LG.canalplus.Com Connection

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Mycanal compatibility with LG TV

Good morning,
The My Canal Application has just released on May 2, 2021 on Webos and LG Content Store, equipping LG TV. Unfortunately, many LG users have awaited this delivery impatiently but it turns out that few equipment are compatible (even the most recent). The purpose of this topic is therefore to identify any reason and list the material compatible according to the subscribers of the subscribers.

• OLED65B9SLA (Webos 5.0.15): Ko not available
• OLED55GX6LA: OK available

Community responses

Fabien14717847 Level 2 830 / 2000 points

Author’s name Fabien14717847 User published on August 24, 2023 at 12:25

We are talking of course about the 4K Apple TV case, ideally connected in RJ45 to your fiber box and HDMI 2.1 to your TV

Bntygh Level 0 47 / 100 points
Name of the author Bntygh User published on August 24, 2023 at 11:21 am about a month ago REPUPT

THANKS ! , by the Apple TV app where you need the Apple TV box ? I imagine that it is the case but as much to lift the doubts

Fabien14717847 Level 2 830 / 2000 points

Author’s name Fabien14717847 User published on August 23, 2023 at 4:30 p.m. about a month ago Answer

Yes there is a solution: pass on Apple TV. Sorry but this is the only viable solution to have a mycanal in optimal quality, the canal ingenious not subject to the same quality constraints when it is a LG app

Bntygh Level 0 47 / 100 points
Name of the author Bntygh User published on August 23, 2023 at 12:27

Hello, I have a LG C8 TV,
I have a sufficient fiber: no problem on Netflix, Disney+ in HDR, Dolby Vision etc
On the other hand on the My Canal Live 4K application, I very often have blocking bp, it raises, that freeze etc etc. Is there a solution ?

Olivier – Team Canal Level 4 5000 / 5000 points team
Author’s name Olivier – Canal Team published on February 9, 2023 at 4:23 p.m. 8 months ago

thank you very much for your reply. In any case, I understand that the service is not optimal live with a low internet speed.

AUBAGNE1961 Level 3 2182 / 5000 points
Author’s name Aubagne1961 User published on February 9, 2023 at 3:20 p.m. 8 months ago

Hello Olivier in my previous post I said that the MyCanal application on TV LG did not work well at the bottom of 2Mbits my TV OLED LG is 4 k ! For a few days everything has come back to normal I am talking about the programs on demand for the direct it’s not great !! For me it is enough for me to all have everyone

Olivier – Team Canal Level 4 5000 / 5000 points team
Author’s name Olivier – Canal Team published on December 9, 2022 at 11:14 am 10 months ago Answer R

Hello Fabien,
We do not have the possibility of investigating at this level. In this case, we will never ask for the IP of a subscriber (which would communicate it to us in public and then be exposed to possible piracy attempts).
To do this, it is essential to get closer to our technical service, which may even climb the concern with the ISP if the technician considers that it is necessary.

AUBAGNE1961 Level 3 2182 / 5000 points
Name of the author Aubagne1961 User published on December 9, 2022 at 9:08 a.m

Fabien I also have an Apple TV and a Cube TV Fire and it works very well ! But if we think about my TV well, it’s a 4 k Oled made for very high speed fiber it would just have to integrate into mycanal an adjustment on the debit as is the case on the Apple TV or Android TV Have a nice day everyone

Fabien14717847 Level 2 830 / 2000 points

Author’s name Fabien14717847 User published on December 8, 2022 at 8:51 p.m. 10 months ago

Incredible: “in doubt, reboot”, here is the only explanation of the pseudo-technical channel, which does not even ask for the customer’s IP in order to investigate a little further on its problem, and whose team of dev de The webos app did not even take the time to test the integration of paramount+ on low speed connections.
Obviously, this kind of laxity does not pass on the AppStore, whose channel app is oddly more successful (no need to re-install the app to see Paramount+ function properly). Do not dream dear LG user, the app offered on our TV will always be well rotten: Pass on Apple TV if you want to adjust all your PB. For my part it is done and I will surely not come back to this non -successful LG version

AUBAGNE1961 Level 3 2182 / 5000 points
Author name AUBAGNE1961 User published on December 8, 2022 at 7.15 p.m. 10 months ago

Good evening I don’t have a problem with his ! The sound is present it is the image that is not present I specify I have a low flow 2mbits but tomorrow I do an installation I will keep you posted

Olivier – Team Canal Level 4 5000 / 5000 points team
Author’s name Olivier – Canal Team published on December 8, 2022 at 2:59 p.m. 10 months ago

If your concern for his persists on paramount+content, I invite you to make a new resettlement of mycanal and keep us informed.

If you go through an amp/sound bar, disconnect them temporarily to make sure that this is not a concern for compatibility or installation.

