Livebox Fiber: The entry -level offer of orange

In the event that you are a tenant of an apartment or a professional premises, know that Your lessor/owner cannot oppose the fiber connection (Decree 2009-53 of 15.01.2009).

Orange fiber: which orange fiber box to choose ?

Orange inherited France Telecom the leadership of the French market. It is today the 1st operator in terms of fiber deployment since 65% of access was made by Orange. More than 15 million French households are eligible for Orange optical fiber which is, moreover, one of the most efficient. Optical fiber explains to you how to take advantage of the orange fiber at your home, the marketed offers as well as the installation cost to be expected for the connection.

You want to take out an orange fiber offer ?

�� What is the price of orange fiber offers ?

For its private customers, the operator Orange offers three FFTH optical fiber subscriptions with a downhill speed up to 2 Gbit/s. Each of these offers is subject to a Minimum 12 -month commitment as well as termination fees of an amount of 50 € (in addition to the penalties if the subscriber resilled before the due date).

The main differences between each of these offers are the level of service granted for television, the provision ofPremium equipment To optimize connection and communications from the landline.

Good to know it does not exist No internet offer alone with only the fiber connection to Orange. However, the provision of TV decoder (40 € activation) is optional, And it is not compulsory to connect a fixed phone to its livebox.

Promotion at the moment, all new Orange fiber customers (Livebox Up and Livebox Max) benefit from Netflix Standard for 6 months !

The Livebox Fiber offer: entry -level

If the Livebox Fiber Orange offer is the most expensive entry level on the market, it is also the most popular. The Livebox Fiber offer is offered to € 24.99/month in the first year, then € 42.99/month. You have a theoretical downward speed of 500 Mb/s and unlimited calls to the fixed. The offer is more expensive than its competitors, SFR Starter, Bbox Fit, Freebox Revolution, Red Box and the Sosh box, but you enjoy the Orange quality (network, customer service, equipment, etc.)).

On the services, the Fiber Livebox includes:

• THE Unlimited calls to fixed from France and DOM + 110 international destinations;
• The provision of Livebox 5 with Wi-Fi 5;
• Access to nearly 140 TV channels on different supports (TV, computer, app. );
• The provision of a Ultra HD 4K Ultra HD TV decoder on request (40 € activation).

You want to take out a Fiber Livebox offer ?

Livebox Up Fiber: more flow

Livebox Up Fiber costs € 32.99/month the first year then € 50.99/month. For this price, the flow rate rises to 2 GB/s (shared between the different connected devices), and the calls to the mobiles are included from the fixed line, in addition to the fixed.

Again, it’s more expensive than direct competitors: Bbox Ultym, SFR Power, Freebox Pop. However, the subscriber may benefit (on request) from a Wi-Fi 6 To extend and improve Wi-Fi coverage, even in the most distant rooms from the home, as well as other high-end devices (second TV decoder, TV key, TV recorder, etc.)).

In summary, the Livebox Up Fiber offer offers the following advantages:

• THE Unlimited calls to fixed and mobile from France, DOM, USA, Canada and Europe;
• The provision of Livebox 5 and a Wi-Fi 6 repeater (on request, € 10 activation);
• Access to Orange TV on SmartTV (avoid installing the decoder);
• The provision ofan ultra HD 4K Ultra HD TV decoder on request (40 € activation);
• The choice between a 2nd TV decoder or a TV key on request (€ 10 activation);
• Access to a Multi-screen TV recorder on request (up to 100h).

You want to take out a livebox up fiber offer ?

Livebox max fiber: the ultimate

The Livebox Max Fiber offer is the highest-end of orange and allows you to Maximum rate of 2 Gbit/s (this time, not shared) thanks in particular to the Livebox 6, the most efficient operator. In addition to its WiFi 6th compatibility, it is equipped with a 2.5 Gbit/s Ethernet port, enough to take advantage of the best speed on your computer to download videos or play online.

For this offer, Orange has not skimped on the means and provides its subscribers with Premium services : up to 3 Wi-Fi 6 repeaters, a 20 GB 5G key, A Wi-Fi expert coach To reach the best of connection throughout the accommodation or free access to Replay services MyTF1 Max & 6play Max. Of course, all of this are added the services already included in the Livebox Up Fiber. The Livebox Max Fiber is presented at a reduced price of € 37.99/month for the first 12 months, then € 55.99/month.

You want to take out a maximum livebox offer ?

