What to do in the event of loss or theft of your bank card

To oppose, Contact the Société Générale number Next: +33 9 69 39 77 77.
You can also oppose your bank card directly from the SG banking application.

General Society Contact: Telephone, Mail, Customer Service

Need to reach Société Générale customer service, the card service to oppose your bank card or an advisor to subscribe to a new offer ? Whatever the reasons you wish to contact Société Générale, you will find the right way of contact in this article.

�� How to contact Société Générale customer service ?

Phone of customer service, email, Société Générale website, meet in agency … the means of Contact Société Générale are many. Here is a summary table of the main SG contacts ::

• At 39 33 (free service + price of a local call)
  Monday to Friday from 8 a.m. to 8 p.m. and Saturday from 8 a.m. to 7 p.m
• From abroad +33 (1) 76 77 39 33

• Via the secure messaging of your SG account
• By phone via your Société Générale customer area
• From your customer account by requesting an appointment in agency

• Via the SG website
• Via the Société Générale application

• Response guaranteed in less than an hour from Monday to Friday, from 9 a.m. to 7 p.m
• Twitter
• Instagram
• Facebook and Messenger

☎️ To which telephone numbers to join Société Générale ?

According to the request you want to make with the Societe Generale, THE phone numbers will be different. To be sure to reach the right service here is a summary:

Object of the request	Service and number to be attached
General request	Société Générale customer service At 39,33 (call not surcharged) from Monday to Friday from 8 a.m. to 8 p.m. and Saturday from 8 a.m. to 7 p.m From abroad, contact the +33 (1) 76 77 39 33
Join my SG advisor	THE phone number of your SG advisor is present in your customer area
Technical problem or difficulty in accessing your accounts	(+33) 1 42 14 58 58 (Monday to Friday from 8 a.m. to 7 p.m.)
Disable Paylib	09 69 32 20 46
Information on your bank card	Société Générale Carte Service on 09 69 39 33 39
Quitis insurance	01 61 37 41 37

�� You are deaf or hard of hearing ?

You can Contact Société Générale customer service From Monday to Friday 8:30 a.m. to 7 p.m. and Saturday from 9 a.m. to 12 p.m. THE Contact with SG will be done via the Elioz platform.

You can also chat with your Société Générale advisor by the secure messaging of your customer area.

�� Société Générale emergency numbers

Need to oppose your bank card, check book or even declare a disaster ? There Societe Generale provides you with different Adjustable numbers 24 hours a day, 7 days a week for all these EMERGENCIES.

�� Need to oppose a flight or the loss of your bank card ?

To oppose, Contact the Société Générale number Next: +33 9 69 39 77 77.
You can also oppose your bank card directly from the SG banking application.

ℹ️ Note whether fraudulent expenses have been made with your bank card, a declaration to the police or gendarmerie will may be requested.

�� You lost or you have been robbed of your checkbook ?

You can Contact Société Générale customer service at 39 33 or your SG advisor, Monday to Friday from 8 a.m. to 8 p.m. and Saturday from 8 a.m. to 7 p.m. Outside these hours, contact the National Call Center lost or stolen checks (CNACPV) on 08 92 68 32 08 (0.337 €/min). This number is accessible 7 days a week and 24 hours a day.

��️ You have undergone a disaster ?

If you need assistance SG emergency, Contact the World Assistance Service 24 hours a day and 7 days a week on 01 40 25 50 01.
Once the emergency has been managed, you will have to declare your claim. To do this contact Allô sinister on 09 69 32 73 26 (call not surcharged).

�� Good to know you want to know what the insurance card covers your bank card ? You can know it by consulting the Société Générale website.

�� Send an email to Société Générale

The only address Mail to contact Société Générale is [Email Protected]. It allows SG customers to report the reception of fraudulent e-mail or an online scam. For all other requests to SG customer service, Do not go through email But favor the secure messaging of its customer area.

�� Contact the Société Générale card service

�� Card service	09 69 39 33 39

Your bank card is blocked ? You wonder if you have exceeded the authorized ceiling ?

To answer all your questions related to your card, the Societe Generale provides you with sound card service, reachable at 09 69 39 33 39.

If you have lost or have your card stolen, you shouldn’t call it SG card service But the opposition center on 09 69 39 777. You can also apply for an opposition directly online.

If you forgot your bank card code, find it online on your card space, section “Consult my secret code”.

❓ FAQ: SG contact: your questions

�� What are the timetables for Société Générale Customer Service Advisors ?

Of the Société Générale banking advisers are available at 39 33 (call not surcharged) to schedules Following: Monday to Friday from 8 a.m. to 8 p.m. and Saturday from 8 a.m. to 7 p.m.

To find them Opening hours of the Société Générale agency closest to you, go to the SG website then find an agency.

⌨️ How to contact Société Générale via their platform ?

By going to the Société Générale website and by connecting to your customer area, you can access your secure messaging. It will allow you to ask all your questions to your SG advisor in a secure space.

ℹ️ Note the Société Générale and its advisers will never ask you for personal information by email. If you receive this type of emails from the Societe Generale, they are fraudulent. Do not answer it and do not click on its links.

