The Bouygues Telecom mobile network, after five days of galley, Bouygues customers are still waiting for the reinstatement of the fiber in the Brive-Brive-la-Gaillarde basin (19100)
After five days of hassle, Bouygues customers are still waiting for the fiber reinstatement in the Brive basin
The breakdown that affects the Bouygues Telecom fiber network, since Friday, May 5, in the Brive Basin (Corrèze) is still in progress. The operator assures that his “teams are mobilized to restore services as soon as possible”.
The Bouygues Telecom mobile network
Discover everything you need to know about the Bouygues Telecom mobile network: network coverage, quality of the mobile network, 4G Bouygues and 5G flows.
François Le Gall – Modified on 09/18/2023 at 2:47 p.m. Summary
- Bouygues Telecom mobile network coverage
- The quality of the Bouygues Telecom network
- The flows of 4G and 5G Bouygues Telecom
- What are the operators who use the Bouygues Telecom network ?
- What to do in the event of a problem on the Bouygues Telecom network ?
Bouygues Telecom can rejoice: it is the Second best mobile network in Metropolitan France for the 9th consecutive year (Behind Orange), following the publication of the results of the ARCEP mobile service quality observatory. In this survey, which reviews 505 criteria made from more than a million measures, Bouygues Telecom ranks 213 times first or first ex-aequo and 215 second or second ex-aequo. “”Regarding Data services, Bouygues Telecom becomes the 1st alternative operator on all 4G and 5G indicators in dense zone, in particular on 5G flows and the most commonly used services (Concentration of web pages, video streaming. ))“Rejoices the operator in a press release.
To help you choose the best mobile network for your package, here is an inventory of coverage, flows and quality of Bouygues Telecom mobile network in 2022.
Bouygues Telecom mobile network coverage
Bouygues Telecom continues to deploy antennas to offer its subscribers an ever more extensive and efficient mobile network, as you can see on our mobile coverage card. The operator Bouygues Telecom now covers more than 99% of the French population in 3G and 4G. Like its competitors, this mobile operator is continuing its deployment efforts on the territory in order to optimize its mobile coverage.
According to the last observatory for deployments of the mobile networks of the ANFR (National Frequencies Agency), on September 1, 2023, the operator Bouygues Telecom counted 25,671 4G sites in service, Or the second operator who activated the greatest number of 4G antennas, behind Orange.
Regarding 5G Bouygues Telecom, it is available in More than 14,000 municipalities , including all cities over 100.000 inhabitants, more 60% of the population (Source Bouygues Telecom on July 01, 2023). And, according to the ANFR, the telecoms regulator, Bouygues Telecom had activated 11318 sites 5g on September 1, 2023. In 2025, 5G Bouygues will have to cover two thirds of the population. Like other operators, Bouygues deploys 5G in priority in large cities. You can follow the deployment of 5G Bouygues by consulting our cities map covered in 5G.
With a Bouygues Telecom package, you are almost sure to benefit from very good mobile coverage throughout the territory.
A 4G or 5G antenna from Bouygues Telecom is located near you ? Discover the geolocation of the relay antennas of mobile phone operators on our card.
The quality of the Bouygues Telecom network
Like every year in the fall, ARCEP publishes its observatory on the quality of mobile services. And, according to Bouygues Telecom, the operator “confirms his Position of n ° 2 for the 9th consecutive year On all the services used by customers“”. In the end, out of the 505 criteria studied by ARCEP in its observatory, Bouygues Telecom ranks 213 times first or first ex-aequo. For example, it comes in mind or ex-aequo on voice and SMS services in dense zone out of 32 of the 36 indicators measured by ARCEP. In addition, Bouygues Telecom arrives 215 times second or second ex-aequo, in particular concerning services and in particular all 4G and 5G indicators in the dense zone. Note, finally, that Bouygues Telecom is progressing strongly on Voix and SMS services in rural areas.
Comparison of the quality of mobile service by operator
| Bouygues Telecom | Free | Orange | SFR | |
|---|---|---|---|---|
| Calls | 88% | 82% | 89% | 87% |
| Sms | 98% | 97% | 98% | 97% |
| Web navigation | 90% | 91% | 95% | 89% |
| streaming | 89% | 91% | 95% | 88% |
| 3G/4G flow | 55 Mb/s | 49 Mb/s | 89 Mb/s | 57 Mb/s |
| 3G/4G/5G flow | 84 Mb/s | 64 Mb/s | 143 Mb/s | 84 Mb/s |
To find out more and know the precise results of each operator in the 15 largest cities, the agglomerations between 10.000 and 400.000 inhabitants, and the municipalities of more than 10.000 inhabitants, you can consult our mobile network test.
The flows of 4G and 5G Bouygues Telecom
The operator Bouygues Telecom has 5 frequency bands in 4G, namely the 700 MHz, 800 MHz, 1800 MHz, 2.1 GHz and 2.6 GHz strips. With Bouygues 4G, you can benefit from a theoretical speed up to 150 MB/s. But the operator announces connection speeds of up to 900 Mb/s for 4G+, which relies on the aggregation of the different frequency bands. Regarding flows with 5G Bouygues, the operator offers a flow rate up to 1.5 GB/s in the 3.5 GHz strip and 890 MB/S in the 2.1 GHz band.
Nevertheless, these are theoretical maximum flows, which are almost impossible to reach. So what about flows with 4G and 5G Bouygues in 2022 ? Here is Arcep’s response:
- Average flow with the 4G Bouygues: 55 Mb/s
- Average flow with the 5G Bouygues:84 Mb/s at the national level and 167 Mb/s in dense zone
In terms of 5G speeds, Bouygues Telecom progresses strongly, at the bridge to rank second behind Orange.
