How to get the Rio number of your telephone line

So be sure to recover your Rio code before any new subscription because you will quickly need it. Once you have indicated this code to your new operator, this will be responsible for terminating your current subscription and transferring your phone number On your new line.

How to change operator by keeping my mobile phone number
Thanks to the number & nbsp portability?

You only need your operator identity statement (RIO). You will find step 2 the way to know it.

Steps

I get my rio with my former operator

The operator identity statement (RIO) is a 12 -character identifier, which designates your mobile phone line in a unique way. It is essential for inter-operating exchanges within the framework of portability.

To get your Rio Mobile for free, You can ask:

• By connecting to your SFR customer area (if your current operator is SFR)
• or by contacting the customer service of your current operator,
• or by calling the 3179 from the Mobile linee you want to keep the number. Following this call, you will automatically receive an SMS indicating your RIO, and your end of commitment date with your current operator.

To know

To know

3179 is a vocal server entirely dedicated to the portability of mobile numbers. It is common to all operators and therefore allows you to easily obtain your RIO. This number is free and reachable 24 hours a day, 7 days a week.

How to get the Rio number of your telephone line ?

As soon as you take steps to change operator while wishing to keep your number current, the question of the Rio code systematically returns. What does he correspond to ? What is its use ? I change explains everything there is to know about the Rio code and the associated steps.

Your Rio code is obtained by a simple call at 3179. This number is to be provided to your new operator in the event of a change of offer and allows you to keep your current number: this is what is called portability. Other methods also make it possible to obtain your RIO code.

The usefulness of the RIO number for portability

When you want to change operator while keeping your phone number, it is essential to know your Rio number. This code will allow your new operator to terminate your current line and make the transfer of your number thanks to portability.

You want to change operator ? Contact Jechange by phone !

What is the Rio code ?

The Rio code means Operator identity statement. Each telephone line has a Rio number unique, thus acting as an identifier. This is a series of 12 figures and letters (capital letters and tiny), composed of four parts ::

1. The first 2 digits correspond to your operator operator : 01 For the Rio Orange code, 02 for the Rio SFR code, 03 The Rio Bouygues code or 04 for the Rio Free code.
2. The letter E or p corresponds to your customer category: Company or individual.
3. The 5 characters that follow correspond to your Current contract number.
4. The last 3 characters correspond to control code, which makes it possible to make the link between the Rio number and your telephone line number.

Good to know be careful not to confuse with the IMEI code: the Rio code is linked to your telephone line and not to your device. It is therefore different from your IMEI code which is specific to your phone. So, if you change number and / or operator, a new Rio code will be awarded you.

What is the RIO number of my telephone line ?

When you subscribe to an offer from a new operator but you want to keep your current number, your Rio number will necessarily be requested, regardless of the way you subscribe to this new subscription (online form, by phone, in shop…).

So be sure to recover your Rio code before any new subscription because you will quickly need it. Once you have indicated this code to your new operator, this will be responsible for terminating your current subscription and transferring your phone number On your new line.

The issuance of the Rio number is a obligation For all operators.

How to get your Rio code by phone ?

The simplest way is the most common to get your Rio number is per phone by composing the 3179. On the other hand, depending on your case, you may have to use other numbers, especially if you are abroad.

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Obtain your Rio code by calling 3179 (general number)

In order to obtain your Rio code, there is today a phone number General and free, available 7 days on 7, Round the clock, Whatever your operator. It’s about 3179 : Just compose this number From the line concerned, And your Rio number will be communicated to you vocally. You will also receive an SMS indicating you again the RIO code, the conditions of your current contract, the remaining duration of engagement and the end date of your contract.

Obtaining the Rio code has been largely simplified and put in the reach of all following the reform of May 21, 2007 set up by the Minister of Industry and Arcep, aimed at simplifying the portability process.

Good to know you will not be able to get your Rio number that if your line is still active. If your line is already terminated, you have a period of 40 days From the termination date to request your RIO code from your operator. Beyond this period, you will be totally unable to recover your Rio code and therefore keep your phone number.

Rio SFR, Bouygues, Free, Orange … Are there specific operators numbers ?

For a time, some operators had set up their own dedicated and free number to allow customers to find their Rio code (527 for Orange, 933 for SFR and 658 for Bouygues).

