How to recover my channel subscribers following the installation of the fiber and the Livebox 5 D Orange – with answer (s), discover the characteristics of the Livebox 5 Orange

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Livebox 5: Here is the user manual of the Livebox 5 Orange

Hello, I can no longer access my channel subscriptions from the installation of the fiber and a livebox 5 orange.
Can you help me out please.

How to recover my channel subscribers following the installation of the fiber and the Livebox 5 of Orange

Hello, I can no longer access my channel subscriptions from the installation of the fiber and a livebox 5 orange.
Can you help me out please.

Community responses

Pierrickand Level 4 5000 / 5000 points

Author’s name Pierrickand User published on December 18, 2021 at 5:54 p.m. almost 2 years ago Rnspos R

@rose08
Do not give your public subscriber number on the internet.
You do not contact customer service here.
Customer area contact page to reach them and declare your change.

Or customer area material page to do it directly. You will need the decoder virtual card number.

Rose081 Level 0 14 / 100 points

Author’s name ROSE081 User published on December 18, 2021 at 2:53 p.m. almost 2 years ago response R

Yesterday Friday I spent the Livebox 5 Orange, I do not have Canal+ access that I subscribed my customer number n ° G19885891

Pierrickand Level 4 5000 / 5000 points

Author’s name Pierrickand User published on July 16, 2020 at 11:37 a.m

You can declare the change directly on the customer area Page Equipment.

Gérard31382167 Level 0 18 / 100 points

Name of the author Gérard31382167 User published on July 16, 2020 at 11:34 am about 3 years ago response R

I cannot reach you by phone to point out that the fiber is installed at my home and that I want to keep my current offer.

Livebox 5: Here is the user manual for the Livebox 5 Orange

You want to know more about the Livebox 5 Orange before taking out an Orange Internet offer ? Note that the Livebox 5 is the ideal equipment for families who wish to connect to the internet simultaneously. The Livebox 5 Orange is a modem with intelligent wifi, allowing to have a stable and efficient wifi connection. Discover in this article the assets and characteristics of the Livebox 5 of Orange.

The essential
The Livebox 5 is offered with the Livebox and Livebox Up Fiber offers Marketed by Orange from € 24.99/month for 12 months then € 42.99/month.
By subscribing to one of these offers compatible with the Livebox 5 Orange, You benefit from a connection up to 2 Gbit/s and integrated smart WiFi technology.
The Livebox 5 is also available at SOSH: indeed, by subscribing to a fiber offer at SOSH, you will be equipped with a Livebox 5.
Orange also has two other modems, the Livebox 4 proposed with ADSL offers and Livebox 6 Available only with the Livebox Max Fiber offer.

You want an Orange Internet offer ? Subscribe your Orange Internet offer by contacting our Selectra advisers for free:

What are the characteristics of the Livebox 5 Orange ?

The 5 orange box: a flow rate of up to 2 Gbit/s shared

Livebox 5

There Livebox 5 is equipped with 4 Ethernet ports and with 4 -band WiFi, which allows it to provide an internet connection to several devices simultaneously, up to 2 Gbit/s in downward speed and up.

Compared to the Livebox 4, the WiFi of the Livebox 5 offers an innovation with the shared speed, which allows the 2 Gbit/s to be distributed in a fair manner among all the connected equipment. You therefore benefit from a maximum flow of 2 Gbit/s, i.e. 1 Gbit/s maximum per equipment.

Concretely, if you are connected to WiFi from your computer, you can use Up to 1 Gbit/s, and the Livebox 5 keeps up to 1 Gbit/s for any other equipment.

If many of you are connected to the same network, the modem will apply a Optimal flow distribution so that you have a good connection.

Special Livebox Fiber + 5G package offer Take an exceptional reduction on the offer Livebox fiber + 5G 100GB mobile package at 34.98 €/month Instead of € 69.98/month at Orange.
(offer valid until 04/10/23)

Livebox 5: Integrated smart WiFi technology

The Livebox 5 offered by Orange includes the Smart wifi, which allows for a continuous stable and efficient connection .

This technology has the advantage of automatically selecting the best internet network, via the best bandwidth and the best channel, to make you benefit from an optimal connection at any time.

The automatic change of channels or frequency band does not generate No loss of connection.

Intelligent WiFi technology also has the advantage of considerably reducing disturbances on your network, especially those due to WiFi modems that are around.

Orange Livebox 5: eco -responsible equipment

Orange box 5 is a modem that wants to be more respectful of the environment. Indeed, its carbon footprint has been reduced by 29%, and its shell is made to 100% recycled plastic.

To reduce the carbon footprint of the Livebox 5 by 29%, it was notably created with fewer components and in a more compact and lighter design .

