Help in the event of payment failure

To update or modify your payment information:

Update payment information

To update or modify your payment information:

1. Connect to your account page.
2. Access Manage your subscription and click on To update Next to your payment method.
3. Enter a new payment method.

Noticed : When you add a payment method, some payment providers issue temporary authorization fees.

Changes will be taken into account from the next invoicing date.

Payments via a partner

If you subscribe via a third -party company (for example, your telephone operator or your Internet access provider), it is this company that manages your payments. You must contact her for any questions related to payments.

To verify what your supplier is or to contact him directly, proceed as follows:

1. Access your account overview page.
2. Scroll down to the section Your subscription.
3. Click on the link in the section Payment.

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Help in the event of payment failure

If your package is established through a partner company (p. ex. your telephone or internet supplier), it manages your payments. You will have to contact them for all that concerns payment.

To check who is your supplier, or to communicate directly with him:

1. Access your account preview page.
2. Scroll until Your package.
3. Click on the contact link under Payment.

Make sure you have enough funds according to your payment method and that this:

• Is established in the same country as your Spotify account.
• Has not expired or canceled.
• Allows you to shop abroad and treat secure and recurring online transactions. Look for these parameters in your bank’s mobile app settings.

Also make sure that your bank or payment provider has the right information. It may be that it must verify your identity for security reasons, for example with a password, a NIP, a fingerprint or a code sent to your device.

It still does not work?

• Try to enter your payment data again in a private navigation window.
• Try another payment method.
• It could be a temporary connection problem, so wait a few hours and try again.
• Contact your payment provider.

Regular payment has failed?

If a monthly payment fails, you will not immediately lose premium. We will try to levy payment again in the coming days.

You can check or update your payment information on the page of your account, under your package.

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