How to terminate your Red by SFR Internet subscription

Note that as a precaution and to be sure that RED has received the mail, Lto letter must be sent to AR. The recommended with acknowledgment of receipt brings the guarantee of which date the mail has been received. This information is notably necessary within the framework of the deadlines to be taken into account for the effective termination of the subscription.

How to terminate a Red by SFR Internet subscription ?

You want to terminate your Red by SFR Internet subscription ? This guide returns to the unsubscribe procedure of the low cost operator. You will also find a model of termination letter ready to be shipped with our online sending service.

1. The termination of Red SFR Box

When can be canceled its Red by SFR Internet offer ?

Red by SFR Internet subscriptions are without engagement, Whether high speed or with fiber. So you can end it at any time. However, you will have to pay Termination Fee.

How to give up your Red by SFR Internet contract ?

You benefit from a 14 days Depending on the subscription of the Red SFR Internet offer to give it up. Your withdrawal letter must be shipped by registered mail with acknowledgment of receipt.

What are the termination costs of a Red Internet box ?

The cessation of a Red by SFR Internet contract leads to termination fees of € 49 (corresponding to the file closing costs). To avoid them, you will have to have a legitimate reason (CDI dismissal, moving, hospitalization, etc.)). To find out more, you can also consult our guide dedicated to the termination costs of Red by SFR.

What is the termination period of a Red Internet package ?

The termination of your Red by SFR Internet subscription will be effective 10 days After receiving your unsubscribe request. If you change your mind and want to keep your contract, you can also retract during this period.

What are the termination methods of a RED SFR box ?

You have several solutions to put an end to your Red by SFR Internet subscription:

• You can go to Red online cat and choose the option Terminate my internet offer.
• You can connect to your customer area or the application Red & me and stop your subscription by contacting an advisor.
• You can send a registered termination letter, which remains the safest method (see below).

2. The letter of termination of a Red Internet box

What termination letter to send to Red by SFR ?

If you can stop your Red Internet contract online or by calling the customer service, We advise you to opt for sending a registered termination letter with acknowledgment of receipt. Thanks to this method of sending, you can be sure that your request has come to. The acknowledgment of receipt may serve as proof in the event of a dispute with the operator.

The RED by SFR termination letter is to be sent to the following address:
SFR
TSA Customer Service 10101
69947 Lyon Cedex 20

The letter type of termination of a Red by SFR Internet subscription

Here is an example of a letter of termination of a Red Internet offer in the event of a move:

Red by SFR Internet Box

Registered termination letter with acknowledgment of receipt
Subject: termination of the RED Internet contract Following a move

I inform you today by this letter of termination sent by registered mail, that I would like to end my Red by SFR Internet subscription, for the telephone line whose number is it (indicate the number of your line), due to moving.

My termination request must be taken into account by you:

• Either within 10 days receipt of this letter, in accordance with article L121-84-2 of the Consumer Code;
• either at the end of the current month.

You will find attached proof of address. Thank you for sending me back a letter confirming me the term of my contract.

In the meantime, please accept, madam, sir, the expression of my distinguished greetings.

The letter sending service – Resiliation

To best support you in your approach, Lettre – Resiliation offers Letters models to personalize. Once your mail is ready, send it online, it will be Postponement who will take care of printing it and putting it in hand specific to Red.

With our interactive sending service, No need to move to the post office. You can create and ship your Box Red by SFR termination letter at any time of the day from home.

3. The return of the Red by SFR box

When the termination request was confirmed by the ISP, it is necessary turn over the equipment ::

• Red sends you a return voucher
• Place the box and its accessories in a carton, original as much as possible, and glue the return label on it
• Then place it in the selected relay point. Any proof of deposit will be given to you
• Red will confirm its reception by SMS, email or notification.

For more information, see our guide on the return of the Red Box.

4. Questions/Answers on stopping a RED contract

What is the duration of engagement of a Red Internet subscription ?

All Red by SFR Internet offers are without obligation.

How to send your request to terminate a Red SFR Internet offer ?

To stop your Red by SFR Internet contract, you can go to the operator’s online cat, the Red & me application or your space or send a registered letter with acknowledgment of receipt.

What is the restitution period of the Red Box ?

You have 3 weeks to return your Red Internet box and its equipment.

How to keep your fixed line number ?

To keep your fixed line number, you can apply for portability. Just get your Rio code by dialing 3179 and communicating it to your new Internet supplier.

Can I cancel my termination of the Red SFR box ?

If your termination request has not yet been processed, you can completely cancel it. Contact Red as soon as possible.

