Tel NRJ Mobile

For the presentation of the batch to a participant under 18 (eighteen) years, the agreement of his parents or the holders (s) of parental authority, or in the absence of his legal tutors will be necessary. Otherwise, the lot cannot be allocated to it and will remain the property of the organizing company without dispute or possible complaint of any kind whatsoever.

ABOUT

The Surmafature site.FR is the consumer information platform devoted to invoice payment solutions offered mainly by operators¹ Bouygues Télécom, Bouygues Telecom Business – Distribution, Free², Orange and SFR .

Overmafact.Fr allows you to :

• better understand the different payment solutions offered by telecom operators and services that use them,
• Master these solutions and manage calls/purchases/subscriptions to the services on your mobile or fixed invoice,

• Find the contact details of an off-forming service present on your mobile/fixed bill,
• Report a surcharged number or SMS+ off-form,
• learn to protect yourself from SMS and unwanted calls (ex. Commercial canvassing without consent, ping calls or phishing)
• discover with the Surmafacture blog.Fr the different Daily useful or entertaining services , accessible thanks to payment solutions on mobile or fixed invoice.

¹ Experators and associated brands: Bouygues Telecom (B & You), Bouygues Telecom Business – Distribution (Crédit Mutuel Mobile, CIC Mobile, NRJ Mobile, Auchan Telecom, Cdiscount Mobile), Orange (Sosh), SFR (Red by SFR).

² Internet+ Box only.

SURTAX ES numbers

What is an “SVA number” or “special vocal number” ?

Are special vocal numbers or “SVA number”:

• The ten -digit numbers starting with 08,
• Six -digit short numbers starting with 118
• short four -digit numbers starting with 10 or 3.[…]

How to know if a special number is paid before calling it ?

There are 3 pricing categories among the voice numbers (also called “SVA numbers”) […]

How to find my calls to paid special numbers ?

Mobile and fixed operators provide you with an online client space, and sometimes […]

I note calls made from my mobile/fixed line to SVA numbers, how to know which services do they correspond ?

Above all you should know that a call to a special issue cannot […]

Sms+
Special SMS numbers

I see SMS+ purchases on my bill, what is ?

SMS+ is one of the payment solutions on operators invoice offered by Bouygues Telecom, Euro Information Telecom¹, Orange and SFR. It allows to pay content or digital services by SMS (ex. Games, practical information, TV/radio interactivity, chats, etc.).

Pay with SMS+, how it works ?

SMS+ is a micro-payment solution known as “on operator invoice”: the purchase amounts made with this solution are postponed to the operator’s mobile invoice. […]

How to find my purchases made via SMS+ ?

Mobile operators provide you with an online client space, and sometimes an application to allow you to follow your consumption, and especially […]

How to contact the publisher of a service billed via SMS+ ?

The Surmafature Site.fr offers an reverse directory that allows you to find the contact details of a service billed via SMS+ .

This directory is accessible […]

INTERNET+
Online payment solution

I see internet purchases or subscriptions+ on my bill, what is ?

Internet+ is a payment solution on operators invoice offered by Bouygues Telecom, Euro Information Telecom*, Orange and SFR allowing to pay purchase purchases or digital services online by being taken from its mobile or fixed invoice. This solutions does not require the transmission of contact details or bank card.

Pay with internet+, how it works ?

Internet+ is a so -called “operator invoice” payment solution.
The amounts of purchases or subscriptions made with […]

How to find my purchases billed via the Internet+?

Mobile and fixed operators provide you with an online client space, and sometimes an application to allow you to follow your […]

How to contact the publisher of a service billed via the Internet+ ?

The Surmafature Site.fr offers an inverted directory that allows you to find the contact details of a service billed via the Internet+. […]

Tel NRJ Mobile

Help and contact

A question about ?

Subscription Subscribe to a new line

You wish to subscribe to an offer with or without mobile, go to our site, choose the package that suits you, fill out the requested data, the subscription is processed and then validated.

Validation of your order may be subject to the transmission of supporting documents on your part. Order shipping is limited to addresses in mainland France.

Throughout the process, you have access to monitoring your order and then monitoring your delivery.

To discover our packages, click on this link

To discover our packages with mobile, click on this link

If you wish information on the status of your order, please consult the commands section of this FAQ.

Keep your mobile number

To keep your mobile number, we take care of making the portability of your number for you.

By performing your subscription, please enter your phone number starting with 06 or 07 consisting of 10 digits as well as your Rio code that you can get by composing 31 79. The Rio code attests that you are well holding this number.

For more information, go to mobile assistance

You’re not customer yet ? For more information, you can contact our customer service to attend you 09 69 39 03 11 (available Monday to Saturday from 8 a.m. to 8 p.m.).

Confirmation email orders

If you have not received a confirmation email, be sure to consult your spam file well.

To consult the status of your order, go to your order follow-up via this link .

Be sure to connect to the new customer area, your access has been sent to you by email.

Once connected, click on “your command” or on this link .

To find out where your order is, you can consult its status by logging into your order followed by order or by clicking on this link .

Vouchers

• ID
• Signing of the levy mandate
• Iban
• Proof of address of less than 3 months
• …

If you are awaiting validation of your supporting documents to validate your order, you can consult the status of your rooms on your order of order for.

If you are waiting for your SIM card, know that the delivery time takes between 48 and 72 hours (excluding Sundays and holidays).

To follow the status of your delivery, please refer to the communication received by email or sms.

To view your payment summary, you can go to your order tracking space or by clicking on visualizing your purchase bill .

Offers Packages Our packages

You are already a customer and you are looking for a new package ?

Find our different offers on your customer area in the section:

You’re not customer yet ? Find our offers on our shop .

You are already a customer and want to know more about our prices, consult the prices brochure concerning the offer sought on mobile assistance in the section:

Mobile assistance> Prices and General Service Prices and Conditions (CGS)> Mobile NRJ

You’re not customer yet ? Find our offers on our online store .

