Orange termination: how to terminate your box at Orange, and what are the costs

Registered termination letter with acknowledgment of receipt
Purpose: Orange fixed line termination (France Telecom)

What letter to terminate a fixed orange line, ex France Telecom ?

You have a fixed phone contract without the Internet subscribed to France Telecom or more recently at Orange ? Whether following the death of the holder of the fixed line, the sale of a secondary or main residence or to go to an ADSL or fiber box, you can terminate the contract at any time. Find out the procedures to be expected for the termination of your Orange fixed line: change of subscription, termination via customer area, unsubscribe time, Orange termination letter model.

1. What becomes of Orange contracts, ex France Telecom ?

Orange, ex France Telecom, stopped the marketing of the old fixed lines at the end of 2018. The operator now offers several offers to people who want a simple telephone line, without internet. Subscribers on the fixed phone of the time of France Telecom can keep their old system for a few more years.

Orange/France Telecom customers can continue to choose from several fixed line subscriptions, with or without communications included according to their needs.

2. New Fixed Orange line contracts

What are the new orange fixed line offers ?

Orange now offers customers who only want a fixed telephone line a box connected to the Internet. The subscriber does not have access to the Internet and WiFi, and his box only allows him to make phone calls from a landline phone. In addition to a basic offer without communication package, Orange offers formulas with calls, or for secondary residence. All fixed telephony offers are without obligation of duration. Some are reserved for subscribers that change their offer on an already existing fixed line.

When can you stop a fixed orange line subscription ?

Note that The fixed telephony subscriptions, formerly France Telecom are also without commitment. So you can terminate them at any time. However, this termination is subject to the payment of all the sums due to the fixed line, and to the restitution of the equipment if you have a livebox or a fixed rental position.

3. How to terminate a fixed orange line, ex France Telecom ?

What is the termination procedure for an orange fixed line ?

Orange indicates that The termination of a fixed line alone, formerly France Telecom, is possible by phone at 3900. But the procedure is random if we believe consumer forums.

You can also Request the termination of the Orange/France Telecom fixed line in your customer area. But to access a customer area, you need an internet connection, and many subscribers do not have boxes or internet access.

If you want to terminate your fixed orange line in store, you have to know which shop to go. Indeed, only stores belonging to Orange can terminate your landline line. General telephone franchisees are not equipped with the software to terminate a fixed line.

What is the termination of an orange fixed line ?

THE Termination period of your fixed line by Orange is 7 days from the request. Note that from this one, all of the services related to the fixed line will be stopped, including vocal messaging 3103. It is therefore more prudent, if you have the possibility, to make a backup.

How is the return of equipment to Orange ?

At the end of the termination of the Orange contract and your fixed line, you must return your equipment, if it is for rent. This is done in an Orange store, within 30 days of stopping service. In the absence of restitution, or if the equipment is incomplete or damaged, Orange may charge fees or make a deduction on the deposit of possible warranty.

4. Write a Fixed Orange line termination letter

How to send your termination request to Orange ?

If the registered letter is not compulsory, this is certainly the safest way to terminate a fixed line orange/ France Telecom. The termination letter model corresponds to the request for a judgment of former France Telecom contracts as well as to new orange contracts.

The type of termination of an orange fixed line

Here is an example of a termination letter of an orange fixed line:

Fixed Orange line of line

Registered termination letter with acknowledgment of receipt
Purpose: Orange fixed line termination (France Telecom)

By this termination letter sent by registered mail with acknowledgment of receipt, I would like to end my Orange Internet subscription, for the telephone line, the number of which is (indicate the number of the subscriber line), due to moving.

My termination request must be taken into account by you, either within 10 days of receipt of this letter, in accordance with article L121-84-2 of the Consumer Code, or at the end of the month in progress.

You can find attached proof of address. Please send me a confirmation letter the term of my contract.

Pending your return, receive, madam, sir, the expression of my most sincere feelings.

Send your termination letter by registered mail, without getting around

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Orange termination: how to terminate your box at Orange, and what are the costs ?

