How to terminate its Sosh Internet offer

The first thing to note with regard to Sosh Internet offers is that they are all Without a commitment of duration.

How to terminate your Sosh box ? What are the costs and how to return the equipment ?

You wonder how to terminate your Sosh box ? Here is everything you need to know before terminating and what are the steps to be taken, the costs to be expected and how to return the equipment to the Internet operator.

How to terminate your Sosh box ?

Whether you have subscribed to a Sosh ADSL offer or a Sosh Fiber offer, the Low Cost brand subscriptions are all without any commitment of duration and therefore terminated at any time. Find out how to proceed in the event of termination of a SOSH Internet box, how to make your request, how to return the equipment and what are the costs applied.

What to know before terminating

The first thing to note with regard to Sosh Internet offers is that they are all Without a commitment of duration.

You can therefore terminate your offer or leave your Internet access provider when you want without having to pay anticipated termination penalties.

You can enjoy the promo on the Sosh boxes and terminate after 12 months or before if you wish.

Whether you want to change your supplier or simply stop your subscription, you must make a termination request with your operator, on its website, via your customer area.

To be able to make this request, you must be the Outfit of the line concerned, Except in particular cases (death of the holder, holder who is not able to terminate himself, etc.)).

If you are not satisfied with the Sosh services, discover other internet offers that meet your needs thanks to our online internet comparator.

However, you are not forced to terminate In the event of a move with SOSH (if you wish to continue with this operator in the new accommodation).

Indeed, in this case, you just have to go to your SOSH customer area or from the mobile application and notify your change of address to your operator.

In the same way, if you have an internet subscription alone and want to take out an offer with television, no need to terminate your subscription.

You can simply subscribe to the Sosh TV option.

How to apply for termination for a Sosh box ?

To start your termination request, follow these few steps:

1. Visit the Sosh website
2. Connect to your customer area using your SOSH identifiers
3. Select the section “Offer and options”
4. Click on “Terminate your offer”
5. Validate to confirm your Sosh Box termination request

After terminating your Sosh box subscription offer, you will receive a SMS or a confirmation email.

If you wish, you can also send your termination letter by post to SOSH customer service:

Orange – Sosh Internet customer service
33734 Bordeaux Cedex 9

How long does it take for a Sosh box termination ?

Box termination is effective in a 10 days.

During this time, however, you can backtrack and cancel your request. On the other hand, at the end of this period of 10 days, you will not be able to cancel or modify your request.

Before subscribing, it is always recommended to consult the opinions on Sosh Internet offers so as not to regret your choice.

In the event of a breach of contract, you can completely keep your fixed phone number if you subscribe to a new offer from another supplier.

To do this, you have to do a number portability request. To do this, you must first get your Rio code.

The operator identity statement is an identifier that is clean and allows you to carry out the portability of your operator number to another.

To obtain it and thus send it to your new internet access provider, you must call the 3179 From your fixed line.

You can also apply for Rio code online:

1. Go to your Sosh customer area
2. Click on the section “Offers and options” Then select “Refit/follow” at the bottom of your screen
3. Finally, click on the option “Get your Rio code”

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What are the termination costs for a Sosh box ?

When you subscribe to an offer with 12 -month commitment to another operator, an early termination requires you to pay costs amounting to the sum of the remaining monthly payments.

In the event of an offer from an offer at SOSH, you are exempt from this fee but you must still pay fees for any termination, up to 50 € TTC.

These are the fixed file fees, common to all Internet access providers.

How to be reimbursed for sosh termination costs ?

If all operators impose termination costs, most of them also offer a refund of these costs if you take out a new Internet offer at home.

Thus, find out about the ODR (reimbursement offers) of your new operator to see if this can cover Sosh termination fees. Here are some examples :

• Bouygues Telecom (and B & You): up to 100 € reimbursed
• SFR (and Red by SFR): up to 100 € reimbursed
• Free: up to 100 € reimbursed
• Orange: up to € 150 reimbursed

Good to know, however, if you want to terminate your offer without subscribing to another, you cannot claim the reimbursement of your termination costs.

How to restore your Sosh box equipment ?

Once your termination is taken into account, you must return your SOSH equipment in a 30 days.

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What equipment should be returned ?

After breaking Sosh Internet contract, you must return the equipment that has been made available to you. Here are the accessories to be returned imperatively.

How to send your equipment to Sosh ?

The operator will send you a return voucher by email. This voucher contains the steps of Reference of equipment and allows you to return the equipment free.

