Fixed phone: Consult your voicemail

THE orange is available at the same times as Orange 3900, namely from Monday to Saturday, from 8h has 8 p.m. To access it, you must go to the supplier’s website, to the Contact Orange section, then let yourself be guided after indicating the reason for your approach.

Voicemail

Do not miss any call, the orange voice box takes over when you are unavailable !

The voice box saves your correspondents’ messages when:

• You are unreachable (extinguished telephone or outside the coverage area).
• You can’t answer your calls.
• You are in communication and that you do not have the double call option.

You can then listen to all the messages left by your correspondents for free.

The voice box also keeps the numbers that called you without having left a message.

Activation of your voice box

• To send your calls in the event of a non -answer, compose: ** 61*123#OK
• To return your calls in the event of a non -response after a defined duration, compose: ** 61*123 ** Duration in seconds #ok (the defined duration must not exceed 30 seconds).
• To return your calls in case your phone is off compose the ** 62*123#OK
• To return your calls in case your phone is busy make up ** 67*123#OK
• To send all your calls compose the ** 21*123#OK

Disabling your voice box

• To return your calls in the event of a non -answer, compose: ## 61*123#OK
• To return your calls in the event of a non -response after a defined duration, compose: ## 61*123 ** Duration in seconds #ok (the defined duration must not exceed 30 seconds).
• To return your calls in case your phone is off compose the ** 62*123#OK
• To return your calls in case your phone is busy make up ## 67*123#OK
• To return all your calls compose ## 21*123#OK

Benefits

Joinability

Do not miss any call, be reachable at any time.

Utility

Your correspondents can leave you a message when you are unreachable.

You can recover the messages deposited by your loved ones or your employees.

Simplicity

To listen, listen to, recall, delete, archive your messages, dial 123 and let yourself be guided.

Conviviality

To make your correspondents at ease, personalize your home advertisement.

How to consult your voice box ?

• If you call your voice box on your phone, dial 123.
• If you call your voice box from another phone than yours, make up 0663 123 123.
• If you are abroad, make up 00 212 6 63 123 123.

Prices

• Consulting your voice messages is free from your orange line.
• The consultation of your voice messages from another orange line or another national or international operator is paid. The price applied is that of a call to an orange line.
• Notification calls for the voice box received abroad are billed at the price of a call received in roaming.

Learn more

How it works ?

The voice box service is automatically activated regardless of the nature of your orange mobile line.
If your voice box were to be deactivated, you can reactivate it through the calling of the menu of your phone, or by calling the 121.
When your voice box is active, it automatically responds to your calls according to the cases you have chosen (unreachable, unanswered, occupied).
You are notified of your new messages and calls without message, either by a call from number 123 or by an SMS of the same number.
You can consult your messages and calls without message by calling your voice box.

How to recall the correspondents ?

To recall the correspondent who left you a voice message, type 1 during or after listening to the message.

How to customize the reception message of the voice box ?

A personalized reception message makes your voice box more user -friendly. Just call 123 and access the main menu to save your home message.

How to change the language of the vocal box instructions ?

You can, from the main menu, choose to listen to the instructions in French, Arabic or Amazigh.

Fixed phone: Consult your voicemail

You can consult your voicemail for free by making up 3103 from your fixed orange line. Voice messaging takes the calls of your correspondents, with or without deposit of messages, if you do not answer or if you are already online. The storage capacity is 50 messages of 2 minutes maximum.

Before you start

• Be at your home. Otherwise consult your messages remotely.
• Have a telephone frequency phone.

If your landline phone is connected to your Livebox, see the phone’s voicemail on the Internet.

Consult your messages

• Compose 3103 and press the green touch .

A reception message tells you the number of new messages and calls in absence, then you deliver them in chronological order with the date and time at which they were deposited.

• During listening or at the end of each message, you can:
  • Press the 1 key to re-listen to this message.
  • Press the 2 key to keep this message. Your message will be kept for 14 days.
  • Press the 3 key to delete this message.
  • Press the 4 key to remind the depositor of this message.

  If you have no new message, you are oriented towards the main menu of voicemail.

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  Orange customer service: contact orange by email, phone or online

  Orange has the reputation of treating the quality of its customer service. To reach him, several solutions are available to you: telephone, email, mail, enamea, social networks, shops. We tell you everything to be quickly put in touch with an advisor.

  

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  3900

  This table was verified on September 24, 2023.

