How to terminate your SFR package

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SFR termination: how to terminate its package or its SFR box ?

You want to terminate your SFR mobile or box offer ? The SFR operator offers different offers and packages that may be subject to engagement or on the contrary be without commitment over the duration. Depending on the conditions of termination specific to the subscribed offer, procedures must be undertaken if you wish to terminate your SFR contract. Find all the procedures, conditions and costs induced in case you wish to terminate SFR.

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• The essential
• You can terminate your SFR Mobile or Internet box at any time. Depending on your offer and your commitment period, Termination fees may be billed.
• Your termination fees can be covered up to € 100 (not with all operators) if you subscribe to a new subscription to a competitor.
• You must send your SFR termination letter to the address SFR termination, TSA 30103, 69947 Lyon Cedex 20 by registered mail.

What are the steps to follow to terminate SFR ?

In terms of the offer you want to terminate, The steps can be different. Indeed, if you want to request the SFR box termination, the request or costs generated will not be the same as for a SFR Mobile termination. It is therefore important to differentiate the SFR contract you want to terminate.

How to terminate an SFR Mobile offer ?

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To make a Mobile SFR termination request, Follow the following steps:

I check the termination conditions related to my SFR mobile plan

Before you start your Mobile termination request at SFR , It is primidal of Check the duration of engagement of your contract. Indeed, your mobile plan has been subscribed either with a period of 24 months engagement, or without commitment duration. In any case, it is always possible to terminate your SFR Mobile package.

• You have subscribed to a mobile plan with a 24 -month commitment duration: If your initial commitment period has not yet reached its end, you will have to pay early termination fees.
• Your commitment period has come to an end Where you have Subscribed a mobile package without obligation: You can make your Mobile SFR termination request when you suck it. AUNCUNS termination fees will not be invoiced to you.

I contact the customer service SFR mobile termination

You can Request the SFR termination of your mobile offer by contacting customer service. An advisor will give you the postal address to which to send your SFR termination letter.

Can I terminate my SFR Mobile subscription in store ? No mobile termination request can be processed in the store. However if you Subscribe to a new mobile offer from another operator, The termination will be taken care of by the latter, with your former operator. Attention, You will not be exempt from early break -up costs likely to be billed. Namely, some operators offer a Refund of € 100 on your termination fees.

Once your request has been made, you will receive a confirmation by email. If not, check:

• What an e-mail address you informed in your Customer Area, section “Personal informations»
• Your spam

For more information on termination conditions and ” legitimate reasons », You can consult the General conditions of SFR offers on their site. “Legitimate patterns” bring together a set of special cases that can terminate costs possible.

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I send my SFR mobile termination letter by mail

In order for your mobile termination request to SFR to be taken into account, you must Send a termination letter by registered letter, stipulating your desire to end your contract. Find a Example of a free mobile termination letter free ::

Firstname name
Address
Phone
E-mail
SFR customer/contract

Postal address SFR termination

Purpose: SFR Mobile contract termination

I inform you by this letter that I wish to terminate my mobile package “(indicate the name of the package in question)” . /. /… under the number : .. – .. – ..- .. -..

(Indicate the reasons why you wish to terminate your SFR mobile package: end of the commitment period, change of operator, etc.)

In accordance with the provisions of article L.224-39 of the Consumer Code, I want my termination request to be taken into account within ten days of receipt of this registered letter and that you make me confirmation of termination of my contract.

Please accept, madam, sir, the expression of my distinguished greetings.

How to terminate an SFR Internet box offer ?

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To make a SFR Box termination request, Follow the following steps:

I check the termination conditions linked to my SFR box subscription

Your SFR box subscription may be terminated at any time. However, depending on the duration of engagement of your contract, termination fees may be invoiced:

• You have subscribed to an SFR box with a Duration of engagement of 12 or 24 months: If your commitment period is not over, you will have to pay termination fees in addition to line closing costs which are € 49.
• Your commitment period has come to an end Or you have subscribed to an SFR Box offer without obligation: only the costs of closing your line of € 49 will be invoiced to you.

