Contact SOSH: SOSH customer service contact and number

The best way toGet help with Sosh.Fr is to go to the assistance page.sosh.Fr . Several options are then available to you:

SOSH customer service: how to contact SOSH by phone in 2023 ?

To contact a SOSH advisor from a landline or mobile phone, you must compose the SOSH customer number 3976 Between 8 a.m. to 8 p.m. Customer service provides assistance for all questions related to packages, termination, breakdowns or even Sosh customer area. Discover in this guide all the ways to reach Sosh.

Sosh number: how to reach Sosh by phone ?

Sosh customer service	3976
Sosh customer service hours	From Monday to Saturday, 8 a.m. to 8 p.m
From abroad	+33 969 393 900
Subscribe with a new operator	01 86 26 69 49

SOSH customer service information on September 20, 2023

SOSH numbers to reach a SOSH advisor by phone

• Sosh customer service phone numbers
• THE 3976 (Free service + call price) from mainland France
• For the voice server: the 740 from an orange mobile and the 0800 100 740 From an orange fixed
• THE +33 969 393 900 from abroad (Sosh number not surcharged, the price of the call according to the operator)

Sosh is Orange’s “low-cost” operator who offers a Offer 100% online And therefore does not have physical store. The majority of the problems you will have to solve can nevertheless be solved online, either by consulting the help sections or using the cat to speak to a SOSH advisor directly. Most approaches such as the subscription of a Sosh mobile plan or the purchase of a smartphone can for example be done online.

However, for some emergency cases such as the commissioning of your equipment, theft of your laptop or a breakdown of your Internet box, it is always preferable to Contact Sosh by phone not surcharged.

To call it Sosh customer service, you can Contact SOSH by phone by composing the SOSH 3976 number From a landline or laptop. SOSH advisers are available for any information request, if you prefer to communicate orally.

SOSH advisers can be reached from Monday to Saturday from 8 a.m. to 8 p.m. For Contact Sosh By this non-surcharged phone, it is preferable to favor morning calls between 8 a.m. and 9 a.m., between 2 p.m. and 5 p.m. during the afternoon on weekdays or Saturday from 8 a.m. to 2 p.m.

For Contact Sosh by phone not surcharged, You can also compose the Sosh Mobile number 740 (from an orange mobile) or the 0800 100 740 (from an orange fixed). The service and the call are free in mainland France. Be careful however, these Sosh numbers will allow you to be put in touch with the vocal server. This vocal mailbox allows you to carry out multiple approaches related to your Sosh mobile package.

If you are abroad and you need to contact Sosh quickly, you can compose the Sosh number +33 969 393 900 (Crystal number not surcharged).

How to contact SOSH customer service online ?

Sosh assistance online

SOSH, as mentioned above, is an operator that works mainly online and the available resources of the SOSH customer area on the Internet are substantial.

Before contacting an advisor, you can always do some searches online in the help and contact section of the operator’s site. This section “Help and contact” Contains three online resources that may be useful to you, namely the tools, the FAQ and the support forum.

THE Sosh tools are there to help you manage your account and your equipment as independently as possible and redirects you on online services according to the problem encountered. For example, you can launch a Online diagnosis in the case of a connection problem or perform monitoring your order SOSH online directly from this space.

There Faq is an online service now common for most customer services on the Internet. Sosh is no exception to the rule and offers you in this section to find the most common questions and the solutions offered. Subjects like The change of a mobile orange package for a Sosh package Or Understand the bill for a mobile plan are among the classics.

THE support forum, that you will also find under the name of community, uses the questions and solutions brought by subscribers (also called “Soshers”). With over 760,000 members and thousands of subscribers Connected every day, many solutions are offered by other SOSH customers. When a solution has been found in the subscriber problem, it is marked as “validated solution”.

You are looking for a box or mobile offer ? Discover the available offers and let yourself be guided in order to take advantage of the partner offer most suited to your needs.

