Repair service

Remove accessories, such as screen protectors.

You want to repair your phone but do not have time to go to the store or live too far from an approved repair center ? Use the Smart Repair service !

To do this, make an online request by following these steps:

1. Click on “Request repair” and add your products to your personal space.

2. Click on “Need help” to the right of your product then on “get help” at the bottom of the page.

3. In the “Assistance/support” section choose “Sending in repair”, in order to make the request.

4. Once your quote is validated, prepare your device for repair: remove the accessories, save your data, delete your Google and Samsung accounts then deactivate your locking method.

5. Expected your device using the transport voucher received by e-mail by depositing your package in a post office.

6. Recover your device. The repair lasts on average 3 working days after receiving the package by our services.

Supported damage

Our qualified Samsung experts repair quickly and with guaranteed original parts for a year
Your device in case of breakage or breakdown requiring the replacement of the following parts:

Supported damage

Our qualified Samsung experts repair quickly and with guaranteed original parts for a year
Your device in case of breakage or breakdown requiring the replacement of the following parts:

Supported damage

Our qualified Samsung experts repair quickly and with guaranteed original parts for a year
Your device in case of breakage or breakdown requiring the replacement of the following parts:

The devices eligible for this service are only the models imported by the Samsung group in the territory of the EEA and Switzerland.

We will examine your device to check its eligibility for the requested repair.
This service is available in mainland France (including Corsica).

Our repair rates

Select a model and a defect.

Other questions about Smart Repair

Terms and conditions
Consult our dedicated page to find out the general conditions of the Smart Repair service.
Duration of the repair

You will recover your functional device within 3 working days approximately – from the reception of the product by our experts. This period does not include time between sending your package and receiving it in our repair center.

Prepare your device for repair

Before putting your device back to our experts, follow the following steps:
1. Make a backup of your data with the Smart Switch application or via other solutions such as Samsung Cloud.
2. Delete your Google and Samsung accounts from the device.
3. Make sure all the locks are disabled before entrusting us with your device to repair: Settings> Lock screen> Unlocking mode> None. With an activated lock, it will be impossible for us to repair your device, because the locking prevents us from accessing the device to open the parameters and the test menus.
4. Do only your phone and its original accessories (charger and data cable). Keep your SIM card, memory card and protective shell with you.
To find out more, see this tutorial.

Repair service

Don’t worry, professionals attached to the repair service repair your device in the blink of an eye !
In addition, and to avoid unpleasant surprises, you will know the exact price of the repair, before it is made.
Furthermore, if you are not responsible for the damage caused on your device and you are covered by the warranty, we cover the repair costs.

Smart Repair

1. Make your request for repair online via Smart Repair-Portal.¹ A Samsung account is necessary to record the repair service.

2. Back up your device data using Smart Switch. Deletes the Samsung or Google accounts from your device and reset it to factory settings (Settings> Global management> Reset).

3. Remove accessories (cover, protective window) and keep them at home.

4. Protect your device for transport and stick the label to the package for sending by post. You can also bring it to a service center.

5. Receive your device repaired within 5 working days.²

1. Noticed : are valid the following conditions of use for Smart Repair.

Bring-in Service

Many dysfunctions can be resolved in no time in our repair centers.

Find the Samsung center closest to you and bring your device.

If none is nearby, place it with your dealer who will take it to send it to us.

Before any repair

Before you give us your smartphone or tablet, think about saving your data with Smart Switch.

Deletes the Samsung and Google accounts from your device.

Reset your device to factory settings: Settings> Global management> Reset.

Remove accessories, such as screen protectors.

To validate the repair request, you will have to submit proof of purchase.

Repair costs

In the case of an off-road repair, a quote will be transmitted to you as soon as our technician has been able to inspect the device and diagnose the type of damage.

In the event of a complaint as part of the warranty, you will of course have no costs to assume.

Screen repair

In case of damage affecting only the screen, it is now possible to carry out a repair of it at a lower price on certain models.

PowerUp Service

Give your smartphone a second life by changing your battery for CHF 89.-.³

1. Check that your device can benefit from this offer.

2. Save your request via smart repair and am the preparation steps (save the data, remove accessories, protect the device).

3. Place your smartphone in the service center closest to you or send us your device by post.

Bespoke Edition service

Bespoke Edition service

Personalized color combinations for the Bespoke edition galaxy z flip4

1 The conditions of use of Smart Repair apply. Samsung is not responsible for loss of data as part of the Smart Repair service. The customer must ensure that his data is saved before using the service. By participating, the Customer accepts that all the data relating to the customer and the device will be transferred to Samsung Electronics Switzerland GmbH. Samsung will use this data as part of a customer satisfaction survey. More information on our page on Samsung’s privacy policy

2 As long as the original spare parts are available

3 This promotion applies exclusively to users of the models indicated in this list (Update July 2021) – in certain Samsung service centers in Switzerland until the stocks are dismissed or exhausted. The price to be paid can vary if additional repair work is required. The spare parts withdrawn as part of the promotion remain the property of the service center concerned. Exchange or buying in cash are excluded. Samsung is not responsible for the loss of data in the context of this promotion. The customer must ensure that his data is saved before the promotion is requested. By participating in the promotion, the Customer accepts that all customer and device data will be transmitted to Samsung Electronics Switzerland GmbH. Samsung uses this data as part of a customer satisfaction survey. More information on our page on the Privacy Policy.