The digital post la Poste identity, the key that secures and simplifies online procedures

Digital trust service, digital identity is a connection means and proof of identity that simplifies and secures the digital life of French. It is based on the unique combination of an identifier, a mobile application and a secret code.

Online post

Digiposte provides you with Online help 24 hours a day and 7 days a week to allow you to access the answers provided by our customer service to the most frequent questions.

You can contact customer service from our contact form. Our advisers will provide you with an adapted and personalized response to your request as soon as possible.

For a faster response, remember to communicate in your request the elements relating to your Digiposte account which will allow customer service advisers to identify you directly (e.g. your Digiposte connection email address, your name and surname, the name of your Company and your company number if you receive your pay slips in Digiposte, etc. )).

Our customer service will answer you Monday to Friday 8:30 a.m. to 7 p.m and the Saturday 8:30 a.m. to 1 p.m.

A chatbot Also answers you 24/7 for simple and recurrent questions. It is at your disposal to provide you with useful but not intrusive assistance, by offering a rapid solution in autonomy.

You can find it on all pages of online aid or even on the membership link to pay slips transmitted by your company.

The digital post la Poste identity, the key that secures and simplifies online procedures

Digital trust service, digital identity is a connection means and proof of identity that simplifies and secures the digital life of French. It is based on the unique combination of an identifier, a mobile application and a secret code.

Digital identity allows you to connect to certain La Poste services, including the surrender of your mail online, the reception of an electronic registered letter and the collection of parcels in the post office. But also more than 1,300 online services via FranceConnect with a single identifier. It facilitates the development of new secure online uses such as the opening of a bank account or the subscription of contracts.

Digital identity accessible to all | Nathalie Collin, DGA Group La Poste

Digital identity accessible to all

The free creation of digital identity in post offices with the support of a customer -managed customer service provides this service accessible to all. This approach illustrates La Poste’s desire to link human proximity to digital uses.

La Poste has always been at the heart of exchanges between companies, administrations and the French. With the acceleration of the digitalization of society, we believe that there is today a real need for digital confidence to which La Poste is capable of responding. Thanks to our post offices and our customer managers, we want to democratize the use of digital identity, an innovation that simplifies and secures online procedures.

Deputy Director General of the La Poste group, in charge of the general public and digital branch

A simple and quick solution to create your digital identity

Any adult who has a valid French identity document and a smartphone (1) can now fully create their digital identity in a post office, benefiting from the support of one of the 15,000 customers of customers formed (e) s to support customers. In addition to the creation in post office, it is also possible to create the digital identity La Poste online on the application of digital identity or on the Lidentitémerique site.the post office.Fr. Identity verification is carried out with the visit of a home factor, in post office or with a 100% online procedure.

Check the identity of users when creating digital identity

Identity verification is a crucial step in creating a digital identity. For this, we control the validity and authenticity of the identity document provided as well as the physical concordance between photography on the identity document and the person. This double verification is carried out by customer managers in post office, factors at the home of customers, or 100% online.

Provide proof of the user’s identity with each use

Thanks to digital identity, an individual can easily provide proof of his identity during his online procedures. It is enough for him to connect with the digital identity, to enter your mobile number and its 4 -digit secret code in the application. In a few seconds, his identity is certified. As for companies, they benefit from this identity data certified with the consent of the user limiting the risk of identity fraud.

Provide a strong double factor authentication for use

The digital identity works with a double factor authentication system, that is to say on the one hand a memorial factor (what you know) and on the other hand a material factor (which you have). Concretely, with each connection attempt, the user receives a notification of digital identity on his smartphone (what he owns). It’s him ? He validates by entering his mobile number and his 4 -digit secret code (which he knows). If he suspects a risk of fraud, the customer can block his digital identity at any time.

A degree of security and confidence verified by the state

Both evidence of identity and identification solution, the digital identity La Poste is the 1st and the only recognized electronic identity in accordance with the substantial level of guarantee of the European EIDAS (3) regulations by the ANSSI (2), the National Information Systems Agency. The Digital Identity La Poste offers the assurance of a service, protector of user data, whose degree of security and confidence is checked regularly by the state.

With digital identity, La Poste allows secure use of online services within the reach of all. With its digital confidence services (digital identity, digipost, etc.) operated by its subsidiary Docaposte, La Poste is positioned as an actor in the digitalization of the country and the development of the dematerialization of approaches in different sectors of activity such as the citizen life, health, bank or insurance.

More information on: the identitymeric.the post office.Fr

Examples of use of digital identity La Poste

Via FranceConnect or for La Poste services

For students :

– Consult and recover their certificates of diplomas on diploma.gouv.Fr

– Register on the electoral lists on service-public service.Fr

For young workers:

– Make your 1st tax declaration on taxes.gouv.Fr

– Manage your gas and electricity bills on individuals.snag.Fr

– Access his pay slips and personal documents on Digiposte

For families:

– Open an online bank account La Banque Postale

– Consult the school book on Educonnect.education.gouv.Fr

– Consult your training account on my compliance.gouv.Fr

For future retirees:

– Declare the remuneration of your home aid on CESU.URSSAF.Fr

– Ask the Post Office to transfer the mail to his new home on Laposte.Fr

(1): Android devices compatible from version 6 – iPhone iOS devices compatible from version 13

(2): Created in July 2009, the National Agency for Information Systems Security (ANSSI) ensures the mission of national authority in terms of defense and security of information systems. It intervenes in the fields of anticipation, prevention, detection and reaction to computer attacks. ANSSI also promotes the emergence of a trusted framework thanks to the regulation and the evaluation of safety of solutions and services. It is attached to the Secretary General of Defense and National Security, under the authority of the Prime Minister.

(3): Adopted on July 23, 2014, the regulation of the European Union on electronic identification and trust services aims to increase confidence in electronic transactions within the internal market. It mainly concerns public sector organizations and trust service providers established in the territory of the European Union. It establishes a European executive in electronic identification and trust services, in order to facilitate the emergence of the digital single market.