Sosh move: what are the steps to be expected

You wish to subscribe to Sosh by keeping your landline number ? Thanks to portability, you can change operator very easily, without changing the number.

The step -by -step approach to move its Sosh offer

You move and want to keep your SOSH Internet subscription ? Know how to transfer your Sosh line ? What are the conditions of termination and how to contact the SOSH service ? We tell you everything !

1. How to transfer a line during a Sosh move ?
2. How to change Sosh subscription during a move ?
3. How to terminate your Sosh livebox in the event of a move ?
4. What are the Sosh termination conditions ?
5. How to contact the Sosh termination service ?

You move and want to keep your internet subscription ? In the event of a SOSH move, you do not need to terminate your contract.

Indeed, you can simply request a line transfer to your new postal address.

How to apply for line transfer ? How to terminate your Sosh Internet subscription ? What are the Sosh Moving costs ? We take stock.

Good to know: you want to know what are the best offers of the moment ? OUR internet comparator Guide you to subscribe to the internet package most suited to your needs.

How to transfer a line during a Sosh move ?

A Sosh Box move does not impose an internet termination. Indeed, Sosh takes care of the procedures for transferring your Internet services.

You can make your SOSH moving request online, on your operator’s website.

Once on the website, follow these few steps:

1. Click on the tab “Client area”.
2. Go to the section “Moving”.
3. Click on “Ask for your move”.

You will then have to log in to identify yourself and access your account.

Good to know: the transfer of Sosh line is free if your future postal address is eligible for fiber or that the ADSL/VSDL installation does not require the intervention of a technician.

In case of Sosh Livebox move, It is recommended, to facilitate moving procedures, to provide the following information:

• your full address and the date of your move,
• The name or telephone number of the former occupant of your accommodation (if you do not have this information, you can inquire with your owner, the real estate agency, the guardian of the building, etc.)),
• The optical fiber number present on the small white case (it is in the form FI-XXXX-XXXX or UG-XXXX-XXXX).

This information, and in particular the fiber optic number, makes it possible to reduce the installation time of your offer in your new accommodation.

How to change Sosh subscription during a move ?

You can also enjoy your SOSH Moving To change subscription, in particular to benefit from optical fiber.

To change your offer, simply go to the Sosh website.

For example, you can change your subscription to The Sosh Fiber box If your new accommodation is eligible. To be sure, you can perform an ADSL test online.

This internet subscription alone SOSH is offered at € 19.99 per month for a year then at € 29.99 per month. The ADSL offer, on the other hand, remains at a fixed price of € 19.99 per month throughout your subscription.

Whatever the offer chosen, the services included are the same, apart from of course the connection speed.

Here are the characteristics of the Sosh Fiber box offer:

• Internet Up to 300mbits/s In rate rising and descendant.
• Unlimited calls to the fixed to metropolitan France and DOM and more than 100 international destinations.
• An optional SOSH TV offer.

You have the choice between:

1. Television via theOrange TV application Available on request: it gives you access to 72 television channels on your mobile devices (smartphone, tablet and computer).
2. Television via Sosh TV decoder at € 5 per month: you will have access to 160 television channels here, more than 70 high definition channels (HD). The decoder allows you to watch your favorite channels from your television as well as your mobile devices.

Good to know: there are regularly offers Sosh Box promo which allow you to benefit from a more powerful internet flow or to take advantage of the TV decoder option for free.

In the event of a change of offer for another SOSH subscription, you keep your SOSH identifiers as well as your customer area.

When you change your subscription during a Sosh move, you can also, thanks to the number portability, keep your fixed phone number starting with 09.

Good to know: before taking out a new offer, it is always recommended to consult the type sections Sosh Box Opinions Or SOSH FIBER AVIS in order to be sure of the quality of the services offered.

How to terminate your Sosh livebox in the event of a move ?

Although a SOSH move does not impose a termination, you have the possibility of ending your Internet offer.

