All SFR customer reviews

We can however qualify the situation by specifying that positive opinions are generally very complying and mostly come from subscribed customers at SFR for many years. Satisfied customers are welcoming:

SFR reviews: customer opinions on SFR boxes and packages

A SHAME ! I have been SFR customers since 2016, and I don’t even know why I stay. I pay a 30th price for only 10giga of the Internet (which offers this kind of package already ??)). I have a commitment until February 2023. I called customer service a few days ago to see if it was possible to do something, because I found my package really expensive. I was then advised to change the package and take a non -binding package at 25th with + Giga, but for that it was necessary to pay 30 euros directly. I said to myself “well it’s already better than nothing”. In the end I realize that I am still engaged until February 2023. I don’t understand why I paid 30th ? And why was I sold something to do with me . I just called the termination service, which has no solution to give me. It’s silence, nothingness. Hat distributed level ! This lady did not do much to try to keep me as a client. Apart “There must have been a misunderstanding.”Great, I’m really advanced with that ! What is the point of paying + dear to have incompetent customer service . You might as well go to Sosh. I am really disappointed, you are not able to make sure to retain your customers of long dates. It’s a shame. In any case, count on me to make bad ads.

10 people found this opinion useful
05/11/2022 Customer verified

Do not subscribe to them, they never installed me the box, they took me for a year, moreover when I returned the box, I paid a fine of 300 euros, I was entitled to any refund.

2 people found this opinion useful
Only verified customers
05/11/2022 Customer verified

Do not subscribe to them, they never installed me the box, they took me for a year, moreover when I returned the box, I paid a fine of 300 euros, I was entitled to any refund.

2 people found this opinion useful
10/22/2022 Customer verified

If I had been able to put 0, I would have done it . We have called more than 5 times the advisers do not understand anything and don’t care about your mouth. In the end it was the 6th telephone advisor that ended up solving a technical problem remotely. Flee this operator

04/10/2022 Customer verified

Deplorable customer service activation of a line in more than 48 hours when it is just clicked on a buttons. Date of direct debit not change 21 euros of costs per month in addition paid operator to flee as soon as possible

03/10/2022 Customer verified

Deplorable I order the fiber we come to go up it but the equipment arrives after deplorable to flee

09/30/2022 Customer verified

CAUTION TRUTS! They are wanted to make me pay the same invoice twice with different sums and even curious invoice number ! You pay and you receive letters ! Without telling the harassment telephone, but I am happy I managed to send 4 people around my entourage who was sfr ha ha ha ha ! to flee thieves .

09/28/2022 Customer verified

A disaster !! I took a package at 5 € Pdt one must go to 25 € in Dec.I have dies jams, or it has been cutting and that since March! I am walked from technician to technician my problem is still not solved.I lose a mad time to call them. I am still engaged until DEC.They do not want to terminate the line not obtaining the repair.on the other hand if it is me, big termination fees . Flee SFR

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How are the opinions collected, verified and classified ?

How are the opinions collected ?

Customers who have passed through Selectra to take out their contract receive, a few weeks after their subscription, an email offering them to leave an opinion on their supplier. In addition, any user can at any time submit an opinion by clicking on “Publish my opinion”.
The submission of an opinion does not give access to any consideration for the user.

How are the opinions verified ?

Selectra strives to publish only authentic opinions.
We ask each client submitting an opinion to certify on the honor that he was or is indeed a customer of the supplier on which he gives his opinion and to communicate to us a valid email address.
Each opinion submitted is then reread by Selectra is published only after this verification. Any notice that does not respect our moderation charter or from an unlikely email address will not be published.
When a customer has taken out a contract with a supplier via selectra and leaves an opinion on this supplier with the same email address as that used to subscribe to the contract, selectra adds the notice checked alongside the notice. Otherwise, no mention appears alongside the opinion because we are then unable to guarantee that the customer is indeed or has been a customer of the supplier.
None of the data collected by Selectra as part of the publication of reviews will be used for commercial purposes.

How are the opinions classified ?

The two opinions having collected the most positive votes on the part of the users are put forward. Among all the opinions having collected positive votes, opinions from verified customers have priority on other opinions.
The following opinions are classified by default from the most recent to the oldest, but it is possible to classify them in order of increasing or decreasing rating. When a supplier has received reviews from verified customers, then only the checked customer reviews are displayed by default. It is possible to display all reviews by deactivating the option “only verified customers”.

How is the note calculated ?

The note corresponds to the weighted average of all the grades received for the supplier. We have chosen to give more weight to notes from verified customers and recent notes. Consequently, for a given notice, the weighting factor P is equal to X * Y Or X is equal to 2 if the opinion comes from a verified customer or to 1 if the opinion comes from an unaccompanied customer; and or Y is equal to 1 for a notice of less than 2 years, 0.75 for an opinion between 2 and 3 years, 0.5 for an opinion between 3 and 4 years, or 0.25 for opinion of more than 4 years.