Info – Subscription on 01 86 26 69 49 Announcement – Selectra service not partner of Sosh

Sosh cat service to speak with an advisor

If despite all your efforts and all your research, you still have not found a solution to your problem among the various Sosh online help services, it is then time to solicit a Cat advisor To assist you. The cat option is available online from the section “Help and contact”, The option will be accessible in the “Contact Sosh” tab at the bottom of the page once you have asked a question in the Sosh assistance search bar.

SOSH and the Prix de Excellence Customer Sosh won in 2021 for the fourth consecutive year the Prize for Customer Excellence created and awarded by the Academy of Service, Ipsos and Trusteam Finance. Ipsos evaluates in particular within the framework of this prize, satisfaction and customer recommendations linked to the brand.

As when it comes to Contact Sosh By phone, it is best to favor early morning or early afternoon schedules per week. The cat is accessible on more extensive schedules than customer service by phone. You can request an advisor from Monday to Sunday, to 8 a.m. to 10 p.m. Sunday from 8 a.m. to 6 p.m. is also a good time to contact the cat of Sosh customer service.

SOSH: Contact via Facebook and Twitter

SOSH as a brand for a young and mobile community is very present on social networks. If you also use Facebook and Twitter it may be the simplest solution to get a answer to your questions as quickly as possible.

Whether on the Facebook page where the twitter account, You can request Sosh by message. On Twitter you can also ask general questions directly in Sosh, the general account @Sosh_fr will put you in touch with advisers. If advisers need more information, they will contact you directly by private message to assist you.

The MySosh application

MySosh is the dedicated application of the operator which allows you to access many features whether it is monitoring of your consumption or the change of mobile package.

The application is available for free on Google Play For Android users and onApp Store for iPhone holders.

The MySOSH application allows you online monitoring of your consumption and your SOSH invoices but not only. You can also subscribe or terminate mobile options, block services that generate out package or even change mobile.

Certain options also allow you to solve problems which should normally require contact Sosh advisers. You can for example get help to find your PUK code (code required if you have made a mistake three times of PIN code) or unlock your laptop for example.

How to contact SOSH by email or by mail ?

Contact SOSH by email SOSH has no email address that you can contact. For online written requests, you will have to use the cat or facebook and twitter. Instead of Contact Sosh by email, You can always send your complaint by mail.

It may sometimes be necessary to contact customer service by mail when you have important complaints. In this case, it is always advisable to carry out copies of your correspondence and also to perform a registered mail with acknowledgment of receipt. You can then send your mail to the following address:

SOSH Mobile Customers Services, 33732 Bordeaux Cedex 9

You can also contact Orange directly in the event of a non -response or unsatisfactory return to this postal address:

National Consumer Service, Orange Mobile, 33734 Bordeaux Cedex 9.

Note that for the example we have considered a complaint concerning the mobile domain (orange mobile) but you must adapt in your mail and specify orange fixed or internet if your complaint concerns these areas.

Finally, it is also good to know that you can also as a last resort to request the electronic communications mediator a month after your complaint with SOSH if you are still not satisfied with the resolution proposed by SOSH or Orange Customer Service.

Can we be remembered by a Sosh advisor ?

Yes, it is quite possible to be remembered by a Sosh advisor. On its website, in the “Internet box” section, Internet users are offered who fail to finalize their online order from Remember by Sosh by pressing the “Being Remined” button and specifying the number on which we want to be attached.

The operator does not specify if other reminder reasons are possible. The recall hours are from 8 a.m. to 10 p.m., all week except Sunday.

Frequent questions about SOSH customer service

�� What is the Sosh number ?

You can compose the 3976 From mainland France, or the Sosh number 740 from a Sosh or Orange mobile. If you have an orange fixed line, you can compose 0800 100 740 to reach SOSH customer service (free service and call). If you are abroad, you can call the +33 969 393 900.

❔ What are the different ways to request the help of Sosh ?

If necessary, or problem, you have the choice between Several communication channels To benefit from SOSH help: the support forum, online cat, social networks or customer service telephone numbers.

✉️ How to use the Sosh Contact cat ?

