How to solve fiber connection problems with my box more sfr

Push the button “Launch step 5”.

How to diagnose my telephone line ?

Click on “Telephony”, Then select the tab ” General “.

• Your line is ” Active ” looking at “Line State”,
• The phone’s handset is properly hung up.

Click on ” Maintenance “, Then ” Diagnostic “.

I launch step 1

Push the button “Launch step 1”.

When making this step, you must hear a small specific “clac” noise in your box.

This “clack” indicates that your box commits properly to the Internet to transport or receive your calls in unlimited telephony.

To know

During this test, no communication can be carried out or received. At the end of the test, it will be necessary to restart your modem.

I launch step 2

Push the button ” Launch step 2 »».

Then follow the indications on the screen.

I launch step 3

Push the button ” Launch step 3 »».

During step 3, you must hear a ringtone issued from your phone. It indicates that your box can reach your phone.

You don’t hear ringing ?

• Check your phone connection.
• If you use several wireless phones connected to a DECT base, make sure that phones are properly associated with the DECT database by helping you with the user guide of your device.
• Check that the reception bases of your wireless phones are well connected to the electricity sector.

Do not hesitate to perform a new test with a second phone.

Remember to recharge or replace the batteries of your wireless phones if necessary.

I launch step 4

Push the button “Launch step 4”.

Step 4 allows you to check the presence of the tone.

• Take off your handset.
• Check that the handset makes a tone.
• Hang up.

You don’t have a tone ?

Check the whole connection

of your phones.

I launch step 5

Push the button “Launch step 5”.

This step makes it possible to verify that your SFR box recognizes the actions of the keys of your handset.

Press the 0 to 9 keys in order and hang up.

With each press on a touch, you must hear a sound. Otherwise, please change the handset.

I restore the default settings

Access your box management interface again.

Click on “” Maintenance “, Then ” System “.

In category “Configuration parameters”, on the line “Restore the default parameters”, Click on the button ” To validate “.

The box reconnects

I check that I can change my mobile offer

When reconnecting in your box, the connection of the connection automatically launches.

Once the connection is restored, the diode ” Access “Becomes fixed.

To know

To know

After restoration of the settings, you must reconfigure the WiFi settings of your peripherals.

I restart my box

Click on the button ” To restart “ of the diagnostic page.

Do not forget this restart, at the end of the procedure: it is essential !

Tips & Tips

Check and trouble your box with the SFR & me app or on your SFR customer area*

Download the application for free SFR & me. The diagnostic functionality allows you to resolve many situations in the event of a malfunction of your telephone line. From the menu Help, Start your equipment analysis by pressing the button Diagnosis of my box. Depending on the results, you can be put in touch immediately with a technical advisor.

* It is also possible to make a diagnosis from your SFR customer area, sections Incidents and troubleshooting> Diagnosis of my box.

To find out more about the SFR & me application, click here

How to solve fiber connection problems with my box more sfr ?

To restart it, click on ” To validate “.

To know. The restart of your mini case can take several minutes. During this time, the witnesses flash. Please do not turn off or unplug your mini case have during this phase.

When we have in service, it is not possible to restart it via the box interface.

To know

To know

Restarting your mini-boxes have been able to take several minutes, during this time, the witnesses flash.

Do not extinguish or unplug your mini-box have during this phase.

When we have in service, it is not possible to restart it via the box interface.

I launch the diagnosis of

To check the proper functioning of your fiber installation, click the button ” Throw “ in category ” Information has »».

You will find the basic information on your mini case have:

– Main and rescue version of the firmware,

– service time,

– Optical signal intensity,

I decrypt information on

I understand the advanced indicators of the

Different indicators make it possible to diagnose a dysfunction.

I understand the seers of the

The seers of the have, according to their state, allow you to make a diagnosis.

I correct an optical problem

In the event of an optical problem (very radius of curvature, abnormal attenuation, disconnected or badly fiberly fiber):

• Check the fiber optic cable, it should not be folded, twisted, or shealed,
• Turn off your mini-box with the ON/OFF button .
• Make sure that the fiber optic cable tip is well inserted in your wall optical intake and that it is not damaged.
• Disconnect and reconnect the green fiber optical tip from the wall outlet in the Pon socket of your mini-box have (you must hear 2 locking “clicks”).
• Rallume your mini-box have by positioning the ON/OFF button on ” WE “.

I handle the optical cable with care

• The fiber optic cable is very fragile and must be handled with caution.
• Do not touch the white tips of the fiber connector, located at the ends of the fiber optic cable.
• Do not wipe the end of the fiber optic cable at the risk of damaging it.
• Never look at the connector when the other end of the fiber optic cable is connected to the wall outlet or an active transmitter (laser risk that can cause serious eye lesions).
• Never touch or approach skin or eye a cut garter. The fiber is made of glass and could cause serious skin or retinal lesions.

I am able to diagnose and correct most of the fiber optical problems !

The fiber cable is disconnected

I recognize the symptoms

If the fiber cable is disconnected or cut:

• The intensity of the optical signal received and transmitted is -999 DBM,
• The storage parameter on Pon is o1,
• The Pon parameter is indicated in dysfunction.

I correct the problem

• Turn off your mini case using the button “On/off”.

Make sure that optical fiber is well inserted in your wall optical and it is not damaged.

• Disconnect and reconnect the green end of the fiber optics from the wall outlet in the mini case have.

I turn on my mini case have

Rollume your mini case have by positioning the button “On/off” on ” WE »».

I can reconnect a disconnected cable, but not repair a cut cable !

The Ethernet cable is disconnected or damaged

I recognize the symptoms

If the Ethernet cable is disconnected or damaged:

The LAN light of your mini case seems to be extinct,

An error message “mini-have disconnected” appears in the information menu have,

or the section ” Information has “Does not appear in the section” Diagnostic “From the menu” Maintenance »».

I correct the problem

• Turn off your mini case using the button “On/off” by positioning it on ” Off »».
• Disconnect and reconnect the power cable then position the button “On/off” on ” WE »».
• Disconnect and reconnect the gray ethernet cable that connects your mini box have to your fiber box.



I turn on my case have

Rollume your mini case have by positioning the button “On/off” on ” WE »».

I change the ethernet cable

If despite this manipulation the LAN light of the mini box have is still not on, change the ethernet cable.

The problem came from my ethernet cable !

The mini box has is extinguished

I recognize the symptoms

If the Minicbîteau have is extinguished:

No light is on on your mini case have,

In the menus ” Maintenance “, Then ” Diagnosis and fiber “, And ” General “, the message ” mini-unavailable »Appears,

Or there is no section ” Information has “In the menus” Maintenance “, Then ” Diagnostic »».

I correct the problem

• Disconnect and reconnect the power cable.
• Position the button “On/off” on ” WE »».

I solved my problem and everything is fine !

Tips & Tips

Check and trouble your box with the SFR & me app or on your SFR customer area*

Download the application for free SFR & me. The diagnostic functionality allows you to resolve many situations in the event of a boxing of your box. From the menu Help, Start your equipment analysis by pressing the button Diagnosis of my box. Depending on the results, you can be put in touch immediately with a technical advisor.



* It is also possible to make a diagnosis from your SFR customer area, sections Incidents and troubleshooting> Diagnosis of my box.



To find out more about the SFR & me application, click here