Sosh box reviews: what to think of the Sosh box

You want to benefit from television with your internet box ? The Sosh operator provides you with access to 72 lives live or in replay via the “Orange TV” application.

SOSH box reviews: What do customers of the Sosh Internet box think ?

The SOSH box seems to you to be an interesting internet offer, but you want to find out about its quality before subscribing ? Discover here a summary of opinions on the Sosh box, positive as negative. The quality of the network is satisfactory ? Is customer service effective ? Is the equipment functional ? We take stock here.

• The essential :
• There Sosh box is the internet offer offered by Sosh, the low cost brand of the Orange operator.
• Customers of the Sosh box offer seem satisfied with the flow quality, of the low prices, and steps ofFiber installation.
• Some customers deplore the difficulty of communicate with customer service and one lack of responsiveness in case of breakdown.

Sosh box reviews: the summary

On the Trustpilot Reviews website, Sosh harvested the general note of 1.2/5 (figures collected in September 2023). It is a low note which is not surprising, however, because indeed, on the platforms of opinion, the telecom operators do not have a good press. This is explained by the fact that a dissatisfied customer will tend to share their opinion on the Internet, while a satisfied customer will not feel the need.

By keeping this information in mind, we can still observe very clear opinions on the Sosh box and the Sosh Internet service in general.

The offer Sosh box She herself is very little mentioned. Customers seem satisfied with the content of the offer, and appreciate the connection speed. According to various opinions, the installation of the fiber at home goes smoothly and is carried out by pleasant technicians. Finally, customer service is always a thorny subject, but SOSH customers who are comfortable with the internet steps seem to appreciate the Sosh cat’s responsiveness.

On the negative side, there are many customers who are surprised not to be able to reach Sosh by phone, which testifies to a certain lack of clarity or information at the time of subscription. Other customers deplore technical problems related to their decoder or their TV offer, while many testify to Too long care deadlines in case of failure. Finally, several comments denounce billing errors from Sosh.

• Customer service by reactive chat
• Good progress of the fiber installation
• Satisfactory internet flows
• Small prices compared to competition

• Customer service that is difficult to reach by phone
• Troubleshooting that can be long
• Problems observed on the TV service
• Billing errors

Positive opinions on the Sosh box

Discover an overview of Positive customer reviews posted about the Sosh box offer, or more broadly about Sosh.

Efficient Cat Customer Service

Once the system is understood and well taken in hand by customers, SOSH customer service by cat seems rather reactive. This is at least what these customers testify:

After a negative experience with customer service, I must admit that I had to do to human and understanding people. I will put a note of 4 stars because they did their possible on their scale to satisfy me.

Trustpilot review signed Maxime – March 19, 2023

I rightly complained about an erroneous and abusive invoice. After numerous “pussy” interventions, I came across an effective person and in the month followed I was reimbursed too much perceived. I want to point out since often and I complain about sosh dysfunctions . and other companies.
Trustpilot review signed Alain – January 12, 2023

A serious fiber installation

When subscribing to a SOSH box, you need to do an eligibility test to determine which internet technology you are eligible. If your accommodation is fiber, A technician travels to your home to install and allow you to access the Internet in very high speed.

Several customers testify to a fluid installation, carried out by serious technicians ::

Personally it is the only operator in whom I trust and with whom everything has always gone well. A good network, fixed and correct prices, equipment that has never been lacking and technicians have always been very correct and have always honored their appointments. Today I went back after trying the competition and I think I don’t change for a while.

Trustpilot review signed Elerrina – February 17, 2023

Efficient flows

The Sosh box promises the following theoretical flows:

• With fiber : 300 Mbit/s (amount and descendant).
• With ADSL : Between 1 Mbit/s and 15MBIT/S in downward and generally less than 1Mbits/s in flow rate.