If you want to develop your package, you can change it to find an offer adapted to your needs. To do this, go to your customer area in the section:

Package and options> Manage your package> Change your package Then select the package that suits you .

If you go abroad, you can adjust your package according to your needs. To do this, go to your customer area in the section:

For more information on international prices, please consult the prices brochure concerning your package.

Mobiles change mobile

You are already a customer and want to change your mobile, go to your customer area in the section:

You find all the conditions before you can make your selection on this link

You’re not customer yet ? Find our offers with mobile on our shop .

If you are having a problem when using your mobile and want to apply for after-sales service, go to your customer area in the section:

If you want to add options (double call, international, visual voicemail, etc.), go to your customer area in the section:

Package and options> Manage your options and services> Manage your options

New customer online customer area

You are a new customer and want to log into your online customer area, please consult the mobile assistance .

• To connect with your mobile line number on the web customer area and on the mobile app: you receive an email containing a provisional confidential code
• To connect with your email address on the web customer area: you will receive another email containing a provisional confidential code. Access to your customer area with your email address allows you to consult all the lines you hold at NRJ Mobile.

You are already a customer and want to connect to your online customer area, please consult the mobile assistance .

You will need to enter your username and password in order to connect.

Invoices Access my invoices

If you wish to consult the details of your monthly invoices, go to your customer area in the section:

Invoices> Monthly invoices> Summary invoice

Understand my bill

If you have difficulty understanding your bills, go to your customer area in the section:

Invoices> monthly invoices> Understand your bill .

Please pass your mouse on the numbers in red to have the details of your invoice.

You can also find help on mobile assistance .

For any information concerning the payment of your monthly invoice, go to mobile assistance in the “Pay your invoice” section.

Consumption Access my consumption follow -up

If you want to know where you are in the use of your package, go to your customer area in the section:

Understand my consumption

If you want to understand your consumption, go to your customer area in the section:

For more information, you can consult the mobile assistance on the Conso monitoring section .

– Level 1 -> Emergency services flight / loss of phone

If you have been robbed of your phone or lost it, go to your customer area in the section:

Unlock my SIM card

If you need to unlock your SIM card, go to your customer area in the section:

Request for a new SIM card

Following the flight or loss of your SIM card, you want to receive a new SIM card, go to your customer area in the section:

Activate my SIM card

If you have received a new SIM card and want to activate it, go to your customer area in the section:

You have a question ?

Find your answer on our mobile assistance by directly asking your question.

Need a personalized response ?

Call an advisor

09 69 36 02 00

From 8 a.m. to 8 p.m. Monday to Saturday, excluding holidays.
Non -surcharged call

Be recalled by an advisor ?

Join the NRJ Mobile community on social networks

Want to know more ?

You have contacted our customer service and the answer does not give you satisfaction ?
You can make a writing in writing, with the NRJ Mobile consumer service:

• Mobile NRJ – Consumer service
• TSA 42002
• 75087 PARIS CEDESX 02

In the event of exhaustion of internal NRJ mobile remedies, irresolus disputes can be brought before the mediator of electronic communications (www.Mediator-Telecom.fr) in accordance with the mediation charter.

Why NRJ Mobile ?

Listen to you from Monday to Saturday from 8 a.m. to 8 p.m

Bouygues Telecom takes care of providing you with a 4G/5G quality network

NRJ Mobile takes care of the transfer of your current number. You have nothing to do !

• Who are we ?
• Our engagements
• Credit payment
• Online
• Refund offer
• Adapted to handicaps
• Customers’ opinion

• Affiliate program
• Recruitment
• legal information
• Manage cookies
• Personal data policy
• Prices brochure | CGS | Cgvad
• Accessibility: partially compliant

• Points of sale
• Contact us
• Customer service for deaf and hard of hearing

• Who are we ?
• Our engagements
• Credit payment
• Online
• Refund offer
• Adapted to handicaps
• Customers’ opinion

• Affiliate program
• Recruitment
• legal information
• Manage cookies
• Personal data policy
• Prices brochure | CGS | Cgvad
• Accessibility: partially compliant

• Points of sale
• Contact us
• Customer service for deaf and hard of hearing

NRJ Mobile, operator service Bouygues Telecom Business – Distribution,
Offers you without commitment and mobiles at low prices

Regulation for games on the NRJ antenna accessible by SMS, by Internet and by call to the Telephonic Standard

NRJ, a simplified joint -stock company with a capital of 10.421.222 euros, registered under number 328 232 731 at the Paris Trade and Companies Register, whose head office is located 22 rue Boileau, 75016 Paris (hereinafter the ” Organizing company ) Organize on its NRJ antenna (hereinafter the ” Radio »), Especially within the respective programs of the Manu and Cauet animators, free games and without obligation to purchase (below individually the” Game “Or collectively” Games »).

Article 2: Conditions of participation

Participation in each game is open for a limited period communicated on the radio antenna and/or on the WWW radio website.nrj.fr (below the ” Site ) To any natural person residing in mainland France, excluding staff members of the organizing company, group companies to which they belong, partner companies, companies having participated directly and/or indirectly in promotion and/ or to the realization of the game or the SCP Stéphane Emery – Thierry Luciani & Associés, bailiffs associated, located 11 rue de Milan, 75009 Paris, as well as to members of their family (spouse, concubin, ascendant, direct descendant, brother, sister, etc.)).

Any minor participating in a game will be deemed to participate under the control and with the consent of his parents, or the holders (s) of parental authority, or failing his legal tutors, whose justification will be requested in the event of winning. The Organizing Company reserves the right to automatically cancel participation in the minor’s game in the absence of justification of this authorization.

Any participant who has won a lot as part of a previous game organized by the Organizing Company or by NRJ Global, E-NRJ, Cherie FM, Laughter and Songs or Nostalgia Companies is refrained from participating in any game organized by the Company Organizer and/or by the aforementioned companies for a period of 6 (six) months from the winning participation, regardless of the lot won (hereinafter the ” Period of abstention »).

