your fixed phone number. Bouygues will then direct you to the offers to which you are eligible.
• Via Bouygues Telecom customer service : If you are more comfortable on the phone, you can simply contact Bouygues customer service at 1064.

Second step: make a request via customer service or customer area

When you know which offer you want/can subscribe, just make a BBOX change request. This request can be made in two different ways:

1. Compose the 1064
2. Exhibit your situation to an advisor, who will change Box Bouygues for you.
3. Once your request by phone is taken into account, you will receive a confirmation SMS. You will then be informed by email and SMS of the progress of your order.

1. Go to your customer area.
2. Select the “My offer and my options” section.
3. Select “Change offers”.
4. Choose your new Bbox and follow the indications to finalize your order.
5. You will receive a confirmation SMS once your request has been made successfully.

Updated on 03/13/2023.

If necessary, you will then receive your New Bbox in the relay point of your choice, accompanied by instructions to return your equipment.

Restitution of equipment and reception of the new box

How is theBouygues equipment exchange ? Following your request, you should receive an email that contains a link to your customer area. In the “Activity” section, an alert tells you that you must Back your box. Click on the link and you will then have access to all the information necessary for your equipment return, in particular:

1. The equipment deposit slip, necessary for sending to a parcel relay.
2. The deadline for restitution.
3. The exact list of equipment and accessories to restore.

Once all the information has been received, you can prepare your package and Turn your equipment for free By the means that suits you best:

• In Bouygues Telecom store.
• In a parcel relay.
• By post, via parcel followed, at the address: Electronics cord, hub byt
  11 rue du Nouette, Zi de Quévert
  22103 Dinan

After having agreed with a change of equipment with customer service, Bouygues Telecom will communicate to you the terms of exchange. The most commonly, you will be offered an exchange voucher upon receipt to put back in a bouygues telecom store so as to carry out an immediate exchange.

Change Bbox: how much it costs ?

In the event of an exchange due to defective equipment, the replacement of the box is carried out for free.

If this is a change of offer or a migration, the change of equipment is free. During change, Bouygues Telecom services can be temporarily unavailable.

You want to change your bouygues offer ?

Updated on 08/08/2023

Former editorial manager, Marianne joined Selectra in 2014. A graduate of a Master 2 International Media, she is the manager in charge of all the contents of the Télecom pole.

I want to update my box

Important reminder :
* The Box Crédit Mutuel Mobile and CIC Mobile will not be maintained beyond 31/05/2023. Consequently, the service will be stopped no later than this date.
* Take contact now with your bank advisor or by calling customer service at 0969 360 200 (call not surcharged) from 8 a.m. to 8 p.m. Monday to Saturday.

Your box is regularly updated in order to always offer you the best possible service.

These updates allow:

• to improve the operation of the box,
• to make possible corrections,
• to offer new features.

This sheet explains how to know the software version of your box, how to check the availability of an update and of course, how to update your box.

I want to know the software version of my box and check if an update is available.

1 The welcome screen (or home page) is accessible via the “house” key on the remote control,

2 Select “Settings” with the directional keys and validate with the “OK” key (located in the center of the directional keys),

3 Then select “Diagnostics” then “TV”.

All the technical information, networks and services of the TV part of your box are present in this menu.

An update is available in the following cases:

– If the version of the TV portal is noted in green,

If the TV software version is noted in yellow

The manipulation below tells you how to download an update (it is possible that the 2 versions are available at the same time).

I want to update my box

Start by taking out the watch box by pressing the “on / off” button on the remote control.

Press the “On / off” key on the remote control until the message “Restart in progress” appears on the front display display of the box.

The updates (s) will download. Wait until all the steps in the download end (the download steps appear on the front side display of the box).

Once the download is finished, the time appears on the front side display of the box. Your box is now up to date with the latest portal and software versions !

Note: if the version of the TV portal is noted in gray or yellow and if the version of the TV software is noted in gray then you should not force the update via the manipulation described above.