Super U rental: 750 stores praising cars, minibus and utilities

Each vehicle can be rented with equipment: sound system, structure and furniture for children, beer firms, daddy beards ..

Super U car rental: 8 things to know

What are the types and models of car for rental at Super U?

Passenger cars

U rental offers a range of cars for short and long -term rental contracts. A simple half-day up to 30 days for short duration, and from 6 months to 24 months for long term.

Some examples below:

Eco, city car, convertible, compact, ludospace, family, electric, 4 × 4 and Pick up 4 × 4, large minivan, up to premium sport (Audi R8).

The Renault, Fiat and Volkswagen brands are the most represented.

Utility vehicles

Location U agencies offer a wide choice of utility vehicles:

– vehicles from 3 to 14 m3 on a short or long duration (accessible with a simple B license)

– Horse vans

– refrigeration trucks from 3 to 8 m3, trailers ..

Each vehicle can be rented with equipment: sound system, structure and furniture for children, beer firms, daddy beards ..

You can also find structures and furniture for various occasions.

To discover the models offered, go to the Utility Utility section.

2. Super U car rental, what prices ?

Day/weekend/week prices by vehicle categories

Very affordable prices for a day at weekends (3 days Friday to Monday) varying from 25 to 66 euros, per 100 kilometers with entry -level.

Here are some examples of Super U car rental rates:

78 euros on weekends (200km)

114 euros on weekends (200km)

111 euros on weekends (200km)

165 euros on weekends (200km)

These prices come from a simulation made in September 2022 and for a reservation the week from November 21 to 28, 2022. The city changes according to the availability of vehicles in such or such city. The rates indicated are also likely to change according to the measures applied by the rental company U. We will regularly update these simulations.

What includes the price of a Super U car rental ?

For each rented car, the price includes:

✅ Vehicle rental According to the requested category

✅ The number of kilometers and days requested

✅ Civil liability insurance

✅ Damage and flight insurance On the rental car (with frankness in the event of damage/flight at € 1,200 including tax)

What is excluded from the price of a Super U car rental ?

⛔ Additional km : 0.15 € TTC

⛔ Possible delay: The price of an additional rental day 50 € incl.

⛔ Cleaning : 70 € TTC, if the vehicle is not returned in the initial cleanliness state

⛔ Missing fuel : 3 € TTC per liter

⛔ Optional products and services : devil, blankets, babies ..

⛔ The redemption of franchise Partial “serenity” at 10 euros for the first four rental days with a decreasing price at 8 euros from the 5th day:

Your responsibility will be limited to 300 euros in deductible (instead of 1,200 euros) in the event of theft, vandalism or responsible accident, any material damage except the broken ice cream.

Deposit, what to know ?

The deposit is a sum to be paid to serve as a guarantee for the rental company. It may also be called by “security deposit” or “bank imprint” rental agencies.

The deposit is often € 1,200 including tax at Super U and compulsory. It is to be set by cardboard most often.

We must not confuse the deposit with the franchise.

The deductible is the maximum amount you will have to pay in the event of claims on the rental car, when the rental contract includes damage and flight insurance.

Often the deposit and the franchise are of the same amount, which can lead to confusion.

⚠ Attention ::

The deposit decreases your ceiling. On the other hand, it does not impact your balance because the amount is not debited, it is simply “blocked” in favor of the rental company in case.

This deposit will be returned to the tenant in the absence of any sum due, no later than 8 days from the end of the rental.

3. What you need to know about Super U Super U car rental insurance

Insurance included in the rental rate

– Civil liability insurance

In France and in the European Union, this insurance must be provided by the rental agency.

It allows you to support the damage, material or body that you could cause to third parties.

– damage and basic flight insurance

This insurance is not compulsory. Nevertheless, most rental companies, like Super U, includes it by default.

It allows you to cap your financial responsibility for an amount called “franchise”, in the event of damage or theft on the rental car.

⚠ CAUTION: Ice breakage is excluded from this insurance. In the event of a claim, it will take € 175 to € 350 depending on the broken glass.