Participants are informed that in order to ensure compliance with the abstention period, the organizing company sets up an automated control system for winners.

Any participation carried out during an abstention period will be considered zero and any endowment won will be canceled without dispute or possible complaint on the part of the participant.

Any participant who has defrained or attempted to defraud within the framework of a previous game organized by one of the companies in the NRJ group is refrained to participate in any game organized by the Organizing Company and/or by the aforementioned companies during a period of 2 (two) years from the date of receipt of the written notification addressed by the Organizing Company concerned (hereinafter the “Prohibition period”). Any participation carried out during this prohibition period will be considered void and any endowment won will be canceled without dispute or possible complaint on the part of the participant.

No participation for a third party is possible.

Any attempted fraud on the part of a participant may lead to the nullity of their participation.

Any participation that does not comply with these conditions of participation, including an anomaly (illegible, incomplete, erroneous or falsified contact details), made outside the deadline or based on a false declaration will be considered void and will result in the non -award of the Endowment possibly attached to it, without dispute or possible complaint on the part of the participant.

It is expressly agreed that the data contained in information systems in possession of the organizing company or its technical providers have convincing force regarding the connection elements and the determination of the winners.

Participation in a game carries full acceptance of the terms and conditions of these regulations (hereinafter the “Regulation”).

The conditions of participation for each game may be specified, if necessary, on the radio branch, on the site, or by amendment deposited at the SCP Stéphane Emery – Thierry Luciani & Associés, bailiffs associated, Sis 11 rue de Milan, 75009 Paris.

Article 3: Participation methods

The participant undertakes to respect all the modalities described below to participate in a draw and try to win one of the endowments put into play for a given game session (hereinafter the ” Game session »),

If several methods of participation are planned to participate in the same game and/or the same game session, these modes are not cumulative. The same participant can only participate in a game and/or a game session only by a single mode of participation.

The conditions and methods of participation for each game may be specified, if necessary, on the radio branch, on the site, or by way of amendment deposited at the SCP Stéphane Emery – Thierry Luciani & Associés, bailiffs Associates, located 11 rue de Milan, 75009 Paris.

In addition, only one participation in the game session, the first (the mobile number and/or any other identifier communicated by the participant being proof), will be taken into account.

In any event, two cumulative conditions are required to definitively win an endowment:

• that the participant be drawn by the organizing company,
• and that the participant is available to go to the radio antenna when the latter will remind.

Failing to answer the phone, for any reason whatsoever, the participant will lose the benefit of his endowment without dispute or possible complaint on his part.

The participant is invited to register on the site.

The participant can:

• either identify with your login and password if it is already holder of an account;
• either create an account on the site, supplementing all compulsory fields including an asterisk of the registration form.

The participant must check the box indicating that they have read these regulations and accept the terms.

For this mode of participation, only one registration per participant and by game session is possible and will be taken into account.

The participant is invited to send an SMS to 7 10 12 (0.75 €[*] + SMS prices according to the rates in force of the mobile operator)). The SMS must contain the keyword communicated by the host on the antenna and/or on the site.

For participations via 7 10 12, the participant receives in return an SMS from the organizing company asking him a question related to the game. If he responds correctly (0.€ 75* + SMS prices according to the prices in force of the mobile operator), The participant receives an SMS return from the organizing company asking him to send his complete contact details (civility, name, first name, date of birth, email, mobile phone number and/or fixed, postal address) and to indicate having read and accepted these regulations, in order to validate its participation in the game (0.€ 75* + SMS prices according to the prices in force of the mobile operator)).

Participation is only validated once the information referred to above has been communicated.

1. 1. By telephone call to the radio standard

   The participant is invited to call the radio standard during the game session, to one of the following two numbers, specified on the antenna:

   • either the 39,37 (0.50 € TTC per minute + call price);
   • Or 0800 70 42 48 (free call)).

   The participant must communicate his complete contact details (civility, name, first name, date of birth, email, mobile phone number and/or fixed, postal address) and indicate that he accepts these regulations.

   Participation is only validated once the information referred to above has been communicated.

   The participant is invited to go to the Facebook/Instagram page of the Organizing Company or any other page indicated on the radio branch and/or on the site and to carry out the requested action (post a comment or a publication, Love a publication or a comment, send a private message, etc.)).

   The participant is invited to send an email to the address indicated in the radio branch and/or on the site. He must communicate his complete contact details (civility, name, first name, date of birth, mobile phone number and/or fixed, postal address, email address) and accept these regulations.

   The participant is invited to connect to the chat dedicated to NRJ of the social network Twitch. He will be invited to carry out the action requested by the animators.

   For this mode of participation, only one registration per participant and by game session is possible and will be taken into account.

   Article 4: Warning of games – Designation of winners

   Each participant must respect, depending on the game considered, the different mechanics described below.

   For the games in which participants must intervene on the antenna after being drawn, said participating must be available to go to the radio of the radio when the latter will recall it. Failing to answer the phone, participants will lose the benefit of their participation in the game session without dispute or possible complaint from them.

   For each game, the mechanics and the conditions for selecting the winner (s) may be specified, if necessary, on the branch of the radio, on the site and/or by way of amendment to the SCP Stéphane Emery – Thierry Luciani & Associés, Associés’ bailiffs, located 11 rue de Milan, 75009 Paris.

   For each game and/or gaming session, the participants who won a lot will be informed by any means by the Organizing Company.

   On the other hand, no message will be sent to the losers.

   At the signal given by the animator at the radio branch and/or on the site, listeners are invited to use one of the methods of participation described in article 3 of these regulations.

   The organizing company will proceed:

   • either to a draw -called ” week »Among all the participants of the week (Monday to Friday) and a draw so -called” weekend Among all the participants of the weekend (Saturday and Sunday), and will designate one or more winners, depending on the game session,
   • either to a draw -called ” week »Among all the participants of the week (Monday to Friday) and a draw so -called” daily Among all the participants of the day, and will designate one or more winners, depending on the game session,
   • either to a draw whose conditions will be defined and specified by the radio, the site and/or by amendment.
     1. Game – Winning Instant/Top SMS

   At the signal given by the host at the radio branch and/or on the site, the listeners must send an SMS containing the keyword communicated to the antenna on 7 10 12 ((0.75 €[†] + SMS prices according to the rates in force of the mobile operator).

