Fiber and ADSL: elected best operator in 2021, free dethroned orange

Network coverage is an essential element to consider when purchasing a mobile package. If all operators guarantee coverage of more than 99% of the population, the percentage at the level of French territory is very diverse. Indeed, SFR is in first position with 95%coverage, followed closely by Orange and Bouygues with a 93%rate. Free, meanwhile, is around 91%.

Best Internet operators: Ranking and comparison September 2023

Internet has become a must for individuals as well as for small and large companies. Currently, everything is around social networks, online stores and websites. Since the arrival of this technology, many Internet service providers have expanded their mobile and fixed telephony offers with Internet packages. Given their multiplicity, it is sometimes difficult to find the Best Internet operator. Precisely, this guide will enlighten you during your choice.

• Who is the best internet operator ?
• Who is the best internet operator for a cheap box ?
• Internet box without obligation: what is the best internet supplier ?
• What is the best value for money for each operator ?
• What are the criteria to take into account for his choice ?
• What about the choice of an internet operator for a mobile offer ?

Who is the best internet operator ?

The subscription to an internet box requires mature reflection. It is, in fact, no need to make a choice in a hurry at the risk of regretting your decision. In view of the many offers that are currently swarming on the market, it is complicated to define the best internet operator. To position yourself properly, it is better to push your research according to your own criteria. To simplify the comparison of the offers of the moment, use our comparator offers internet boxes or call on one of our advisers on 09 72 15 00 50 (price of a local call).

Concretely, the price of operators’ internet packages vary between € 16 and € 60 per month. Note that each operator generally offers A reduction in the first 12 months of your subscription.

Who is the best internet operator for a cheap box ?

It is quite possible to buy a cheap internet box and take advantage of a quality internet connection without breaking the bank. Wishing to improve your comfort of use and allow you to save, some Internet operators offer you mini prices offers.

Operators	Free	Bouygues Telecom	Sosh	Red by SFR
Offers	Freebox Fiber Revolution	Bbox Fit	The Sosh Internet box	Red Box THD
Features	Debt Amount 600 Mb/s – Descending flow 1 Gb/s

Freebox TV up to 230 channels

Unlimited calls to fixed to 110 destinations including France

Unlimited calls to fixes in France and in 110 additional destinations

Unlimited calls to fixed

DOM, Metropolitan France, and more than 100 international destinations.

35 TV channels accessible from the Red TV application

Unlimited calls to fixed

As you can see, Bouygues Telecom offers an interesting promotional rate during the first year of subscription. If you are looking for better speed and correct connection speed, you can turn to Red by SFR.

Good to know :

It is essential to carry out an eligibility test for each offer indicated in the table. This will allow you to determine whether your accommodation is covered or not by the operator. To do this, do not hesitate to go to the Affinicia comparison or to contact one of our advisers on 09 72 15 00 50, Monday to Friday from 9 a.m. to 8 p.m.

Discover the fiber and ADSL subscriptions with your advisor

Free service and call from Monday to Friday from 9 a.m. to 8 p.m

Free service and call from Monday to Friday from 9 a.m. to 8 p.m

Internet box without obligation: what is the best internet supplier ?

An internet box offer without obligation ends all constraints. It allows you to deactivate your line at any time, almost Without termination fees.

Freebox Pop is among the most popular with users. In terms of debit, it displays up to 5 Gb/s for download and 700 Mb/s in sending. In addition to unlimited calls to fixed to 110 destinations, you benefit from 280 TV channels via the OQEE application.

If you want to save, you have the possibility of focusing more to SOSH which, as a reminder, uses the operator’s internet Orange network. Although the proposed flow is around 300 Mb/s, it gives you access to 72 TV channels from your Orange Orange application. Red, which is a brand of SFR, displays a downward flow of 1 GB/s and up to 100 GB of cloud storage.

What is the best value for money for each operator ?

Looking for Best Internet supplier with an offer with excellent value for money ? You are looking for a full range including good flow, unlimited calls and TV bouquets ? Discover a comparison of the packages of each Internet access provider (ISP) in the table below:

Unlimited fixed calls in France to fixed and mobiles,

Going up to 180 TV channels

ADSL or VDSL or fiber

Discover Internet box offers
cheapest

Free service and call from Monday to Friday from 9 a.m. to 8 p.m

Free service and call from Monday to Friday from 9 a.m. to 8 p.m

What are the criteria to take into account for his choice ?

The diversity of internet operators makes the choice of users even more laborious. While some are preference to flow, others are more oriented towards complete offers with TV channels included. Apart from these criteria, you must also take into account the following selection settings before launching your purchase process.

Internet

To take advantage of a quick connection, it is important to determine the adsl and fiber flow of operators.

