Sosh by orange package

To date, there is no Sosh Pro range. This means that any user seeking offers reserved for professionals and companies will have to go through Orange pro. Indeed, the Historical Orange operator offers mobile plans, internet offers and various services and options only dedicated to professional subscribers !

SOSH The cheap Internet and Mobile operator

Launched by Orange in 2012 to compete with low cost brands on the mobile telephony market, Sosh is originally a range of low cost mobile 4G cost packages. Completely dematerialized, SOSH is renowned for its mobile packages without obligation and its Sosh box offer which gives access to a fixed line and internet access by fiber or ADSL. This page brings together everything you need to know about Sosh.

Sosh: What you need to know

SOSH Internet supplier information:

Name
Customer service number	3976
The head office	Paris
Customer area link	https: // www.sosh.fr/space-client-accuueil
Siren	380129866
Intra -community VAT number	FR89380129866

The birth of the Sosh brand

Sosh was created in 2011, a year after the launch of Free Mobile, which turned the mobile telephony market with its more than attractive prices. The supplier low cost brand Orange was born: Sosh. Since then, it has become an orange brand that has offered 4G packages without engagement, But also internet access without commitment with a SOSH offer: the SOSH box which offers internet access and a fixed telephone line.

Today, SOSH can be summarized in 4 fundamental points: reliability , listen , freedom , autonomy .

Sosh in a few figures

• 28 years of expertise through Orange
• + 4 million customers
• 93% coverage of the territory via the Orange mobile network

SOSH: What is its positioning ?

Sosh has asserted itself and positioning itself in traditional French operators such as Bouygues Telecom or SFR. At the heart of Orange’s strategy for attract native digital and gain market share on theentry level, Sosh now has more than 4 million customers.

Sosh’s development is actually a Response to the new entrant Free. The Low-Cost brand is based on plans at low prices (from € 4.99), a communication adapted and personalized to 15-34 years, and an appearance 100% digital. Sosh is only present on the web, which means thatNo Sosh store does not exist, and that traditional customer service by phone is replaced by Cat, forum and social networks.

Thus, Sosh appropriated a brand image low-cost, without engagement, and totally dematerialized, Just like its competitor low-cost red by sfr.

Sosh customer service

How to contact Sosh customer service ?

You wish to contact Sosh ? Being 100% dematerialized, It may seem complicated at first to reach the supplier. However, the absence of customer service does not necessarily mean that the customer is alone in the event of a problem. The Low-Cost brand has found the lack of stores and telephone advisers by turning to the new communication tools such as social networks, e-chat, forums and the creation of detailed FAQ.

How to contact SOSH online ?

As explained previously, contact Sosh online is the better way to get an answer. Two possibilities are available to the user: go through social networks or the online cat on the site.

To benefit from a technical assistant or a repair quickly, thee-chat is accessible From the customer area user or from the application My Sosh. An advisor will directly respond to customer requests. On the other hand, this channel being one of the only ways to contact SOSH is strongly requested on a daily basis. It will therefore sometimes be necessary to be patient !

Regarding social networks, Twitter is the one where Sosh is the most present and responsive. Everyone is able to access it and visualize the questions and answers already present on the account of the Low-Cost brand (@Sosh_fr)). The Sosh community is led by Sosh webconstans, from Monday to Saturday, from 8 a.m. to 8 p.m. Nevertheless, if you want to ask another question, you will first have to create your own account !

Finally, subscribers can also find solutions to their problems in The FAQs and on the Sosh advice forum.

How to contact Sosh by phone ?

Although SOSH is reachable online, it sometimes seems necessary and more practical to speak in an advisor to give him his request or his problem. In order to call SOSH, the operator provides the following number: 3976.

The SOSH customer service number is to be composed in the following cases:

• Flight, loss or breakage of your mobile
• Internet cut
• Commissioning

From abroad, The Sosh number to be reached is the +33 969 393 900.

Before calling, it may be wise to check the Sosh customer service hours To avoid too long waiting time.

What is Sosh’s postal address ?

Certain requests such as complaints or terminations can be made by registered letter. To do this, you will have to send your mail to the following SOSH customer service:

Sosh customer service
Orange mobile
Consumer service
33732 Bordeaux Cedex 9

What are the Internet and Mobile Sosh offers ?

What are the Sosh Internet box offers ?

Sosh is not limited to the sale of mobile plans. Based on the Orange network, Sosh has developed an internet offer available with the fiber as in ADSL :: The Sosh box from € 19.99 per month.