To access the Online cat and contact Sosh, You must go to the Sosh website, then click on “Help and contact“The top right of your screen, and choose the problem you encounter. The option of starting the cat to get in touch with Sosh will not always be offered to you, it depends on the nature of your problem. If this one is part of the attributions of the advisers, you will then be able to Chat with a Sosh advisor.

Updated on 07/27/2023

Julien joined Selectra in May 2019 after winning his master’s degree in journalism. He takes care of telecom news and the editorial staff of Guides Bouygues and SFR.

Contact SOSH: SOSH customer service contact and number

You are interested in SOSH offers or need information for your mobile contract ? In this article, find out how to contact a SOSH advisor by chat or by phone. Also find SOSH customer service calls and numbers for troubleshooting, as well as a large number of useful information.

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Useful number, customer service, how to contact Sosh ?

By telephone	By composing the 3976 where the +33 9 69 39 39 00 (from foreigners).
By cat	By doing a search on assistance.sosh.Fr.
By twitter	By sending a tweet to @Sosh_fr.
By email	Going through the Sosh customer area.
By mail	By sending a letter to the address SOSH Mobile Customers Services 33 732 Bordeaux Cedex 9.
Other resources	The Sosh FAQ, the Mutual Aid Forum, YouTube tutorials.

Sosh customer service: the various means of communication

To make life easier for customers, SOSH provides different means of contact. On the page Help and contact From the Sosh website, the search bar acts as an internal search engine to find the answers to your questions. From this page, you have access to the FAQ SOSH (most often asked questions), at support forum, and to practical sheets concocted by Sosh.

If these resources are not enough to help you, you can contact a Sosh advisor by cat Or by telephone.

Finally, Sosh’s YouTube channel is full of useful information, while it is possible to Contact a SOSH advisor Very quickly via the Twitter social network, on which the operator is very responsive. You go around the various ways to communicate with Sosh below.

The Sosh number to contact customer service

For Contact SOSH by phone, Just compose the 3976. Your Call to Sosh will be billed at the price of a normal call to mainland France. The waiting time is free for holders of a Sosh or Orange package.

From abroad, you can Contact Sosh customer service At +33 9 69 39 39 00. This is a non -surcharged number, the prices applied are those charged by your operator from the country where you are.

Requests supported by the SOSH customer service on the phone are the following :

• Commissioning of your SOSH equipment.
• Suspension of your mobile line in the event of loss or flight.
• Troubleshooting following an internet breakdown (except television problem, fixed telephony or other internet service)
• Mobile repair.
• Recovery.

How to contact a SOSH advisor by chat ?

THE cat is not directly highlighted by SOSH, because it does not represent a solution to all the problems. Nevertheless, it is possible to communicate in writing with an advisor as follows:

1. Go to the Assistance page.sosh.Fr .
2. Click on the problem that concerns you, or type your request in the search bar.
3. Browse the page to the game “Contact Sosh“”.
4. If details are requested, click on the option that concerns you.
5. A button “Chat with an advisor“Appears, click.
6. Inform your name, first name, email, and fixed or mobile number.
7. You come into contact with a Sosh advisor by cat !

You can also access the Sosh cat Very easily via your customer area. You will not have to specify the information of your account since you will already be identified.

Contact SOSH via customer area

With SOSH, you benefit from a customer service and a platform that allow you to manage all the elements concerning your contracts. From the customer area, you will find the following information:

1. All your contracts
2. Available offers and options
3. Monitoring your consumption on the various services subscribed
4. Your invoices
5. Equipment
6. Your order follow -up
7. Access Sosh Customer Service Invoice
8. Contact Sosh by email
9. Contact SOSH by EChat

To access it, just go to sosh.Fr and click on the “identify yourself” button which is at the top right of the page. Enter your Sosh mobile number or your email address, as well as your password.