I contact the SFR Customer Service Box termination

To ask The termination of your Internet box, you must contact SFR Box customer service. An advisor will tell you the postal address to which you will have to send your termination mail.

You will then receive an email confirmation of the proper taking into account your request, from SFR. If you do not receive this email, check your spam or the e-mail address you have informed in your “Personal informations” in your Customer Area.

I send my SFR box termination letter by mail

For your box termination request to SFR to be valid, you must Send a termination letter by registered letter. Find a Example of termination letter sfr box free ::

Firstname name
Address
Phone
E-mail
SFR customer/contract

Postal address SFR termination

Subject: termination contract Box Internet SFR

I inform you by this letter of termination that I wish to put an end to my subscription box internet “(indicate the name of the box in question)” subscribes the . /. /… For the fixed telephony line: .. – .. – ..- .. -..

(Indicate the reasons why you want to terminate your SFR Internet box: end of the commitment period, change of operator, etc.)

In accordance with the provisions of article L.224-39 of the Consumer Code, I want my termination request to be taken into account within ten days of receipt of this registered letter and that you make me confirmation of termination of my contract.

Please accept, madam, sir, the expression of my distinguished greetings.

What are the SFR termination deadlines ?

Your termination request will be effective after a 10 days. The customer can also request termination at a later date for 10 days. During these 10 days, you have the possibility to cancel your termination If you finally want to concern your contract.

How to restore your equipment after a SFR Box termination ?

In case of Termination of an SFR offer, You will receive a postal mail or a return voucher for each of your equipment (box/TV decoder). You will have to return the complete equipment, with their accessories, to the address “CONDON CR HUB SFR Quai 2 BAT L8, 11 rue du Nouette Zi de Quavert 22998 Dinan”. The usual restitution time is 20 days.

What are the SFR termination costs ?

Depending on your offer and duration of engagement, your termination request may be subject to costs. The fixed termination costs of an SFR Box offer amount to € 49. For the termination of an offer, Three cases arise:

1. You have subscribed to an offer without obligation: termination fees are € 49.
2. You have subscribed to an offer with commitment: now, SFR Internet boxes include a one -year engagement period.
   • In the event of early termination, the subscriber must pay the rest of the monthly payments, and the costs of € 49.
   • Once the commitment is completed, the subscriber can terminate at any time by setting the termination fees of € 49.

For the Termination of a mobile plan, Two scenarios are also present:

1. Your engagement period is over and you have set all your monthly payments: you will not have a termination fee.
2. You resilled your offer before its deadline: you must pay termination fees. It is possible to estimate the amount of these costs according to its date of end of engagement thanks to the simulator of termination costs of the SFR customer area (authentication required).

How to calculate the termination costs of your mobile package ? Mobile packages with commitment are subject to a minimum 24 -month commitment period. If you want terminate your package before the end of this period, of the Termination Fee you will be charged. The amount of termination fees are calculated In the following way: remaining total monthly payments From the 1st to 12th month + 25% of monthly payments From the 12th to the 24th month.

A legitimate motif allows Delete termination fees and monthly payments related to engagement. In addition, it is possible in some cases of Terminate at no cost SFR thanks to the Support by certain operators of termination fees. So if you are in the following situation:

• You wish Change operator box or mobile.
• Your new operator is in the ability to do benefit from new customers from the reimbursement of termination costs up to € 100.
• Your termination fees do not exceed € 100.

So you can terminate SFR at no cost. This tip will allow you to save on your bills.

I have a SFR multipack offer if you benefit from a SFR Multipack Offer, It is possible that by terminating one of your mobile lines, the monthly discounts to which you were entitled are no longer in force. Indeed, the SFR multipack allows you to benefit from Discounts by associating its SFR box with one (or more) mobile packages. The withdrawal of a package can then have consequences on your telephone bills.