This offer is said Triple play, That is to say, it includes both Internet, TV and fixed telephony. The Orange TV option is available from all devices: smartphone, computer or tablet … except from TV ! It gives access to live channels, a selection of paid bouquets but also to replay.

To note : The orange TV option is not included by default in the offer. This is an option free on request.

In order to enjoy a wide selection of TV channels directly on television, Sosh offers in its Internet offer theTV decoder option + Orange TV app for € 5/month In addition to the price of the subscription.

Find the Sosh Fiber and ADSL Internet box offer:

Summary of Fiber and ADSL Internet offers marketed by SOSH (September 2023)

Offer	Downspout	Telephony	TV	Price/month
The Sosh Adsl box	50 Mb/s	Unlimited calls to mobiles: without commitment – Call without counting in mainland France and DOM, Algeria option: Do not let the distance separate, Asia South East: Stay in touch with your loved ones in Asia, Pakistan -India peninsula: Keep contact With India Pakistan and Bangladesh, Stop Pub: Stop Pub: Block unwanted calls on your fixed phone, Premium call referral: transfer the calls received on your fixed to other numbers, presentation of the name: Identify the Name of your correspondent, call signal: Do not miss any important call when you are already online, Pack Services Tranquility: Three Privacy options for your landline phone	Orange TV: 140 channels including more than 70 in HD. On your TV and on mobile tablet and PC/Mac, Orange TV on connected TV: the best of orange TV on your Samsung connected TV, the TV key: benefit from the essentials of orange TV at You or in mobility on the TV of your choice, change for the UHD 4K TV decoder: Take advantage of an image and content in Ultra High Definition 4K, Multi-Screen TV Recordur 100h: Access your TV records from the screen Your choice, multi-ecrans TV recorder 300h: access your TV records from the screen of your choice, Orange TV on app only: all the TV with you anywhere	€ 20.99
The Sosh Fiber box	300 Mb/s	Unlimited calls to mobiles: without commitment – Call without counting in mainland France and DOM, Algeria option: Do not let the distance separate, Asia South East: Stay in touch with your loved ones in Asia, Pakistan -India peninsula: Keep contact With India Pakistan and Bangladesh, Stop Pub: Stop Pub: Block unwanted calls on your fixed phone, Premium call referral: transfer the calls received on your fixed to other numbers, presentation of the name: Identify the Name of your correspondent, call signal: Do not miss any important call when you are already online, Pack Services Tranquility: Three Privacy options for your landline phone	Orange TV: 140 channels including more than 70 in HD. On your TV and on mobile tablet and PC/Mac, Orange TV on connected TV: the best of orange TV on your Samsung connected TV, the TV key: benefit from the essentials of orange TV at You or in mobility on the TV of your choice, change for the UHD 4K TV decoder: Take advantage of an image and content in Ultra High Definition 4K, Multi-Screen TV Recordur 100h: Access your TV records from the screen Your choice, multi-ecrans TV recorder 300h: access your TV records from the screen of your choice, Orange TV on app only: all the TV with you anywhere	€ 20.99

Subscribe the most suitable SOSH Internet box in 5 minutes with Boutique-Box-Internet.Fr !

What are Sosh’s mobile packages ?

To attract customers, SOSH focuses on the attractiveness of its prices. 4G is included With all Sosh packages from 4.€ 99 per month and internet volumes included in offers vary between 100 MB and 20 GB depending on the chosen offer. For its 4G coverage, Sosh uses the Orange 4G network that covers 99% of the French population since January 2019.

SOSH Mobile Packages (September 2023):

Package	Telephony	Internet	Price/month
100Mo Blocked	2 hours of calls blocked from France and Europe. Unlimited SMS/MMS	100 MB	€ 5.99
20GB	Unlimited calls and SMS/MMS from France and Europe.	20 GB	€ 11.99
100Mo	2 hours of calls from France and Europe. Unlimited SMS/MMS	100 MB	€ 5.99
1GB	Unlimited calls and SMS/MMS from France and Europe.	1 GB	€ 7.99
130GB	Unlimited calls and SMS/MMS from France and Europe.	130 GB	€ 15.99

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Sosh’s prices

The prices for Sosh offers are, by the low-cost nature of the subsidiary, very attractive. Indeed, these prices are more advantageous than those of Orange.

The price of Sosh boxes is € 19.99 per month, while those of mobile plans are starting to € 4.99/month And do not exceed 25 €/month, What satisfy everyone !

Sosh promotions

Although the prices for SOSH offers are already attractive, the supplier regularly offers promotions. Generally, these reductions concern smartphones or mobile packages and are applicable during specific and usual periods: Back to School, Christmas, Black Friday…

Stay on the lookout to miss anything !

