Use of SOS Emergency SOS functionality by satellite on your iPhone – Apple Assistance (FR), iPhone 14: That’s it, satellite connection is available in France

IPhone 14: That’s it, satellite connection is available in France

With the iPhone 14, iPhone 14 Pro, iPhone 15 or iPhone 15 Pro, you can use satellite emergency SOS to send a message to help when you are out of network without mobile coverage or Wi- FI.

Use of satellite emergency SOS functionality on your iPhone

With the iPhone 14, iPhone 14 Pro, iPhone 15 or iPhone 15 Pro, you can use satellite emergency SOS to send a message to help when you are out of network without mobile coverage or Wi- FI.

  • Functioning of satellite emergency sos
  • Before leaving the network
  • Send a message to satellite aid
  • Availability of satellite SOS SOS functionality

Functioning of satellite emergency sos

Satellite emergency SOS functionality can allow you to contact help in exceptional circumstances, when you have no other way to reach them. If you call or send a message to the emergency services and you cannot connect because you are in a place without mobile coverage or Wi-Fi, your iPhone tries to connect by satellite.

To connect to a satellite, you must be outside with a clear view of the sky and the horizon. When you use a satellite connection, sending and receiving messages work differently compared to the use of a mobile connection.

Satellite emergency SOS feature can be used for two years after activating iPhone 14, iPhone 14 Pro, iPhone 15 or iPhone 15 Pro.

If your iPhone or Apple Watch detects a serious car accident or a brutal fall and you do not react, an automatic accident detection or fall detection notification can be sent to help by your iPhone 14, iPhone 14 Pro, iPhone 15 or iPhone 15 pro using satellite emergency sos if the area you are in is outside of any mobile and Wi-Fi coverage.

Before leaving the network

If you go to a place likely to have any network coverage (mobile or Wi-Fi), here are some tips to prepare you.

Try the demonstration of the SOS emergency functionality by satellite

Configure the information you want to share

When you use the SOS Emergency SOS functionality, you can share your medical sheet and warn your emergency contacts. You must configure this information before going to a place without mobile cover or Wi-Fi.

Configure your medical sheet before leaving the network

Send a message to satellite aid

  1. First, try to call the local emergency number 1 to contact emergency services. Even if the network of your usual mobile operator is not available, you may be able to make a call.
  2. If it is impossible to call, you can send a message to satellite emergency services. Some local emergency numbers require iOS 16.4 or later to connect to Satellite 2 emergency services .
    When you don't have mobile coverage or Wi-Fi, you can send a message to satellite aid
    • Touch Satellite emergency message.
    • If you need help, but you are not in an emergency, you can contact a road service provider.
    • You can also go to messages to send an SMS to the local emergency number, then touch help.
  3. Touch report an emergency.
  4. In a few simple gestures, answer emergency issues to best describe your situation.
  5. Choose if you want to indicate to your emergency contacts that you have contacted the emergency services, by communicating your position and the nature of the emergency.
  6. To connect to a satellite, follow the instructions on the screen.
  7. Once the connection is established, continue to follow the instructions on the screen to maintain the connection during the sending of your message to the emergency services.
    Follow the on -screen instructions to stay connected to the satellite

Once you are logged in, your iPhone starts a conversation with rescue staff by sharing essential information such as your medical sheet and information from your emergency contacts (if you have configured them), responses to the emergency questionnaire , your position (including altitude), as well as the battery life remaining on your iPhone.

You may be asked to respond to additional messages. Only Latin characters (such as those used in English or French) are supported in these messages. This service takes care of German, English, Spanish from Latin America, French, Canadian French, Italian, Dutch and Portuguese.

Share information with your emergency contacts

If you have configured emergency contacts in the Health App, you can choose to warn them and share information with these people when you send a message to the help of the SOS Satellite SOS functionality. If you choose to share this information, your emergency contacts automatically receive these messages.

If your emergency contacts use iMessage under iOS 16.1 or later, you can share in real time a transcription of your conversation with the emergency services. This transcription includes:

  • Your answers to the emergency questionnaire.
  • A card showing your position.
  • The messages you exchange with help.

If your emergency contacts do not have a apple device or do not use iOS 16.1 or later, an SMS informs them that you are in an emergency situation. In the United States and Canada, this message is sent from number 7679111. In Europe, it comes from 767112.

  • This message is as follows: “You receiving this message because thaton you know you are emergency contact and use emmergency sos via satellite” (you have received this message, because a person you know you designated as contact for emergency and used satellite emergency SOS).
  • To receive additional messages, your emergency contacts must respond “yes” (yes) to the first message within 48 hours. If these people answer “no” (no) or “stop” (arrest), they will no longer receive messages concerning the notifications of satellite emergency SOS (whether for the current emergency or the next).
  • Emergency contacts having replied “no” (no) or “stop” (stop) can choose to receive future messages of satellite SOS notification by sending “restart” (restart) by SMS at the same number.
  • Additional messages indicate your name, the time you have contacted the emergency services, your position and the information you have provided about the emergency.

Your emergency contacts can only respond to messages by “yes” (yes) or “no” (no) when necessary. These people do not need to contact the emergency services because they have already been informed of the emergency.

