Sosh fiber box

Do not connect your equipment before the technician’s passage

With fiber, go up a gear

To avoid any postponement of appointments, certain actions must be anticipated on your side before the intervention of the technician.

Your accommodation already has a fiber socket ?

Consult the checks that you need to perform outside and inside your accommodation

2. Receive your equipment

In your order tracking, find the details of your equipment, your package number, delivery and installation addresses (these addresses are different if you have chosen to be delivered in relay point).

Do not connect your equipment before the technician’s passage

3. Install your equipment and take full advantage of your services

After the technician’s intervention you can connect your equipment. Let yourself be guided to install them independently.

Sosh fiber box

Maximum the theoretical downhill downs (or download) available with this offer. It corresponds to the speed of data reception by the Internet user.

Maximum theoretical amount (or upload) debit (or upload) available with this offer. It corresponds to the speed of data of data by the Internet user.

With the Sosh Fiber box, the flow rate is 300Mbit/s, both in downward speed (debit in data reception) and in uphill (data issuance).

Network and data volume

Technology: FTTH fiber

• ADSL / ADSL2+ / VDSL2: Copper network, which most often provides an internet connection broadband (or even very high speed for VDSL2)
• FTTH: Fiber Optical Network, which provides an internet connection very high speed Still being deployed.
• FTTLA: Optical fiber network whose final connection is made of coaxial cable. It provides an internet connection very high speed
• satellite / wimax / wifimax / 4G: alternative networks, which provide an internet connection to accommodation located in “White areas” (where copper and fiber optic networks are not available)

Eligibility area: Multiple

• Backfilling area: in ADSL / ADSL2+ / VDSL2, the unbundling corresponds to a technical operation where an alternative operator connects a telephone central to its own equipment. As a historic operator, Orange is not concerned. In total unbundling, the alternative operator uses its own network. In partial unbundling, he uses his own network to provide part of his services, but an Orange telephone subscription remains necessary. In non -unbundled zone, the alternative operator uses the orange network, and the services are then more limited.
• Extended area: when an operator uses the network of a partner operator to provide his services, he can speak of “extended zone”. This most often involves an additional cost for the subscriber.
• Geographic area: offers are most often available throughout metropolitan France, depending on the technical eligibility for housing. Nevertheless, certain offers are only marketed in certain geographic areas (municipalities or departments, depending on the case).

Network (operator): Orange

Data volume: unlimited

The Sosh Fiber box uses the Orange FTTH fiber optic network. To find out if you can benefit from the fiber, you need an eligibility test with the accommodation address.

There FTTH optical fiber, or fiber to the home, is a very high speed internet access technology. Still being deployed in France, it brings fiber optics to the subscriber’s housing. For more information, see our guide on fiber optic technology.

Home phone

Calls to France

Towards fixed:

To mobiles:

Calls abroad

To fixed

110 destinations included

To mobiles

9 destinations included

On the world map below, the destinations included are indicated in blue. The not included destinations are in gray. Under the card, you can modify the service taken into account: to fixed, or to mobiles. For more information on the destinations included in the package and prices for destinations not included, click on the country of your choice or look for it using the field of research. The country information will then appear after the card (if the information is available).

DESIGN DESIGN DESIGN: 27/12/2019

Telephone line

The SOSH box includes a fixed telephony service. This allows you to call unlimited to fixes in France (DOM included) and to more than 100 international destinations. Outside the services included, each call is billed in addition to the subscription, at the rate in force in the Sosh tariff guide.

The fixed telephony service works in VoIP. To be able to make calls, you must have a fixed phone and connect it to the box.

Terms of use

To be able to make calls, you must be equipped with a compatible fixed phone. The prices are detailed in Sosh’s price brochure.

For calls included in unlimited, communications are limited to 250 different correspondents not month and 3 hours maximum per call.

Television

TV bouquet included

Either : 0 channel

Date of update of channels:

The Sosh box is an internet offer TV -free. However, it allows access to theOrange TV application, To watch a selection of TV channels (around 70) on smartphone, tablet, or computer. This application is offered on demand. It does not allow you to receive TV on a TV.