You want to take out an internet or mobile offer at Orange ?

Save money by subscribing to an orange offer with our Selectra advisers:

You wish to terminate your contract at Orange ? Know that as a function of the subscription subscribed and contractual methods, the termination process varies from one offer to another. Discover in this article, all the termination procedures at Orange according to the offer you have subscribed.

You wish to take out a package with another operator ?

Contact Selectra so that an advisor will direct you among the most competitive partner offers, depending on your eligibility

I want to terminate my Orange subscription: Should I send a registered letter ?

The sending of a registered letter is strongly advised In the event of termination, in the event that you do not wish to subscribe to another operator, nor keep your phone number with a new operator. If you Change operator By keeping your orange number, no registered letter is to be expected. The terms of termination procedures, for each situation, are detailed below.

You change operator while keeping your orange number

If you want Change operator while keeping your number Orange, you don’t need to terminate. Indeed, after having recovered your Rio code by calling the 3179 And having transmitted it to your new operator, the latter is responsible for terminating your Orange subscription. At the same time, your new operator sets up the portability of your number phone. Your procedures are therefore reduced to a minimum.

Keep your fixed or mobile phone number with portability and Rio code

There portability consists in keeping its fixed or mobile telephone line after a change of operator. It allows customers to continue to benefit from their phone number.

For Keep your fixed or mobile number, compose the 3179 From the line concerned. A Rio code You are communicated by voice box (and by SMS in the case of a mobile offer). This done, contact your new operator to subscribe to your new offer, then communicate the Rio code previously recovered. Your new operator can now set up the portability of your phone number.

Your new operator will take care of terminating your subscription

It is not No need to send a termination letter In Orange if you want to change operator by keeping your fixed/mobile phone number. Indeed, in parallel with the implementation of the portability of your number (thanks to the RIO code), your new operator undertakes to terminate your orange package for you.

Change operator easily with selectra

To change operator without difficulty and put an end to your Orange contract, Contact Selectra At 09 71 07 88 23. We offer you :

• If you have already chosen your new operator, to immediately subscribe to your new offer by phone. The new operator then takes care of terminating your subscription to Orange as soon as possible.
• If you do not know which package to choose, to discover the promotional offers of our partners. Our team, Specialist in mobile and Internet offers comparison, presents packages in line with your budget and expectations.

You resilled without changing your operator, or you don’t want to keep your number

Without storage of your number (fixed or mobile) or without desire to re -engage yourself with a new operator, you must send a registered letter to Orange to terminate. This letter must contain the main information relating to your contract, your subscriber number, the date on which you wish to terminate if it exceeds 10 days, etc.

Orange termination by registered letter

If you wish Refit your Orange subscription Without subscribing to a new operator or without keeping your mobile or fixed phone number, you must send a Registered letter to Orange.

If you hold a Orange mobile package Or Internet, Your termination letter must be sent by registered mail to the address:

Orange, mobile customer service, termination service, 33734 Bordeaux Cedex 9

To write a letter of termination:

1. Go to the Selectra page dedicated to termination procedures
2. Consult the termination letter model in the part “Subscription termination letter model”
3. Indicate in “the object” if you want to terminate an internet or mobile subscription
4. Complete your letter with the reference number of your contract and other necessary information
5. Print your letter
6. Send it by a registered letter with acknowledgment of receipt to the following address: Orange, mobile customer service, termination service, 33734 Bordeaux Cedex 9

After receiving your mail, Orange will give you a final account closing invoice as well as a termination confirmation.

After termination of an internet or open offer, a letter specifying the methods of Return of equipment You are sent to you with a return voucher or e-chronopass voucher. You must return all of your equipment within 30 days. Penalties in the event of non -return of the equipment are € 300 for the optical fiber housing, € 100 for the Livebox, € 60 for the recorder and € 49 for the decoder (or storage of your security deposit).