Fiber with Sosh: the low-cost alternative

For people with a tighter budget, there remains the option of Sosh, a subsidiary of Orange, which offers a fiber subscription without obligation to € 20.99/month for 1 year then € 30.99/month. You take advantage of the quality of the Orange network with the Livebox 4, but you skip on telephone customer service and the shops of the historic operator.

All the procedures are online, From the SOSH customer area or the MySosh application. Do not worry, SOSH customer service remains responsive and can even be reachable by phone in the event of an emergency or after -sales service.

Gather its orange fiber subscription with a mobile package: Open Fiber Orange packages

In order to reduce your interlocutors and benefit from additional discounts, you can take out an orange fiber box as well as a mobile package. THE Open fiber packages are made up of the same internet offers described earlier, and must be associated with the package of your choice (among those available according to the Livebox offer).

In addition to a unique invoice for your two contracts, you can add up to 4 additional packages at reduced prices.

�� How to subscribe to an orange fiber offer ?

To subscribe to an Orange Fiber box offer, several options are available to you:

• Online : you can take out an orange fiber offer directly on the Orange website where you can take advantage of Exclusive promotions and a service ofe-chat.
• By telephone : At 3900, where you will be put in touch with an orange advisor.
• In store : go to one of the 504 shops French to benefit from the help of a live advisor. Remember to bring a ID and a Rib.

Subscribe an orange fiber box on the operator’s website

�� How to test my eligibility for orange fiber ?

In addition to the orange fiber coverage card, to find out if you are eligible for a fiber optic box offer, it is essential to test your orange eligibility thanks to your postal address.

This can be carried out online via an eligibility test tool, from the Orange site, or by phone or in store. Once the eligibility test has been carried out, you can know which fiber orange package is accessible to your address.

If the fiber is not yet available at home, rest assured: the Orange fiber network continues to extend to the territory, we therefore advise you to regularly test your fiber eligibility.

✔️ What are the advantages of orange fiber ?

Orange is one of the most efficient operators on the market. Thus, orange fiber offers have many advantages such as:

• An ultra-high flow internet connection : the orange fiber boxes offer you flows up to 2GB/s for download And 800MB/S sending, allowing a stable connection even simultaneously, regardless of the number of connected devices.
• An attractive price the first year of engagement : Orange fiber offers are available at the same price as ADSL for 12 months, from € 24.99/month.
• Orange you Refund up to € 150 from termination fees of your former operator
• A Simple and quick fiber installation carried out by an Orange technician
• Stay connected with the service Internet Start : Orange provides you with a mobile data envelope of 200GB per month to be used in connection sharing while waiting for the installation of fiber to your home, so as to Stay connected in all circumstances.
• Of the WiFi 6 repeating Available on request with Livebox Up and Max offers.

�� Where is the deployment of orange fiber ?

Orange offers the best fiber optic network FTTH in France, with more than 15 million eligible households at the end of 2022. Orange invests massively in this technology and its budget already amounts to more than 3 billion euros.

Given the costs and significant work linked to the FFTH fiber, the deployment is progressive, but the vast majority of the territory is already covered in fiber optics, any operators combined.

��️ How does the installation of the orange fiber take place ?

With Orange, the fiber optical connection is made even at home by a technician, on the date of your choice. YOU Choose with the latter the installation location of the fiber socket optical. Whether you are in an apartment or in a house, The fiber connection cost is covered by Orange and will not cost you anything !

In addition, there No commissioning fees To be expected for the subscription of the fiber offer, unlike many of orange competitors (around € 50). So you just have to sign a new contract with Orange and schedule an appointment for the technician’s passage (if necessary). In a few days, you can enjoy very high speed in your home.

In the event that you are a tenant of an apartment or a professional premises, know that Your lessor/owner cannot oppose the fiber connection (Decree 2009-53 of 15.01.2009).

You are looking for an orange fiber offer ?

�� What are the opinions on orange fiber ?

Before subscribing, it may be useful to consult the orange fiber reviews of customers, or to compare offers with those available to competition. However, keep in mind that opinions on operators are very often negative because satisfied customers are expressed less than angry subscribers.

In order to assess orange fiber offers objectively, here is a summary of the positive and negative points noted by our teams.