Optional insurance

– The redemption of “serenity” franchise

This is insurance allowing you to reduce your financial responsibility in the event of damage or theft on the rental car.

Thus, with the “Serenity” option, in the event of a claim on the car, the deductible is reduced to € 200 (for cars) instead of € 1,000.

Price: € 10 up to 4 days of rental, then € 8 per day.

Choose good insurance:

Total deductible buyout, ice breaks, rocker panels. Compatible with all rents worldwide.

4. How to save insurance

As explained previously; Super U includes basic insurance in its rentals to protect you. Nevertheless, in the event of a claim on the car, you will always be indebted for a franchise.

And this, even having subscribed to their additional insurance, however not given (for a rental week, it takes € 56 with another € 200 to pay in the event of damage, etc.)

There are solutions to go protected, without breaking the bank.

Opt for independent insurance

There are insurance dedicated to car rentals, they are a good solution to pay less insurance, while being well protected.

Serenitrip offers, for example, comprehensive deductible redemption insurance, less expensive than via Super U. Advantage: it reimburses all of the franchise (unlike Super U which leaves € 200 at your expense).

There are two pricing formulas for franchise buyout insurance:

Compatible with all rental agencies and platforms from individual to individual, worldwide.

Bank card insurance

High -end bank cards may include insurance for your car rentals. As the guarantees can depend on banks, remember to check your conditions.

Please note, a kilometric deductible is often to be expected. That is to say that you will be covered only more than 100km from your home.

Another point of vigilance: in the event of a claim, the insurance of your bank card will ask you for the actual invoice of repairs. However, rental companies do not always repair the car. However, without this invoice, you will not be reimbursed.

5. How to book and pay for your rental ?

Reservation and cancellation

5 steps to reserve your car:

1- The choice of vehicle:

Recovery and return date with schedules, number of kilometers.

2- Choice of options:

You will have access to all the information relating to the guarantees included in insurance: theft, damage, collision, 3 free drivers and civil liability.

You will need to create an account at U Rental, with your email and personal address, as well as your driving license number.

4- Summary and payment

You will have to enter your bank card numbers. Payment is secure, remember to have your phone with you to receive the code sent by your bank.

You will receive a confirmation email with the necessary information of the rental contract.

The conclusion of the contract is firm and unchangeable.

It is possible in the event of cancellation to be reimbursed at 100% of the amount already set to the reservation provided you notify U Rental 10 days before the delivery of the vehicle.

However, cancellation fees will apply. The amounts already set will be returned within 8 days.

Payment terms

Payment will be made online with a credit, payment or debit card.

No other payment methods offered online.

Take advantage of your vacation:
Total franchise buyout for all your rental cars. From 5 € per day.

6. Rental

When booking

Make sure you have checked all the booking stages of your car: number of days but above all times of restitution, and the location of the agency U rental.

Reread the terms of what is included in the formula of the rental contract: Basic vehicle insurance, 3 free drivers (if you are several), and civil liability.

When recovering the car

Look at your vehicle well from every angle before leaving.

You are now responsible for it so think about verifying that no scratches, shocks, BRIS have previously been caused:

– an inventory is practiced before the recovery of the vehicle on the famous yellow sheet.

Do not hesitate to notify any defect at the time of handing over the keys.

– if damage is already apparent on the vehicle and which would have escaped your attention, this can be considered as an absence of a declaration of a claim.

At the time of the return of the vehicle

An inventory sheet must be established and signed on the return from the vehicle. The customer must ask if the rental company does not do so by default.

Also remember to fill up before returning the vehicle. This is the detail that we always forget!

For any damage noted: repair or repair costs will be additional rental price.

If the cleaning has not been done during the rental, a lump sum of 70 euros will be requested.

7. There are specific conditions for a Super U car rental

Conditions to be fulfilled to rent

The general rental conditions stipulate that it is compulsory to:

➡ Provide your identity, Address, issuance of a copy of his driving license and other information necessary for the establishment of the vehicle rental contract.