   For each game session, participants will be selected randomly, depending on a date/hour/minute combination from which the lot will be put into play.

   It is prohibited to use automated participation systems.

   In the absence of a winner, the winning moment can be put into play until a winner is appointed.

   During the period indicated by the animator, listeners are invited to contact the standard of radio. All listeners who will go to the antenna will win the announced endowment.

   Auditors are invited to use one of the methods of participation described in article 3 of these regulations.

   Each quiz is made up of one or more questions (s). For each question asked, several answers are proposed.

   A draw is made among all the participants who answered correctly to all the questions of the quiz asked during a game session.

   The participant drawn will be appointed as a winner of the game session.

   Auditors are invited to use one of the methods of participation described in article 3 of the regulation to answer the question asked by the animator.

   The selection of the winner (s) will be done by drawing lots among all the participants who gave the right answer.

   Once selected, the participant must be available to go to the radio antenna when the latter reminds us. Failing to answer the phone, the participant will lose the benefit of his endowment without dispute or possible complaint from him.

   At the signal given by the host at the radio branch, listeners are invited to use one of the methods of participation described in article 3 of regulation.

   A draw among the registrants will be carried out in order to select the participants in a blind musical test test.

   The participants thus selected will go to the radio branch in order to confront another listener, a radio host or any other person designated by radio as part of a blind test test test.

   Song extracts will have gone to the radio of the radio and the participant must (have) in turn to find the title of the song and/or its interpreter.

   The fastest participant will win the musical blind test and will be designated as the winner of the game session.

   1. 1. GAME – Participation in a challenge, an event or a hoax in the radio antenna

      At the signal given by the host at the radio branch, listeners are invited to use one of the methods of participation described in article 3 of regulation.

      A draw among the registrants will be carried out in order to select the participants in a challenge, an event or a hoax in the radio of the radio.

      The participants thus selected will go to the radio antenna in order to participate in a challenge, a test or a hoax. The participant who will win the event, the challenge or the hoax will be appointed as the winner of the game session.

      The precise methods of the challenge, the test or the hoax will be specified on the radio branch, on the site and/or by way of amendment deposited at the SCP Stéphane Emery – Thierry Luciani & Associés, bailiffs associated , located 11 rue de Milan, 75009 Paris.

      At the signal given by the animator at the radio branch, listeners are invited to call the radio standard of the radio according to the terms described in article 3.3 of the regulation.

      The first auditor to reach the radio standard of the radio will go to the radio branch and will then be appointed as a winner of the game session.

      During the broadcast of Manu’s radio program entitled “Manu in 6/10” on the radio antenna from Monday to Friday from 6 am to 10 am, listeners are invited to register by phone by composing 0870 42 48 (free call).

      A draw designates the participant in the game session among the registrants.

      The participant selected according to the terms described above is called to the radio branch to participate in the game of five words.

      The game of five words takes place as follows:

      • A host of the show is released from the studio;
      • Another animator present in the studio then gives the participant 5 (five) words. For each word, the participant must indicate within the time limit the first word which comes to him in mind. Only the first word given will be taken into account;
      • Once the responses of the participant have been collected, the host released returned to the studio. The same 5 (five) words as those given to the participant are given to him. He must also indicate for each word, the first word that comes to his mind;
      • If the animator and the participant indicated a word in common in reference to one of the 5 (five) words which had been proposed to them, the participant is declared winner of the game session.
        1. The sound at 10.000 €

      For each game session and when the Manu radio broadcast was broadcast entitled “Manu in 6/10” on the radio antenna from Monday to Friday from 6 am to 10 am, listeners are invited to use the one of the methods of participation described in article 3 of the regulation in order to register for a draw.

      A draw will be carried out every day during the issue, during the duration of the game session and among the participants who are regularly registered.

      The participant having been selected by draw will go to the radio antenna in order to participate in the challenge of guess what is the sound released by the host.

      The participant can choose to obtain from the animator one or more index (s). Each index obtained will reduce the amount of its potential endowment. The value of each index will be announced by the host on the radio of the radio.

      The game session stops as soon as a participant recognized the mystery sound.

      The participant having discovered the mystery sound wins the endowment put into play, a sum of up to 10.000 (ten thousand) euros, being recalled that the value of the index (s) referred to above will be deducted from this sum.

      During the broadcast of Manu’s radio program entitled “Manu in 6/10” on the radio antenna from Monday to Friday from 6 am to 10 am, listeners are invited to register by phone by composing 0870 42 48 (free call).

      Each day, a draw will designate 2 (two) participants in the game session.

      Participants selected according to the terms described above are called to the radio branch.

      The game takes place as follows:

      • 1 (one) animator or any other person designated by the radio, is selected to play with the participants;
      • 1 (one) animator or any other person designated by the radio, will ask the 2 (two) participants of the day, in turn, the same question;
      • If the 2 (two) participants do not give the same answer, they will have 10 (ten) seconds to agree on an answer;
      • The same question will then be asked to the animator or any other person designated by the radio having been previously retained to play with them;
      • If the host or the person designated by the radio gives the same answer as the two (2) participants, and this answer turns out to be the right one, the 2 (two) participants are declared winners of the session of the game.
        1. “In the popocoche in Manu”

      During the broadcast of Manu’s radio program entitled “Manu in 6/10” on the radio antenna from Monday to Friday from 6 am to 10 am, listeners are invited to register by phone by composing 0870 42 48 (free call).

      Each day, a draw will designate the participant (s) of the day selected among the regularly registered listeners, who will pass/have on the air of the radio.

