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After fraud on my account, all the accounts, current, booklet, joined were blocked. Either. But when all the codes have been changed and secure, it is impossible to use blue cards, because it is still blocked, supposedly for my protection.
Result, it’s been almost 1 month since I am without any means of payment. In addition, I asked for the unlocking of part of my life insurance and ditto. The sum is well taken from my life insurance but it has been walking in the wild for almost 15 days and still not on my account. Not lost for everyone I think!
Result: you are not the owner of your money, they are the ones who decide whether or not you can have your money!
Too bad for them, they have just lost 3 customers!

Société Générale & you opinion

Longtime SG client, I have been faced twice on signing concerns from my account, I salute the professionalism and the responsiveness of my advisor, the latest yesterday. I am very satisfied with my bank.

Date of experience: September 20, 2023

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Our 2022 transparency report is available

Client at the CDN de Sceaux, my bank has ..

Client at the CDN de Sceaux, my bank merged at the SG in Antony, I found myself faced with a complete lack of skills, reactivity, service . Contempt and in addition to errors in their favor spotted by my notary.
They are called, they do not answer or you say they remind you without doing it, have no traces of emails, documents, in short to flee .

Date of experience: September 23, 2023

Force to put a star but his ..

Forcing to put a star but it is not worth them I will put less 10 personal stars not friendly tell you yes I listen to and ke you speak starts to speak it is what this bank really if I put it that I thought but In short, don’t go

Date of experience: September 22, 2023

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Good responsiveness of my advisor

Good responsiveness of my advisor, reception staff and a colleague advisor following a problem of hacking my computer and complications concerning an urgent unleashing of life insurance

Date of experience: September 23, 2023

Société Générale de Louviers in ..

Société Générale de Louviers in Eure, a welcome from your deplorable advisor, no listening to customers an incredible jenfouticism .
This bank and just it to recover your money.
We sold our house and placed our money in another bank.

Date of experience: 06 July 2023

Allied nullity in contempt

I found myself facing a banker (a certain f. Gaillard) whose charm would have melted an iceberg faster than global warming. His smile, or rather his lack of smile, could have scared a kitten.
Upon entering the Société Générale d’Amiens, I hoped for a courteous welcome, but I was greeted by a look that seemed to say: “You dare to enter my saint of the holy financial ?””
I did business with her out of necessity, despite her filthical incompetence. I left her office with inexpressible relief, praying to never come across the path of this pseudo banking to the more cold temperament than the bank account she managed.

Date of experience: September 08, 2023

One of the biggest mistakes of my ..

One of the biggest mistakes in my life by transferring my account in the 95 to Argenteuil. I regret the pro and reactive advisers of the 77.
It’s been 2 months since I run my advisor for a document despite several reminders by all means, overnight, I am changed to advise and the new one not talking about it !! Never available, I put a telephonic appointment in his so -called agenda available, no one calls me, I call no one answers. I go to the agency, they are all busy, an icy welcome . No customer consideration!!

Date of experience: September 21, 2023

To flee, you should choose another bank if you are considering SG

Absolutely catastrophic customer service. No traceability of all the steps you take. They levied me wrongly during the merger I had to fight for more than 6 months to be reimbursed and I did not even have a full refund. Customer service on the phone, it is a little happiness luck or we hang up on the nose or we tell you that you will be recalled in an emergency . But no reminder later. Messages sent to their website which remains unanswered. There are so many negative things to say that it would be too long. I was a client on Credit du Nord before the merger for about 10 years maybe even more, I leave SG after only 7 months.

Date of experience: August 30, 2023

Customer service below everything.

Customer service below everything.
Two successive calls to solve a card problem, waiting for 30 minutes each time then cut communication.
Null, no professionalism, no reminder, lamentable customer experience.
I am frankly ashamed to be one of their customers and will consider changing their banking organization.

Date of experience: September 18, 2023

Incompetence at any level

Never seen such an incompetent advisor, it was I who found all the solutions to bring my loan to. I finalized the file with them because I didn’t have time. In any case the beautiful eyes of the JF it does not work with me, it will be to hold a counter in a bar but it clearly does not have its place in a bank, we just want a competent person. The 3933 has nothing to envy, just as deplorable service. I am ready to be redeemed by my more expensive credit by another bank just to close all the accounts. To flee in addition to the tons of costs and insurance that leave I do not know where and to close with endless letters !

Date of experience: September 19, 2023

I suffered a scam on my account ..