➡ Be more than 18 years old

➡ 3 years of license: You must be in possession of a B license for more than 3 years

➡ The maximum rental duration short duration: 30 days

Your obligations as a tenant

The tenant must take carefully: any offense noted by the rental company such as a fine, or other violation of the Highway Code will be automatically billed to the rental company.

User checks to do: oil, engine, water and other fluid, tire pressure ..

Respect road infrastructure with the dimensions of the vehicle.

Do not transport a higher number of people authorized by the vehicle, as mentioned on the gray card. Do not take passengers for lucrative or goods.

In which countries are you allowed to ride ?

The rented vehicle must remain on French territory during its trips, and/or can drive in the countries or the international insurance card (green card) is not invalidated . European countries mostly adhere to the green card system. Other countries outside the EU such as Morocco, Tunisia, Russia, Ukraine has been adhere since 2016 to the green card system.

Obligations of the Super U rental agency

The rental company is required to advise, assist and support the tenant during the rental period.

Can the rental company cancel the rental ?

In the event of unavailability of a vehicle after signature of a rental contract, the lessor will make his best efforts to find another vehicle with at least equal characteristics in the nearest rental network, in order to best satisfy at the request of tenant.

If no replacement solution is found by U Rental, the latter undertakes to reimburse the tenant within a maximum of 8 days any sum already paid, increased by a lump sum compensation in favor of the tenant.

8. What to do in the event of a claim or in the event of a dispute with Super U ?

What to do in the event of a claim with your Super U rental car

? The rental company is deemed to have issued a compliant vehicle, always make an inventory before taking the vehicle.

• In case of damage or theft ::

5 days to transmit the information:

It will be necessary to transmit to the rental the amicable observation of an accident or the receipt of the declaration of theft submitted by the authorities, as well as the keys and papers of the vehicle, within a maximum of 5 days from the occurrence of the event or of the date on which the tenant will have learned of the event.

In the event of an accident requiring the immobilization of the vehicle, the rental contract is stopped upon transmission at the rental of the amicable report filled with the tenant and the third party.

It will be necessary to mention in the claim of claim, particularly the circumstances, names and addresses of possible witnesses, the name and address of the insurance company of the opposing party as well as the police number.

In the event of a liable loss on the responsible rental car, the deductible will be attributed directly to the security deposit paid to U rental.

What to do in the event of a dispute with Super U following a car rental

? Any complaint is managed directly by the rental company u rental.

If it happened, however, that there was a disagreement on the nature of the rental service, a price imputation seems unjustified or on a fault of the rental company to provide the expected service, or any other nature of dispute linked to The evaluation of the state of the vehicle when it is restored, a problem on the processing of your file in the event of a claim or other, remedies are possible.

If your recourse with U Rental is not deemed satisfactory, you can contact the national customer service of U stores which will carry out a new analysis of your file, with a written response as soon as possible.

U stores offer several contact methods:

– By phone: 09.69.36.69.36 (call not surcharged),

– By mail: 20, rue d’Arcueil – 94150 Rungis

If necessary, and as a last resort, you can contact the mediator of cooperative and associated trade (MCCA) by post:

77, rue de Lourmel, 75015 Paris and whose address of the website is as follows: www.MCCA-Mediation.Fr.

To make this final appeal, it will be necessary beforehand to have noted your approach to the rental and the national customer service of the US stores.

Super U rental: + 750 stores praising cars, minibus and utilities

U rental is a vehicle rental service offered in stores (Super U, Hyper U, U useful, U Express) of the U group. The service U rental is today the first French network of rental agencies with Over 750 stores Offering this service.

Super U car rental

Super U car rental: example, the Eco class from € 5 / day

Tourist vehicles (car)
Cars without a license
9 -seater minibus
Luxury cars
Electric vehicles

Super U truck rental

Truck rental U: example with this 20m3 with tailgate.

moving truck
Bench truck
Car / tray door vehicles
Horse vans (or horse trailer)
Campsites / caravans	*fitted van

The options

Rental go simple
Unlimited mileage option
Total redemption option accident franchise
Reservation and online payment
Reservation and payment in agency or store