Created in 1987, the French Radioélélphone (SFR) company is a pillar of the French telecoms landscape. Operator, but also Internet access provider (FAI), SFR offers mobile offers and internet offers by ADSL, THD and fiber to thousands of households. They are satisfied ? Find in this article a summary of the positive and negative opinions of SFR customers on their operator.

• The essential :
• According to the observatory of customer satisfaction led by ARCEP in 2023, SFR obtains an average note of 7.2/10. The operator is in last position behind Bouygues (7.6/10), free (7.9/10) and orange (8/10).
• The operator has many customers and therefore necessarily many negative opinions.
• On the Trustpilot site, SFR has an average of 1.4/5 (figures collected in May 2023).

Opinion SFR 2023: What are the positive and negative points of the operator ?

In 2022, SFR had nearly 6.5 million Internet customers In France. On the mobile side, everything is also going well for the operator who was one of the first French operators to offer 5G offers to its customers at the end of 2020. But if SFR has many customers, are they all satisfied with their offer ? If we believe the average SFR reviews on the site Trustpilot, The answer is no. The operator only counts the average note of 1.4/5 (figures collected in May 2023). However, it is important to put this small average into perspective.

Indeed, SFR has many subscribers and the more an operator has customers, the more likely it is to collect negative opinions. If we add to that the customer propensity satisfied to remain silent And not to publish an opinion on the Internet, we can understand that SFR certainly deserves better than 1,2/5.

However, other competing operators have a better average. It is therefore important to come back by point on the SFR customers reviews To make an opinion for yourself.

What are the positive points underlined by SFR subscribers ?

From the Truspilot site, SFR harvest 5% positive opinion (figures collected in May 2023). It is very little, even taking into account the fact that satisfied customers often remain silent.

We can however qualify the situation by specifying that positive opinions are generally very complying and mostly come from subscribed customers at SFR for many years. Satisfied customers are welcoming:

• Clarity and simplicity to order the operator.
• Of the flows in fiber optics (also criticized by detractors. )).
• Of the involvement of customer service Or counselors in store or on the phone.

Excellent contacts with.

Excellent contacts with competent people. I highly recommend SFR and all its staff for help, speed of execution, explanations, their patience with unsurvited people and the diligent way of taking care of customers to achieve their complete satisfaction. Really that more. THANKS.

Trustpilot review signed JCC – January 2023

For once I have nothing to complain about and ..

For once I have nothing to complain about and believe me it’s rare, customer service at the top, technical service and sales service have always found a quick and effective solution to my requests: sending quick equipment, free 80 giga repair, fiber proposal at very advantageous price … competent, reactive and professional.

Trustpilot review signed Géraldine – October 2022

Summary of the negative opinions of SFR subscribers

With an average of only 1.4/5 (figures collected in May 2023) on Trustpilot, we can suspect that SFR has many unhappy customers. In May 2023, the operator has no less than 94% negative opinion. It is more than its main competitors, the other 3 historical operators, Orange, Bouygues Telecom and Free.

Unhappy customers regret in particular:

• Problems of connection (in ADSL, fiber and THD).
• THE calls too many SFRs to offer new offers.
• The substantial increase in price after a year.
• THE Termination Fee too high.

I am sometimes lucky to have the internet

I pay so that my SFR installation does not work. Today when I go home, and I turn on my TV, I’m lucky to have the programs. I no longer count the breakdowns. I think I have a breakdown once every month and a half. They say they know the problem but no action is done. I am annoyed with the fiber without fiber regularly

Trustpilot review signed Sébastien T- February 2023

Since my subscription.

Since my subscription from October 5 to the fiber which is already faulty, I have been harassed by SFR “2 to 3 times a day”. To inspire me, force me to take a mobile phone subscription.

Trustpilot review signed Jean -Noel – October 2022

What are customer reviews on mobile and box SFR offers ?

Reviews on SFR Mobile offers

SFR offers 3 4G+ plans and 3 5G SFR plans. The services included in SFR mobile offers range from 100MB of mobile internet with 2 hours of call, up to 240GB in 5G and unlimited calls.

These various services However, are apparently not enough to please all SFR customers. These are, in fact, many to post negative opinions on the SFR mobile plans. Critics, however, are often the same:

• SFR already offers the 5g, But this new network is not present everywhere and customers are unhappy when they do not capture it.
• THE prices Mobile offers increase after a year.

Find more details on these two criticisms lower in this article, in the part concerning the network and that concerning the prices.

I changed supplier.

I changed my internet access provider by going to SFR. He had to do the necessary, that is to say a request for termination to my former operator and I had to send the equipment and also warn my operator. This has never been done a total of € 70 per month for two months, taken. Do not subscribe to SFR.

Trustpilot review signed R’one W – February 2023

Deplorable Customer Service Null Network

Deplorable customer service, is not attentive to the customer, I transfer from service to service without being able to bring me a solution, the worst I am rough up on the nose. At the level of the mobile network I advise anyone not to subscribe to SFR, an internet connection far below other competitors, often zero..