• No connection or commissioning fees
• Customer service reachable via different channels and on large times
• Premium equipment included in certain offers
• The best fiber coverage in France
• Attractive discounts in the 1st year

• Minimum 12 -month commitment
• A maximum speed. less than those offered by competition
• Higher prices than competitors

To sum up, Our opinion on orange fiber is completely positive. Admittedly, the prices offered are not the lowest on the market. However, the quality of service and internet connection compensate this price difference very well. The equipment made available in premium offers are Ideal for families and owners of large houses where the connection is lost in isolated corners. As for the stability of the network, it is enough to look at the customer satisfaction observatory led by ARCEP in 2022: Orange is the operator whose customers are the most satisfied (8.1/10 average note). Regarding customer service, the Orange average score is 6.5/10, Or the 2nd best after free (knowing that the number of respondents is 2 times higher for Orange).

Lafibreoptique, specialist in fiber offers in France

Here is also a selection of customer reviews reported on the internet and which are (or have been) customers of a fiber subscription at Orange.

Very good operator. Very good network whether for the phone or internet. I have a fiber package that works very very well. I am happy with this supplier and I recommend it.
Aurelie J, IGRAAL, January 2023 since July no technician is able to put the fiber. Incompetent customer service, zero reactivity.
Charles Edouard P., Trustpilot, January 2023 SAV at the top! Simple and quickly in place solutions. Nothing to see with (. ) which have no power to act. Except asking us to write letters in the event of a complaint. At Orange the only negative point (fiber or mobile): the price. Interesting the first year but far too high after 12 months is double to double.
Yann S., Trustpilot, December 2022 at Orange for 20 years, I must admit that customer service is good. During concerns, certainly I had to insist but they have always made an effort and a gesture. Technically they are up. Only downside the price when you are faithful, I have to go to fiber and they make me no gesture . I have to pay the high price, that is to say twice as much as a new customer. Too bad, I’ll have to leave orange.
Anto, Trustpilot, October 2021

⚡ Orange fiber in the face of competition: SFR, Red, Free, Bouygues

If you hesitate between the Orange fiber offers and those of other operators, we have made a table to help you compare the fiber offers from Orange, SFR, Red, Free and Bouygues. This list is not exhaustive.

Updated on 08/09/2023

Aline began her professional career as a sales advisor in store at Orange from 2012 to 2014 and then continued at Bouygues Telecom in 2014-2015. She continued in the telecommunications sector by working at Astellia as a communications officer and then abandoned this market for a few years, before becoming responsible for the Livebox-News site at Selectra in 2022. Today she writes guides dedicated to Orange and Sosh on Selectra sites.

Need to compare Internet packages ?

Fiber Livebox: Orange entry -level offer

In October 2019, Orange made a change in its internet access offers and renamed the Livebox Zen offer in Livebox Fiber (or simply Livebox). This is Orange’s entry -level offer. Internet, TV, fixed telephony: what are the services included in this offer ? How much does it cost ? How to connect your livebox ? Discover everything on the Livebox Orange Fiber.

Compare orange fiber offers by phone

Compare Orange Fiber online fiber

What is the price of the Fiber Livebox ?

Given the existence of the Sosh Fiber box, Orange has chosen an entry -level offer which already includes Orange TV, unlike most competitors. Thus, for € 24.99/month the first year then € 42.99/month, Customers can benefit from the quality of Orange service.

This offer is subject to a commitment to 12 months.

Are you a professional ? See our Orange Pro Fiber page to find out more.

Characteristics of the Livebox Orange Fiber offer

The Livebox Fiber is a full entry -level fiber offer, offering very high speed internet access, a television service, and a fixed telephone service. We take stock of the characteristics of this fiber offer.

Livebox Fiber: What flows with the Livebox 5 ?

The Orange Livebox offers a quick and powerful connection thanks to the Livebox 5 modem, with a symmetrical speed reaching 500 Mb/s.

Although infected with the flow of livebox up fiber and livebox max fiber, that of the Fiber Livebox will still allow you to benefit from a very high speed connection Fluid, stable and fast.

For an even more powerful connection, discover the Livebox Up Fiber and the Livebox Max Fiber of Orange.

You want to take out a Fiber Livebox offer ?

TV with the Livebox Fiber

The Fiber Livebox offers you access to 140 channels And Over 200 options as an option with the Ultra HD 4K decoder, available on demand.

You also benefit from the Orange TV on connected TV Samsung, Valid for 24 months.

here is a non -exhaustive list Services integrated into the UHD 4K TV decoder:

• Vocal assistant Alexa
• Up to 100 hours of recording with the multi-ecrans TV recorder
• Access to your favorite applications (Netflix, Amazon Prime, Disney+. ))
• Replay
• TV program

Find the list of channels included in the Livebox Fiber offer on our dedicated Orange TV page.