Place all SOSH equipment in a box, making sure you don’t forget anything (Livebox 4, decoder if you have opted for the TV option, TV key, Sosh airbox, cables, remote control, etc.)).

Finally, simply glue the return voucher to your package then bring it to Relay point closest to you. Thanks to the monitoring code indicated on the right one, you can follow the routing of your box.

Once the equipment has been received by Sosh, you will also receive the Reimbursement of the security deposit that you may have poured for the TV decoder. This refund is made by transfer (or check letter) within 10 days.

What costs in the event of non -return of equipment ?

Once the period of one month has been exceeded, or if there is a part of the equipment you have received, you will be obliged to Set non -restitution costs of equipment.

These penalties are variable depending on the missing equipment:

• € 100 for the Livebox
• 200 € for the TV decoder
• 49 € for the airbox
• € 100 for the fiber adapter case
• € 100 for the flybox4gplus
• 49 € for the TV key
• € 100 for a wifi repeater
• 100 € for a femtocell
• € 100 for an airbox sosh

How to contact the Sosh Box termination service ?

You encounter a problem during your Sosh termination procedures ? You can contact a Sosh advisor in several ways:

• By phone, by making up the 3976 (Free service + a call price): the service is available from Monday to Saturday, from 8 a.m. to 8 p.m,
• Thanks to online cat, available every day, 24 hours a day: you can chat live with a Sosh advisor or the Bot Djingo,
• Through social networks.

You can also consult the SOSH FAQ or the Mutual Aid forum to find the answer to your question.

For information, you will receive a Closing invoice for your SOSH contract within 10 days of receipt of your request. This presents either a positive balance that you must pay to Sosh (latest communications, off-form, options, etc.) or a negative balance indicating that you will be reimbursed by Sosh.

All about Sosh

• Go from an orange offer to Sosh
• Sosh phone packages
• SOSH mobile plans reviews
• Sosh packages abroad: everything you need to know
• Terminate a sosh offer

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How to terminate its Sosh Internet offer ?

You want to terminate your SOSH box and change your internet service provider ? At first glance, the steps can be discouraging. In reality, this is both simple and fast when you know the sosh termination methods. We will explain everything to you…

Posted on 08/12/2020 | Updated on 03/21/2023 | by the team choose.com

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What are the steps to be followed to terminate my Sosh box ?

Before starting the procedures of Sosh termination, You must make a choice: keep or change your landline number. According to this decision, the procedure will be different ..

Refit my sosh box without keeping its landline

If you don’t want to keep your fixed line, you will have to take care of all the termination procedures. To help you, we explain all the steps to follow.

Step 1: Make your Sosh termination request

To make your Sosh termination request, You don’t need to send a letter to the low cost brand from Orange. Just connect to your customer area and follow the following steps:

1. Go to the “Contracts and options” section;
2. Select “Manage your offer and options” from the contract you want to terminate;
3. Click on “Try your offer”.

If you need help for Terminate your SOSH box online, You can also put an end to your subscription by contacting a SOSH advisor via cat. To do this, go to the operator’s website and go to the “Help and contact” section.

Note that to terminate your SOSH Internet contract, you will need your customer number. It is at the top of each invoice.

Within 48 hours of your termination request, SOSH will send you a confirmation by SMS or by email. As long as your request has not been taken into account by the operator, you can cancel it.

Your termination will be effective within 10 days or a later date according to your request.

Step 2: Return your equipment

When your termination request has been taken into account, you must return your equipment. You will receive by email or failing this, by post, a letter explaining all the terms to return your equipment for free. You have 30 days from the effective termination date to return everything. In the event of delay or non-reproduction, SOSH may charge you.

Please note, you cannot put the SOSH box equipment in an Orange store. You must imperatively return them by post by following the instructions that you have received.

Step 3: Recover your latest invoices

Until the termination date, you must Continue to pay your SOSH Internet subscription. To make sure you don’t need anything to the Internet access provider (ISP), log into your customer area to consult your latest invoices.

Within 15 days of your termination, you will receive your last invoice, unless it is equal to 0.If the amount is in your favor, Sosh will reimburse you within 10 days. If you have to pay the invoice, the amount will be deducted directly from your account, if you have chosen this payment method, or you will have to pay it by check or Tip within 10 days.

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Refit my internet box without sosh while retaining its fixed line

If you change internet service providers and decide to keep your fixed number, You don’t have to take care of the termination procedures. Your new ISP will be responsible for terminating your Sosh subscription. However, you will have to follow the following steps to take advantage of the portability of the fixed line ..