How to manage the steps with Sosh ?

How to know your internet connection speed with Sosh ?

Whatever the mode of conexion (ADSL, VDSL, optical fiber), it is quite possible to know its connection speed to the Internet. To do this, just make a debit test, also called speedtest.

Thus, the user will obtain a report concerning the performance of its Internet connection: downspout, asdcendant flow And ping.

Sosh fiber eLigibility

To find out if your line is eligible for optical fiber, the best is to make a eligibility test, Online, from the SOSH website, in store or by phone with your current ISP.

Indeed, the network and the orange fiber cover allow Sosh to offer internet subscriptions in ADSL, VDSL but also in fiber optics. Optical fiber connections generally allow higher speeds than those of the DSL family. They therefore involve being there eligible.

How to solve a connection problem with Sosh ?

Subscribe a SOSH offer

To take out a SOSH subscription, the options are to go through The FAI website, Or via the Boutique-Box-Internet service (Information/subscription in 5 minutes, at no additional cost) and to choose from the packages the one that suits you best.

If your request concerns an internet offer, it will be necessary beforehand a fiber optical eligibility test.

How to terminate your Sosh offer ?

SOSH offering only non -binding offers, users can terminate their subscription when they wish. The operator being dematerialized, the steps are also. It will therefore be necessary to get in touch with online customer service or go directly on the customer area ::

• Go to the section “Offer and options”
• Select “Terminate your offer”
• You just have to to validate !

Once it is done, it is necessary to count 10 days After the validation of your request so that the termination takes effect.

A second possibility is available to customers to terminate an offer: Send a letter directly to the parent company, Orange. To do this, you will have to send the termination letter to the following address:

Orange – Mobile customer service
Termination service
33,734 Bordeaux Cedex 9

Whatever you proceed, you will not have No termination fees.

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Sosh customer reviews

Before choosing your operator, it may be wise to consult the various consumer opinions about it. THE Opinion concerning SOSH, The Low-Cost operator of Orange is to date very mixed. However, Sosh takes advantage of the important network of O

SOSH customers’ positive opinions

Sevcrep’s opinion:
“” “Great customer service, and I’m not kidding. So far, as soon as I contacted them to report a problem or make a special request, I have always had someone, their online help works very well. And even if the answers are not always positive, they are very polite, courteous, and explain the reasons for refusals or acceptance. I am very satisfied to have gone home for my mobile plan, as well as my fiancé, we also have fiber at home. It changes from Bouygues customer service that clearly makes fun of its customers. I recommend that you go to Sosh.”(Source: Trustpilot).

GM opinion:
“” “Subscription of a fiber + TV contract, no concern for use, constant line and without problem. 2 moves with Sosh, despite some hazards for which they cannot be held responsible (loss of a colissimo) without consequences thanks to a customer service via chatbot very reactive and very helping with precise and fast responses. Good technician sent on site barely 30 min of installation (former resident at Bouygues) nothing to say. Very satfisfed”(Source: Trustpilot).

The negative opinions of SOSH customers

Opinion of Abdel Mimi:
“” “Catastrophic customer service
After 1 month and a half of combat, around 25 advisers contacted by taking each time between 30 minutes and 1 hour, nothing has been paid, the price of my package does not correspond to what I signed, the telephony included normally n ‘ To have been activated and Sosh has been going around in circles for 45 days … inadmissible”(Source: Trustpilot).

Leia’s opinion:
“” “I never give positive or negative online review but this time, I will make an exception. I am more than dissatisfied with the waste of time and energy of being a client Sosh.
I put a star because it is the minimum possible. Your customer service is lamentable. Unable to have someone on the phone, each request by phone sends us back to the cat. You have to explain your situation from A to Z to each advisor on this famous cat because no follow -up or customer file completed I suppose. One of the advisers has closed the conversation without helping me. The customer is clearly not respected, we are just a wallet. I prefer to say things in front but in this case it is not possible since I cannot have anyone phone.”(Source: Trustpilot).

Sosh Pro offers

To date, there is no Sosh Pro range. This means that any user seeking offers reserved for professionals and companies will have to go through Orange pro. Indeed, the Historical Orange operator offers mobile plans, internet offers and various services and options only dedicated to professional subscribers !

Subscribe the offer most suited to your needs in a few clicks !

Sosh by orange package

The Sosh digital brand is a low-cost formula from the Historic Orange operator. With this mobile operator, you therefore benefit from the performance of the Orange network. This digital brand offers 4 non -binding packages at low prices from 4.€ 99 per month of 2 hours of calls for unlimited calls, from 100MB to 50GB of mobile internet per month in 4G without forgetting the unlimited SMS and MMS.

