Connection to my customer area

Please note, after 3 failures when entering the password, your access will be temporarily suspended. You can try to reconnect an hour later. In case of forgetting your password or if you have an alphanumeric password, contact your financial center.

How to connect to my customer area ?

Find out how to connect to your Internet customer area using your username and password.

How to connect to my customer area ?

Select your password figures by clicking using your mouse on each of the figures composing it. The figure box flashes when selected. A black point is then added in the input zone.

Please note, after 3 failures when entering the password, your access will be temporarily suspended. You can try to reconnect an hour later. In case of forgetting your password or if you have an alphanumeric password, contact your financial center.

For more security, your password can no longer be pre-brought by your internet browser: it should be memorized. Once all the figures for your password take into account, click Valider. You are connected…
In case your identification is refused, check that you have properly entered your username and password.

Good to know : The connection keyboard changes and modernized. The objective is to offer you better ergonomics for more safety and accessibility. The operation remains the same: connect by entering your usual identifiers and password.

First connection to my customer area. How to do ?

After opening your account at the postal bank, you will receive two letters: the first will contain your 10 -digit identifier and the second your single 6 -digit password. For your first connection to the Labanquepostale site.fr, bring from these two information, you will then have to modify your password during this first connection.
If you have not received these letters or you have lost them, two solutions:

• In your post office: the counter will verify your identity, legal capacity and eligibility before making an online banking codes request (Bel) (reminder of the direct identifier and password reassignment that will be sent by mail).
• by phone at 3639 (Service 0.15 €/min + price of a call) Choice 4

How to connect to my customer area ?

Select your password figures by clicking using your mouse on each of the figures composing it. The figure box flashes when selected. A black point is then added in the input zone.

Please note, after 3 failures when entering the password, your access will be temporarily suspended. You can try to reconnect an hour later. In case of forgetting your password or if you have an alphanumeric password, contact your financial center.

For more security, your password can no longer be pre-brought by your internet browser: it should be memorized. Once all the figures for your password take into account, click Valider. You are connected…
In case your identification is refused, check that you have properly entered your username and password.

Good to know : The connection keyboard changes and modernized. The objective is to offer you better ergonomics for more safety and accessibility. The operation remains the same: connect by entering your usual identifiers and password.

First connection to my customer area. How to do ?

After opening your account at the postal bank, you will receive two letters: the first will contain your 10 -digit identifier and the second your single 6 -digit password. For your first connection to the Labanquepostale site.fr, bring from these two information, you will then have to modify your password during this first connection.
If you have not received these letters or you have lost them, two solutions:

• In your post office: the counter will verify your identity, legal capacity and eligibility before making an online banking codes request (Bel) (reminder of the direct identifier and password reassignment that will be sent by mail).
• by phone at 3639 (Service 0.15 €/min + price of a call) Choice 4

Connection to my customer area

You are a private postal customer ? Access your accounts and contracts and carry out all your operations and subscriptions directly online. Also remember to download our application.

Connection aid

You encounter difficulties when you connect to your customer area ? Follow these 4 steps

Reset your password

We help you recover your password in the event of loss, theft, forgetting or securing access to your Internet customer area if you have detected a fraudulent operation.

• Account management
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Born in 2006, our bank grew up with you. Citizen, open and accessible to everyone, we claim the ambition to support our 20 million customers with efficient offers and services, the radical modernity of our civic commitment and our postal heritage. Today the postal banking shares the dreams and the requirements of its generation.

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