Configure voicemail on the iPhone

You must record a personalized 30 -second home message that people will hear when they are transferred to your voicemail. The system will guide you to record it.

How to configure my voicemail?

Available for iOS and Android phones, visual messaging is included for free with the voicemail option of your package.

• Your mobile phone
• A residential or commercial wired phone

The voicemail service will take your messages if your phone is off, if the line is occupied or if there is no answer after four ringtones (20 seconds).

To use your voicemail, make sure that your package contains minutes, or your wallet contains funds to pay for use, otherwise you will not be able to use it or access it from your mobile phone or another phone.

Activate your voicemail

Activate your voicemail by modifying your package add the voicemail option (under My packages> Change your package> Modify my package> Visual messaging)). IMPORTANT – Any change to your package must be made in accordance with the policy of modifying detailed packages on https: // fizz.CA/FR/POLITICS-WANTING-FORFAITE. This change will come into force from your next payment cycle. Without the voicemail option added to your package, the messaging service will not take calls.

Access your voicemail

Your voicemail is accessible by maintaining the “1’ ’button on your phone pressed for a few seconds. Maintaining the ‘’ 1 ’key is actually a call for calls (speed dial) through the phone to access your voicemail. This function can vary from one model to another. The configuration of the referral of the “1” key to the messaging center (1-514-647-0999) may vary from one phone to another since it depends on the operating system of each model, in addition to not being modifiable for some. If you have scheduled a call for calls to another number, voicemail will not answer calls. To access your voicemail manually, make up 1-514-647-0999 from a “non-fizz” phone.

Choose an access code (PIP)

When activating your voicemail, an access code (NIP) will be sent to you by text. This code is not required when you access your voicemail for the first time, but the system will ask you if you would like to personalize your NIP. As a safety measure, we recommend that you do it. Try to choose a PIV that you will easily remember, while keeping in mind that the non -security sequences (for example: 1234, 8888, etc.) are refused. Know that you can change your PIP to your voicemail, or online directly from your FIZ. (Below: My packages> Manage my package> Advanced parameters> Nip to access your voicemail))

Record your home message

You must record a personalized 30 -second home message that people will hear when they are transferred to your voicemail. The system will guide you to record it.

Keep the 20 seconds?

You can choose after how long the calls will be redirected to your voicemail.
By default, incoming calls will be redirected to your voicemail after 20 seconds unanswered. However, it is possible to modify this period by making up the following combination from your phone:*61*+15146470999*11*Number_Secondes# The number of seconds chosen must be a multiple of 5 and be between 5 and 30 seconds. Special characters are compulsory in this command (asterisk, star, tie, etc.)). On a volte line, the deadline before returning is set at 20 seconds and cannot be modified.

To modify the language of your voicemail

1. Access your voicemail by keeping the “1” key pressed on your phone keyboard. To access your voicemail manually, make up 1-514-647-0999 from a “non-fizz” phone.
2. Enter your NIP followed by ” #”.
3. Press the “4” to modify the voicemail settings.
4. Press the “3” to modify the language:

• To select English , Press the “1”.
• To select French , Press the “2”.

Configure voicemail on the iPhone

In the phone app, “visual voicemail” and “live messaging” (offered by certain operators in certain countries or certain regions) display a list of your messages. You can choose which ones listen or delete them without having to listen to them all. A lozenge on the vocal message icon indicates the number of messages not listened to.

The transcription functionality of voice messages (beta version, available only in certain countries or certain regions) displays your transcribed text messages. Transcription is limited to English voice messages received on an iPhone with iOS 10 or later. The transcription depends on the quality of the recording.

Noticed : The functionalities of vocal messaging and visual voicemail are only offered by certain operators in certain countries or certain regions.

Configure voicemail

The first time you touch messaging, you are invited to create a secret code for your mailbox and register your reception ad.

1. Touch messaging, then touch Configure now.
2. Create a secret messaging code.
3. Choose an ad: default or personalized. If you choose personalized, you can save a new ad.

Activate “Live messaging”

“Live messaging” allows you to consult a real -time transcription of a voice message while the person saves it. You can take the call even while the person saves their voice message.

To activate “live messaging”, proceed as follows:

1. Access Settings> Telephone> Live messaging.
2. Touch to activate “live messaging”. When the “live messaging” function is activated, your iPhone responds to an incoming call in order to record the call message from the caller so that you can consult it in real time. Cellular data costs may apply. The appellant will not be able to hear you and you will not be able to hear it if you do not decide to answer the call. If your iPhone is turned off or out of reach of your operator’s network, the call will be sent to the operator’s voicemail, if it is available. If the “Silent Unknown Call” option is activated, unknown numbers will be directly redirected to “live messaging” and your phone will not ring. The calls identified by your operator as undesirable are not redirected to “live messaging” and are immediately refused.

Noticed : “Live messaging” is available for two English variants (United States or Canada).