Fiber		ADSL
Operators	Downspout	Downspout	Upright
Free	531.00 Mb/s	23 Mb/s	10.90 Mb/s
SFR	447.00 Mb/s	20 Mb/s	10.57 Mb/s
Orange	456.00 Mb/s	20 Mb/s	8.48 Mb/s
Bouygues Telecom	466.00 Mb/s	19 Mb/s	9.64 Mb/s

Data from Degrouptest in July 2023

According to the clues in this table, Free has the best position in terms of Internet flow Whether with optical fiber or ADSL. SFR exceeds orange of little.

Internet accessing deadlines

Before your subscription to a specific offer, be sure to find out about the activation time for the Internet line, because they vary from one ISP to another and according to your type of line. Although most operators do not yet have FTTLA fiber packages, they were able to communicate the details for the SDL.

• At SFR, the ADSL or VDSL commissioning period oscillates between 2 to 3 weeks from the subscription date, against 1 to 3 weeks for fiber And 8 days for very high speed internet or THD.
• Since the installation of an optical fiber requires the intervention of a technician, Orange offers you a 15 -day commissioning period at least. Concerning Access to the’ADSL, its activation can go around 15 days.
• For Bouygues Telecom, the Maximum time for access to ADSL/VDSL is 13 days and 14 days for fiber.
• You have to wait near 20 days to access optical fiber at Free. In the event of subscription to an offer ADSL, The minimum time is 14 days.

If Orange, Bouygues and Free offer almost the same internet line activation deadlines, SFR has nothing to envy them, in particular for the commissioning of fiber and THD.

Customer service quality

No one is immune to connection or technical failure problems despite the promises of Internet suppliers. This is why we must ensure security and especially the reliability of the services offered. In the event of a technical concern, there is nothing better than immediately contacting the operator’s customer service. The latter must therefore be available at any time and responsive to overcome your problems.

In order to determine the quality of customer service, do not hesitate to trust customer reviews on the Internet. Free and Orange are among the most satisfactory. The first has an overall note of 6.6 out of 10 on the Arcep and Orange site of 6.5. Bouygues Telecom followed them in place with its 6.2. Finally, SFR obtains SFR customer reviews with a note just above average, around 5.8/10.

Number of breakdowns and termination deadlines

Everyone wants to benefit from a fluid connection without slowdown. Unfortunately, breakdowns can occur at times in most operators, but at different frequencies. We have summarized all the details in the table below.

Rate rate with ADSL/VDSL
Operators	Orange	Bouygues	SFR	Free
Percentage during the first month	16.90%	18.20%	10.40%	14%
Breakdow rate during the second month	1.40%	1.50%	0.70%	1.30%

Fiber breakdowns
Operators	Orange	Bouygues	SFR	Free
Percentage during the first month	16.90%	7.50%	3.10%	7.60%
Breakdow rate during the second month	1.40%	2.60%	1.20%	2.30%

Bouygues Telecom displays a fairly high percentage of breakdowns while the red square is unscathed with its very low rate. Unlike real user expectations, SFR takes more time to repair technical problems with a period of 10 days. The rest is at the same level by offering an intervention period of 2 to 3 days.

In the event of dissatisfaction or change of operator, you can terminate your contract. The termination period with all Internet service providers is 10 days.

Discover the fiber and ADSL subscriptions with your advisor

Free service and call from Monday to Friday from 9 a.m. to 8 p.m

Free service and call from Monday to Friday from 9 a.m. to 8 p.m

What about the choice of an internet operator for a mobile offer ?

You ask yourself who is the best internet operator For a mobile offer ? It all depends on your real expectations and the services you are looking for. Generally, prices vary from 10 to 100 € per month depending on the supplier. If you want to find the one that emerges from the lot, do not hesitate to stick to the following selection criteria.

Comparison of offers

Operators provide you with a variety of mobile offers including internet packages and/or unlimited calls. Below is a detailed comparison of operators’ basic offers. Do not hesitate to compare the offers of the moment on our affinicia comparator. Operators regularly launch special series not presented here. To be sure you have the best offer of the moment, contact us by phone [Tel]

Contact us to know the offers of the moment

Free service and call from Monday to Friday from 9 a.m. to 8 p.m

Free service and call from Monday to Friday from 9 a.m. to 8 p.m

Intermediate offer: 100 GB of internet + unlimited calls

Intermediate offer: Unlimited calls + 80 GB of Internet

Prices in force in April 202 ″

Know network coverage at home

Network coverage is an essential element to consider when purchasing a mobile package. If all operators guarantee coverage of more than 99% of the population, the percentage at the level of French territory is very diverse. Indeed, SFR is in first position with 95%coverage, followed closely by Orange and Bouygues with a 93%rate. Free, meanwhile, is around 91%.

Despite the fact that the deployment of 5G is still in progress in France, SFR is the first to offer an optimal experience in 3,500 MHz to its users.

Discover Internet box offers
cheapest

Free service and call from Monday to Friday from 9 a.m. to 8 p.m

Free service and call from Monday to Friday from 9 a.m. to 8 p.m

The FAQ of the best Internet operators

What is the best internet supplier currently ?