Termination deadlines with Orange

Whether you hold an orange mobile plan or a livebox offer, the termination cannot be instantaneous: indeed, A “standard” delay of 10 days is to be expected from the Taking into account your termination request by orange before it takes effect. On the other hand, if it is Unable to shorten This period of 10 days, it is possible to extend it by specifying a subsequent termination date in your termination letter. Your termination will thus take effect on the indicated date.

The amount of termination fees with Orange

The amount of termination fees with Orange varies depending on the offer subscribed. There are 2 types of costs:

• THE Termination fixed costs, which correspond to the closure of an internet line
• THE possible costs in the event of commitment, When termination takes place before the end of the commitment period.

Below we explain how Calculate your termination fees Depending on your Orange subscription.

The termination costs of an Orange mobile plan

Orange mobile packages include a period of commitment to 12 months or 24 months.

• If your engagement period was coming to an end, you can exilled at no cost, And at any time, your subscription.
• If your commitment period is not over, The calculation of your termination costs is defined by the Châtel law, established in 2008, which applies to the entire telecommunications sector. The Châtel law provides for this:

1. If your package includes a 12 -month commitment : you must pay all the monthly payments due to the end of your commitment.
   Example: Please 3 months of contract at the time of your termination, you must pay an amount equivalent to 3 months of subscription to terminate.
2. If your package includes a 24 -month commitment : You must pay all the remaining monthly payments until the end of the 12th month included (if you resound during your 1st year of engagement) + 25% of the monthly payments due to the 13th month included in the 24th month.
   Example 1: You resilled after 8 months: you must pay the full 4 months subscription (12-8) + 25% of the 12 months of subscription remaining (3 months), totaling 7 months.
   Example 2: You resilled after 16 months: you must pay 25% of the 8 months of remaining engagement, that is to say 2 months.

The termination costs of an Orange Internet package

The termination costs of a Orange Internet Package depend on the type of offer (livebox or discovery) available to you.

If these two offers are offered without obligation, the Livebox offers include fixed termination costs (line closing costs), unlike Discovery offers.

Thus, to terminate your Orange Livebox Internet offer, you must pay Termination fixed costs, to the height of 50 €. On the other hand, if you wish to terminate your Orange discovery subscription, no cost can be claimed: the termination is free.

In both cases, don’t forget to Restore your equipment within 30 days from the effective effect of your termination. If this is not the case, Orange reserves the right to charge you penalties for unrestricted equipment.

The termination costs of an Orange Open Package (Internet + Mobile)

THE Orange open packages include a commitment of 12 months or 24 months, According to the offer subscribed. To find out how much the amount of your termination costs is, you must refer to the conditions set out by the Châtel law ::

1. for a commitment of 12 months : the Customer must pay an amount equivalent to all of the remaining monthly payments until the end of the commitment.
   Example: if you are 7 months of the term of your commitment, you must pay the equivalent of 7 months of package To terminate your subscription.
2. for a commitment of 24 months : The Customer must pay all the remaining monthly payments until the 12th month of engagement included (if he terminates during the 1st year of engagement) + 25% of the remaining monthly payments of his 2nd year of engagement (of the 13th month in the 24th month included).
   Example, if you resilled after 20 months of engagement, either 4 months before your end of engagement, you must pay the sum equivalent to 25% of 4 months of subscription, or 1 month subscription.

No fixed termination fees is requested to terminate a Orange open offer.

If you resilled when your commitment period is completed, The termination is entirely free.

Please note, remember to return your Internet equipment to Orange within 30 days of effective your termination, otherwise you will be liable for penalties.

How to terminate my Orange subscription at no cost ?

If you have subscribed to a Discovery Internet offer or that the commitment period of your mobile offer has come to an end, you can terminate your subscription at nochy. In any other situation, termination will necessarily result in costs (fixed costs and/or monthly payments). However, there are exceptional cases that allow you to terminate a free subscription. These situations are considered to be “legitimate results of termination“And concern:

• A move outside the orange or abroad coverage area.
• A handicap or illness making it impossible to use the services offered by Orange.
• A sentence to a sentence of at least 3 months in penitentiary establishment.
• The failure of the portability procedure.
• The dismissal of CDI while the customer is always engaged.
• Over -indebtedness, if the file has been validated by the individuals’ over -indebtedness committee.
• A contractual modification on the initiative of Orange and with disadvantage of the customer: the latter has 4 months to terminate.