These flows are given for information, and are often not reached in reality. Nevertheless, customers of the Sosh box seem to appreciate the quality of their internet connection ::

I went around the low cost of the big networks. It is undoubtedly the fastest network. It must be said that it is also one of the least generous with the Packet Go, but it remains quite reasonable. I’m talking about the 4G experience. I have not yet experienced their 5G.

Trustpilot review signed Camilla – July 08, 2023

1 year that I am fiber and it is undoubtedly the only reliable operator (= orange and sosh), I have never had a cut except only a morning (between 7 a.m. and 11 a.m.) but I was warned 48 hours in advance of work, nothing to do with Bouygues, SFR, Free, for sure they are cheaper but we pay him with lost time after running after the operator. Results go to Orange or Sosh if you don’t want to waste your time!

Trustpilot review signed Adrimix – February 9, 2023

Economic prices

The Sosh box costs € 20.99 per month During the first 12 months of subscription, its price then goes to € 30.99 per month.

Customers seem to appreciate the low prices applied by the operator:

Client for a few months now at Sosh, I am very satisfied, I opted for the cheapest package to know the one at € 4.99 per month, it is perfect for my basic use, impeccable orange mobile network, I capture everywhere ! The chat is very responsive if necessary, fast and efficient. I do not regret having passed at Sosh, great value for money for small budgets.

Trustpilot review signed Elly – December 6, 2022

Negative opinions on the Sosh box

The large majority (90%) opinions posted on Trustpilot (figures collected in September 2023) about Sosh are negative. As specified above, it is not really surprising and this is the case for most operators: by way of comparison, Red by SFR counts 95% negative opinion, and Bouygues and Free count respectively 94% and 93% (figures collected in September 2023).

However, testimonies do not always concern the same criteria, here are the conclusions that emerge from Negative opinion concerning the Sosh box.

Technical problems on the TV service

The SOSH box is one of the only offers on the market that makes optional television service. Indeed, the customer can choose to subscribe the box Without TV service, with a Internet TV Service (free on request), or with theDecoder option (€ 5 more per month) which gives access to 140 channels.

It is this last option which seems to be a problem for several customers, who testify to the malfunction of their decoder or certain features:

Very disappointed and coming here I realize that we have the same problem with this operator. Internet incident for 5 days without explanation and I cannot reach any advisor to be entitled to these famous 200 GB to connect to us via the phone. They all do so that we do not join the advisers. It’s just unacceptable

Trustpilot review signed Ndeye Fall – July 25, 2023

I have internet that at times, in general cuts that last more than 3 hours it has been going on since June 25, a technician came to tell me why he came to my house since everything works, not even 2 hours after his coming more Internet, I contacted them, another technician was scheduled for July 21, I waited all afternoon, he never came and I don’t even talk to you about Chatch. By changing supplier I hope it will be better.

Trustpilot review signed Nono – July 5, 2023

Disadvantages in the face of dematerialized customer service

Sosh is a low cost brand that belongs to Orange. She stands out from her parent company by offering cheaper offers, while using infrastructure as Orange, which are the same as those of “high-end” offers.

To remain profitable, low cost brands like SOSH reduce the costs related to customer service: there is no shop and the steps are taken essentially online. Some customers are not always aware of it, and others find the process not optimal:

If one day you have a problem with Sosh you will only find robots that will answer you without solving your problems. The only solution you will have is to find a new operator.

Trustpilot review signed Thierry D – September 01, 2022

After an internet breakdown for 1 month Sosh is unable to help us out (no Airbox loan) it is a shame I am still not helping out and no one reminds us and when we contact them to ask for explanations it puts us on hold

Trustpilot review signed Mikaël Corbé – July 24, 2023

Billing errors

When you subscribe to an offer, remember to check all the conditions to avoid unpleasant surprises when you receive your invoice. Several customers found themselves in this case:

Every month, Sosh does the over-serving of service announced as offered. Be careful before starting a service via your TV decoder. A line indicating promotion will be put on your invoice but another line will indicate the effective sum to be withdrawn for the same service.