  The phone is probably the best way join Orange customer service. Nevertheless, depending on the day of the week or the hour, the waiting time can be relatively long. In this case, try to fall back on an alternative solution, like theÉchat (customer area) or the email, Or go directly in store. Find below the different means of Contact Orange Customer Service.

  Orange customer service by phone: 3900

  If you are not an orange customer, you must compose the 3900 To contact the Orange customer service. This Orange number will allow you to obtain information on internet and mobile packages and subscriptions, but also to ask if your accommodation is eligible for such or such offer or even to subscribe directly to a package by phone.

  

  Take advantage of new Orange Internet offers !
  Discover the livebox subscriptions with a Jechange advisor ��

  If you are an orange customer, you must also compose the 3900 To contact Orange Customer Service. Whatever your request, whether you are an internet, mobile or both customer, 3900 Orange is the number you need to call to be put in touch with an advisor. Note that if you are already Orange customer, The waiting time will not be to you Invoice.

  THE mobile customer service and orange box can be reached from Monday to Saturday from 8h has 8 p.m Outside holidays. If you want to avoid long minutes of waiting, choose your niche well beforeCall Orange Customer Service. In general, avoid the 18h-8pm tranche and Saturday, the most busy day of the week. Once is not customary, prefer the Monday which is for customer service a rather calm day.

  Orange customer service on the Internet

  If you are not a follower of the phone or your work schedules prevent you from contacting customer service during its opening hours, you can reach An orange advisor via the Internet. Whether you are a customer or not, there are several ways to join an internet advisor at any time of the day and the night, whatever the reason of your approach.

  If you are Orange customer, You can contact Orange customer service by email. To do this, you need to go to the operator’s website, in the “Contact” section, indicate The reason for your request, enter your customer identifiers and send an email via A dedicated form. You can also send a message to an advisor from your Orange and me application Or use the Large Service from Monday to Saturday from 8 a.m. to 8 p.m. from the operator’s website.

  If you are not an orange customer, it is impossible to reach her Orange customer service by email (the Orange Service Customer email address does not exist). On the other hand, you can use The Echat Service Available from Monday to Saturday from 8 a.m. to 8 p.m. by going to the operator’s website. To avoid waiting desperately to be answered, you can ask be recalled by an orange advisor by filling An online form and indicating your phone number.

  An original solution to contact Orange customer service is to go through social networks, On Twitter especially. A dedicated community manager will be able to answer all your general questions. On the other hand, it will not have the necessary access to answer precisely questions relating to the details of your contract and your subscriptions. To contact Orange via social networks you must go to the account Twitter orange: @Orange_Consseil.

  Orange customer service: in store

  If you prefer human contact, do not hesitate to go directly by shop To meet Orange customer service in the flesh. The historic operator has almost 600 stores spread across the territory. To find out the shop closest to you and get its opening hours, go to the Orange website at the Boutiques section.

  Orange advisers in stores are at your disposal to answer all your questions. If you are already a customer, they have access to all the information related to your contract and can modify it immediately at your request. If you are not a customer, they can present you Orange offers and allow you to subscribe without delay an offer Internet Or Mobile.

  How to contact Orange customer service by mail ?

  If you prefer handwritten letters, Orange gives you the possibility of contacting them by post to this address:

  Orange Address Internet customer service:
  Orange Internet customer service TSA 10018 59878 Lille Cedex 9

  ORANGE Orange ADDRESS National Service Consumer:
  National Service Consumers Orange Fixed, Internet or Mobile (to be specified) 33734 Bordeaux Cedex 9

  It is important to send registered mail with acknowledgment of receipt via La Poste, in order to ensure good reception of your mail.

  Orange customer service schedules

  Orange customer service is available at 3900 from Monday to Saturday, from 8h has 8 p.m at the cost of a call to a fixed position. Note that for orange customers, the waiting time is not counted. To prevent it from being too long, make your call rather Monday And avoid Saturday, a day usually very busy for Orange customer service.

  THE orange is available at the same times as Orange 3900, namely from Monday to Saturday, from 8h has 8 p.m. To access it, you must go to the supplier’s website, to the Contact Orange section, then let yourself be guided after indicating the reason for your approach.

  To find out the schedules of the Orange store closest to you, go to the Orange site, at the Boutiques section, then enter your address. With one click, a search engine will give you the list of open shops near your home as well as its opening hours.

  

  Subscribe to an Orange Internet offer

  Free Jechange Service – Orange partner

  

  Subscribe to an Orange Internet offer

  

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