Gold, These numbers no longer exist today. You must therefore necessarily go through the 3179, contact your operator’s customer service, or use alternative solutions that we will detail in the rest of the article.

How to find your Rio number while being abroad ?

In case you are abroad, you can always get your Rio code by joining the customer service different operators. In this case, the call will not necessarily be free, it will depend on the operator or your current offer.

Numbers to compose to obtain his rio abroad according to the operator

Operator	Number
SFR / RED	+33 6 10 00 10 23
Bouygues	+33 6 60 61 46 14
Orange / Sosh	+33 9 69 39 39 00
Free	+33 1 78 56 95 60

Can I get my Rio number from another line ?

You are unable to use your current line to get your Rio code ? In the case of a Fixed telephone line, It is indeed possible to recover your Rio number from another line. To do this, each operator has set up a number that you can deal with from another line to get your Rio code:

Numbers to compose to get your rio from another line according to the operator

Operator	Number
SFR / RED	0800 97 3179
Bouygues	0800 943 943
Orange / Sosh	0800 00 3179
Free	0825 92 3179

On the other hand, this is not Not valid for mobile lines, For which you will have to use the line concerned, or directly contact customer service if you cannot use the current line.

How to get your Rio code without calling 3179 ?

Sometimes the vocal server of 3179 does not work or gives you incorrect information. If this is the case, other alternatives are available to you so that you can get your Rio number reliably and efficiently. These solutions can also be useful in the event of theft of your phone.

Recover your Rio number from your customer area

The majority of operators allow today to access its Rio code by going directly to its Customer Area (SFR, Red, Orange, Sosh, Free, Bouygues, NRJ Mobile). We explain the step to follow below for each operator:

• Connect on your customer area (mobile application).
• Go to the tab “Information”: You can find your Rio NRJ Mobile number there.

• Connect on your customer area.
• Go to the page “My offer».
• Click on “No more line ?».>
• Click on “Get my rio».

• Connect on your customer area.
• Click on “You want to keep your number with another operator».
• Click on “Get your rio».
• Indicate it Security Code received by SMS and click on “Confirm your request».
• Finally, click on “SMS receive”To receive your RIO code on your phone.

• Connect on your customer area.
• On the page termination, Select the line concerned.
• Click on “Keep your number with another operator “>”Get your rio“>”Display».
• Indicate it Security Code received by SMS and click on “Confirm your request».

• Connect on your customer area.
• Go to the page “My personal information».
• Click on “My rio».

Contact the operator’s customer service to obtain its RIO code

If you are unable to call 3179 from the line concerned, you can always try to Contact Customer Service of your operator From any other telephone line ::

Operator’s customer service numbers

Operator	Number
SFR / RED	1023
Bouygues	1064
Orange / Sosh	3970
Free	3244

Find the best package by contacting I change on 01 86 26 53 94
Free Selectra Service

Other ways to get your Rio number

If none of the solutions presented above works for you, you still have two possibilities:

1. Go to the store: Advisers will be able to indicate your Rio number and help you in your approach;
2. Contact his operator thanks to the contact page of his website: several means of contact will be offered to you, such as the online cat or contact email. You can also get in touch with him via social networks ; operators are generally fairly reactive and you can get help quickly.

Portability: how to keep my phone number thanks to the Rio code ?

In the event of a change of operator, this code allows you to Keep the same fixed or mobile phone number (as long as you stay in France): this is what is called the portability.

By giving this code, you can keep your number: your new operator is responsible for the termination of your old line and transfers your telephone number to the new. Portability is always a service free, whatever the operator.

Good to know that if you keep the same phone while changing operator, you must also find your IMEI code and ask unlocking of your device. Identify or unlock a phone allows you to Raise the blocking of operators To allow it to work with any SIM card.

Attention, The time to terminate the contract and portability may vary, The time that your new operator supports your number and performs the transfer, but this must not generally take more 2 days. In the event of an abnormally long period, you can request a compensation to your new operator. This compensation must be provided for in your new contract. You will receive an SMS as soon as the portability has been made and your line is available.

Thanks to portability, you will no longer need to notify all your contacts when you sign a new mobile package. It is a right of each subscriber to a mobile offer. And this, whatever your operator or the type of offer chosen.

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