Several cases can push you to terminate your subscription, especially if you move to accommodation not compatible with your offer, or if you are no longer covered by your current supplier.

Since it is a subscription without engagement of duration, you can terminate your offer the SOSH box at any time, at nochy, From your Sosh customer area.

To terminate your subscription and take out a new offer more suited to your needs, you just need to call the 3179 To get your Rio code.

This code allows you to terminate with number portability. You keep your fixed phone number and let your new supplier take care of all the termination procedures with Sosh.

The information to be provided

Your request for Sosh box termination must be done with your Sosh customer number.

This is a number Composed of 10 digits. You will find it at the top left of your Sosh bill.

From the cat on the Sosh website

To terminate your Sosh Livebox, you also have the possibility of contacting a SOSH advisor by cat.

Just go to the Sosh website, and go to the section “Help and contact”.

Note that to terminate your contract, you must be the holder of the offer.

Since the Mysosh application

You can also terminate your subscription from the MySOSH application, going to the section “My account” Then by clicking on “Terminate my offer”.

You receive a confirmation of termination by email or by SMS, within 48 hours of your request.

You can then access the monitoring of your termination request, from the MySOSH application, or from your customer area.

What are the Sosh termination conditions ?

Special cases

You cannot make a SOSH move if you go abroad.

In this case, you must terminate your internet offer.

Good to know: if you want to terminate your offer due to moving abroad, you can be exempt from termination fees of € 50. To do this, you must provide proof of moving.

To terminate an internet package in the event of a moving abroad or if you do not want to subscribe to a new offer, do as follows:

1. Go to the section “Contracts and options”.
2. Click on “Manage your offer and options” of the contract you wish to terminate.
3. Then at the bottom of the page, select “Terminate your offer”.

SOSH termination takes effect 10 days after your request.

You can also communicate a later date if you need to keep a connection before the definitive interruption of your services.

Deadlines to terminate your subscription

You must apply for termination in a minimum 15 -day delay Before your move.

This allows you to take advantage of your Internet services as soon as you arrive in your new accommodation.

Sosh termination fees

A SOSH termination causes termination costs of 50 €.

It remains possible to cancel your termination request until the latter is effective.

To do this, you can connect to your SOSH customer area and request the cancellation of your termination.

The referral of Sosh equipment

You change the offer or you want to terminate your subscription ?

Here are the restitution procedures for your SOSH equipment:

1. You will receive an email or mail containing the terms of restitution of your equipment.
2. Disconnect your Sosh box as well as all the other devices (Sosh decoder, TV key, Airbox Sosh, etc.)).
3. Pack all your equipment as well as your accessories (power supply, cables, remote control, battery, etc.) in a box.
4. Paste the transport voucher on your package then bring it to the post office.

You will receive an email confirmation for restitution of equipment the day after your shipment.

Good to know: you have a 30 days, From the date of receipt of your request, to return your SOSH equipment. In the event of delay, degraded equipment, or non -restitution, the security deposit will be kept. If you have not paid a deposit, you will be applied to you.

How to contact the Sosh termination service ?

You need help regarding your SOSH move or to terminate your SOSH subscription ?

To contact a SOSH advisor, go to the Sosh website, in the section “Help and contact”.

At the bottom of your Internet page, click on the box “Start the cat”, under the section “Contact a cat advisor”.

Before reaching a SOSH advisor, you can also go to the Sosh assistance site in order to access the questions of the Questions Fair (FAQ).

To do this, in the search bar, enter “move”. Choose the section of your choice from those offered:

• Prepare a move.
• Move.
• Change the postal address of my Sosh contract.

You will thus have access to all questions/answers type sheets to help you if necessary.

All about Sosh

• Go from an orange offer to Sosh
• Sosh phone packages
• SOSH mobile plans reviews
• Sosh packages abroad: everything you need to know
• Terminate a sosh offer

Are you eligible for fiber ?
Test free your eligibility in less than 3 minutes And discover the best offers For your internet access.