AUBAGNE1961 Level 3 2182 / 5000 points
Author’s name AUBAGNE1961 User published on December 2, 2022 at 6:19 p.m. 10 months ago

Olivier In the interior of the app La Vignette Paramount Plus is present in Video service everything goes normally except that when we play the film there is the sound and not the image and indeed the paramount app is not Present on LG TV

picture.JPG 1.6 MB December 2, 2022 Treaty
Olivier – Team Canal Level 4 5000 / 5000 points team
Author’s name Olivier – Canal Team published on December 2, 2022 at 6:02 p.m. 10 months ago Answer R

In my opinion, this option is not available on LG TV. I still ask the question to our technical teams and I come back to you.

AUBAGNE1961 Level 3 2182 / 5000 points
Name of the author Aubagne1961 User published on December 2, 2022 at 4:58 pm 10 months ago Answer R

Olivier I hope you will see this post I take advantage of the arrival of Paramount Plus at Canal to raise the problem of low speed with the mycanal application of my 2019 LG TV The problem is the same !Black screen for paramount more . On this mycanal app for LG TV there is no flow adjustment as for app for Android TV . I tested with a flow of 2 Mbit the G9 Technicolor and its mini in beta my 2 G9 Technicolor Prod, Fire TV, Fire TV Cube and my Apple TV and on all these supports it works at the bottom ! It’s a shame that it doesn’t work on the application of LG TV Good evening

AUBAGNE1961 Level 3 2182 / 5000 points
Author name AUBAGNE1961 User published on November 12, 2022 at 10:12 am 11 months ago Answer R

Gerarmanvuca thank you ! This setting on the MyCanal application for my LG TV This setting is not available ! I have a cube tv fire and actually this setting is planned and it does not work top top with a flow rate of 2.1 Mbit/s but it works also I have a UHD channel decoder the g9 connected by satellite for live and to Internet for replay and on -demand service and it works. Spend a good weekend !

Gerarmanvuca Level 4 5000 / 5000 points
Author’s name Gerarmanvuca User published on November 12, 2022 at 9:26 am 11 months ago

@aubagne1961
For your info, on a SONY TV XR range (2021)/ Google TV interface (or any other equipment under Android TV), we have the possibility of adjusting the streaming flow for people being in the same case as you, having a Very low adsl network flow, perhaps even variable if you are very far from the NRA .

AUBAGNE1961 Level 3 2182 / 5000 points
Name of the author Aubagne1961 User published on November 11, 2022 at 8:01 p.m. 11 months ago

It did not work

AUBAGNE1961 Level 3 2182 / 5000 points
Author’s name AUBAGNE1961 User published on November 11, 2022 at 7:59 p.m. 11 months ago

Gerarmanvuca No this possibility is not available on this app ! I attach screenshot ! But don’t take the lead to help me have a good weekend !

AUBAGNE1961 Level 3 2182 / 5000 points
Name of the author Aubagne1961 User published on November 11, 2022 at 7.45 p.m. 11 months ago

Gerar Manuvuca Good evening you think that on the mycanal app for LG TV this setting is available ? I did not find it !! I look look and keep you posted for your answer have a good evening !

Alexis43681729 Level 1 253 / 750 points

Author name Alexis43681729 User published on November 10, 2022 at 8:44 p.m. 11 months ago

Hello @olivier – Team Canal, can you go back this bug to your technical team in charge of LG TV ?

Thanking you in advance

Gerarmanvuca Level 4 5000 / 5000 points
Author’s name Gerarmanvuca User published on November 10, 2022 at 11:26 am 11 months ago

@aubagne1961
With a very low flow (perhaps variable in ADSL), you have the possibility in the settings of the MyCanal application to choose the streaming flow, did you try by selecting “intermediary” ?

Cedric53426801 Level 0 79 / 100 points

Name of the author Cedric53426801 User published on November 10, 2022 at 10:29 am 11 months ago

better and better the mycanal app on LG TV OS:

• Deconnexion in full viewing
• 4K UHD which oar, despite a sufficient flow (fiber) and a recent TV (LG C1)

To sum up, you need an Apple TV or equivalent so as not to have a problem.

Olivier – Team Canal Level 4 5000 / 5000 points team
Author’s name Olivier – Canal Team published on November 9, 2022 at 8:03 p.m. 11 months ago

Thank you very much for your return, do not hesitate to come back to us at the next update. 🙂

AUBAGNE1961 Level 3 2182 / 5000 points
Name of the author Aubagne1961 User published on November 9, 2022 at 7:27 p.m. 11 months ago

Olivier thank you I will not annoy everyone I have other ways to look at MyCanal I would see the next maj of the application if there is one ! If I think about it I will keep you posted good evening Olivier

Olivier – Team Canal Level 4 5000 / 5000 points team
Author’s name Olivier – Canal Team published on November 9, 2022 at 6:54 p.m. 11 months ago

I understand. However, our FAQ clearly indicates that for a format greater than SD (and I’m not even talking about 4K), the minimum flow is 3Mbps. I am not aware of additional recent restrictions so I do not know why you access MyCanal before, but more today.