Does termination red sfr box delete my email account ?

No. The Internet supplier has the obligation to leave you access to your mailbox for 6 months. We advise you to change your mailbox before the expiration of this period because Red does not indicate what happens to messaging beyond these 6 months.

5. Our other Red by SFR termination guides

To find out all about termination procedures, consult our dedicated guides:

Send your termination letter by registered mail, without getting around

• In partnership with La Poste
• Service available 24 hours a day, 7 days a week
• No more trips, you save time !

Take your RED Internet subscription in 2 minutes

• Resume our mail model with theRed by SFR termination address and personalize your unsubscribe request.
• Specify your complete contact details, the reason for termination, your phone number and the date on which you want to end the subscription.
• Ship your Red termination letter By registeredly recommended from you. The letter is printed and handed over by the post office services.

In partnership with

Send your termination letter by registered post,

without moving ! in 2min

How to terminate your Red by SFR Internet subscription ?

The main thing on the termination of a Red by SFR Internet subscription

For Red by SFR customers who have decided to terminate their Red by SFR mobile box or mobile package, Mapetitebox offers, through this help page, a guide to know all the elements to be respected in order to agree with the Conditions of acceptance of the request for termination by the operator without obligation.

Among the important elements to take into account to terminate are:

• The different steps to follow so that the termination takes place ideally;
• contacts that can be asked;
• the deadlines that must be known.

The content of this page was verified by an editorial expert on the date of 10/20/2022

The steps to easily terminate its Red by SFR Internet offer

Holder of a Red by SFR internet offer for a few months or several years, consumers can have desires elsewhere. If the Termination of an Internet box is an integral part of user rights, Some basic principles must be taken into account.

Red by SFR: what is the procedure to follow to terminate your internet box ?

To terminate its Red by SFR Internet box, whether ADSL, coaxial or fiber optics, several points must be subject to special attention.

Among the key elements that frame the termination of a Red by SFR Internet contract, we find:

• the different stages to carry out termination;
• the contacts to be asked;
• estimation of any termination costs;
• the restitution of material;
• deadlines to take into account;

Also read everything about the Internet boxes offered by Red by SFR

The procedure to follow to break your internet contract at Red

To terminate your Red by SFR Internet box, it is initially necessary to connect to its customer area. To do this, you have to bring your identifiers. Are notably necessary telephone number or email as well as password associated with the account in question. Once connected to the website, just select the “Contact us” tab. Then opens a page to choose the nature of the request.

To request the termination of your Red by SFR box online:

1. Click on “Contact us”
2. Choose “Internet box”;
3. Select “Red Box Adsl and Fiber” or “Red Box THD”;
4. Go to “package, options and services”;
5. Click on “terminate my internet offer”.

It is then proposed to Remember by an SFR advisor. It only remains to indicate the phone number on which we want to be contacted.

From the Red & Me mobile application, you must proceed as follows:

1. Go to the “Assistance” icon;
2. Press “my offer and my options” in the “All FAQ” section;
3. Select “Manage my offer”;
4. Opt to “terminate my Red Box”.

A tutorial opens then and it is enough to scroll the page until arriving on The “Being called by an advisor” tab. Here again, you must leave a phone number to be contacted later.

Indicate a fixed or mobile phone number ?

In order to be easily reachable, it is best to indicate a mobile phone number. This will increase the chances of being contacted by an advisor, and not to miss the call.

How to keep your fixed phone number Red by SFR ?

If termination is a radical approach often borrowed by users, it is not the only option. Consumers can indeed Avoid the termination procedure while changing access providers. To leave Red by SFR and join another FAI without having to manage the termination, just keep your number. To do this, you must obtain your fixed operator identity statement.

In order to get your hands on your Rio code, it is possible to call 3179. Precaution to take, The call must imperatively come from the fixed line which we want to carry out the portability of its fixed telephone number. Note also that the 3179 is a free number. The latter is even reachable at any time of the day and night. It is indeed a synthetic voice that states the different characters that make up the Rio code. To avoid transcription errors, it is therefore possible to opt for several options.

Among them, we find in particular the possibility of obtaining the Rio:

• by phone/SMS at 3179;
• From the customer area by exchanging with an advisor;
• From social networks like Messenger or Twitter by contacting an advisor;

Once in possession of the precious code, it only remains to find the new internet box of its choice. Important precision, you should know that the internet boxes on the promo of access providers are generally reserved for new customers. So it is Not possible to take advantage of an SFR reduction offer from a Red Internet box. In this case, the classic price will be applied.