Sosh move: what are the steps to be expected ?

That’s it, after many perilous months, you have just signed for your new apartment ? You are organizing your move and you do not know what are the steps to take to transfer your SOSH line to your new accommodation or subscribe to the operator ? To move serenely, anticipate each of the following steps.

You want to take out a SOSH box offer ?

• The essential
• If you move, you have the possibility of Transfer your SOSH Internet offer At your new address.
• To do this, you must inform Sosh Between 2 months and 15 days Before the date of your move.
• If the intervention of a technician is not necessary, Line transfer is free.
• If you want to take advantage of your move to find out about the internet offers available, you can reach our Selectra advisers 01 86 65 29 73.

Sosh move: line transfer for Sosh subscribers

You move soon and want to transfer your Internet access to your new home ?

Sosh helps you prepare your move to transfer your services to the place of your choice. Just submit your request online via your customer area in the Moving section. This request must be made, preferably at least 15 days before your move. It is necessary to notify the following information to your SOSH operator:

• Full address of your new accommodation
• The date of your move
• The name or phone number former occupant of housing (in some cases only). You can get them via the owner, a real estate agency, the goalkeeper or the mailbox.
• THE Number on the optical socket (for accommodation equipped with fiber technology) or Orange logo number (for accommodation under Adsl/VDSL technology).

If your new address is eligible for fiber or the installation of ADSL/VDSL does not require the intervention of a technician, the moving of your Internet access is free.

To verify that your SOSH subscription is eligible in your new accommodation or if you want to discover the offers and services available at your new address, you can make an eligibility test.

You want to take out a SOSH box offer ?

Sosh termination: what are the steps to be taken ?

If your eligibility allows you to keep your SOSH subscription, or if you want to develop your offer or take out new services while keeping the same operator, it is useless to terminate your current subscription. Sosh automatically transfer your line By keeping your identifiers, your customer area and your orange mailbox. This process should be carried out online on your customer area.

If you still want An termination of your Sosh Mobile + Livebox or Sosh box subscription By partially keeping your offer or terminating all of your offer (departure abroad, non -eligibility in your new accommodation), you can make the termination request Online on your subscriber space. SOSH does not offer a temporary line suspension: termination will take effect under 10 days from your request and will result in the interruption of all your services.

When terminating SOSH services, Technical costs of 50 € should normally apply and will be the responsibility of the subscriber.

The termination fees will not be billed to you in two specific cases of “Termination for legitimate reasons” ::

1. If you are not more eligible for your offer in your new accommodation.
2. If keeping your current offer generate extra fees (if one of your services is no longer available unless you take it as an option to pay for example).

Moving: Subscribe SOSH for its new accommodation

You are not satisfied with your current subscription ? Wouldn’t it be time to change operator and subscribe to an internet box offer at Sosh ?

To benefit from SOSH services, do not hesitate to consult the latest online internet Sosh offers. You can also compare the offers of other operators with a Selectra advisor to 01 86 65 29 73.

For Subscribe a subscription to the operator SOSH, The approach is simple:

1. Go to the Sosh website And choose the Sosh box section.
2. Test your eligibility By entering the address of your accommodation or the number of your fixed line.
3. Once redirected to the offer corresponding to your eligibility, click on “Continue with this offer“”.
4. Indicate if you want take out options And Keep your current line number.
5. Then finalize the subscription and validate your order.

You wish to subscribe to Sosh by keeping your landline number ? Thanks to portability, you can change operator very easily, without changing the number.

Just ask your Operator identity statement (Rio) to your current operator and to communicate it to Sosh who will take care of himself during your subscription, to terminate your subscription to your former operator.

THE Rio code contains 12 characters And gets free by dialing the 3179 From your fixed line.