Fixed telephony with the Fiber Livebox

With the Livebox Fiber offer, you benefit from a fixed telephony service including:

• Unlimited calls to fixed of Metropolitan and DOM France
• Unlimited calls to fixed more than 110 countries (list of destinations to consult on the operator’s website)
• 10h /month to the Algerian fixes, offered on request
• Unlimited calls to Tunisia on demand

Am I eligible for the Fiber Livebox ?

If you wish to subscribe to the Livebox Fiber offer, you must first perform an Orange fiber eligibility test, fast and free. To do this, simply inform your address Below to discover the offers available at home.

�� Take the Orange fiber eligibility test !

You want to enjoy a Orange fiber offer But you don’t know if you are eligible ? OUR Orange eligibility test is there to help you see more clearly:

1. Take your address, select it from the list and launch the test
2. Discover in a few seconds if your accommodation is good eligible for orange fiber
3. Take advantage of it for Compare Orange offers to the offers of other operators available at home

If you prefer to take advantage of personalized advice, you can Test your eligibility by phone on 09 71 07 88 25 with an Expert Adviser Fiber Optics that will help you in your efforts and will guide you to partner offers adapted to your needs.

Test your Orange fiber eligibility by phone 09 71 07 88 25
Test your Orange fiber eligibility online Test

Livebox Fiber: Customer reviews in 2023

Customers seem generally very satisfied with the livebox fiber. Orange customer reviews highlight greatly Orange fiber network quality, there Installation speed and the Customer service responsiveness. The only negative point concerns the price Relatively high after the first year of engagement for an entry -level offer (€ 42.99/month). Here is a summary table of the advantages and disadvantages of the Livebox Max Fiber Orange:

• Excellent fiber connection, efficient flows
• UHD 4K decoder on request
• Quick and efficient installation
• Customer service responsiveness

• High prices after the first 12 months, aligned with the mid -range offers of competitors
• Fairly light TV offer, fewer channels than competing offers
• Ancient generation livebox 5 modem 5
• Limited fixed telephone service including only calls to fixed

Always as satisfied with Orange, the price may be a little higher than competitors, but quality is there, unlike competition. I will not hesitate to recommend.

Mickael L. 06/20/2023

Orange is still the best internet network provider. I may have gone to all competitors. Orange is the most reliable, the most efficient and responsive. Certainly it is not the most economical, but at least it works.

Steven G. 08/06/2023

Orange is a very good telephone and internet service. It currently offers offers that are more reliable and safer. These two adjectives are important in digital ! Customer service is generally very responsive.

Geoffroy C. 05/25/2023

You want to take out a Fiber Livebox offer ?

Fiber Livebox Connection

The connection of the Orange Fiber Livebox is done in two steps: it is first of all necessary to connect the optical cord supplied with the Moral Optical Modem, before proceeding to the last connections of the Livebox.

Connect the optical cord of the livebox 5 to the wall optical socket

Connect your Livebox 5 to the fiber optic plug is the first step to make. Your optical wall outlet is a White box attached to your wall.

When you have spotted it, you can connect by following the steps indicated below:

1. Take optical cord Delivered with your box and Remove the cap located on one of its ends. This cord is to be manipulated with caution.
2. Then connect this end to your fiber optic socket Depending on the number of sockets in your wall optical intake ::
   • 1 socket : Connect the cord to this socket
   • 2 sockets : if the reference reference begins with a U, Connect the cord to the plug blue. Otherwise, to take red.
   • 4 catches : if the reference reference begins with a A or an F, Connect the cord to the catch YELLOW. Otherwise, to take red.
   • Several neutral sockets, Without color : Test the connection on the different sockets.
3. Connect the other end of the cord to the Fiber intake of your Livebox 5.

Install the Fiber Livebox

Once you connect the optical cord to the wall optical socket, you can make the last connections of the Livebox 5. Here are the steps to follow :

1. Connect the power supply supplied with your box modem Livebox 5 and a electrical outlet.
2. Turn on your Livebox 5 by pressing the button On/off Located at the back of the modem.
3. Wait for a few seconds until the 3 lights are lit in Fixed orange.
4. Once your livebox is connected, you will receive a Confirmation SMS. You can now Connect your devices to the WiFi network.

For any questions, you can contact Orange Fiber customer service.