Contact SFR: address, email and free number – 01 86 65 29 81

You have terminated your SFR offer recently and you wonder if you can still Contact SFR ? Good news: the answer is yes.

SFR number: How to contact SFR by phone ?

You wish to take out a SFR box /mobile offer or call SFR customer service from France or abroad ? To contact SFR by phone, there are many numbers to reach the operator directly. Discover without further delay the SFR phone number which best suits your situation and your needs.

You wish to take out an SFR offer ?

You wish to take out an SFR offer ?

• The essential :
• There is an SFR number for Each mobile user and SFR box.
• That you are an individual or a professional, You can contact SFR by phone with the number corresponding to your profile and to theSubject of your request.
• No need to be in France to contact SFR by phone: Specific SFR numbers exist to call from abroad.

SFR Mobile: 963
SFR Box: 0 805 701 801

This table was updated on February 22, 2022.

SFR Number for individuals: What is the SFR phone number to reach customer service ?

To contact SFR customer services by phone, individuals have many numbers to be composed according to the subscribed offer and the service they wish to reach.

The phone number to take out a new SFR subscription

You wish to subscribe to a SFR Box or SFR Mobile offer ? Good news, you can Have you accompanied by an SFR advisor. To do this, click the button below:

You will be oriented towards themost suitable offer to your needs and guided in the steps to be taken. It is possible to call Monday to Friday from 8 a.m. to 9 p.m., Saturday from 9:30 a.m. to 6.30 p.m. and Sunday from 9 a.m. to 5 p.m.

SFR customer service phone numbers

SFR customer service is available through a single SFR number, the 1023 Monday to Saturday from 8 a.m. to 10 p.m. (price of a local call from a fixed position, price under the conditions of the SFR mobile telephone subscription from a mobile).

SFR also sets up a Automated customer service For mobile and internet offers:

• For mobile offers, automated customer service can be reached at 963 (Free call from a SFR mobile) or on 06 10 00 19 63 (price of a call to an SFR mobile).
• For internet offers, automated customer service can be reached at 0 805 701 801 (green number).

These two voice servers are accessible 24/7.

The SFR phone number of customer service from abroad

You have a problem or a question about your subscription ? You wish Contact SFR customer service by phone, but You are outside French borders ? Take advantage of your vacation quietly, you can reach customer service from abroad to +33 6 10 00 10 23 , Monday to Saturday from 8 a.m. to 8 p.m.

The SFR number of the Commercial Service

Individuals have the possibility of joining the SFR sales department to take out a new offer. To do this, you can call the 1099, Every day from 9 a.m. to 10 p.m., free from a fixed position and at the cost of a normal call in mainland France from your mobile.

SFR Business number: what is SFR customer service number for professionals ?

SFR Pro customers can reach SFR customer service by phone via numbers corresponding to their different needs.

SFR’s telephone number phone number

You want to change operator to subscribe to SFR ? The sales department for professionals is accessible to 1001 Monday to Saturday from 8 a.m. to 9 p.m.:

• Free from your fixed position.
• At the cost of a normal call in mainland France from your mobile (free waiting time from a SFR line).

SFR customer service phone number

A question about your subscription ? A problem with your equipment ? THE SFR phone number For professionals allowing them to contact customer service is the same as that of individuals, the 1023 (rates and identical conditions)

SFR customer service phone number from abroad

As for individuals, professionals being abroad can contact SFR customer service by phone at +33 6 10 00 10 23 (Price of a call to France).

SFR phone numbers for SFR Business subscribers

SFR Business subscribers must call SFR with different numbers from other professionals or individuals.
For the sales department, the number to be composed is the 0 805 770 303 (free call from a fixed).

Customer service can be reached:

• At 907 From an SFR mobile (price under the SFR mobile phone subscription conditions).
• At 0 811 907 907 : 0.€ 05 per call + price of a local call according to the customer fixed and mobile price conditions.
• From abroad to + 33 811 907 907 .

For specific questions on SFR Business mobile lines, users can also reach customer service dedicated to 1024 ::

• Price of a local call from a landline.
• Price under subscription conditions from a SFR mobile. Please note, precede a 0 number if your line is integrated into a private numbering plan (VPN).

What is the SFR number to unlock your phone ?

You have an SFR mobile with an SFR package ? You want to change operator, but your mobile is blocked ? If you have had your SFR mobile for over 6 months, you can ask for the unlocking mobile.

The simlocking corresponds to the blocking of the mobile by the operator so that it operates only on its mobile network. A Simlocked mobile can only work with a Sim SIM card. Indeed, if you insert a SIM card from another operator, your mobile will ask you for a network unlocking code. To be able to use your mobile on the network of another operator, you absolutely need to have unlocked it before.

This approach is carried out online for mobile subscribers from the customer area. In the event of a problem, you can go to one of the SFR stores.