SOSH move: active line or telephone connection

A Sosh line is active in my new accommodation

You have just moved and you want to enjoy an internet connection quickly ? If you are part of the lucky ones who already have an operational ADSL line in their new accommodation (that is to say deactivated for less than 6 months), the steps will then be simplified and much faster than expected ! In this case, no worries to do, you just have to provide Sosh the fixed phone number and the name of the former occupant. Line transfer will then be made as soon as possible.

Telephone connection: how it works ?

In rarer cases, your new accommodation may not benefit from a telephone line. This situation exists in the following two cases:

• If your accommodation remains unoccupied for more than 6 months. In this case, the line automatically disabled after these 6 months of inactivity. It is then compulsory to open a new SOSH line to obtain a phone number and a new internet subscription.
• If your accommodation is in construction. In a new house, no line is present. You will have to ask Orange to make a line creation. In this case, additional costs will be invoiced.

To know: for individual dwellings, Connection can be done before moving in. You just have to contact the new house customer service by email at the address [Email Protected] or by phone at 0810 009 849 (service € 0.06 / min + call price).

SOSH Moving: why not go to fiber ?

You are thinking of taking out a SOSH offer during your move or simply want to transfer your SOSH line ? Why not take advantage of this opportunity to go to fiber ? Indeed, the fiber allows you to benefit very high speed internet with a Internet connection 30 times faster Compared to ADSL.

Before discovering the offers and services available at your new address, the first step is to check the eligibility of your new accommodation.

You are an adsl or vdsl internet client And want to know if you are eligible for the advantages of fiber ? Contact Selectra at 01 86 65 29 73 For an advisor to test the fiber eligibility for your new accommodation, among its partner operators. If you are not eligible for fiber, at your new address, an advisor will guide you on the high speed internet offer most suited to your needs.

You are eligible for optical fiber ? SOSH will set an appointment date and hour so that an expert comes to connect your accommodation to fiber thanks to an optical socket. Once the installation is complete, you will only have to connect your livebox, TV decoder and case to benefit from fiber in your new accommodation. This technical intervention is included at Sosh, entailing any costs of the subscriber.

You want to take out a SOSH box offer ?

Sosh move: what about your Sosh Mobile subscription ?

Three situations can stand for you:

You are already a sosh customer and your new accommodation has a Good network coverage, Compatible with your current package: you have nothing to do. If you do not change operator and stay at Sosh for your mobile, you will automatically keep your number.

You are already a sosh customer But your accommodation does not allow the network to be received correctly operator.

You want to enjoy a Sosh package ?

You are not yet SOSH customer, You benefit from good network coverage and you want to take out a package at Sosh.

You are free to change operator at any time while keeping your number. If you are still committed to your former operator, you will have to settle the remaining months of engagement.

In the last two cases, you will have to take care of your current mobile line and carry out the portability of your number. To do this, three steps are essential:

1. Compose the 3179 From the mobile concerned
2. Ask the Rio code to your operator
3. Keep this number and send it to your new supplier, who will take care of termination procedures with your former operator.

You are looking for a box or mobile offer adapted to your accommodation and your budget ? Discover the available offers and let yourself be guided in order to take advantage of the partner offer most suited to your needs.

Info – Subscription on 01 86 65 29 73 Announcement – SOSH SELECTRA SELECTRA SERVICE

Good mobile

10GB € 5.99 See

100GB € 16.99 See

20GB € 5.99 See

Good mobile

€ 5.99 See the offer

€ 5.99 See the offer

€ 2.99 See the offer

Find the best offer of the moment !

TODAY: 09/22/2023 16:33 – 1695393208

Change internet or mobile subscription ?

Discover the best offers from our partner suppliers

Change internet or mobile subscription ?

Our call center is currently closed. Ask for a free reminder.

So we do it together ? 1.6 million French people have already trusted us

An advisor to your service

From Monday to Friday from 7 a.m. to 9 p.m., Saturday 8:30 a.m. to 6.30 p.m. and Sunday from 9 a.m. to 5 p.m.