Back Market reimbursement

The case may have slight micro-scratches, invisible at a distance of 20 inch (about the length of an arm) or more. For products with screen, the screen will not present any scratches. Technical state: very good.

Where to find back back back market ?

? Please print the purchase proof or the invoice you will find in your personal back market space, “my orders” section and slip it into the package. If you do not have a printer you can also write the following information on a free sheet to slip into the package: Back Market.

How to send a package to Back Market ?

How to prepare and ship my kit/package ?

1. Pack your product. You asked for a Back Market sending kit. .
2. Print the right colissimo (only if you use your own package) choose one of the 2 options to print and paste the right colissimo: .
3. Ship your product for free.

How to return a product ?

If you want to return a product, you are required to report it to the merchant. Several options are possible: mail, fax, e-mail or call. However, we do not recommend this last solution, since it leaves no written trace.

How to contact Back Market customer service ?

However, in the event of a problem, Back Market remains your main interlocutor. To get in touch with us, connect to your back market account (if you have not already done so) to your back market account (if you are not already) and click on “Get help »Besides the corresponding command.

How to send a phone ?

You can, depending on the case and according to the procedures specific to your operator, detailed in its contractual documentation, return your mobile, either by depositing it in a relay point, or by sending it by the.

What you need to know before buying on backmarket

Found 28 related questions

Is Back Market a reliable site ?

Can we trust Backmarket ? To put it simply, yes ! Backmarket selects its sellers by imposing significant specifications for them and offers high-tech products with quality new at a super attractive price. So you can go there without hesitation.

How to be reimbursed a phone on back market ?

To be reimbursed, you must directly go through the seller who reconditions the product. To do this, you have to go to online after -sales service, connect to your account and go to the “get help” tab. Then click on the command that poses you problem.

How to send a message to Black Market ?

You can send a letter to Back Market, via a letter with acknowledgment of receipt to the following address: 199 rue Championnet, 75018 Paris (France).

How to send an email to Back Market ?

SAV BACK Market by email

The following email address gives you the possibility of submitting all your criticisms and suggestions to Back Market customer service. : [Email Protected]. It is also possible for you to send your request in detailed form via the back market contact form.

Why prices change on Back Market ?

Several merchants sell the same article.

The latter set their own prices for each item, it is therefore possible that different merchants sell the same product at a different price, because they compete continuously to offer you the best prices.

Where to find the return label ?

You download the return label from the sender’s online store and print it at home; Some original sender gives you the possibility of print the return label to the post office or post office where you return your package.

How to have the return label ?

If your package contains a return voucher, follow the indications provided on it. Otherwise, go to the contact form made available to him to request a return label from the partner seller. The return costs are your responsibility, unless otherwise stated with the partner seller.

Return ?

Return ? The delivery slip: this is a document drawn up by the supplier and given to the customer indicating the quantity and nature of the goods received by it. The return voucher: this is a document established by the customer attesting to the return to the supplier of the goods.

How does the Black Market recovery work ?

This last category of merchants brings together all companies that buy products from individuals, test them, repair them and clean them before offering them again for sale, whether virtual or physics.

How to send a package outside the post ?

Send a package without moving

If you want to freed a package without getting around, you can do it with Colissimo online . To use this remote service, start by filling the characteristics of your shipment. Then print the label thus generated and stick it to your package.

Where to place your Colissimo package ?

In a post office or postal point of contact:

If your shipment guaranteed in 48 hours is tabled after the time limit for deposit, the calculation of its transport period will begin the day after the day of the deposit. Our customer officials will give you the proof of filing of your dispatch, mentioning the date of deposit.

How to respond to the reconditioner on Back Market ?

? If he does not answer you after 1 working day, you can restart it by sending him a message again. If the problem persists, you can also contact back market directly via this form or by phone on 01 70 77 24 93 and explain your problem in detail.

How to cancel a purchase on back market ?

Choose your order, click on “get help”, then click “Declare a new problem”, finally, click on “I want to cancel my order”, validate your cancellation request by clicking on the “Confirm the” ‘cancelation”.

How to change the Back Market delivery address ?

Connect to my back market account. Click on the “My Commands” page. Scroll until the order for which you want to contact your reconditioner and click the “Request help” button.

That buys old mobile phones ?

Recycling your phone can go through your resale on the internet. Specialized recovery and buyout sites like www. zack. Eco, www.magicrecycle.Com or Mobilorama.com offer this possibility.

How to recondition your phone ?

Many sites, shops or sometimes your operator often offer a recycling service. With the key a recycled certified mobile label which guarantees quality collection and recycling. They can also sometimes be repaired and rehabilitated to be sold as a reconditioned phone.