I suffered a scam on my online bank account for a sum of around 350 €, in March, during the merger Banque Tarneaud/ Société Générale . They refuse to reimburse me saying that I had my card in my possession. And never answers to my letters with A/R. But on the other hand, they are the biggest sponsor for the Rugby World Cup . They have money, but for a retiree, nothing. I will change bank

Date of experience: March 24, 2023

Northern Credit Merge – SG, deplorable

Northern credit client for over 30 years, merger with SG is not a success: product invoicing included in my package and more than 2 months and many messages to be reimbursed, loss of the rebate obtained on my Package, little competent customer managers, request to open a PEL requested 3 months ago and still not carried out, incompetence of certain customer officials, costs above competitors. In short, I will change bank by being forced to keep a deposit account because products are difficult to transfer from one bank to another. In addition the deposit account is paid at SG while it is free in other banks.

Date of experience: September 12, 2023

No one, to flee

Rhône Alpes bank customer for over 10 years with which I had no problem. Unfortunately, since the acquisition of Rhône Alpes Bank by SG, it is a hell!
Billing of industrial costs. We must strongly insist on being reimbursed. Request for early reimbursement of my unanswered mortgage for more than a month. No response to letters or emails. Online appointment, 1 month of delay.
This SG Direct service is a scam!

Date of experience: September 13, 2023

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I highly recommend

I say what’s wrong when it’s not going well but today it is not a negative criticism that I address. I stayed 20 years at Société Générale, a large part of which at the Verpillière agency. Unfortunately, I left Société Générale because at a complicated time in my life and following a change of agency I did not dare to communicate openly with my new advisor. I still bit my fingers ! It was really a very good bank !

Date of experience: August 27, 2022

Deplorable service that does not look like a bank

Since the credit migration from north to SG the service has been deplorable !
No physical appointment possible, does not recall the customer during an appointment. Refusal of a credit for a lower monthly payment than that underway at PSA Finance.
Reason for making an appointment in agency but impossible according to them because service only online or by phone. I will take steps to go as soon as possible !!

Date of experience: September 12, 2023

You are not a owner of your money

After fraud on my account, all the accounts, current, booklet, joined were blocked. Either. But when all the codes have been changed and secure, it is impossible to use blue cards, because it is still blocked, supposedly for my protection.
Result, it’s been almost 1 month since I am without any means of payment. In addition, I asked for the unlocking of part of my life insurance and ditto. The sum is well taken from my life insurance but it has been walking in the wild for almost 15 days and still not on my account. Not lost for everyone I think!
Result: you are not the owner of your money, they are the ones who decide whether or not you can have your money!
Too bad for them, they have just lost 3 customers!

Date of experience: September 11, 2023

Advisers not expert, never answer

I had to take this bank for a credit.
I had 2 agencies and the two frankly are not terrible.

The first in Paris told me to go see on Google to find out which bottom disburse because the 2 advisers did not know …

And there in that makes transfers on life insurance when the document is not even signed, when we ask to speak to the advisor because it is half illegal this story the guy does not want to answer only by phone and not by e- Mail and in addition he never responds or always offbeat so ultimately impossible to have an explanation on their action ..

Date of experience: December 22, 2022

Respect

I’m not used to giving opinions, but I want to talk about my advisor Madame M for once.A (which will recognize itself) at the SG of Romainville. A high quality person on all points, (I know there are banking agents in the same case). Last week I went to see her for a very important operation, and there a very unhappy client is to make a scandal in the agency and became very aggressive towards my advisor and her two trainees, and there with a calm And an attitude failure she did everything to bring this gentleman back to the reason that did not want to hear anything, given the proportion that it was taking she was forced to appeal to the police. Bravo to this lady for her calm and her self -control.
On the other hand I cannot understand that one can leave a single woman in an agency without security agent, with all the violence that we live every day.

Date of experience: August 19, 2023

Really disappointed .

Really disappointed .. I was there for almost 10 years all this past until this summer, a friend my all simply made a transfer of € 300 yes of € 300 that I had to justify by email and of course which was made in the ‘immediate, and nevertheless closed my bank account, overnight they can all just end your account I do not recommend!

Date of experience: August 28, 2023

You should be able to put 0

You should be able to put 0.
Disagreement with my advisor who gives me false information which generates an overdraft of € 8,000 . Complaint with management according to the procedure. I’ve been waiting for 1 answer for 5 months.
This is how you will be treated at home !!

Date of experience: May 05, 2023