Step 1: Get your Rio Sosh code

To keep your fixed line, you must give it your Rio code (Operator identity statement) when subscribing to your new Internet box. To get this number, call 3179 from your landline phone. This number is free.

If you cannot call from your fixed line, you can call the 0800 00 3179 green number to get your Rio Sosh code.

You cannot always keep your fixed line. Portability is not possible if:

• You have a number starting with 01.02,03.04 or 05 and you move to another elementary numbering area;
• Your number starts with 09 and you move between metropolitan France and the French overseas departments.

Step 2: Restore your Sosh equipment

You will receive an email from Sosh confirming that the termination request has been taken into account. In this message, you will find all the terms to find out how to return your equipment for free. You have 30 days from the effective termination date To send them back to the address indicated by Sosh. In the event of delay or non-reproduction, the operator may apply penalties.

Note that you cannot put your Sosh box in an Orange store.

Step 3: Consult and pay your latest bills

Within 15 days of termination of your SOSH box, you will receive an invoice (unless its amount is equal to 0). If it is in your favor, the operator will reimburse you within 10 days. If you have to adjust it, You have 10 days to make the payment by tip or by check, unless you have always paid your subscription by withdrawal. In this case, the sum will be taken automatically.

What are the Sosh termination fees ?

The Sosh box being an internet offer without obligation, you can terminate your subscription at any time without having to provide proof or to pay fees.

That said, you still have to pay service fees for closing your line. Also expect to have costs in the event of non-return to your equipment.

Sosh fence costs

At SOSH, the only termination costs are the fence of the line. They amount to 50 €. These costs are cumulative with the penalties invoiced by SOSH in the event of non-return to equipment.

The costs of non-return to Sosh equipment

If you do not return all your SOSH equipment or the restored equipment is damaged, the low cost brand of Orange reserves the right to you Invoice penalties and/or keep your warranty deposit.

List of penalties applied by Sosh:

Material	Penalties
Optical fiber box	100 €
Decoder	40 € or 100 € according to contracts
Livebox hard drive	100 €
Recorder	60 €

How to terminate at no cost at Sosh ?

In case of Termination at Sosh, You can avoid € 50 line closing costs. This is possible if you have a legitimate reason or, if your new internet access provider reimburses you these costs.

Terminate at no cost from Sosh due to legitimate reason

You can EXERI COMMITTEED AT SOSH If you have a legitimate reason. In this case, you must provide proof.

List of legitimate termination reasons and supporting documents to send:

Legitimate reasons	Supporting documents to send
CDI dismissal of the subscription holder	A certificate of dismissal
– The move in mainland France of the address of the main residence to an address where the service is inaccessible and provided that the request for termination of the subscription is made within a maximum period of 15 days from the date of the move. – the move of this same main residence abroad for minimum 6 months provided that: – the subscription holder was not aware of the fact at the time of his subscription; – and that it has been more than 3 months old that it is subscribed to Sosh.	– For moves in mainland France: proof of address (lease, EDF or water invoice, deed of sale, etc.) and an eligibility test attesting that the area is not covered by Orange. – for moving abroad: proof of domicile of less than 3 months.
A physical disease or handicap making the use of the box impossible	A medical certificate attesting to the disease or disability preventing the use of the box
A detention in a penitentiary establishment for a minimum period of 3 months	A certificate from the prison establishment
The customer’s death, including for contracts taken out by the customer for his spouse, a direct ascendant or a direct descendant	A death certificate
In the event of force majeure, within the meaning of the jurisprudence of the Court of Cassation, affecting the subscription holder	Court document justifying a case of force majeure
Financial difficulties: – over -indebtedness; – Personal bankruptcy, recovery or compulsory liquidation.	Notification of admissibility in individuals’ over -indebtedness committee
The supervision or curatorship of the subscription holder	A document attesting to the killing or curatorship
A price increase in the subscription	The Customer does not have a supporting document to provide, but he has 4 months from the entry into force of the new rate to terminate without expenses

You can find the full list of legitimate reasons directly on your Sosh customer area.

You can also Provide free of charge at SOSH in the event of an internet access provider error. This is particularly the case:

• You do not have the internet for two consecutive weeks the month following its commissioning;
• The fixed service is unavailable for 30 days of the subscription confirmation or the installation of the fixed equipment.

Reimbursement of SOSH termination fees

In recent years, most Internet service providers have offered their new customers a Refund up to € 100 of their termination fees. As the only costs at Sosh amount to € 50, you can be completely reimbursed.

To do this, you must download the reimbursement offer to the site of your new operator. Complete it and send it back to the address indicated. You will get refund on your next invoices.

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