What is the best reconditioner of Back Market ?

AlloCCaz is the reference mark of reconditioned mobiles of quality of REMARP Group, pioneer and European leader in the second mobile life. Resume and reconditioning expert, REMARD Group gives mobiles a second life thanks to innovative techniques and technologies.

What is the best condition on Back Market ?

The case may have slight micro-scratches, invisible at a distance of 20 inch (about the length of an arm) or more. For products with screen, the screen will not present any scratches. Technical state: very good.

Back Market reimbursement

You have made a purchase in a store or online and you encounter problems: article never delivered, unreachable after-sales service, damaged goods, counterfeits etc.You can testify to this forum.

48 Message (s) • Page 1 on 5 • 1 , 2, 3, 4, 5

Backmarket seller refuses to reimburse me

by Guest »December 25, 2018, 20:32

I will try to be short but I have a dispute opposing a seller of the Backmarket platform.

I bought a reconditioned phone that I returned after a year (still under warranty). There he sends me after several weeks a new phone which turns out to be defective. I send him back and again not news for several weeks. I directly contact the platform that supports and announces the reimbursement to avoid waiting longer. They ask me to monitor my account and contact them if in a few days nothing appeared on my account. What I do so. It is then that the next day I receive an email from the supplier who tells me that my phone is on the way.
I receive him and again he is defective, I even wonder if they did not send me the same phone.
I return it by asking for the refund, possibility offered on the return voucher.
Once again not news, so I contact the seller who announces the reimbursement and who 2 days after retract and ask me for my address for delivery. (I save you the details also of recipient error. )). I then contact Back Market who tells me that I will be reimbursed and also withdraw by telling me that it is contrary to the SAV regulation.

My question is therefore: are they obliged to reimburse me and how can I force them to do so. It’s been 6 months since I no longer have this phone.

If there is a law I am interested.

Guest

Re: seller Backmarket refuses to reimburse me

by Back Market Support »January 16, 2019, 12:45

We are sorry to read all these unpleasant adventures with your order.

Could you send us an email to the address: [email protected], indicating your order number please ?

We will be able to study your file and provide you with all the help required to pay the problem.

Yours,
Back Market Salome

Back Market Professional Support
Message (s): 297 Registration : October 25, 2018, 10:29

Website

Re: seller Backmarket refuses to reimburse me

by Delatourent »August 28, 2019, 09:36

Hello, I too receive a reconditioned phone S7 Edge that I pyed more than a new phone at Fnac or Darty and in addition this phone that I received yesterday does not work the camera is HS including that of Messenger and Whatsapp . I tried to call Blackmarket no answer, a message tells me that exceptionally today on 08/28/2019 The blackmarket phone will not answer . Before buying they are there but after paying no one anymore . In addition the phone received is a version intended for the English the keyboard begins with Q and not with a . I’m waiting for 24 hours and I lend my legal protection .

Delatourent Message (s): 4 Registration : April 23, 2018, 2:15 pm

Re: seller Backmarket refuses to reimburse me

by Back Market Support »August 28, 2019, 11:36 am

Delatourent wrote: Hello, I also receive a reconditioned phone S7 Edge that I pye more than a new phone at Fnac or Darty and in addition this phone that I received yesterday does not work correctly the camera is hs Including that of Messenger and WhatsApp . I tried to call Blackmarket no answer, a message tells me that exceptionally today on 08/28/2019 The blackmarket phone will not answer . Before buying they are there but after paying no one anymore . In addition the phone received is a version intended for the English the keyboard begins with Q and not with a . I’m waiting for 24 hours and I lend my legal protection .

I am sincerely sorry for the problems you encounter on your order. This does not reflect the quality standard that we try to convey through Back Market. Can you send us your order number or email address in MP so that we can treat your concern as soon as possible ?

Good day to you

James de Back Market

Back Market Professional Support
Message (s): 297 Registration : October 25, 2018, 10:29

Website

Re: seller Backmarket refuses to reimburse me

by Pierre94 »04 January 2020, 3:56 pm

I testify here of a very unfortunate experience with the Backmarket site.

I order a Samsung A5 on October 24, 2019 at 80 euros on this site (which is a very attractive price). But from November I identify a network connection problem between the SIM card and the device (very little network, a single bar and as soon as I move, the conversation is cut). I therefore send them a message explaining the technical problem to them on the device, and that I inserted the SIM card into another phone, and that it worked very well.

During these exchanges by electronic messages (which still lasted 3 weeks. ), I managed to send them a 2 -minute video explaining this technical problem precisely.

So they send me a good Colissimo and a return sheet to be completed by me in order to summarize with detail the elements of the technical problem.