      The participant thus selected can ask a question about the object that Manu has put in his pocket. If Manu replies ” Yes To the question asked, the participant has the right to make a suggestion. If Manu replies ” No “, The participant lost, without the possibility of asking another question.

      Manu will be able to give indices on the object on the object in his pocket.

      The game session stops as soon as an auditor has found the object hidden in Manu’s pocket.

      For each game session as specified by amendment or on the radio, listeners are invited to contact the standard of radio at 39 37 (0.50 € TTC per minute + call price) as soon as they hear 2 (two) titles following the artist indicated before indicated. The first auditor to contact the radio standard will be declared a winner of the game session.

      For each game session as specified on the radio branch or, listeners are invited to register according to one of the methods of participation described in article 3 of regulation.

      During the duration of the game session, a sentence will be repeated several times a day by the various radio animators (hereinafter the ” NRJ sentence »).

      A draw will be made among people regularly registered. The person drawn will be contacted by phone and will have to give the NRJ sentence.

      If the participant correctly restores the NRJ sentence in its entirety, he will be declared a winner of the game session.

      If the participant is wrong or is not available to go to the radio of the radio, he is declared loser of the game session.

      Several game sessions can be organized during the same day.

      During the broadcast of the Cauet radio program entitled “C’Cauet” on the radio branch from Monday to Friday from 3:00 p.m. to 7:00 p.m., listeners are invited to register according to one of the modes of participation described in article 3 of the regulation.

      A draw among regularly registered listeners will designate a participant in the game session of the day.

      The participant selected according to the terms described above is called to the radio branch and invited to choose 2 (two) animators who will play for him against the other animators of the program.

      The game takes place as follows:

      • A host begins the sentence ” In my satchel I .. “(or any other expression) and add a word;
      • The other animator must resume the start of the sentence ” In my satchel I .. As well as the word previously chosen by the first host by adding another word;
      • The game continues in this way with an intervention in turn of the animators;
      • The first animator who is wrong is eliminated;
      • The game resumes with the other animators until there is only one.

      If the last host in the running is one of the 2 (two) animators chosen by the participant, the participant is declared winner of the game session.

      During the broadcast of the Cauet radio program entitled “C’Cauet” on the radio branch from Monday to Friday from 3:00 p.m. to 7:00 p.m., listeners are invited to register according to one of the modes of participation described in article 3 of the regulation.

      A draw among regularly registered listeners will designate 2 (two) participants in the game session of the day.

      An animator will choose an object in the studio. Participants will ask questions in order to guess what object it is. The host will answer questions by “yes” or “no”.

      The first auditor to find the object will be declared a winner of the game session.

      During the broadcast of the Cauet radio program entitled “C’Cauet” on the radio branch from Monday to Friday from 3:00 p.m. to 7:00 p.m., listeners are invited to register according to one of the modes of participation described in article 3 of the regulation.

      A draw among regularly registered listeners will designate a participant to go to the antenna.

      The participant drawn must be available to go to the radio of the radio when the latter reminds us. Failing to answer the phone, the participant will lose the benefit of his participation in the game session without dispute or possible complaint from him.

      The participant must “denounce” a “bad action” otherwise called “hoax” concerning one of his knowledge.

      A host of the show then calls the knowledge of the participant who is affected by the hoax told by the latter. The host tells this person who knows the participant the “bad action” concerning him concerning him.

      In view of his discussion with this second person, the animator assesses the veracity of the “hoax” told by the participant drawn. If the host believes that this “hoax” is true, the participant drawn is designated as a winner of the game session.

      During the broadcast of the Cauet radio program entitled “C’Cauet” on the radio branch from Monday to Friday from 3:00 p.m. to 7:00 p.m., people making up the same home and/or family and having the same domiciliation address , are invited to register according to one of the methods of participation described in article 3 of the regulation.

      A draw among the regularly registered listeners will determine the selected home which will go to the radio of the radio.

      Foyer members will have to answer 4 (four) questions. If they answer the 4 (four) questions asked correctly, they are designated as winners of the game session.

      During the broadcast of the Cauet radio program entitled “C’Cauet” on the radio branch from Monday to Friday from 3:00 p.m. to 7:00 p.m., listeners are invited to register according to one of the modes of participation described in article 3 of the regulation.

      For each game session, a draw among the regularly registered listeners will designate a participant to go to the antenna.

      During the passage to the participant’s branch, an host of the program asks him 3 (three) specific questions about what happened during the program of the day.

      If the participant responds correctly to 2 (two) of the 3 (three) questions asked, he is declared winner of the game session.

      During the broadcast of the Cauet radio program entitled “C’Cauet” on the radio branch from Monday to Friday from 3:00 p.m. to 7:00 p.m., listeners are invited to register according to one of the modes of participation described in article 3 of the regulation.

      A draw among the regularly registered listeners will determine the selected person who will pass on the air.

      Once on the antenna, the participant must choose a host who will play on his behalf.

      The game takes place as follows:

      • Cauet begins to sing, on the air of childish song “3 little cats”, with a word of his choice;
      • In turn, the animators intervene with a word which follows the previous word given;
      • The first animator who does not give a word within the time limit is eliminated;
      • The game resumes with the other animators until there is only one.

      If the last host in the running is the host chosen by the participant, the participant is declared a winner of the game session.

      Article 5: Endowments and discounts

      The endowment varies depending on each game.

      The endowment and its discount conditions will be specified, for each game, during the game session on the radio branch, on the site or by way of amendment deposited at the SCP Stéphane Emery – Thierry Luciani & Associés, bailiffs of justice associated, located 11 rue de Milan, 75009 Paris.

      No participant in a game session will be able to win more than once.

      The endowment attached to a game consists only in the delivery of the price (s) described. Consequently, and unless expressly mentioned in the description of the endowment, all the accessory costs relating to the endowment or the general costs linked to the entry into possession of the allocations – in particular the travel costs to the destination, transfers, fees of catering, accommodation, etc. – will remain the responsibility of the winner (s). No care or refund will be due as such.