Determine the best internet supplier of the moment promises to be complicated. If SFR stands out for its speed of commissioning, it is preceded by Orange and Bouygues in terms of quality of customer service. Free takes the lead in the ranking with regard to the best internet speed.

Who is the operator with the least breakdowns ?

According to ARCEP, the SFR operator has the least breakdowns on its networks. The rate of failures signalized during the first month of subscription is around 3.1%, against 1.2% from the second month.

Which operator has the best internet speed ?

Free offers the best internet speed with nearly 347.9 Mb/s. SFR is behind him nearly 342.94 Mb/s.

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Fiber and ADSL: elected best operator in 2021, free dethroned orange

NPERF has today published its barometer of fixed internet connections in mainland France for The year 2021. After sharing first place in the podium with Orange in the middle of the year, Free is the operator who offered the best performance of the fixed internet, all technologies combined.

NPERF publishes its annual barometer of fixed connections in mainland France. This study is based on all tests carried out during the period from January 1, 2021 to December 31, 2021. In total and after filtering, 6,768,875 flow tests were carried out including 2,309,326 fiber optics tests.

First overall indicator of fixed networks performance: the French have surfed this year with an average drop -down flow of 191 Mb/s against 133 Mb/s in 2020, an increase of 44% in one year and 94% in the last two years. The downhill flow also recorded a very significant increase of 50% compared to last year and 120% compared to 2019. NPERF explains that this increase is notably due to the more and more important tilting on fiber optic offers but also to the lines in 10 GB/S. Free also recalls being “in particular the only operator to have a network Integrating 10G Epon technology , the fastest in the world.“” “

Free surpasses orange all technologies combined

Xavier Niel’s operator is indeed sacred solo winner of the NPERF study, “thanks in particular to formidable improvements on flows ”. Free turns out to be the operator offering the best descending speed, both fiber and ADSL with an overall average flow of 225 Mb/s, a gain of 83 Mb/s between 2020 and 2021. However, the competition does not give up on this indicator, Orange is placed second with a flow of 179.32 Mb/s (+44 Mb/s in one year), very closely close by Bouygues Telecom with 178.84 Mb /s (+60 Mb/s in one year). The last one, however, sfr, with an average flow of 162.57 Mb/s.

The operator even pays the luxury of being second in latency, very close to Orange, with a response time of 22.44 ms against 21.76 ms in the historic operator.

Note that on broadband, Free comes out only victorious on all indicators, except on latency, where he accompanies the winner of recent years, Bouygues Telecom, on first place. “” ” We also notice that Free is the second operator most represented behind Orange, but seems to yield a few points this year, still thanks to Orange”Details nperf.

In “fiber only”, free is far ahead

Xavier Niel operator’s flowers have always won him a place of choice with regard to the performance of his fiber network. Free records an advance of 116 Mb/s on the second in the Bouygues Telecom ranking (440.09 Mb/s), with an average flow of 556.76 Mb/s and an increase of 72 Mb/s in speed down the year. Bouygues Telecom recorded a very solid progression on this indicator, going from last in 2020 to second this year, and even exceeds far enough orange, which for its part leaves the podium with an average fiber flow of 418.07 MB/S. SFR for its part is in third place, with 437.16 Mb/s.

NPERF also recalls that “Free proposed a minimum speed of 1 GB/s to all of its FTTH customers while Orange, Bouygues Telecom and SFR have chosen to segment their offers, all customers do not benefit from the maximum speed.“The subscribers of Xavier Niel’s operator were also able to benefit from the highest upright rate in FTTH, with an increase three times higher than that of Orange to reach 378.59 Mb/s, against 346.91 Mb/s at Orange.

Finally, there remains a catch for the operator of Xavier Niel where he finds himself exceeded by Orange, but also by Bouygues Telecom: latency on his fiber network. Indeed, Free is only third but has missed part of its delay, even exceeding SFR (13.49 ms) and follower Bouygues Telecom (12.37 ms), to reach an average response time of 12.55 ms. Orange remains first on this indicator, with a latency of 10.34 ms despite a degradation of its results.

If all smiles at Free on the fiber, NPERF recalls, however, that in the “very high speed” category, also by also encompassing VDSL2 and FTTB technologies, Orange has managed to keep its leading position, even if Free joins him at the top of ranking.

After many years in first place, especially in 2019 and 2020 with free in ambush, Orange therefore ended up being outraged “After a year 2021 less brilliant“” “. SFR, however, has been in the ranking for two years, while Bouygues is still on the third step of the podium, with improvements welcomed by NPERF. In its barometer, the speedtest service recalls that Free must still continue to monitor its rear view mirror, but “Clearly assumes his bet on very high speed, and in particular fiber, obviously winning“” “.

Free praised the result of the study by indicating that the performance recorded by NPERF “are the fruit of an ambitious investment policy of Free Da ns his networks, but also the quality of its commercial offers and freeboxes. These results also validate Free’s strategic choices in terms of very high speed deployment which allow more than 24 million eligible households to benefit from the quality of these fiber flows today.“” “