To receive TV on a TV, with a more complete bouquet of channels, you must subscribe to a TV decoder option at € 5/month.

Internet/TV equipment

Guarantee deposit: None

Box rental: included

To access the Internet, Sosh provides an Orange Livebox 5, as well as a fiber optic case. The rental of the equipment is included in the total cost of the subscription. In the event of termination, the equipment must be returned to the operator.

No TV equipment is provided.

Other services

• Refund of termination fees: If you subscribe to the SOSH Internet offer as part of a change of internet supplier, SOSH reimburses your termination costs up to 100 €.

Price

Prices, promotions & other costs

Monthly subscription

Package € 30.99/month
Box rental included
Fixed line included

Promotions

Internet promo (12 months) -€ 10.00/month
Total: € 20.99/month for 12 months, then 30.99€/month

Extra fees

Other subscription fees None
Warranty None
TOTAL : € 0.00 at subscription
Total cost first year: € 251.88
Second year total cost: € 371.88

The price excluding promotion of the Sosh Fiber box is € 30.99/month. It includes the box rental.

Sosh fiber box conditions

Commitment & termination conditions

Duration of engagement: None

Termination fees: € 50.00

The Sosh box is without obligation. So you can terminate the subscription at any time. Termination fees of € 50 are then requested. These costs can be canceled in the event of termination for legitimate reasons (see the tariff guide and the CGV of the operator).

During termination, the equipment must be returned to Sosh. In the event of non -restitution, incomplete restitution or damaged equipment, costs of € 100 are billed by equipment.

To terminate the SOSH Internet offer, you must send a request for termination by registered letter with acknowledgment of receipt to the operator. It is advisable to contact the operator’s customer service before sending the termination letter. The termination takes effect 10 days after receiving the request by SOSH (unless a later date has been specified for termination).

Connection costs & activation deadlines (Internet)

To benefit from the Sosh Fiber box, the accommodation must be eligible for orange fiber. There is no connection fee.

It takes up to 3 months after subscription of the Sosh Fiber offer to benefit from internet access and associated services.

I can keep my number

During a change of operator, you can choose to keep your mobile or fixed phone number (excluding geographic numbers in the event of a zone change). This approach is free. To keep your number, simply indicate the Rio code of the telephone line concerned during your subscription.

The Rio corresponds to the operator identity statement. Composed of 32 characters, the Rio code makes it possible to precisely identify a telephone number (fixed or mobile), in order to keep it.

You want to change operator and keep your phone number ? Just compose the following number, from the line concerned:

If you want to keep your fixed number, you must dial the number from your fixed. If you want to keep your mobile number, you must compose the number from your mobile.

Your Rio code will be communicated to you directly by the voice server, and will be sent to you by SMS, email, or mail.

3179 is a free number accessible only from France.

Always committed ?

You want to change operators but you are still committed to your current operator ? If you are solving your package before the end of the engagement period, the operator will ask you for early termination fees. However, in some cases, the Châtel law provides for a reduction in costs.

In the event of early termination, the costs requested depend on the price of the subscription, the duration of initial engagement, and the remaining commitment duration.

• Initial commitment of 12 months: you must pay all the remaining monthly payments until the end of the commitment.
• Initial commitment of 24 months:
  • Termination during the 1st year: you must pay all the remaining monthly payments until the end of the first year, as well as 3 months of additional subscription.
  • Termination during the 2nd year: you must pay a quarter of the remaining monthly payments until the end of the commitment.

  Fixed termination costs can be added depending on your offer.

  We advise you to check with your operator how much are your termination costs.

  If the termination occurs as part of a “case of force majeure”, you may be given termination costs (anticipated or not). To find out more about these cases and the proof requested, you must contact the customer service of your current operator.

  You change the internet box ? Some Internet access providers may offer a refund of termination costs for your old offer.

  Sosh’s other Internet offers

  Information based on the supplier’s price brochure on 12/09/2023

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