So I send my phone to December 15, 2019, and on the 27th, I send them a message to have news of the repair procedure possibly underway.

What was my surprise when I received the following answer .
“Good morning. Your phone has just returned from the technical service and it has not detected any anomaly on your device.
I therefore invite you to send us a good comeback so that we will pay you your phone..
Yours “.

As if I had that to send them a functional phone. The person who sent me this message clearly laughs at all the efforts I have endured in order to find a solution to this defective phone problem.

I tell you that it won’t stay there. I demand a refund as soon as possible from Back Market, which my interlocutor “pro phone” refuses that “my phone works”.

Otherwise I reserve the right to initiate prosecution to this company.

This site clearly abuses the passivity of their customers. They use the current ecological trend of sustainable development in order to abuse buyers . It is a scandal !

Pierre94 Message (s): 1 Registration : January 04, 2020, 3:28 PM

Re: seller Backmarket refuses to reimburse me

by Amandine77 »07 January 2020, 16:38

I have been in dispute with backmarket for 2 months. I returned my iPhone7 bought 6 months before, still under warranty because the battery had inflated and no longer walked (this confirmed by the diagnosis of Apple). I am told that my phone was opened, damaged and that they received it without battery.
I sent a phone for a simple change of battery and I find myself without anything and without any solution. I am in regular contact with them but they make me go around in circles promising to help me but nothing happens and we always come back to the starting point. I lost 300 € in this story when I thought I could trust this French and well rated society.
They are difficult to reach and make the exchanges last in order to drop I imagine.
I therefore strongly advise against this company which has a beautiful showcase but does not ensure in the event of a problem behind and I will get closer to my legal protection.

Amandine77 Message (s): 1 Registration : January 07, 2020, 16:29

Re: seller Backmarket refuses to reimburse me

by Leila97164 »March 13, 2020, 16:53

I am also in dispute with Back Market who gave me a phone that did not appeal
Except that they do not even want to repair the phone because they believe that the warranty is quaduc.
According to the phone, I would have opened the phone and screws.
How to proceed to reimburse, to whom to turn?

Leila97164 Message (s): 1 Registration : March 13, 2020, 4:46 pm

Re: seller Backmarket refuses to reimburse me

by Yull38 »March 01, 2021, 20:34

Hello, I come to you because we have a problem with an iPhone XR brand bought from Backmarket and still under warranty
This phone suddenly started to heat (surely the battery), which twisted the framework . The frame of the frame broke the back of the phone which is fragile as glass and damaged the screen,
Photos were sent as the seller asked me, the answer was to tell me that, as the rear was broken, it was surely a fall and therefore the warranty did not work, so I am refused the return without further explanation.
We do not take into account the explanations of customers at all, the phone has never fallen, it has always been protected by a Rhinoshield shell deemed unbreakable and I did not have fun to voluntarily twist a phone which gave me to the whole satisfaction and which cost me almost 500 euros . It is not my fault if the components they use to recondition the phones are of poor quality .

It’s a shame. How to correctly assess a device on photos, it’s not serious .I am fully aware that a material or component can be defective but when we claim to be the number 1 of the reconditioning we provide with a real after -sales service and above all we take into account the explanations of the customers and we do not hastily conclude to avoid to reimburse or exchange a phone .
What do we do in this case, from the moment they no longer give any news, what are our possibilities of appeal ?
THANKS.

Yull38 Message (s): 1 Registration : March 01, 2021, 20:29

Re: seller Backmarket refuses to reimburse me

by Back Market Support »March 18, 2021, 17:39

Yull38 wrote: Hello, I come to you because we have a problem with an iPhone XR brand bought from Backmarket and still under warranty
This phone suddenly started to heat (surely the battery), which twisted the framework . The frame of the frame broke the back of the phone which is fragile as glass and damaged the screen,
Photos were sent as the seller asked me, the answer was to tell me that, as the rear was broken, it was surely a fall and therefore the warranty did not work, so I am refused the return without further explanation.
We do not take into account the explanations of customers at all, the phone has never fallen, it has always been protected by a Rhinoshield shell deemed unbreakable and I did not have fun to voluntarily twist a phone which gave me to the whole satisfaction and which cost me almost 500 euros . It is not my fault if the components they use to recondition the phones are of poor quality .

It’s a shame. How to correctly assess a device on photos, it’s not serious .I am fully aware that a material or component can be defective but when we claim to be the number 1 of the reconditioning we provide with a real after -sales service and above all we take into account the explanations of the customers and we do not hastily conclude to avoid to reimburse or exchange a phone .
What do we do in this case, from the moment they no longer give any news, what are our possibilities of appeal ?
THANKS.

