How to attach my free mobile line to my freebox account

It is no longer necessary to contact the 3244, choice “Information on the termination of your subscription” and to send its termination request by registered mail with acknowledgment of receipt to the address indicated. You must now go above all to the free mobile site, and scroller at the bottom of the page in the Subscriber Space section, before clicking on “terminate a contract”.

Free mobile subscribers can now terminate their package online, simply in a few seconds

No more obligation to send a registered letter with acknowledgment of receipt or spend hours on the phone with a customer service that sometimes makes the task difficult. Since June 1, a new obligation has required professionals the implementation of a procedure in a few clicks to terminate its subscription on a website. Telecom operators are therefore concerned. After having implemented not very visible access for its Freebox subscribers, it is Free Mobile’s turn to comply with the law.

It is no longer necessary to contact the 3244, choice “Information on the termination of your subscription” and to send its termination request by registered mail with acknowledgment of receipt to the address indicated. You must now go above all to the free mobile site, and scroller at the bottom of the page in the Subscriber Space section, before clicking on “terminate a contract”.

You will then be asked for your username and password. A new page will then open to your subscriber space. Please note, by connecting to your account by the usual access path, this online termination will not appear.

By confirming your termination, you will lose your phone number forever. The termination date must be between 10 and 60 days depending on the date of the request. 10 -day notice is counting.

How to attach my free mobile line to my freebox account ?

The attachment of your mobile and freebox accounts can allow you to save money. It is also a simplification of the management of your mobile packages and offer free internet.

Gilles Garidel – Modified on 01/20/2022 at 2:29 p.m

You will subscribe to a free mobile package and you want to take advantage of the preferential rates reserved for freebox subscribers. To benefit from it, you must provide your Freebox information at the time of subscription. If you could not do it at that time, do not panic, it is always possible to attach your Free Mobile subscription to your Freebox account in order to benefit from subscribers. We explain how to do.

• How to terminate your free mobile package ?
• Terminate your free package while keeping your phone number
• Can we terminate your free package with a rental phone ?

From the main, mobile or freebox account

To connect a free mobile package to your main account, just a few minutes. Everything is done online from a computer:

• Go to the main account of the main account, to which you want to attach a mobile line.
• Go to the “Manage my account” tab, then click on “line attachment”.
• Indicate in the block “Apply for attachment“The identifier and password of the line you want to attach. Validate.
• As soon as you have validated, you will receive on the line that you attach a SMS with a validatio codenot.
• Enter the code in the “Validate my request for attachment” section, then validate.

From the mobile customer area

You can also apply for attachment from the customer area of ​​the mobile line to be attached.

• Go to the customer area of ​​your mobile account.
• In the “Manage my account” tab, click on “Freebox advantage“”.
• Indicate your Freebox identifier (geographic phone number or 09) then the associated password. Validate.

If you have already attached the mobile account to the main account, you cannot access the “Freebox advantage” option, which does not appear.

The advantages of the attachment of its free mobile line with its freebox

As soon as the accounts are attached, you benefit from the advantages made by Free for mobile subscriptions. As a reduction on the price of your Free Mobile Package . The address of the mobile package changes, and that of the Freebox subscription replaces it. On the other hand, the name of the account holder and the invoice deduction rib are unchanged.