Trustpilot review signed Prisca – July 21, 2023

Long deadlines before troubleshooting

In addition to customers satisfied by taking charge of customer service, many believe that the latter is not sufficiently listening in case of concern:

I have been looking to have the internet for 3 months, nothing works. Customer service is very difficult to reachable, never recalls and limits insulting. Flee, it’s theft.

Trustpilot review signed Augustine J – February 10, 2022

Very very very disappointed with Sosh. I absolutely do not recommend. I chose Sosh because they were the fastest to be able to come and settle the fiber when they were not the cheapest ! So I really chose Sosh for a question of speed. However, they never came to the appointment fixed, without warning me ! I waited all day. I then contact them by cat (because it’s very complicated to reach them). They told me that they were going to call me before the end of the week to schedule a new meeting. I never had calls. They are not serious at all. To flee !

Trustpilot review signed MUMU – January 25, 2022

What is the SOSH box worth to the offers of competitors ?

The Sosh box is positioned among the entry -level internet offers. With fiber, it offers a flow up to 300 Mbit/s, which is the standard speed reachable with such technology. It will suit those looking for an offer at an affordable price with a solid Internet network, and who do not particularly want to take out TV service.

Non -exhaustive selection of Internet boxes. The referencing of these offers is free.

Ask for a free reminder by an orange advisor:

Service reserved for new subscriptions. Already customer ? Please contact 3900.

By clicking on “validate”, you agree to be recalled by an orange advisor. Your number will be used only for this recall request and will not be sent to third parties.

Ask for a free reminder by an orange advisor:

Service reserved for new subscriptions. Already customer ? Please contact 3900.

An orange advisor will remind you of within 48 hours

By clicking on “validate”, you agree to be recalled by an orange advisor. Your number will be used only for this recall request and will not be sent to third parties.

Updated on 07/27/2023

Léa wrote and updated the contents of the Echos du Net site between 2019 and 2021.

Sosh box reviews: what to think of the Sosh box ?

The Sosh box is the Low Cost Internet box offer from Orange. This is a fiber or ADSL subscription, modular and above all without commitment. Discover our Sosh Fiber and ADSL box review, as well as its full test.

1. Presentation of the Sosh Internet box
2. Our Internet Sosh box test
3. TV with the Sosh box
4. What are the SOSH box reviews of customers ?
5. Sosh box reviews: the appreciation of our experts

Presentation of the Sosh Internet box

Since 2018, Sosh has been selling a cheap internet box: “the box”. This is a double-play subscription, that is to say who includes the Internet and the fixed telephony (with the possibility of adding a TV option). The objective of this offer is to compete with the Red Box of Red by SFR, one of the most popular internet packages on the market.

The Sosh box is available with two offers: one with optical fiber, the other with ADSL.

There Sosh fiber box is at 19.99 €/month for one year then 29.99 €/month. There SOSH ADSL / VDSL box is at the rate of 19.99 €/month, without duration of duration.

In both offers, the subscriber also has access to 72 TV channels from the “Orange TV” application, as well as unlimited calls to the Fixes de France and to 100 international destinations.

The Sosh box is without obligation: you are free to terminate your subscription at any time. In addition, SOSH takes up the termination costs of your former operator up to € 100.

For more information on prices, consult our guide on Sosh prices.

Our Internet Sosh box test

Livebox 5 with Sosh fiber

In this Sosh Box Test, The main aspect to take into account is the internet part.

For fiber, Sosh relies on the orange fiber network. If your accommodation is eligible for fiber, the Sosh fiber box Allows you to benefit from a downward speed going as far as 300 Mb/s. The upright flow is also 300 Mb/s. It’s slower than the Fiber Red Box which offers 500 Mb/s in symmetrical.

Good to know: CablereView offers you a fiber flow test and a ping test to assess your internet connection.

With fiber, Sosh provides Livebox 5 Orange as an internet modem.