      The Organizing Company reserves the right, within the framework of each game, to replace any endowment announced by a lot of a different nature and of equivalent value when it will not be able to provide the endowment announced for any cause whatsoever ( Particularly in the event of events independent of its will such as the occurrence of local and/or national constraints, technical impediments, public reasons or any other exceptional circumstances such as in particular an epidemic or a health crisis) and this, without it being able to engage the responsibility of the organizing company for any cause whatsoever. No counterparts or financial equivalent can be claimed either by the participants, or by the winners.

      The organizing company declines any responsibility for all incidents or damages of any kind that may arise due to the entry or not in possession, the enjoyment or not the use of the endowment, which the winners expressly accept.

      A single endowment is assigned by winner, namely to anyone with the same name, the same first name, the same postal address and/or the same e-mail address and/or the same telephone number and the same date of birth. Without possible identification of the contact details of a winner, the latter will be disqualified and the endowment will be lost and this without dispute or possible complaint of any kind whatsoever, on the part of the winner.

      Each winner accepts all checks concerning his identity and contact details (name, first name, postal address, email address and/or telephone number). In this context, each participant will have to provide the organizing company with a retrato-verso color copy of documents, valid, justifying their identity (identity card and/or passport), proof of address, as well as a invoice justifying the telephone line used as part of the game.

      In the event that the winner does not send the organizing company the documents requested within 1 (one) months from the closure of the game session, any endowment won will be canceled without dispute or possible complaints of the Part of the participant. Depending on certain constraints related to the endowment, the Organizing Company reserves the right to reduce this period to 1 (one) week.

      The Organizing Company or its partners will be responsible for transmitting the allocations won within the framework of the Games and will inform the winners of the terms of delivery of the grants at the address communicated by the latter during their participation (by post, by simple mail, by Recommended or Colissimo, by withdrawal at the headquarters of the Organizing Company, by handing over to the place of the event, etc.) and this within 3 (three) months from the closing date of the game sessions.

      In the event that the Organizing Company or its partners is unable to submit the endowment announced to the winner for any cause whatsoever, the latter reserve the right to extend as much as need the time to set the endowment of the endowment above.

      The Organizing Company or its Partners cannot be held responsible for any damage, theft or loss occurring when delivery of the endowment.

      Any endowment returned to the organizing company after sending to the winner (within the limit of 2 (two) maximum shipments) and which would not be claimed within the month following this return, will be lost and will remain acquired from the company Organizing Organizing.

      Likewise, any endowment to be withdrawn which would not be claimed by a winner in the imparted deadlines will be definitively lost and this without dispute or possible complaint on the part of the winner.

      The endowment is attributed to the only winner (s), it is personal and not transferable neither free of charge, nor for a fee, the winner cannot therefore give, sell or rent his endowment.

      Endowments can neither be exchanged, covered, nor be the subject of a financial consideration or a financial equivalent of the price. No change (date, price, etc.) for any reason what may be requested from the organizing company. In any event, the use of the endowment (s) will be done/will do according to the terms communicated by the Organizing Company. Any complaints concerning the provision of endowments cannot consist of a financial compensation and/or a financial equivalent.

      All identity information or false addresses lead to the nullity of the winner’s participation, including in the event of fraud or a fraud attempt of any kind whatsoever.

      Any minor person who has won an endowment as part of a game must justify the control and consent of their parents or the holder (s) of parental authority, or in the absence of their legal tutors, their participation and At the end of the endowment. In the absence of proof, the minor will lose the benefit of their endowment.

      1. 1. Formalities at the expense of the winner (s)

         If an endowment (s) consists (nt) in a trip and/or stay outside France, the winner and if necessary, his accompanying (s) must carry out all the necessary steps and formalities at their exclusive charge And essential in particular those relating to obtaining a valid identity card, a valid passport, a visa, an electronic travel authorization (ESTA).

         All breaches in carrying out these approaches and formalities are the exclusive responsibility of the winner and, if necessary, of his accompanying (s) who will only bear the consequences.

         1. Formalities for a minor winner

         For the presentation of the batch to a participant under 18 (eighteen) years, the agreement of his parents or the holders (s) of parental authority, or in the absence of his legal tutors will be necessary. Otherwise, the lot cannot be allocated to it and will remain the property of the organizing company without dispute or possible complaint of any kind whatsoever.

         In the event that the endowment implies the displacement of minor winners, the winners must be accompanied by their legal/legal representative (s) or by an adult, designated by their legal representative (s).

         Article 6: Legal Depot and Acceptance of Regulation

         6.1 These regulations are filed with SCP Stéphane Emery – Thierry Luciani & Associés, Associates’ Bailiffs, located 11 rue de Milan, 75009 Paris.

         These regulations may be modified and/or supplemented at any time on the radio, on the site or by way of an amendment deposited by the organizing company at the SCP Stéphane Emery – Thierry Luciani & Associés, bailiffs associated, located 11 Rue de Milan, 75009 Paris.

         6.2 Any participation implies full acceptance of the mechanics of the game, these regulations and its possible endorsements.

         Any offender to one or more of the articles in these regulations will be deprived of his right to participate in the games and, if necessary, to obtain endowments attached to it.

         6.3 These regulations and its possible endorsements are accessible free of charge on the site or can be sent free of charge within the limit of a copy by participant (same address), to any person by making the written request to the following address: NRJ/ “Service NRJ game ”, 22 rue Boileau, 75016 Paris.

         Article 7: Refund of costs

         7.1 refund request

         For each game session, the request for reimbursement of participation costs must be sent by mail to E-NRJ, “NRJ game service”, 22 rue Boileau, 75016 Paris and be accompanied by the following elements:

         • Last name, first name, address and telephone number of the participant,
         • Name of the game and date of the game session,
         • Proof of participation (for example, telephone bill for the period concerned).

         The costs of participation in each game session will be reimbursed within the limit of 1 (one) participation per day, per participant, by telephone number used to participate in the game.

         The reimbursement of photocopy costs and postage fees incurred under this article will be made on simple joint request for the request for reimbursement of participation fees.