Thanks to the degree partner’s flower barometer, you can follow the monthly evolution of Internet flows on the 4G/5G network of Bouygues Telecom.
What are the operators who use the Bouygues Telecom network ?
Some virtual operators (MVNO) exclusively use the Bouygues Telecom mobile network to offer their mobile telephone services. As a reminder, a virtual mobile operator rents the network of one or more network operators like Bouygues Telecom. On the market, here are the main operators that use the Bouygues Telecom mobile network: Cdiscount Mobile, NRJ Mobile, Auchan Telecom, CIC Mobile and Crédit Mutuel Mobile, from the EI Telecom group bought by Bouygues in January 2021, but also Mint Mobile and Lyca Mobile. Or source, and its responsible and united package.
What to do in the event of a problem on the Bouygues Telecom network ?
In the event of a problem with the Bouygues Telecom mobile network, you can first carry out some checks on your mobile phone. First, you can simply turn off and restart your mobile device. Restarting your smartphone can indeed solve your Bouygues Telecom mobile network problem.
In a second step, you can check that the “plane” mode of your terminal is not active. In addition, make sure that the latter is well configured in the automatic selection of the operator’s network.
After doing all of these manipulations on your mobile phone, if the malfunction with the Bouygues Telecom mobile network persists, you can consult the incidents identified on the network of this operator. For Check the state of the Bouygues Telecom network, Go to the “Assistance” section on the Bouygues Telecom site then in “network breakdown”.
3 questions on the Bouygues Telecom network
What is the coverage of the Bouygues Telecom network ?
Bouygues Telecom’s 3G/4G network covers 99% of the population. Regarding the 5G network of Bouygues Telecom, activated at the end of 2020, it currently covers more than 14,000 municipalities, or 60% of the population (July 2023).
What are the 4G and 5G speeds with a Bouygues Telecom package ?
The maximum theoretical flow with a Bouygues Telecom package is 150 Mb/s in 4G and 900 Mb/s in 4G+. Nevertheless, the average rate in 4G Bouygues is 55 Mb/s. In addition with 5G Bouygues, it is possible to have a flow rate up to 1.5 GB/s. But, the average flow is 84 Mb/s with 5G Bouygues.
What is the quality of the Bouygues Telecom network ?
In the various studies on the quality of mobile services, Bouygues Telecom appears to be the second best network behind Orange, whether it is the quality of calls, the reception of SMS or the mobile internet.
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After five days of hassle, Bouygues customers are still waiting for the fiber reinstatement in the Brive basin
Bouygues customers have been deprived of fiber access since Friday, May 5. The operator assures that his “teams are mobilized to restore services as quickly as possible” and “apologizes for the inconvenience caused”. © Jérémie Fulleringer
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The breakdown that affects the Bouygues Telecom fiber network, since Friday, May 5, in the Brive Basin (Corrèze) is still in progress. The operator assures that his “teams are mobilized to restore services as soon as possible”.
“A cut of an hour or two can happen, we can understand. But for five days, it starts to do long !”Like many Bouygues Brivist customers who have the fiber, Jacques Courrègeongue begins to seriously lose patience, this Tuesday, May 9, at the end of the afternoon, by waiting for his internet connection to be finally restored.
According to the elements collected by a crossed client when she left the Bouygues boutique in the western zone, Saturday May 6, “up to 5.000 customers would have been affected “by this extended failure.
Civil engineering work at the origin of the breakdown
Again contacted by The mountain, This Tuesday, May 9, the Bouygues Telecom press service has neither confirmed nor invalidates this figure. According to the operator, “this incident intervened following civil engineering works carried out by a third -party company that damaged one of the optical fibers of Bouygues Telecom”. Without further details on the nature or location of this site.
A return to normal in the night ?
For the time being, the operator does not give any precise deadline for the restoration of its fixed network, but says hoping for a return to normal in the night. “Our teams are mobilized to restore services as soon as possible. Bouygues Telecom, who attaches particular attention to the satisfaction of his customers, apologizes for the inconvenience caused, “said the press service.
His subscribers will therefore have to wait at least for a few hours before recovering their connection, synonymous for the majority of them with internet access, but also on television and fixed telephone.
“For TV, fortunately I still have my rake”
Since Friday, on social networks, customers of the whole Basin de Brive have shared their exasperation in Ussac, Allassac, Dampniat, Cosnac or Malemort. “Fed up. Overwhelmed Brive agency [. ] Canal and Netflix subscriptions which will not be reimbursed. Long live telework with lost operators in technical problems, “one of them wrote.
“We called the assistance of Bouygues, that of Darty, we were confirmed the problem, I was told that I would be a discount, but nobody could tell us the cause of the problem. Fortunately, I still have my rake on the roof, we were able to have a few channels anyway during the weekend “, still blows Jacques Courrègeongue.
Companies also concerned
Companies are also affected, like the Pont Cardinal pharmacy in Brive. If the delivery of drugs has not been impacted by the breakdown “because we have an independent pro network, underlines Sandrine Chau, we lost the phone and the network for payments by bank card. We managed to find a system to return calls and we set up a connection sharing for blue cards, but it is starting to do long. And the biggest concern is that we did not have the slightest information on when it was restored.””
If Bouygues customers have obtained an extension of an additional 100 GB of data on their mobile plan following the incident, The mountain has not obtained information on any other compensation.
#bive breakdown #bouygues for 3 days ?? inadmissible . Guaranteed Internet . We talk about it pic.twitter.Com/NMVGOCFGYT
– Lasfargue (@soursac) May 7, 2023
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Michaël Nicolas