PC: how to be reimbursed for an EA Play game

• Before contacting EA customer support, make sure you have all the information necessary to facilitate the refund process.

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EA Play Games

EA Play is a monthly subscription service that allows players to enjoy a large library of Electronic Arts games on PC. However, it may happen that you are not satisfied with a game to which you played and that you want to obtain a refund. This tutorial will guide you through the steps necessary to request a refund via EA Play, emphasizing the clarity of the explanations.

What are the conditions to be reimbursed for an EA Play game ?

EA Play offers players unlimited access to a large EA game library, as well as other exclusive advantages.

The heart of EA Play lies in its collection of games. Subscribers can choose from a rotating selection of popular EA titles, including deductibles such as FIFA, Battlefield, Madden NFL, Sims and many others. Games are available for full download, allowing players to play as much as they wish without time restriction. But if you are not satisfied with your game, or that the product is completely unplayable on your computer, you can be reimbursed.

The conditions are as follows:

• The request for reimbursement must be made less than 24 hours after launching the game for the very first time.

• You can fully be reimbursed the amount spent if you do not exceed the 14 -day withdrawal period.

• If you have pre -ordered a game, you can be fully reimbursed before release of the game. If the game has already been released, the same conditions apply.

• Please note: DLC and in-game currencies are not refundable if they have been bought separately from the original product.

• EA subscriptions are not at all refundable.

The procedure to follow to be reimbursed for an EA Play game

To start your refund request, and if your product is well eligible for refund, you must log into the EA customer service page .

Once connected, the application will automatically scan your game library and tell you if your game is indeed eligible for a refund. If this is not the case, you will not be able to make a request and continue the procedure.

• Before contacting EA customer support, make sure you have all the information necessary to facilitate the refund process.

This may include the name of the game, the date of purchase, the amount paid and the information of your game account.

• When you contact EA customer support, clearly explain the reason why you request a refund and provide all the necessary information.

Once you have followed all EA customer support instructions, Wait for the reimbursement to be processed. The reimbursement processing time may vary depending on the purchase platform and the payment method used.