�� The offers of the moment ��

up to 120 € offered

€ 100 offered with the BRS100 code

€ 230 offered with the FTN0923 code

An advisor to your service

From Monday to Friday from 7 a.m. to 9 p.m., Saturday 8:30 a.m. to 6.30 p.m. and Sunday from 9 a.m. to 5 p.m.

What to do in the event of loss or theft of your bank card ?

In the event of loss or theft of your bank card, it is imperative to act quickly in order to protect you from fraud. What steps do your bank take ? How to be compensated in the event of fraudulent operations ? We take stock.

• Opposition on your bank card
• Check if expenses have been made without your knowledge
• How to get reimbursed in the event of a fraudulent operation ?
• How is determined the level of reimbursement of stolen sums ?
• What if your bank details have been diverted ?
• What to do in the event of a dispute with your bank ?

Opposition on your bank card

If you lose your Bank card or whether you are the victim of a flight in France or abroad, the first step is to oppose as quickly as possible to block the payments to come.

You must make your request for an opposition by phone:

• via the number communicated by your bank
• or then via The Interbank Bank Card Opposition Service 0 892 705 705 (open 7 days a week and 24 hours a day), Surprising number: cost of a call to a fixed number + 0.34 € TTC/min, from a fixed or mobile phone

During your call, a registration number will be communicated to you. You must keep it since it is a trace dated to your opposition, precious in the event of a dispute.

The opposition procedure triggers a Immediate blocking of payments by bank card. In the event that a payment order is made after this date, this is a fault on the part of your bank that you would be entitled to dispute.

Note also that the opposition procedure is a irreversible operation, Even in case you find your card. You will therefore need to make a request to get a new Bank card.

• Also remember to consult your bank contract, which may require in the event of Loss or theft of your bank card to notify your bank by counter or by registered letter with acknowledgment of receipt.
• If you are abroad, you may need to contact your bank via a special number. Remember to find out before you leave.

Check if expenses have been made without your knowledge

Once the opposition on your card has been made, Check your bank account To see if fraudulent operations have been carried out. Even in the immediate absence of a fraudulent operation, it is advisable to carry out this verification the following days.

If you notice that a suspicious payment has been made with your card, it is advisable to file a complaint (see the following point).

How to get reimbursed in the event of a fraudulent operation ?

In case of’fraudulent operations carried out following the loss or theft of your Bank card, Your bank must reimburse you the stolen sums, except in the case of negligence or fault on your part (for example if you have registered your code on the back of the card). The bank must then prove this negligence or this fault.

If the opposition request is not made fairly quickly, your bank may invoke negligence on your part and do not reimburse the costs on any paid payments.

You have to 13 months maximum to have recognized the bank card fraud. Beyond this period, no refund may be made to you by your bank.

If expenses have been made before the opposition, you can complaint.

How is determined the level of reimbursement of stolen sums ?

In the event that no negligence on your part is proven by the bank, there are two cases of figures:

Your bank card code has not been used

In this case, you will be fully reimbursed without expenses at your expense.

The code of your bank card was used by the fraudster

Up to 50 € spent, there is no refund.

For more than € 50 spent, a deductible from 50 € applies, the rest will be reimbursed to you by your bank. This franchise corresponds to the amount of losses to your responsibility before opposition in the event of the use of the code of your Bank card. For example, if € 300 have been spent on your card, you will be refunded by 300 – 50 = 250 €.

What if your bank details have been diverted ?

Your Bank card is still in your possession but its contact details have been used to make an online purchase of which you are not at the origin ? Note that you can point out the diversion of your banking data directly online on Perceval or “electronic platform for collecting banking coordinates and their conditions of employment reported by victims of online fraudulent purchases”.

This teleservice from the Ministry of the Interior makes it possible to facilitate:

• Your procedures in the event of theft of your bank card data: you don’t have to travel to the gendarmerie or police station to report the fraud you have been the victim
• reimbursement of stolen sums
• The fight against the authors of these banking offenses (collection, analysis and cross -checking of criminal intelligence on a national level).

To report on Perceval the fraudulent use of your bank card, you must fulfill the following conditions:

• be still in possession of your bank card
• The contact details of your bank card were used to make an online purchase
• not to be the cause of the sums spent
• have opposed On your bank card with your bank.

If you are having difficulty accessing this approach, you can Contact online assistance by mentioning “Perceval” in the “approach” field.

What to do in the event of a dispute with your bank ?

In case of disputes with your bank on a refund request, you can enter the banking mediator.

If the dispute persists, you will have to turn to the Protection litigation judge (ex judge of the district court) if it is a dispute up to € 10,000, or to the court For sums above € 10,000.

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• Compare for free and just bank prices
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Learn more about the bank card

• Loss of the bank cardOn service-public service.Fr
• Opposition on bank card in the event of loss or theftOn the site Lesclesdelabanque.com
• You can also consult the other publications of the Lesclesdelabanque site.com, service of the French banking federation (FBF) and in particular guides: “use the bank card”, “bank card – 9 security reflexes” and “fraud to banking operations”

What the law says

Monetary and Financial Code :

• Articles L133-15 to L133-17 (opposition)
• Article L133-18 (reimbursement of the sums stolen after opposition)
• Article L133-19-L133-20 (reimbursement of the sums stolen before opposition)