         No refund request can be made by phone or email.

         Any request for reimbursement must be sent no later than 15 (fifteen) days after receipt of proof of participation (corresponding invoice), the date considered being that indicated on the invoice and the postmark is proof.

         Any request for reimbursement does not correspond to an effective participation, not incumbent all the elements necessary for its treatment and listed above, transmitted outside of the imparted, incomplete, illegable, unusable, or even rectified deadlines will be considered as null and cannot be honored without dispute or possible complaint on the part of the applicant.

         In any event, no refund request will be honored after the period of 2 (two) months from the closing date of the game session to which the reimbursement request is attached.

         7.2 reimbursement base

         Refunds of call fees will be made on the basis of 2 (two) minutes maximum
         (€ 0.50 including tax/min price operator in force).

         Calls are reimbursed only on the basis of the prices applicable to fixed phones, regardless of the type of phone used by the participant (including mobile phones).

         Refunds of SMS costs will be made on the basis of the number of SMS necessary for the validity of a participation (€ 0.75 including tax per SMS).

         Refunds of internet communication costs will be made on the basis of 5 (five) minutes (the time for registration on the site). Communication is billed at the second from the 1st second at a price of € 0.020 including tax/min. Call price establishment € 0.10 including tax. With the exception of unlimited internet subscriptions.

         The reimbursement of photocopy costs incurred to provide the necessary supporting documents will be made on the basis of € 0.10 including tax, up to 2 (two) photocopies per participant and by session of playing.

         The refund of the postage fees incurred for the request for reimbursement of the participation fees will be made on the basis of the slow rate in force.

         7.3 refund

         The reimbursement of participation costs and postage and photocopying costs will be carried out by rounded postal stamps to the tenth superior.

         The reimbursement of participation and postage fees will be honored within an average period of 6 (six) weeks from receipt of the written reimbursement request.

         Article 8: Responsibility

         8.1 The organizing company will not be held responsible in case of:

         • networks dysfunction,
         • failure of any reception material or communication lines,
         • telephone connection problems,
         • malicious intervention as part of a game session,
         • failure to receive or destroy participation,
         • Problems and dysfunctions of operator platforms, software or hardware,
         • Human or electrical errors,
         • disruptions that could affect the smooth running of a game session,
         • force majeure as defined by article 1218 of the civil code and the jurisprudence of the Court of Cassation.

         8.2 It is expressly recalled that the Internet and mobile networks are not secure networks. The Organizing Company cannot therefore be held responsible for contamination by possible viruses or the intrusion of a third party in the system of the games’ terminal and declines all responsibility for the consequences of the connection of participants in networks.

         In particular, the organizing company cannot be held responsible for any damage caused to participants, their computer/mobile equipment and the data stored there, as well as consequences that can result in their personal or professional activity.

         The Organizing Company cannot be held responsible more in case one or more participants (s) did not (in) not to participate in the game (x) because of any problem or technical defect linked in particular to the Clutter of networks.

         8.3 The organizing company declines any responsibility for all incidents or damages of any kind that may arise due to the entry into possession or not, the enjoyment or the use or not of the endowment – what the winners recognize and accept.

         Each winner consequently renounces any complaint, any action and any recourse against the organizing company or any of the group’s companies to which it belongs with regard to allocations, in particular their quality or any consequence generated by the implementation possession of an endowment.

         In addition, each winner recognizes that the use of the endowment allocated in the context of their participation in the game can, depending on its nature, include risks. Also, each winner declares to assume all the risks arising from the use or enjoyment of the allocated endowment. Each winner also declares that they are insured against any claim, of whatever kind, caused to himself or to third parties due to the use or enjoyment of the endowment.

         Thus, in the event that one of the allocations consists of a trip, the organizing company cannot be held responsible for any strikes of carriers or other exceptional circumstances, such as a cancellation of the operation for public reasons coming Disturbing the normal course of the stay.

         Likewise, in the event that the endowment consists of a concert, the organizing company cannot be held responsible in the event of cancellation or postponement of the concert for any reason whatsoever.

         Finally, It is up to each winner to check the conditions of access to the event with the organizer, in particular with regard to the health protocol set up by the organizer.

         Anyway, the organizing company could in no case be held responsible in the event of difficulties in using the endowment, including for health reasons.

         Article 9: Decision of the organizing company

         The Organizing Company reserves the right, in agreement with partner companies and for any reason, to shorten, prolong, modify, replace, interrupt, suspend or cancel any game and/or any game session at any time, without notice, without engaging in his responsibility for any cause whatsoever. No counterparts or financial equivalent can be claimed as such by the listeners, neither by the participants, nor by the winners.

         The Organizing Company will reserve in particular the law, if applicable, to invalidate and/or cancel all or part of a game session, if it appears that fraud or dysfunctions have intervened in some way form whatsoever, and in particular in a computer manner in the context of participation in the game or the determination of the winner (s). In this hypothesis, it reserves the right not to attribute the Endowment (s) to the fraudster (s) and/or to continue the competent courts (s) of this/this/ These fraud (s). Fraud leads to the immediate disqualification of its author.

         Article 10: Proof agreement

         10.1 It is agreed that the organizing company will be able to prevail, in particular for the purpose of proof of any act, done or omission, programs, data, files, records, operations and other elements (such as follow -up reports or other states) or in computer or electronic formats or supports, established, received or kept directly or indirectly by the organizing company, in particular in its information systems.

         10.2 The elements considered constitute evidence and, if they are produced as means of evidence by the organizing company in any contentious or other procedure, they will be admissible, valid and opposable in the same way, under the same conditions and with the same convincing force that any document that would be established, received or kept in writing.

         Article 11: Intellectual ownership

         All brands or names of products mentioned are registered trademarks.

         The reproduction, representation or exploitation of all or part of the elements making up the game, the regulation included, are strictly prohibited.

         All brands, logos, texts, videos, creations benefiting from the copyright regime and other distinctive signs reproduced on the various communication media dedicated to the game are the exclusive property of their holders.