How to access its SFR invoices and emails after termination ?

After the termination of your line, you Keep access to your customer account for 12 months. However, you must have connected to it at least once during the subscription period.

To connect to your customer area, your usual identifiers work.

Summary of procedures to terminate SFR Mobile or Box

Updated on 08/23/2023

A big enthusiast in the telecoms field, Benoit has real expertise on mobile players and the Internet; and their offers. He has written news articles since 2011 and has taken great pleasure in dissecting nebulous offers and operators’ equipment.

How to terminate your SFR package ?

Take your SFR package easily and quickly by following our guide. Procedures, number portability, termination at no cost, you will have all the useful explanations.

How to terminate your SFR package ?

THE SFR packages are without commitment. They can be with a 24 -month commitment if you buy a mobile at a preferential price at the time of subscription. If you are no longer engaged, you can terminate at any time at no cost. In the opposite case, you will have to pay the remaining monthly payments due.

Recall your SFR mobile package By sending a registered letter with acknowledgment of receipt. The termination will be effective within 10 days after the registration of your request.

Send a registered letter without leaving your home:

✓ Sending the registered letter with acknowledgment of receipt
✓ Service accessible online 7 days a week and 24 hours a day
✓ Immediate care of mail
✓ Proof of deposit immediately delivered
✓ Possibility to follow your shipment

What are the costs related to termination ?

If you are no longer engaged, you have no costs. If you are committed, you will have to pay the monthly payments still due (unless you have a legitimate reason):

• all for the first year of subscription;
• A quarter for the last year.

Good to know :

You finally wish to cancel your termination request ? You can change your mind until its effective date by reporting it in your customer area.

Termination address: where to find it ?

The address to which send your termination letter is as follows:

SFR Mobile, termination service, TSA 30103, 69947 Lyon Cedex 20

It is recommended to send your termination request by sending a registered letter with acknowledgment of receipt. Your shipment is legally protected, you have proof of deposit and reception.

The reasons as well as the letters of letters for your termination

If you are still engaged, several legitimate reasons can be invoked to justify your termination:

• Inability to use SFR services: death, illness, disability, incarceration of more than 3 months, move to an area outside the coverage ..
• Unemployment resulting from a dismissal of a permanent contract;
• Recovery, compulsory liquidation or over -indebtedness;
• SFR error or error.

To easily terminate your SFR package, use a letter model proposed by The post office. Just fill in the indicated fields, add the address of the termination service and join any necessary supporting documents.

Select the model corresponding to your situation:

How to terminate its SFR package by keeping its number ?

Keep your phone number by communicating your Rio code to your new mobile operator. To find out, call 3179 free from the telephone line concerned.

Good to know

When subscribing to an SFR package, you bought a mobile with ease of payment ? When you win your subscription, you must pay all the amounts still due.

FAQ – Frequently asked questions

How to know its end date of commitment SFR ?

To find this information, you have several options:

• Go to your customer area on the site or on the SFR & me mobile application. You will find the end date of engagement in the “My offer” section;
• Consult your contract, the date is specified. It also appears on your invoices, in an insert at the top left.

When can I terminate my mobile plan ?

You can freely terminate your SFR package as soon as you are no longer engaged. If your commitment period is still in progress, you will have to pay the monthly payments still due. Thanks to the Chatel law, you can terminate early from the 13th month by adjusting only a quarter of the remaining monthly payments.

How to write a mobile subscription termination letter ?

A letter of termination must imperatively include the following mentions:

• Your names, first names, contact details;
• Your contract number for the SFR package concerned;
• Your SFR customer number;
• The date and the place;
• the nature of your contract (with or without commitment);
• subscription and end of engagement dates;
• If you are still committed, the reason for your decision. In this case, remember to join the necessary supporting documents.

Termination with other operators