Note that this approach requires the International Mobile Equipment Identity (IMEI) of the mobile. Where to find your iMei ? Dial the *# 06# and your mobile will automatically display the IMEI number. You can also find it under the battery of your mobile or on a label stuck on the packaging box.

Please note, this approach can only be carried out by you if you have a mobile Android, Windows Phone or Blackberry. If you have a iphone, You cannot do this yourself yourself. You must first send a request to SFR via your customer area and Apple will take care of this step.

What is the SFR phone number to help out your box ?

Your box has broken down ? Your TV decoder no longer works and you can’t solve the problem ? To get an answer quickly, the most common solution is to contact the SFR assistance service.

The operator provides two phone numbers:

• THE 963 To be composed from your SFR mobile (free call).
• THE 06 10 00 19 63 From a fixed or mobile of another operator (price of a call to an SFR mobile).

SFR phone number: how to contact SFR head office ?

To contact the SFR headquarters, you must compose the SFR number 01 85 06 00 00 . If you are a journalist, the press contact number is the 01 85 06 05 50 .

Contact SFR: address, email and free number – 01 86 65 29 81

You wish to contact SFR, but don’t know how to do. How to reach SFR by phone for free ? Which free SFR number ? How to contact SFR in writing ? What is the address of the SFR complaint service ? Find all the answers to your questions about SFR contact means in this article.

Talk to an SFR advisor 01 86 65 29 81

You want to speak with an SFR advisor ? Need help ? Do you Recall by an advisor For your requests and procedures. Be recalled

• Contact SFR customer service:
• call him 1023 (free service and number) or 09 70 83 1023 (free service and number) from a fixed or mobile line to contact an SFR advisor. From abroad, make up the 0033 6 10 00 10 23 23 .
• In the event of a problem/persistent breakdown, there is a SFR complaint service To contact by post.
• There is no SFR email. You can send a message to SFR online thanks to the cat or from your customer area.

SFR Contacts: the summary

SFR customer service	1023 Or 09 70 83 1023
SFR customer service abroad	+33 6 10 00 10 23
SFR sales service	1099
SFR Business Customer Service	1024
Information and subscription	01 86 65 29 81
SFR email	Via the SFR customer area or the SFR & me application
SFR postal address	SFR Customer Service – TSA 10101 – 69947 Lyon Cedex 20

Whether you want to take out an SFR offer or contact SFR, several solutions are available. By phone, by email, via a postal or online address. Find a summary of all the SFR contact solutions in the table above, and the details of the steps in the rest of this article.

How to contact SFR by phone ?

From mainland France, there are 2 telephone numbers to contact SFR.

1. The 1023 : This number allows you to contact an SFR customer service advisor from mainland France. This number is open to SFR Box and SFR Mobile customers, as well as to people who are not yet customers. 1023 advisers are trained to answer all your questions and to provide solutions to your technical problems. This SFR contact number is Open Monday to Saturday, 8 a.m. to 10 p.m.
2. The 1099 : by composing 1099, you join the SFR sales department. SFR advisers on the phone are formed to help you take out SFR options and offers, as well as to present the SFR Box and SFR Mobile catalog to you. This number to subscribe to an SFR offer is Open 7 days a week, from 9 a.m. to 10 p.m.

If you want Subscribe an offer at SFR, You can also click on the button below. A Selectra advisor will help you find the offer most suited to your needs and will be able to take out your offer for you.

Contact SFR from abroad you can Contact SFR Out of metropolitan France. Thus, to reach SFR customer service from abroad, make up the +33 6 1000 1023 .

Free SFR number: How to reach SFR by phone for free ?

How much does it cost Contact SFR by phone ? 1023 or 1099 is a Free SFR number ?

1. The 1023 : the SFR customer service number is free From a mobile or SFR SFR line. On the other hand, if you compose this number from another phone, you will be billed the price of a local call (without additional cost).
2. The 1099 : the SFR sales service number is free From the fixed posts. If you call this number from a mobile line, you will be billed the price of a local call (without additional cost).

The question that arises is ultimately: How to call SFR for free ? It is very simple. You just have to benefit from a package that includes unlimited calls. You will be able to call 1023 or 1099 and it will not cost you anything.

What does your solution contact SFR, If invoicing there is, it starts from the moment you are put in touch with an advisor. The waiting time is always free.

Free SFR number abroad abroad, calls to +33 6 1000 1023 are billed at Price of a call to mainland France. From abroad, to call SFR for free, you must therefore have a package that includes unlimited calls to mainland France. If this is not the case, your call will be billed to you according to the prices established by SFR Voyage.

Can we contact SFR when you are no longer a customer ?

You have terminated your SFR offer recently and you wonder if you can still Contact SFR ? Good news: the answer is yes.

