SFR breakdown: no more mobile or internet network, what happens

This interactive coverage card of the SFR network is very easy to use. Indeed, you just need to click on the SFR logo Bottom right to view the coverage of the SFR Mobile network in 3G and 4G. 5G antennas can also be consulted.

SFR network condition and mobile coverage in 2023

In 2022, SFR was the second best mobile and internet operator in France in terms of number of private customers behind Orange. Indeed, the operator has nearly 18 million mobile customers and 6.70 million subscribers at the top and very high speed, including more than 3.55 million in FTTH and FTTLA fiber.

• The essential
• THE SFR ADSL network is very well covered and it is used by more than 3 million households In France.
• Her Fiber network (FTTH or FTTLA) develops quickly, with more than 24 million eligible dwellings.
• The state of Internet network SFR can sometimes be disturbed by technical incidents in a specific area.
• There SFR mobile cover is the largest among the 4 large operators, with more than 99% population covered in 4G And 94% of the territory.
• The operator develops his 5G network, with the commissioning of many antennas in mainland France.

SFR Internet network coverage in short

SFR uses Three types of network To connect customers to the Internet:

• A broadband network passing through telephone lines (ADSL and VDSL2).
• A fiber optical network from start to finish (or FTTH fiber) By very high speed.
• A very high speed network with coaxial termination (Fttla) Inherited from Numericable.

The network passing through FTTLA technology offers slightly lower flows than a FTTH network entirely in optical fiber, of the order of 1 Gbit/s maximum in downward speed and 100 Mbit/s in speed upwards.

On these networks, SFR offers 3 Internet offers: the Fiber Starter box, the Power fiber box and the Premium fiber box, each declined in FTTH or FTTLA (FTTLA offers are called THD BOX)). The operator also offers two low cost offers: the RED + ADSL box offer and the Red Fiber offer.

The SFR Optical Fiber Optical Network: figures and coverage

SFR therefore has two optical fiber networks: the Ftth and the Fttla. This is the last major operator using FTTLA for its Internet subscriptions. Approximately 1.12 million subscribers still use the FTTLA network in June 2022.

SFR’s FTTH fiber network allows subscribers to a maximum flow of 8gbit/s. Today, the operator has more than 3 million customers on its fiber optic offers from start to finish and the SFR network continues to be extended.

The fiber network to the last amplifier (FTTLA) of SFR is in fact the network inherited from theNumericable operator. It makes it possible to reach flows down around 1 Gbit/s in very large cities. The maximum amounting flow rates are however limited to 100 Mbit/s.

FTTH and FTTLA combined, There are more than 24 million households eligible for SFR fiber. Discover the fiber coverage in France via the arcep card below:

You wish to take out an SFR offer ?

The state of the SFR network in ADSL and VDSL2

SFR has about 3 million high speed subscribers (ADSL/VDSL). However, this number only decreases each year due to Deployment of fiber optics and fiber offers from the operator.

In 2021, the number of fiber subscribers (FTTH and FTTLA) exceeded the number ofADSL/VDSL subscribers, For all operators in the country. We currently count 14.5 million households connected to FTTH against just over 12 million in ADSL or VDSL.

The SFR mobile network and its territorial coverage

In 2022, SFR declared to have anfr (National Frequencies Association) 23176 4G antennas And 4,984 5G transmitters (including 2828 on the 3500 MHz band), the number of which only increases over the months given the deployment of the 5G network of the operator in France. The operator has more than 18 million mobile customers. The 5G Red network is also the same as that of SFR.

SFR’s 4G network coverage is the best in the country, covering more than 99% of the population And 94% of the territory metropolitan. Find the list of relay antennas near you in our dedicated page.

SFR mobile network coverage:

This interactive coverage card of the SFR network is very easy to use. Indeed, you just need to click on the SFR logo Bottom right to view the coverage of the SFR Mobile network in 3G and 4G. 5G antennas can also be consulted.