• Promotions: a package on the orange network with 1GB at only 7.99 € or 40GB at 11.99 € + an unlimited package 130GB at 15.99 € per month. Sosh launches his very first 5G package with 140GB at only 20.99 € per month.

Other operators

Other operators

Sosh by orange package, an operator 100% online

The digital brand Sosh proposed by the historic operator Orange only markets free formulas without obligation, you can change at any time or leave this operator at no cost. Another asset of the SOSH brand, you benefit from Orange mobile network, The number one network in France. For information, today, the operator Orange covers almost 98% of the French population in 4G. He is also elected best mobile network in France according to the latest report on Arcep.

If you wish to contact the SOSH operator, advisers are available 6 days a week and 8 a.m. to 8 p.m. by chat for business issues or from 8 a.m. to 10 p.m. for technical questions. In addition, you have access to your customer area 24 hours a day. The latter is also accessible via the application Mysosh. You can also find the answers to your questions on the Sosh support forum and this 24/7.

To take advantage of a SOSH mobile subscription, simply order a new SIM card billed at € 5 when ordering or choose a new mobile in a large catalog of more than 90 models (new or used). To facilitate your purchase, Sosh offers you the possibility of paying your new phone in 4, 12 or 24 times free or cash.

Sosh: non -binding mobile packages

Package	Calls	SMS and MMS	Data	Roaming	Price
100 MB	2 hours	Unlimited	100 GB	0 GB	€ 11.99
40 GB	Unlimited	Unlimited	50 GB	15 GB	€ 11.99
130 GB	Unlimited	Unlimited	130GB	20 GB	€ 15.99

The Sosh operator markets a formula at 5.99 € per month only ! This low -price package brings together 2 hours of communication per month in mainland France and from Europe as well as unlimited SMS and MMS in Metropolitan France and from Europe. For the mobile internet part, this package includes 100 MB of data per month on the entire orange mobile network (2G, 3G, 4G/4G+). The excluded package is billed 0.05 €/MB. This 2 -hour mobile offer at less than € 6 per month is also available from this operator in blocked version at the same price. With the blocked plan Sosh, no risk of overlapping, your calls beyond 2 hours, Internet connections beyond 100 MB included in your package, and your calls to or from the international. Rest assured, you remain reachable and continue to send your SMS and MMS unlimited, once your 2 hours are used.

The Sosh package displayed at 7.99 € per month integrates unlimited calls In mainland France and from Europe (from the Europe, Switzerland/Andorra and Dom areas to these same areas and metropolitan France), so unlimited SMS and MMS in mainland France and from Europe. For your web uses, you benefit from 1GB of data each month (excluding package charged 0.05 €/MB), enough to consult your emails, your online agenda or the weather punctually.

Sosh also offers a 40 GB package for € 11.99 with unlimited communications and 15 GB from Europe.

SOSH package at € 19.99: Internet in your smartphone

The SOSH package accessible at € 15.99 per month allows you to stay in touch with all your loved ones thanks to unlimited calls in mainland France and from Europe. Since May 18, 2017, calls, SMS, MMS and the 130 GB of Internet included in your package can be used without additional cost during your trips to Europe, including in Switzerland and Andorra. You can use your Sosh package from Europe under the same conditions as if you were in mainland France, to communicate to mainland France and the other countries concerned (area Europe, Switzerland / Andorra and DOM). For your mobile internet uses, SOSH provides you with this offer a 20 GB web envelope per month in France and Europe (reduced debit beyond). At the time if you needed the internet on your PC or tablet on the go, you had the opportunity to activate for free MODEM FUNCTION, Today you can use the many gigas of this package for connection sharing. Find all the details of our guide to well use a SOSH package abroad.

Another connected package available from this 100% web operator, the SOSH 5G package at 20.99 € per month without commitment. This package brings together unlimited calls in mainland France and from Europe. With this Sosh package, you can surf Thanks to your 140GB data envelope per month valid in France and Europe. You could also activate for free from your customer area the modem function on this offer in order to share your data envelope on all your devices (PC, tablet) on old package, but today this fact with the connection of connection.

Go to Sosh . What services are included in a package ?

With the operator SOSH, you also enjoy many services included without additional cost such as the Orange after -sales service for 24 months, the warranty in the event of theft, the consumer alert, the invoicing to the second, the mobile conference, parental control, the International mode… You can also personalize your SOSH package with paid options from € 1 per month such as TV on mobile, Deezer, Netflix … but also options for international, surfing or insurance ..

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