What are the Orange Internet offers available with the Livebox 5 ?

The Livebox 5 is offered by default to all customers who have subscribed:

The Livebox Fiber offer.
The Livebox Up Fiber offer.

The table below allows you to discover the services offered with each of these Orange Internet offers in detail, as well as their price, in order to compare them and make your choice according to your needs.

Livebox 5 Sosh The Low Cost brand from Orange, offers a Sosh fiber offer without commitment € 20.99/month allowing you to access the Very high speed orange fiber network.

How to take advantage of the WiFi 6 Livebox 6 ?

WiFi 6 Logo

If your Livebox 5 installation Do not allow you sufficient flows, you can add a WiFi 6 repeater to extend the coverage of your network.

With the WiFi 6 repeater, you also benefit from a better speed, because it is able to transform the network of the Livebox 5 and replace it with the WiFi 6 standard.

You take advantage of the Orange WiFi 6 network, even with your current Livebox 5, and without the need to subscribe to the Livebox Max Fiber offer.

THE WiFi 6 repeater is offered free of charge with the Livebox Up Fiber offer, you just need to request it from your Orange Customer area. Subscribers of a fiber Livebox offer can also benefit from it, for the sum of € 109 .

If despite the WiFi 6 repeater (s) that you added to your Livebox 5 installation, Your connection is still not satisfactory, you can try to reset your livebox 5. You can do it by simply pressing the button Reset of your equipment, using a tip of pen. You can also go to the configuration interface of your equipment, in the section Assistance, and by clicking on Reset Livebox 5.

How to subscribe an Orange offer with the Livebox 5 ?

You want an Orange Internet offer ? Subscribe your Orange Internet offer by contacting our Selectra advisers for free:

You are interested in an orange box offer with the Livebox 5 ? Here’s how to proceed:

Go to the Orange website.
Click on the tab Internet.
Choose the section Fiber.
Select the Livebox offer or the Livebox Up offer by clicking on the button Test eligibility corresponding to the offer of your choice.
Enter your postal address or enter your fixed phone number then click the box Test.
In case of orange fiber eligibility, select the button Choose this offer.
Choose the date and time slot you will be available for fiber connection. This meeting is compulsory and requires your presence on site.

For finalize your subscription, Follow the latest steps, until payment of your order. You will receive, within minutes, a confirmation email which will again mention the date of your connection appointment.

You can also subscribe by phone, by contacting Orange customer service at 3900 or by going to one of the orange shops.

Livebox 4 vs Livebox 5: What are the main differences ?

Orange Livebox 5 is only available for fiber customers

As we have seen, the main difference between the Livebox 5 and the Livebox 4 is their compatibility. The Livebox 4 is indeed dedicated to ADSL customers while the Livebox 5 is only available for fiber customers having subscribed to the Livebox or Livebox Up offer.

If you subscribe to the Livebox Max Fiber Orange offer, you will not receive the Livebox 5, but the Livebox 6, which allows access to the new WiFi 6th standard .

The characteristics of Livebox 5 and 4

If the content of the box is very similar, with the exception of DSL or Fiber cables that differ, the two Livebox 4 and Livebox 5 modems offer connectivity and slightly different features.

You can consult our comparison table below.

Livebox 4 modem 4
Power supply
DSL cable + DSL filter
Black RJ45 ethernet cable
Telephone converter
Livebox 4 notice 4

Livebox 5 modem 5
Power supply
Instructions for use
White RJ45 ethernet cable
Optical cable (green tips)
WiFi card
Certificate

1 DSL socket
1 phone plug
4 LAN RJ45 sockets
1 fiber socket (optional)
2 USB 3 ports.0

2 phone sockets
4 LAN RJ45 sockets
1 fiber socket
1 USB 2 port.0

What are the strengths and weaknesses of the Livebox 5 ?

You hesitate to take out a Livebox 5 Orange offer ? here is a summary table Advantages and disadvantages of the Livebox 5.

The maximum flow of 2 Gbit/s shared
Intelligent WiFi technology
An eco -friendly modem

The price
Available only for fiber customers

How is the Livebox 5 when faced with its competitors ?

The Livebox 5 being a modem found on mid -range fiber offers, we offer a table of similar box offers, offered by other Internet access providers on the market, so that you can easily compare.

Internet offers referenced free of charge and classified by services. Selection of non -exhaustive offers.

You want to benefit from the best internet performance ? Call him 09 71 07 88 04. An advisor will then direct you to the partner offer most suited to your needs.

Ask for a free reminder by an orange advisor:

Service reserved for new subscriptions. Already customer ? Please contact 3900.

By clicking on “validate”, you agree to be recalled by an orange advisor. Your number will be used only for this recall request and will not be sent to third parties.