I am sincerely sorry for the embarrassment caused and apologized to you on behalf of Back Market.

The reconditioner mentioned exclusion of warranty because your device has been damaged.

Thus, if a dysfunction appeared on your product but it has been broken/oxidized/opened by a third party or has traces of impacts following a fall or shock, the warranty will no longer be applied and the Reconditioner will not be required to take care of your after-sales service request.

I can suggest you diagnose your device by a local repairer in order to know the cause of the screen breakage.
I will need your order number that you can send me by email at Feedbackapp@backmarket address.com .

Good day to you,

James de Back Market

Back Market Professional Support
Message (s): 297 Registration : October 25, 2018, 10:29

Website

Re: seller Backmarket refuses to reimburse me

by Back Market Support »March 18, 2021, 17:41

Marcostone wrote: I had the same problem. It’s really annoying. On the other hand, the reconditioned iPhone that I took on Iphonix was in perfect condition.

Can you tell me more by sending me an email at FeedBackapp@backmarket address.com ?

Good day to you,

James de Back Market

Back Market Professional Support
Message (s): 297 Registration : October 25, 2018, 10:29

Website

Back market: parcel lost during delivery

What if you ordered a product on the back market site and the order was lost during delivery ? Lost or stolen packages, here is how to be read or reimbursed thanks to our delivery dispute resolution procedure.

Article L. 221-15 of the Consumer Code specifies that the seller remains responsible for the good reception of the package by the customer, regardless of that he is responsible for delivery or that he entrusts the execution to a third party provider. So if your order has been lost or stolen during delivery you must turn against Back Market and not against the carrier.

Step 1: Contact Back Market for new delivery

Call

To start, call Back Market customer service on their non -surcharged phone number to open a complaint for lost packages. If all is well, they should offer you a new delivery or refund of your order.

Send a registered letter

If the response of the back market customer service does not satisfy you, send them a registered letter with acknowledgment of receipt to show your determination and to remind them that Back Market is automatically responsible for the proper execution of the order. Send your LRAR to Back Market to 154 boulevard MacDonald, 75019 Paris France

Step 2: Record back market for a refund of your lost package

You can try to recall Back Market customer service to request to be reimbursed and hope to save time like this but only the LRAR has a legal value.

In accordance with article L. 216-2 of the Consumer Code, you have sent Back Market a formal notice, fixing a reasonable additional time to religious your lost package order. Despite this, you have still not been revised. Ask for the cancellation of your order by registered letter with receipt notice (article L. 216-2 of the Consumer Code). The contract will be considered to be resolved upon receipt of this letter by Back Market. Back Market must then reimburse all the sums paid, at the latest within 14 days of the date on which the contract was resolved (article L. 216-3 of the Consumer Code).

Compensation for your lost package

If Back Market does not reimburse you within 14 days of the cancellation of the order, it is exposed to penalties:
– 10 % of the sum to be reimbursed for a delay less than or equal to thirty days;
– 20 % of the sum to be reimbursed for a delay ranging from thirty -one days to sixty days;
– 50 % beyond sixty days late.
Back Market is required to compensate you if this lost parcel dispute or the delivery lack caused you damage. However, unlike the increases provided by law, it is up to you here to prove the nature and the amount of this damage.

Step 3: Contact the mediator: Fevad

Back Market has a fevad mediator, an organization that can offer you a free mediation. The mediator intervenes to find a solution to your lost parcel dispute, and ideally a solution that suits you and Back Market.

Mediation is a voluntary process of amicable disputes of disputes. You are entitled (and back market too) to refuse the mediator’s solution proposal.

You always have the possibility of using other remedies, such as justice. Note that the limitation periods of any legal action are suspended from the referral of the mediator. The processing of the file by the mediator can take 90 days.

Final step: enter justice

First free step: the conciliator, a person with experience in the legal field, who plays the role of mediator. He is a volunteer appointed by the court judge. Find the one near you on conciliators.Fr
In the second you can seize justice for your Lost Package Affiria:

There is a free way to request the intervention of justice, the declaration to the registry used for disputes relating to a determined sum and less than € 4,000. The sum claimed must be fixed precisely.

Here are the steps for the referral to the district court concerning your delivery problem:
– Step 1: Go to the home court at your home by finding its address on justice.gouv.Fr
– Step 2: Send their declaration to the registry with the Cerfa form n ° 11764*08.

You can defend yourself, but know that you can have a lawyer for free with legal aid

Find our general article on dispute resolution after an online purchase

Call free

Find the correspondence between a surcharged number starting with 0899, 0892 .. and its “geocodé” number which begins with 01, 02, 03, 04, 05 or 09 !

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