Mobile phones

For 24 months

Flight of a mobile phone

In the event of theft of your mobile phone or smartphone, you must immediately attach your operator to have your line suspended. It is also necessary to file a complaint quickly at the police station or in the gendarmerie. You can obtain replacement of your device if you have insurance and depending on the conditions of the contract.

Hang your line

Join your operator

You must report the flight of your phone as quickly as possible to your operator To hang your line.

Hanging your line means blocking your SIM card. The thief will no longer be able to issue calls.

You must make this declaration either on the website of your operator (from your customer area), or by calling the emergency number of your operator.

Before this declaration, the communications made by the thief will be invoiced to you.

If you find your phone, your line (SIM card) may be reactivated.

Most recent phones allow the data contained remotely (photos, SMS. ) and deactivate emails and other applications.

IMEI number

When you call your operator to suspend your line, it must communicate the IMEI number to you: Titlecontent (15 digits) of your phone. This is his identifier.

You will have to give it to the police or gendarmerie services. Without that, your phone cannot be blocked.

This number also identifies your phone if the police or the gendarmerie find it.

If you are insured for theft of your mobile phone, you must communicate the number to your insurance.

You can find your IMEI: Titlecontent in your customer area on your operator’s website (in your account settings).

Block your phone

You must file a complaint as soon as possible with a police station or a gendarmerie brigade.

To do this, you must give them the IMEI number: Titlecontent of your device (15 digits).

Where to contact ?

The police are responsible for sending the device to block the aircraft to your operator.

The operator must block your line within 4 days following your declaration.

It is the device itself that will be blocked and not only the line.

Even if you are traveling abroad, you must go and file a complaint for theft in a police station.

Find your phone

You can try to locate your phone. Several websites or mobile applications allow it to be done. To do this, the “location” function of your phone must be activated.

If you locate it, warn the police or the gendarmerie and don’t act yourself.

If the police find your phone, your line can be reactivated, but you will no longer be able to use your device if it has already been blocked.

Replace your phone

Join your insurance

If you have insurance for the flight of your phone, you can use it to replace it.

It may be insurance taken from your operator or that linked to your bank card, or travel insurance.

You must contact your insurer within a quick time after the flight (48 hours or a few days maximum).

The insurer will ask you for proof of your complaint. You will have to provide him with the complaint.

Replacement conditions

Replacement or not depends on the signed insurance contract.

For example, insurance can only work in the event of theft with violence (assault) and not due to a pickpocket. You should find out after your operator.

The insurer can ask you and ask you for more details before you compensate you.

False declaration

Make a false statement (as pretending a violent assault when it is a pickpocket) to obtain the replacement of your phone is a case of scam.

In addition, the filing of a false complaint in front of the police or the gendarmerie is a punishable crime of 6 months in prison and € 7,500 fine.

The loss of a mobile phone can allow early termination of a subscription. You must check if your contract allows it.

Change your passwords

If your phone contains applications such as your email box, bank account, social networks, it is recommended to quickly change your passwords in each of them.

Indeed, your passwords are stored in the memory of these applications. A thief can easily find them and use your confidential applications and data.

You can act upstream to minimize the negative consequences and the risk of fraud (for example the use of your personal data).

These are the following actions:

• To safeguard Often the data contained in your phone (on a computer, a database, an external hard drive, etc.))
• Note your IMEI: Titlecontent Outside your phone. You can find it either in your customer area on your operator’s website (your account settings), or in your phone settings, or on its original packaging. You can also get it by typing on your phone: *# 06# and launching the call.
• Check that the function “location“From your phone is activated (it is in the confidential data of your settings)

Laws and references

• Post and electronic communications code: article L34-3 Line blocking by the operator
• Criminal code: Articles 313-1 to 313-3 penalties incurred in the event of a scam
• Criminal code: article 434-17 penalty incurred in the event of a false complaint

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