Take advantage of welcome offers by changing the FAI

You should know that it is possible to Take advantage of the discounts in the event of subscription to an internet box from another FAI. Just specify the desire to keep your phone number and indicate the Rio to order. It is then the new access provider who is responsible for terminating the current subscription.

Useful contacts to terminate a Red Internet offer

In the event of termination without storage of number, it may be necessary to request RED customer service. If necessary, several contacts can be useful.

First of all, In order to send your letter of termination to the operator you must send the mail to:

SFR Red – Mail SFR Box – TSA 73917 – 62978 Arras Cedex 9

Note that as a precaution and to be sure that RED has received the mail, Lto letter must be sent to AR. The recommended with acknowledgment of receipt brings the guarantee of which date the mail has been received. This information is notably necessary within the framework of the deadlines to be taken into account for the effective termination of the subscription.

Here is a termination letter generator for a Red Internet offer:

Throughout the termination process, it may also be necessary to interact with RED customer service. It is notably possible to request advisers from the cat on the website and the application.

Red customers wishing to terminate and obtain information can also turn to:

• The FAI Facebook page and use the Messenger service;
• Red’s Twitter account and ask their question in instant messaging.

To note that via social networks requests are generally processed more quickly. The forum is indeed more animated by the community, the moderators cannot respond to all requests.

Also read how to perform and interpret an internet debit test ?

The conditions to know in the event of termination of its Red SFR Internet subscription

In addition to the termination approach and referent contacts for this type of request, termination is several conditions. If the non -binding offers allow terminate at any time, users have obligations. Between possible termination costs and the necessary deadlines, several points are to be taken into account.

The costs following the termination of its Red by SFR Internet box

Like its mobile packages, Red by SFR offers its customers internet boxes without commitment. For RED customers, whether holders of a fixed or mobile offer, the breach of the contract can therefore intervene at any time. Unlike mobile packages, The termination of a Red Box, however, implies fixed costs.

In the event of termination of its Red by SFR Internet box, termination costs are to be expected.

Whatever the type of internet box subscribed to RED, terminating the subscription generates costs. These “access closing costs”, which correspond to the line fence, amount to 49 €. It is however interesting to know that the latter are completely offset.

When termination and in the event of a return of equipment, the customer indeed receives Refund of its security deposit, If its offer was subscribed before July 18, 2017. Since that date, the operator without commitment does not effectively impose a security deposit.

Anly terminate with Red by SFR

Thanks to the lack of commitment, holders of an internet subscription to Red by SFR can terminate when they wish. There Subscription request can indeed intervene after a few weeks as after several years.

The restitution of the equipment: a step not to be missed

Regarding the restitution of equipment, you should know that this is a compulsory step. During termination, the customer must indeed return the elements which have been made available to him. Without that, Red by SFR is able to invoice all of the equipment that has not been returned. The least we can say is that this is a situation to avoid. The equipment is indeed billed at a high price by Red by SFR in the event of non -restitution.

For example, here are the amounts that can be taken by Red for different elements:

• 150 € for the TV decoder;
• 99 € for the Internet modem;
• 60 € for box plus.

We must not forget to return all the equipment in the event of termination.

You should know that the simple fact of returning these elements is not enough to prevent any invoicing. If the equipment is damaged, RED reserves the right to also charge it. In order not to expose itself to the invoicing of these different elements, the return must also be made within a certain period. Finally, at the level of the procedure to return the equipment, Red sends a letter. Note that instructions can be obtained directly from the customer area.

Also read everything about the termination costs of Internet boxes

What delay to return your equipment (box, decoder, etc.) Red by SFR ?

In terms of deadlines that supervise the Termination of Red by SFR Internet subscriptions, Several points are to be known. Special deadlines are indeed clean:

• effective termination of the Internet box;
• Upon returning from the equipment.

Regarding the service of the service, The minimum time is 10 days. This period of time is worth taking into account the termination request. For the user, this is therefore the date that appears on the acknowledgment of receipt of the termination request that prevails. It is nevertheless possible to indicate in the mail a date of subsequent termination. This is a common practice in the event of a move. This makes it possible not to be without internet connection for a certain period of time.

Beware of costs in the event of non-return of equipment !

Another point for which the delay is important, the return of the equipment. As mentioned, the lack of restitution or the delay may lead SFR to invoice the missing equipment. First, the access provider will send recovery letters before sanctioning. However, you should know that from the termination, initially a period of 3 weeks which is granted to return the equipment. It is therefore preferable to deal with it as soon as possible.