Availability of satellite SOS SOS functionality

  • You need an iPhone 14, an iPhone 14 Pro, an iPhone 15 or an iPhone 15 Pro with:
    • iOS 16.1 or later in Canada or the United States
    • iOS 16.2 or later in Germany, France, Ireland and the United Kingdom
    • iOS 16.4 or later in Australia, Austria, Belgium, Italy, Luxembourg, New Zealand, the Netherlands and Portugal

    1. In the United States and Canada, call or send an SMS to 911. In Australia, call or send an SMS to 000. In Austria, call or send an SMS to 112, 133 and 144. In Belgium, call or send an SMS at 100 and 101. In France, call or send an SMS to 112, 15, 17, 18, 114, 119, 191 and 196. In Germany, call or send an SMS to 112 and 110. In Ireland and the United Kingdom, call or send an SMS to 999 or 112. In Italy, call or send an SMS to 112, 113, 115, 118 and 1530. In Luxembourg, call or send an SMS to 112, 113, 12112 and 12113. In New Zealand, call or send an SMS to 111.

    2. You need iOS 16.2 To connect to the emergency services by satellite when you call or send an SMS to 15, 17, 18, 114, 119, 191 and 196 in France, 110 in Germany and 999 in Ireland. You need iOS 16.4 To connect to satellite emergency services in Austria, Belgium, Italy, Luxembourg, the Netherlands and Portugal. The availability of these additional emergency numbers can also depend on your mobile operator.

    3. The Azores, the Ashmore-et-Cartier Islands are included, the Corail Sea, Corsica, Guadeloupe, the Scottish Hebrides, the Virgin Islands of the United States, the Madeira Archipelago, the island of Man, Martinique , The Orcades, Porto Rico, Saint-Barthélemy, the community of Saint-Martin, Saint-Pierre-et-Miquelon, the sovereign states of San Marin and the Vatican, the islands of Sardinia and Sicily, the Shetland Islands, the Strait of Torrès and the island of Wight.

    4. Satellite connectivity is not offered on iPhone models purchased in Armenia, Belarus, Continental China, Hong Kong, Macao, Kazakhstan, Kyrgyzstan and Russia.

    iPhone 14: That’s it, satellite connection is available in France

    Apple announces the availability of its Emergency SOS service in France, Germany, Ireland and the United Kingdom. As of today, any user of an iPhone 14 can communicate by satellite with emergency services, without the need for a mobile network.

    One of the flagship features of iPhone 14, iPhone 14 Plus, iPhone 14 Pro and iPhone 14 Pro Max is finally available in France: Emergency SOS with satellite connection. Apple had confirmed the arrival of this service in France last month. We also know that service management will be available in other countries in 2023.

    Emergency SOS: Notifying help without the need for a mobile network

    The first function available is Emergency SOS: it allows iPhone 14 users to send messages to emergency services without the need for Wi-Fi or cellular network. It works with Medical ID and emergency contacts. Apple has hired people who serve as a relay between the user and the emergency services. They must contact these to give them your position and your medical information (those returned to Medical ID).

    A commendable initiative rented by Gary Machado, CEO of the European Association of Emergency numbers, which said in the Apple press release: ” In practice, this means that many more people can contact 112 when they have no mobile coverage and need urgent help. We are convinced that this will save many lives and offer significant help to the emergency services responsible for these often very complicated resumes. »»

    Contact of satellite emergency services can be activated without having to deal with 112, ” By pressing the on/off and volume buttons for a long time, or quickly pressing the on/off button quickly »: Caution then when you handle your iPhone. Otherwise, we can go to the iPhone interface, which invites us to fill out a questionnaire in a few clicks. The latter is transmitted to emergency services. To send it quickly, ” The intuitive interface indicates to the user where to point his iPhone to connect and send the initial message », To have access to the nearest satellite. This information can also be transmitted with the registered emergency contacts.

    However, these satellites have ” A weak bandwidth and are located more than a thousand kilometers from the earth, so the messages, even short, can take a few minutes to be transmitted “, Specifies Apple in its press release. To have the fastest possible speed (without installing a huge antenna on the iPhone), Apple engineers have designed specific material elements, set the frequencies used as well as ” a text compression algorithm which reduces the average size of messages by three »». In favorable conditions, we could arrive at 15 seconds for the issue or reception of a message.

    A demonstration of the satellite connection that everyone can try

    Apple also indicates that each user of an iPhone 14 can test Emergency SOS to test the satellite connection of their smartphone. Fortunately, this does not contact emergency services, it is only for ” get familiar with “With the interface, in order to be the fastest in an emergency.

    Note that the iOS 16 version is needed.1 minimum to use Emergency SOS and Find My. These services are free for two years for anyone who bought an iPhone 14. A trial period which will therefore end in December 2024, Apple has still not communicated the prices of the future subscription.

    Find My by satellite: to inform your loved ones

    Apple’s Find My application has a new function, too, which allows you to use the satellite connection to send your GPS position to your loved ones, from a preconfigured list. What reassure them for a hiking or traveling outing.

    In its press release, the brand also specifies how to do it: users ” must access the app, open the me tab, sweep the screen to my satellite position, then choose send my position »».

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