The colors show the areas where the SFR network is available, distinguishing 3G (purple) and 4G (orange).

SFR network problem: how to consult them ?

Due to its vast network infrastructure both mobile and fixed, incidents and SFR network failures sometimes take place, causing problems of connection and reception to the operator subscribers. On the SFR assistance site, A card can be viewed to see in detail the state of the SFR network updated time by hour and off-service antennas.

If a SFR network failure has been reported near you and you notice a Degradation of your connection, You will have to take your pain in patience and not hesitate to Contact the operator To learn more about solving the SFR network problem.

If you have connection problems butNo network incident is not visible near you, perhaps the problem comes from your connection itself rather than from the SFR Internet on a municipal or regional scale. Remember for example to check the connection of your installation (Internet box, decoder, fiber or ADSL) and Restart or reset your modem.

SFR Network: Mobile and Internet offers available

Currently, the operator offers 3 fixed internet offers : Starter fiber box, Power fiber box, premium fiber box. Each of these offers is available in ADSL/VDSL, FTTH fiber or FTTLA (called THD). They go away from 20.99 €/month (price stored for the fiber starter box) to 35.99 €/month (Premium fiber box) and are with 12 -month commitment ::

Mobile, 6 packages are available on the SFR 4G/5G network. These packages are without engagement (in SIM version alone) or with 24 -month commitment (subscribed with a mobile).

Updated on 06/13/2023

Arnaud is freelance redator for selectra and writes telecom items for all selectra sites.

SFR breakdown: no more mobile or internet network, what happens ?

SFR breakdowns affect the mobile and internet network many customers. The SFR incident map shows that almost all regions of France are concerned, such as Île-de-France, Auvergne-Rhône-Alpes, Provence-Alpes-Côte d’Azur and Hauts-de-France.

Since Monday August 21, 2023 and still today despite a brief return to normal, Many SFR customers encounter difficulties in accessing the mobile and internet network. According to the Map of SFR breakdowns, incidents are reported in almost all regions of France, notably in Île-de-France, Auvergne-Rhône-Alpes, in Provence-Alpes-Côte d’Azur and Hauts-de-de France.

The reports are piled up:

SFR breakdown: thousands of private network and internet users

These breakdowns can affect as well votes, sms and data services. Generally, these can be technical problems on relay antennas, maintenance work, bad weather or power cuts. For example, on August 21, 2023, a breakdown hit the SFR mobile network in the Ain department because of a lack of power supply. In March, a gigantic breakdown touched SFR and Bouygues.

It would be this a priori maintenance from SFR On a multitude of antennas, but we are still awaiting a response from the operator.

Faced with these dysfunctions, dissatisfaction rumbles on social networks and forums. Some complain that they cannot make calls, send messages or surf the internet from their smartphone. Others deplore a break from their internet connection at home, whether they are subscribed to fiber or ADSL.

For know if an SFR failure is underway near you, You can consult the mobile network incident card on the operator’s website. You can also contact SFR customer service at 1023 or via the SFR & me application to obtain more information on the nature and duration of the breakdown.

If you are the victim of a SFR box failure, you can benefit from the guaranteed Internet option which allows you to benefit from a rescue connection until the services are restored. This option gives you access to an unlimited 4G mobile plan for 30 days or a 4G key with 100 GB offered for 60 days. To take advantage of it, simply go to your SFR customer area or to the SFR & me application and activate the option.

If you are faced with an SFR network failure on your mobile, you can try some simple solutions to try to solve the problem. For example, you can:

• Restart your phone,
• Check that the network settings are correct,
• Activate and deactivate plane mode or remove and put your SIM card back.
• If none of these manipulations work, the problem may come from the network itself and have to wait for its resolution.

In the event of a persistent or recurrent breakdown, you can also consider Change mobile or internet operator If you are not satisfied with the SFR services. There are still other suppliers who can offer you better network coverage or a more stable connection according to your geographic area.

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