This list is not exhaustive. In any case, you need Validate your request for exemption from costs by Orange Customer Service and provide adequate supporting documents.

If your request is accepted, you must then send a termination mail By registeredment at the Orange termination service. It is impossible to use our online tool to carry out these procedures, the latter not allowing the sending of documents or the precision of the “legitimate reason” of termination.

What happens after sending my letter of termination to Orange ?

Once your termination letter has been sent to Orange, the operator returns you a termination confirmation as well as a last account closing invoice.

• In the case of an internet access offer, you must Restore your equipment in a delay of 30 days Depending on the effect of your termination.
• If during your subscription you have provided a warranty In Orange, this one returned to you.
• If you Change operator, Remember to convey them Parts justifying your termination near Orange. This approach will undoubtedly allow you to be reimbursed for part of your termination fees. Sometimes this refund can go up to 100 €.

Summary of Orange termination as a case

Each situation corresponds to a precise termination approach. Find all the cases you may face in the summary below.

You change operator, but you have not yet taken out a new offer

If you change operator but you do not yet know which new offer to subscribe, do not hesitate to Contact our Selectra advisers on 09 71 07 88 23 or request a free call. Our teams present the most interesting mobile and internet offers on the market, as well as Current promotions with our partner operators. Depending on your needs, we offer the offer most suited to your case.

Good news: by subscribing to your new offer by phone, your new operator takes care of terminating your subscription for you.

You change operator and have already taken out a new offer

If you do not wish to ask for a portability of your number And that you have already taken out a new offer, you must write a letter of termination and send it to Orange by registered mail. Write a termination letter including information relating to your contract (subscriber number, subscription date. ) and transmit it by registered mail to the following address: Orange, mobile customer service, termination service, 33734 Bordeaux Cedex 9

You move

If you move and want to continue to enjoy your Orange Internet subscription once in your new home, you just have to ask Orange a line transfer. For this you can directly make your request in an Orange store, by phone by contacting customer service, or on the Orange website in your Customer Area. Once your request is taken into account, Orange transfer your line to a delay of approximately 15 days. In fact, remember to anticipate your transfer request well upstream of your move to be sure to benefit from Orange Internet services as soon as you move.

Holder of a Orange mobile offer ? Your move has no impact: you continue to benefit normally from your Orange mobile services.

If you want to take advantage of your move to change operator, call Selectra At 09 71 07 88 23 Or ask for free recalling. Our teams will perform a Eligibility test for your new accommodation and will recommend the offers best suited to your needs. They will then suggest that you subscribe to your new offer by phone. In case of subscription on your part, your new operator will be responsible for terminating your Orange subscription.

You want to terminate your Orange mobile package

Your mobile plan, Origami Or Open Multiligne, includes a commitment of 12 or 24 months. If you resound before the end of your commitment, you need, in accordance with the Châtel law:

• with a 12 -month commitment, Pay all of the remaining monthly payments to the end of your commitment.
• with a 24 -month commitment, Pay all the monthly payments remaining until the end of the 12th month (if you resound during the 1st year) + 1/4 of the remaining monthly payments between the 13th and the 24th month.
  Example: if you resilled after 16 months, you have 8 months of engagement which means that the amount of your termination will be equivalent to 1/4 of 8 months of package, or 2 months.

If you change operator, you don’t need to terminate. Simply communicate your Rio code (to be recovered at 3179) to your new operator so that it can set up a portability of your number And Refit your Orange subscription.

On the other hand, Remember to unlock your mobile Before terminating: if that is not the case, your mobile will be unusable with your new operator.

If you do not want to keep your phone number or get started with a competitor operator, you must transmit a letter of termination, By registered mail, Orange mobile customer service:

Orange, mobile customer service, termination service, 33734 Bordeaux Cedex 9.