If the concern still persists despite yet another resettlement of MyCanal, I invite you to get closer to our technical experts (even if in my opinion, with such a low speed, they will not be able to do miracles).

AUBAGNE1961 Level 3 2182 / 5000 points
Name of the author Aubagne1961 User published on November 9, 2022 at 5:21 p.m. 11 months ago

Good evening Olivier The software version of my TV is 05.50.10 I connected my TV in two ways in wifi and by cpl with the two I have the same result in June it worked with sometimes the red circle which turns on I think it is called latency. On this TV I I have the Netflix and Amazon Video app that it is native and it works well with a low speed . I have an Apple TV 4 k of first generation and a Cube TV Fire which is also compatible with 4 k ! And the mycanal apps work well even at low speed I do not say that it is 4 k !! You must ask yourself why this fada buys 4 k equipment since it has no fiber and no quality ADSL ☺️☺️ I just want from time to time to have fun by connecting all this material has an orange airbox For the 4 g I hope not to have been too long ! have a nice evening !

Install My Canal on Smart TV LG

What problem do you have exactly ?
You show a photo (blurry by the way), with the geographical choice.

You have a subscription subscribed in which geographic area ?
You try to use this subscription in which area?

sekou57028659 level 0 11 / 100 points

Name of the author sekou57028659 User published on March 4, 2022 at 8:13 p.m. over a year ago

Hi I have the my canal application and I have the subscription the concern is that I would like my subscription to go with my channel which is on my GL TV but I can’t do it

picture.JPG 1.4 MB March 4, 2022 Treaty
Cyril39965108 Level 0 21 / 100 points

Author’s name Cyril39965108 User published on January 20, 2022 at 9:08 p.m. more than a year ago

Thank you bcp for your answer.

Pierrickand Level 4 5000 / 5000 points

Author’s name Pierrickand User published on January 20, 2022 at 7:40 p.m. over a year ago

No, it is a 2015 model, and the Canal+ application is available on models from 2018.

Cyril39965108 Level 0 21 / 100 points

Author’s name Cyril39965108 User published on January 20, 2022 at 3:54 p.m. more than a year ago

I have an LG Model TV 55UF772V Update 04.26.10 can you tell me if I can have the mycanal application?

Thank you for your help

Pierrickand Level 4 5000 / 5000 points

Author’s name Pierrickand User published on December 27, 2021 at 8:40 p.m. over a year ago

Currently, the Canal+ application can only be used by Canal+ subscribers, and not TV by Canal subscribers at Free/Orange. Unlike the MyCanal application.

But LG TV only have the channel application+.

Daniel32977318 Level 0 17 / 100 points

Author’s name Daniel32977318 User published on December 27, 2021 at 6:12 p.m. over a year ago

Good morning
There is a difference between mycanal and the channel app+. THE.connection conditions are different.
THANKS

Pierrickand Level 4 5000 / 5000 points

Author’s name Pierrickand User published on December 18, 2021 at 9:02 a.m. almost 2 years ago response R

On LG, the application is called Canal+. You found it?
If not, what is the reference your TV?

If so, what’s going on exactly when you connect ?

Michèle34 Level 0 11 / 100 points

Author’s name Michèle34 User published on December 18, 2021 at 08:43 am almost 2 years ago response R

Bjr I have Netflix Canal but I can’t have mycanal ? THANKS

Michou bidou level 0 51 / 100 points

Author’s name Michou Bidou User published on June 19, 2021 at 8:53 a.m. over 2 years ago response R

Good morning
I receive this day an lgoled65c15la with the new webos6. 0.
Question = channel plus it is available automatically or is there a configuration to make ?
THANKS

EARSOS Level 3 3297 / 5000 points
Name of the author Eoseos User published on June 4, 2021 at 9:22 am over 2 years ago response R

“Pluto TV is now available in France on LG smart TVs, announced the Viacomcbs AVod platform on Thursday, June 3 … It is compatible with all LG televisions built between 2016 and 2021 boarding Webos technology. »»
https: // www.satellifax.com/fr/Tour/News/294279/Pluto-TV-A.
Pluto TV is compatible with all LG televisions, while Canal is only compatible with TVs from 2020 and 2021, it’s Dingo no ?

Marcosleon77 Level 1 353 / 750 points

Author’s name Marcosleon77 User published on June 3, 2021 at 12.56pm over 2 years ago response R

Here, we hope to find help for installing and using this MyCanal app. Come and say that everything is fine on your TV does not help those (many) who have latency or even installation problems.
LG indicated that the app has been developed for models with Webos 5.0 and 6.0. (and not always optimally). For those who have a 2020 model but still not the webos 5 version, LG advises to reset the TV settings.
On the canal side no info, neither on the exit from the app nor on its expected improvements (webos 4 and 3 compatibility, fluidity during use, etc. ))