Use Sosh’s online assistance

The best way toGet help with Sosh.Fr is to go to the assistance page.sosh.Fr . Several options are then available to you:

• Your problem is among the frequent problems list ? If your mobile is stolen broken or lost, if your SIM card is blocked, if you have forgotten the password of your customer area, or if your box is broken, Sosh has everything planned. Just click on the corresponding button, and the most suitable solutions will appear.
• Your problem is not on the assistance page ? Type the keywords linked to your request in the search bar, for example “titular change”. Then press “entry” and you can access the resources necessary to solve your problem.

Use the Sosh FAQ

On assistance.sosh.fr, Sosh provides you with a Faq very complete. You can find the answers to your questions using the internal search engine. The response possibilities are then displayed on your screen.

Use the Sosh support forum

Always on assistance.sosh.fr, the Sosh community is at your disposal to help you in the event of a problem. If you are a new SOSH customer, you can ask your questions and take advantage of the existing advice and answers on the various subjects concerning Sosh offers.

Sosh tutorials on YouTube

With SOSH, you have constant assistance but not only. Of the Video tutorials are created to help users on recurring and important subjects (for example: Understanding your bill, activating the SIM card or how to install the fiber). By fun videos, each client has access to practical advice.

To consult the Sosh tutorials, simply go to the operator’s YouTube channel, and consult the playlist “Les Tutos Sosh”

Sosh on Twitter

Finally, Sosh is very present on social networks and in particular on Twitter, where it is possible to ask questions to the SOSH advisers and to the entire Twittos community subscribed to Sosh.

To do this, you have to go to Sosh’s Twitter page, namely @Sosh_fr. For general questions, you can directly send a tweet to Sosh that will answer you quickly. If Sosh advisers need personal information, they will ask you to send them a private message (DM) on Twitter.

You are a sosh customer ? Share your opinion :

Practical cases: how to contact SOSH customer service according to your request ?

Contact SOSH to subscribe to a subscription

You want to take out a mobile or internet subscription with SOSH ? The only option is to go to the operator’s website. Discover the offers offered by Sosh and Subscribe online, directly.

To do this, just look for on sosh.Fr the offer that interests you, and to let yourself be guided by the indications that appear on the screen. To finalize your order, you will need to enter your contact details, then make online payment.

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Contact SOSH for assistance

You encounter a problem with your Sosh mobile or internet offer ? The best solution is to refer to the various means of Contact Sosh (at the start of the article).

If your request concerns a problem of small importance (for example: I forgot my password), you will very easily find the online answer. If your problem is more urgent (a breakdown, a flight), it is advisable to Contact SOSH by phone. You will be accompanied by an advisor through the different stages necessary to solve your problem.

How to contact SOSH in the event of a mobile flight ?

Block the line

The first reflex when you realize that you have stolen your mobile (or that it is lost) is to have the line block as quickly as possible. It is then impossible for a third party to use it. Here are the possibilities to announce the flight and to have your mobile block:

Via the Sosh customer area	At any time of the day and night, 365 days a year, you can have your Sosh Mobile line blocks in case of loss or flight. It is enough to click on the sticker at the bottom of the page (Sosh my account) and to identify with the mobile number concerned and the identification password to access the Sosh customer area.
By the Sosh vocal server	From any other telephone terminal (fixed or mobile), you can call automated customer service for free. Compose the 0800 100 740. This call as well as the associated services are free. At the time of the call, you must enter two elements: the mobile number concerned and then your confidential code communicated in the electronic billing email.
By phone (Sosh number)	Sosh provides you with a Sosh useful number urgently to block your package or remedy a breakage problem (but also to obtain assistance during an internet cut regarding your mobile + livebox offer). From a fixed or mobile device, make up the SOSH 3976 customer number. This is a service where the connection is free and theSosh call paying (price of a normal call).

Contact Orange insurance

In case you have subscribed to a Safety option Or subscribe a insurance contract, You can declare the claim via the Orange site.SPB.eu. This site allows you to make a declaration of claim and to follow the advancement of the folder (for the Sosh screen breaking option, log into the Casse-Scran-Sosh site).

In which case to file a complaint and how ?