You want to terminate your Livebox Internet subscription

If you want to terminate your livebox internet subscription while changing operator and keeping your landline number, no need to terminate ! Get your Rio code At 3179 And send it to your new operator when subscribing to your new offer. This one then takes care of terminating your orange package while setting up the portability of your number.

If however you do not want to keep your fixed phone number, or that you do not want to change operator, send a termination letter in Orange.

You want to terminate your open offer

You have decided to terminate your open offer ? If you want to change operator by keeping your numbers, it’s very simple: make up the 3179 in order to Recover your Rio Mobile and Internet codes (you will have to call once from your mobile, once from your fixed line) and send them to your new operator when subscribing to your new offer. The latter then takes care of setting up the portability of your numbers and terminating your Orange Open package.

Without storage of your numbers or without re -engagement to another operator, send a registered letter to Orange, specifying which package you wish to terminate. The shipping address is as follows: Orange, mobile customer service, termination service, 33734 Bordeaux Cedex 9.

If you want terminate only the mobile component of your open offer:

• with an open offer subscribed Since 07/01/2013, Orange automatically rocks you on its Essential Livebox Internet offer. You can change your package to another Orange offer by contacting their services within 20 days.
• with an open offer subscribed Before 07/01/2013, Your open offer is terminated as a whole in a delay of 10 days After having portability with your new operator. During this 10 -day period, Orange invites you to develop your open subscription to one of its Internet offers by contacting their customer service.

If you wish terminate only the internet component of your open offer:

• with an open offer contracted at from 07/06/2012, Orange gives you a Financial delivery on your package, Without other approach on your part, and maintains only the mobile part of your subscription.
• With an open contracted offer Before 07/06/2012, Orange Relieves your Open offer in its entirety within 10 days consecutive to the implementation of the portability of your number.

You want to keep your phone number

Recover your Rio code by composing the 3179 From the line concerned and communicate this code to your new operator at the time of subscription. This will then be responsible for setting up the portability of your number while terminating your Orange subscription. Thus, you can continue to benefit from your phone number with your new operator. Portability works with both fixed and mobile phone numbers.

You wish to terminate after the modification of your contract by Orange

During a Unilateral modification of the contract to the disadvantage of the customer, it is possible to exilled at no cost his subscription. THE Consumer code, article L224-33, then applies. This law authorizes subscribers to put an end to their “penalty” package in the 4 consecutive months to implement new terms of the contract. If this situation concerns you and you do not want to keep your fixed or mobile number, send a letter of termination to Orange by asserting your right to terminate free of charge, taking into account the modification of your contract.

If you want to change operator and keep your fixed or mobile phone number, Contact Selectra on 09 71 07 88 23. Our team presents internet and mobile offers adapted to your needs and supports you in your termination with Orange. Once your new offer has been subscribed, your new operator takes care of the implementation of the portability of your number.

You want to terminate following the end of your commitment

Following the end of your commitment, you can leave Orange for free at any time. However, in the case of a livebox internet offer, you must pay Termination fixed costs, compulsory, of a amount of € 50. These fixed termination costs correspond to the closure of your Internet line and are the only ones that can be claimed.

You want to terminate to find cheaper

You want to benefit from a low price mobile subscription or a Internet offer among the cheapest markets on the market ? There is no reason to terminate with Orange: whatever you have to do is to subscribe to a new offer with a new operator, and it will be responsible for terminating your orange package for you. To find the rare pearl, Call Selectra on 09 71 07 88 23. Our teams, specialists in the comparison of internet and mobile offers, scrutinize the different offers from our partner operators on a daily basis, in order to offer promotions and low prices to customers who contact us.

You want to terminate your Orange Fixed Line Subscription (RTC)

It is not necessary to keep your Orange Fixed Line (RTC) subscription if you go into Total unbundling At a new operator. This takes care of the opening of your new fixed line and the implementation of Internet services.

The Fixed Orange line subscription being without commitment, no termination fees is requested. Termination takes effect within a period of 7 days.