The Livebox 5 incorporates the WiFi 5 (AC). In addition, Sosh recently offers a Smart wifi : this technology automatically parameter WiFi settings, and selects the best channels and frequencies for you. This smart WiFi also avoids harmful interference.

Livebox 5 modem 5

• Compact design and eco-responsible design
• Box integrated
• Smart wifi

Livebox 4 with ADSL

In ADSL / VDSL, this is the Livebox 4 which is offered to the customer.

This modem also benefits from intelligent wifi with WiFi 5. On paper, there are not really differences with the Livebox 5.

With ADSL, you will benefit from flows of up to 20 Mb/s, and up to 90 Mb/s with VDSL.

ADSL, VDSL or fiber: how to test your eligibility ?

Before subscribing to Sosh’s non -binding internet offer, it is necessary to know if you are eligible for the Orange network (there is no reason against) and which technologies in particular (ADSL, VDSL or Fiber).

To do this, go to the Sosh website, and complete the eligibility test form located at the top or on the “Check my line” button.

TV with the Sosh box

Orange TV application offered on request

You want to benefit from television with your internet box ? The Sosh operator provides you with access to 72 lives live or in replay via the “Orange TV” application.

With this application, it is possible to watch TV on PC, smartphone, tablet and connected televisions. It is possible to enrich the offer with a selection of thematic bouquets, such as Orange Cinés-Séries, Bein Sports, Ciné+, and many others. Orange TV also allows you to bring all your programs and VOD with you on mobility.

Optional 4K Orange TV decoder

For those who would like to benefit from a TV decoder, or more channels, the operator offers a TV option for € 5 per month.

With this option, the Orange TV decoder is provided to you, accompanied a bouquet of 160 channels. You can save your favorite programs with 80GB recorder hard drive (40 hours of recording).

This decoder is 4K compatible. If you have a 4K TV, you benefit from an ultra high definition image on a selection of 4K programs (TF1 4K, M6 4K, Canal+, Netflix Premium, etc.).

TV bouquets and additional services

The TV bouquet of the SOSH box is not very provided by default, it is possible to subscribe to many premium and thematic pass channels on demand.

BeIN SPORTS, OCS, Netflix, Paramount+, Canal+, All premium channels are available in addition from your TV decoder. You can also subscribe to thematic bouquets, such as the youth bouquet that includes the exclusive by canal family channels. (Warner TV, Disney, Piwi+, Nickelodeon…), or the full Orange family bouquet.

What are the SOSH box reviews of customers ?

To make you easier An opinion on the Sosh box, We consulted the various opinions present on social networks and on forums. Find out what customers think by consulting Sosh Box reviews. To note that Sosh Internet reviews reflect that partially reality.

Positive opinions on the Sosh box

From Positive opinion on the Sosh box, There is the fact that this is an internet box without obligation. Today most internet boxes require a 12 -month commitment. The Sosh box (as well as the Red Box) is an exception, and it’s a good thing. This offer meets great popularity with people wishing an internet connection for secondary residence.

Another Sosh box review raised: the quality of WiFi. Thanks to the latest innovations of the Livebox 5, the Sosh box delivers a very good WiFi network. An important point for many Internet users who regularly undergo dysfunctions in the wireless network. However, we regret that the Sosh box does not benefit from WiFi 6.

Finally, last positive opinion, The Sosh fiber offer is often popular as a student internet box. With its attractive price and the lack of commitment, the Sosh box has many advantages to seduce young people.

Negative opinions on the Sosh box

Among the negative SOSH box opinions raised, the main returns concern the Sosh customer service. It is not necessarily the quality of customer service that is denounced, but the fact that the support is 100% online. To offer a fiber offer without commitment at attractive prices, SOSH, just like Red by SFR, has chosen to virtualize its customer service.

The Sosh Box subscriber, to obtain customer assistance, must go to the operator’s website. To reach an advisor, it is necessary to use the cat. It is also possible to consult assistance sheets, or ask questions about the Sosh forum.

Sosh box reviews: the appreciation of our experts

In summary : Sosh box