         Any reproduction, total or partial, unauthorized of these various intellectual property rights constitutes a counterfeit punishable in particular of criminal sanctions.

         Any other name, name and/or sign of any kind whatsoever, intended to designate the activity of the radio, and which would not necessarily be the subject of a recording, remains the full owner of full the radio.

         Article 12: Contestation/ Reclamation

         12.1 Any dispute or complaint relating to a game session, its progress, the endowment attached to it, and/or its regulations and its possible endorsements must be sent in writing (by registered letter with receipt) to the Organizing Company at contact details indicated in article 6.3 of these regulations.

         12.2 Any dispute or complaint made in accordance with the stipulations of article 12.1 will be taken into consideration, subject to receipt of the mail by the organizing company, within 1 (one) months, from the date of closing of the game session Subject of the complaint or the dispute. For complaints relating to reimbursements for participation, photocopying and postage fees, this period is increased to 4 (four) months from the closing date of the game session subject to the complaint or the dispute.

         Article 13: dispute

         The organizing company will sovereignly decide, while respecting French law, any dispute relating to the interpretation and/or the application of the regulations and its possible endorsements.

         In the event of persistent disagreement relating to the application or interpretation of the regulation and its possible endorsements or in the absence of an amicable agreement, the dispute will fall under the exclusive jurisdiction of the French courts.

         The participant admits without reservation that the simple fact of participating in the (x) game (s) for these regulations necessarily submits to French laws, in particular for any dispute which would come to be born because of a participation in ( x) Game (x) Object of these or which would be directly or indirectly linked to that (those) -ci, without prejudice to any rules of conflict of laws that can exist.

         Article 14: Protection of personal data

         The Organizing Company (hereinafter the ” Responsible for treatment ») Collects and processes information on the participants in the game (hereinafter the” concerned “) in compliance with the regulations in force on the protection of personal data (hereinafter the” Regulation »), In particular the 2016 regulation (EU) of the European Parliament and the Council of April 27, 2016, relating to the protection of natural persons with regard to the processing of personal data (hereinafter” GDPR ») And law n ° 78-17 of January 6, 1978 relating to data processing, files and freedoms, (above Data Protection Act »).

         When participating in the game, participants transmit a certain number of information with a personal nature (“personal data” or “data”) which may be:

         – Identification data (eg name, first name, address, email)

         – Demographic data (eg sex, age).

         The personal data collected is that strictly necessary for participation in the game. They are subject to automated treatment by the organizing company.

         Personal data is processed by the organizing company exclusively for the organization of the game. In particular, the data is collected for the following purposes:

         1. Registration and participation in the game (verification of the participant’s eligibility according to the criteria requested for the game as indicated in the regulations);
         2. Communication between the organizing company and the participants, among other things to inform the winners of the results;
         3. Delivery or sending of endowments;
         4. Control of compliance with the period of abstention and detection of fraud or attempted fraud.
         5. Control of compliance with the prohibition period to participate in the game, in the event that a person who has defrauded or attempted to defraud has been prohibited from participation.
            1. Communication of personal data to authorized third parties

            Personal data is only accessible to people whose access is strictly necessary for the right administration of the game.

            In addition, personal data may be transmitted to authorized third parties for the following purposes:

            • Presentation of endowments to the winners (e.g. sending by post) and organization of certain endowments by our partners (e.g. organization of travel, meetings with artists);
            • Management of the platform allowing the technical implementation of the game if necessary and automated winners’ control systems;
            • compliance with legal and regulatory obligations and the defense or exercise of a law in court.
              1. Personal data retention period

            Personal data of registrants and participants in the game are kept for the purposes referred to above for 3 (three) months from the date of registration for the game.

            The data concerning the winners of the game is kept for a period of 1 (one) year, from the date of participation in the game.

            At the end of these respective durations, the data of the participants and winners are archived for a period of 2 (two) years, for probationary purposes, in the event of a dispute or a dispute relating to the course of the game.

            In addition, personal data concerning participants who have defrauded or attempted to defraud within the framework of the game are kept in order to control compliance with the period of prohibition for the game for a period of 2 (two) years from the date of Reception of the written prohibition notification addressed by the organizing company to the participant.

            In application of the Regulation In force concerning the protection of personal data, each participant in the game has in particular on their data the following rights: right of access, rectification, erasure (“right to be forgotten”), right of opposition, right to Limitation of treatment, right to portability.

            Participants can exercise their rights, at any time, by sending their request by:

            • E-mail: [Email Protected]
            • Postal mail: NRJ, “NRJ game service”, 22 rue Boileau, 75016 Paris

            The Organizing Company undertakes to respond to these requests within 1 (one) months from their reception. This period may be extended by 2 (two) months, depending on the complexity and the number of requests received.

            In the event of a dispute over the exercise of his rights, the participant has the faculty to submit a complaint to the National Commission for Data Protection (CNIL) (CNIL).

            More information on the use of personal data by the organizing company is available within the Privacy Policy, also available on page of the website of the Organizing Organizing Company.

            The organizing company takes the necessary and appropriate security measures so that the personal data of the participants collected within the framework of the game is neither lost, nor diverted, consulted, modified, nor disclosed to unauthorized third parties. To do this, the organizing company has implemented technical and organizational measures to protect and preserve the confidentiality of the data communicated to it.

            Article 15: Authorizations

            Any participant whose participation is broadcast in the radio branch on the occasion of the game, authorizes the organizing company to use, in whole or in part, its first name and its voice captured during its passage to the air, by all Means and processes, and on all supports, in particular on the radio branch, live or delayed, for the needs of the game or the promotion of the game or the organizing company, for a period of 1 (one) year From the date of the game session and for France, without this use being able to give rise to any counterpart.

            [*] The price in force can be modified by mobile operators. These changes will be specified if necessary for each game concerned.

            * The price in force can be modified by mobile operators. These changes will be specified if necessary for each game concerned.