You can always Contact SFR by phone via 1023 or 1099 . If you wish to contact the operator for a subscription, we advise you to turn to 1099 (the sales department) or to one of our selectra advisers available on 01 86 65 29 81.

Note also that after having terminated your SFR offer, you keep your access to your SFR customer area for 12 months From the date of confirmation of your termination. For example, you can find all your SFR invoices there.

Exit the SFR chat among all the SFR contact solutions, the only one that is no longer available once you are no longer SFR customer is cat . This is, in fact, only accessible for SFR Box or SFR Mobile customers. To find out more about All SFR contact solutions, See you at the end of this article.

What address to contact the SFR complaint service ?

You have had a problem with your SFR offer and contact with customer service has not been up to your expectations ? You can contact the SFR complaint service . To do this, simply send your complaint by post to the following address:

SFR Consumer appeal service
TSA 20102
69947 Lyon Cedex 20

If your complaint concerns a specific subject, You can send your letter directly to the service concerned at SFR. For your complaint, find theSFR address that you are looking for in the table below.

SFR customer service address: how to contact SFR by post ?

SFR Box and fiber address

SFR Customer Service Box and Fiber TSA 10101 69947 Lyon Cedex 20

SFR Mobile address

SFR subscribers customer service TSA 10101 69947 Lyon Cedex 20

Address SFR La Carte

SFR Customer Service SFR La Carte TSA 10101 69947 Lyon Cedex 20

SFR Tablette & Key Address

SFR Customer Service Tablets & Internet key TSA 10101 69947 Lyon Cedex 20

Before sending your letter to the SFR complaint service, check that you have registered or joined the following elements to help your SFR advisor to understand your situation as well as possible:

• The SFR line number concerned.
• Your SFR contract number.
• The offer impacted by your problem (subject to the letter).
• The date of your latest contact with SFR customer service.
• Your contact information (email address and phone number).
• A copy of all the supporting documents that you will consider necessary.

In the event of a persistent problem with SFR, you can also contact the Electronic communications mediator. This is your last resort after a significant dispute with an operator.

You should only contact the SFR complaint service if you have already contacted SFR customer service. There is no point in starting with the SFR complaint service. He will not be able to help you if you have not already tried to Set your problem directly with SFR customer service reachable at 1023.

How to contact SFR by email ?

There is officially No email address allowing you to contact SFR. The operator, like most of its competitors, considers that an email address dedicated to customers would cause too many management difficulties. SFR with a very large number of customers, if the operator decided to put a dedicated email address online, it would be too quickly saturated.

If you want Contact SFR in writing, However, you can use the Chat SFR . To do this, you have 4 steps to follow.

1. Go to the SFR site.
2. At the bottom of your page, click on the “Contact” tab, then on “Contact Customer Service“”.
3. Select the section that is concerned and connect to your SFR account.
4. Register your question in the dialog window opens on your screen. An advisor will answer you as soon as possible.

SFR offers you 4 Cat types different :

• THE Fixed commercial chat Reserved for SFR Box customers who wish to develop their offer.
• THE Mobile commercial chat Reserved for SFR Mobile customers who wish to develop their offer.
• THE Fixed technical cat Reserved for SFR Box customers for their technical problems and procedures.
• THE Mobile technical cat Reserved for SFR Mobile customers for their technical problems and procedures.

Access conditions The SFR cat is not accessible that for SFR Box and SFR Mobile customers. If you are not SFR customer, you can contact the operator in writing via the social networks Facebook and Twitter (X).

What are the other means of contact SFR ?

There are several other solutions to contact SFR who do not imply the phone. Find them in the list below.

1. Cat : mentioned above
2. Social networks : It is also possible to contact an SFR advisor via Facebook and Twitter social networks (x).
3. SFR stores : You can also go to one of the 800 SFR shops across France.
4. The SFR Forum : In the event of a problem, from the SFR website, you can ask a question on the SFR community forum. The other operator’s customers will be able to help you. It is also a SFR advisor to answer you. In this case, it will be specified on his message.
5. The FAQ SFR : finally, you also have the Fair to the Question Fair (FAQ) SFR. The operator answers it to the most common questions.

Is there an SFR Fiber customer service ?

Whether your question relates to a problem related to your fiber box or the deployment of fiber in your region, SFR offers the same means of contact as for any subject, namely 1023 to obtain information from the SFR fiber customer service, or 1099 if you are interested in a fiber offer.

Contact SFR Reunion Customer Service

Many users outside the metropolis wonder how to contact the SFR Customer Service Reunion. Here’s how you can proceed:

• By email for your mobile ([Email Protected]) or for your box ([Email Protected])
• By phone at 1097
• By mail at SFR Customer Service, 21 rue Pierre Aubert, 97743 ST Denis Cedex 9