When you have stolen your mobile, you must have a complaint to the police service. The copy of the minutes is then transmitted to Sosh, which takes the necessary measures to make the mobile block and make it unusable. The copy of the complaint also makes it possible to claim several reimbursements: the new SIM card and the subscription / package of the options invoiced in pro rata since the mobile line period.

The mobile is found: what to do ? If you recover your mobile after a complaint blocking and filing procedure, you can reactivate the line. Simply Contact a SOSH advisor by cat.

How to contact Sosh to get a mobile on loan ?

Mobile loan cases

As a customer at Sosh, you are entitled to a mobile on loan if yours is stolen, broken or broken down. The conditions to be met are as follows: The loan cannot last more than 30 days, Given to individual SOSH customers on the French continental territory, and at most 2 loans per customer are authorized in a period of 12 months (from the initial request). A deposit can be requested (maximum € 220) and the single loan rate is € 39 (to be done by bank card by phone, according to the information transmitted by the advisor who is responsible for the loan file).

How to contact an advisor to have a mobile on loan ?

To benefit from a mobile on loan, simply contact an advisor by the Sosh cat By clicking on the corresponding tab on its customer area. A loan request can be made Monday to Saturday before 5 p.m. to be delivered before 1 p.m. the next day (except on Saturday; mobile is available Tuesday to Friday). The loaned mobile has at least the same operating system as the broken, broken or stolen mobile.

Contact SOSH to renew the SIM card

It may be necessary to do Repeat your SOSH SIM card When purchasing a new mobile (mainly for compatibility reasons, the majority of recent mobile models needing a nano-SIM). So you will access your contractual Sosh offers. In parallel, this renewal instantly deactivates the stolen or lost SIM card. For that it is necessary Contact Sosh by chat.

The Sosh cat is your main means of contact with customer service for all your questions (apart from technical emergencies, where you can contact the emergency number). At the bottom of the page, click on the sticker corresponding to the Sosh cat to share your request to an advisor. This will do the necessary for the renewal of SIM.

There new SIM card is paid, Except in the event of theft and only on presentation of the minutes drawn up by the police.

Contact SOSH to obtain the PUK code

It is possible to Recover your PUK code by phone by composing the 0800 100 740. This service and the call are free in mainland France. From another mobile phone, just compose the 740.

You will have to enter the number of the mobile concerned and enter the keyword PUK. Once you have hit the confidential code, the voice box transmits you the PUK code number requested. So take something to write the number before making the call. Once you get the PUK code, just follow the instructions on your mobile, so as to unlock the SIM card.

Advice before contacting Sosh

The information to prepare

In the event of a breakdown or problem concerning your Sosh Mobile or Sosh Fiber + Mobile, You have several contact means at your disposal. But for your troubleshooting or request to be treated in the most pragmatic and rapid way possible, here are some wise advice:

• First of all, prepare your questions, if you have several, so you don’t forget anything.
• For a breakdown with your mobile package, bring out the purchase invoice and your contract number for the subscription concerned.
• If you have a question related to mobile insurance, you will be asked for the serial number (the IMEI number). This is a 15 -digit number necessary to allow the SOSH advisor to block the mobile during a flight. Thus, it cannot be used by third parties. You find it IMEI number on the purchase box of the latter or on the purchase / after-sales service invoice.

The best hours to contact Sosh

If you want to get help quickly, it is advisable to reach Sosh at times when the crowds are the lowest. Here is a summary of the best hours for Contact SOSH via cat or by phone ::

Monday	Tuesday	Wednesday	THURSDAY	Friday	SATURDAY	Sunday
8h-9h	Farm
9 a.m. to 12 p.m	Farm
12 p.m.-4 p.m	Farm
2 p.m. to 6 p.m	Farm
4 p.m.-6 p.m	Farm
6 p.m.-8 p.m	Farm
8 p.m	Farm	Farm	Farm	Farm	Farm	Farm	Farm

In green: low crowds
In yellow: average crowds
In red: Strong crowds