Trustpilot review signed Ouahid C – September 2022

Opinion on SFR Fiber, ADSL and THD offers

SFR offers 3 SFR Box offers, each available in 3 different Internet technologies depending on the client’s egibility: theADSL, there FTTH optical fiber and the Very high speed fttla. Operator customers are mostly Satisfied with their SFR offer Box. Fiber flows are often cited and described as high. Some customers, however, regret their low flows with ADSL and equipment problems.

The network is very bad

The network is very bad, see non -existent very often. On the other hand, billing increases for no reason and without any explanation. Fixed and mobile in the same boat, it’s the galley.

Trustpilot review signed Franck L – February 2023

Davi internet user.

(. ) Since I have been at SFR, my fiber access has been of exemplary stability, I am therefore very happy. So !

Trustpilot review signed SMASHING – March 2021

ADSL

Subscription subscribed for several years in ADSL and conclusion: plus a telephone communication provided for 8 months and the same for Internet access. (. ))

Trustpilot review signed Nathalie – April 2021

SFR prices: what customs of the operator prices think ?

Prices at SFR are very varied, whether on the side of mobile offers or internet offers. The prices of SFR plans will indeed from € 3/month to 50 €/month. SFR Box offers vary between € 18/month and € 32/month (the first year). The offers are all offered with a 12 -month commitment.

For SFR Mobile customers, the operator also offers mini prices smartphones. But beware, Buy a SFR smartphone with its package has several consequences. In doing so, you re -engage for 24 months and you agree toIncrease the price of your package. Many SFR customers have bought an SFR smartphone without inquire about these consequences, result: SFR A of many negative opinions posted by unhappy customers of this situation.

Several SFR customers also point out that the operator’s offers are not very advantageous once the 1st year of subscription past (which is not only specific to SFR). Also, many customers regret the amount of SFR termination fees.

Cheap mobile renewal

I made a mobile renewal at SFR: renewal of mobile at the best price with a change to a better more advanced package with 5G accounting at the same price as my old package that I had for 1 year and a half. I am delighted, because I was able to have a premium smartphone (S21 Ultra) at third of the public price with payment in 4 times at no cost: what +++.

Trustpilot reviews signed RELS67 – April 2021

Scam

(. ) I paid an amount of € 20 for my package and from month to month, it increased without any explanation ! It went from 20 € to 30 €, then from 30 € to 45 € per month.
After spending more than an hour on the phone with customer service, they show us without real explanations that it is normal to pay € 45 since there was a reduction.
SFR scams us by putting us superb promotions on phones, but in the end, we pay the price in the package. Still worse, when we subscribe a new offer, we are re -engaged for a 1 year. A vicious circle ! (. ))

Trustpilot review signed SLCDL – April 2021

Increase after re -engagement

Following my purchase of a phone from them, I accepted a 24 -month re -engagement, but to my surprise, my 12 € package went to € 31. (. ))

Trustpilot review signed Fleur – April 2021

Before taking out a mobile or internet offer, remember to Check the conditions applied by SFR. Indeed, these must appear on the SFR website and/or on the price brochure.

What are SFR customer reviews on the network ?

SFR offers its mobile customers the 4G, as well as 5g, and its Internet customers theADSL, the optical fiber Ftth and very high speed Fttla. It’s the only operator in France To offer this third internet technology which allows you to reach flowers as high as those of fiber without needing to be directly connected to the latter.

SFR customer reviews on the operator’s network are mixed. Everything works very well for some when nothing works for others. It all depends on Your geographical location And we can only advise you to check the SFR cover near your accommodation before subscribing to an offer from the operator.

Perfect.

Having left SFR ten years ago because the mobile and internet service was disastrous, I am happy to be back there good Network quality see excellent on 5G! The prices are competitive, and customer and efficient and efficient customer service! I did the four main operators this year and I think I am faithful to SFR.

Truspilot review signed Antoine L – February 2022

SFR: that inconveniences from start to finish !

SFR has a very bad network, a deplorable quality of service and even after 3 months following termination, I continue to receive very unpleasant messages of recovery and litigation when I called dozens of times to ask them to justify January / February invoices for a box terminated in October . Really the worst experiences that we can have as a customer.

Trustpilot review signed Assâas E – February 2022

SFR reviews: Is SFR customer service reachable and efficient ?

SFR offers several contact solutions to its customers.

1. The phone : you can contact an SFR advisor by composing 1023.
2. The SFR store : You can also get help by advisers from the SFR shop closest to you.
3. Cat : SFR advisers are also available by chat from the SFR website.
4. Postal mail : Finally, you can also contact SFR by post via the address “SFR Service Appeal Consumers, TSA 20102, 69947 Lyon Cedex 20”.

Overall, customers are satisfied SFR customer service. They notably congratulate the speed of responses by mail and the kindness of advisers. Some customers are however unhappy and regret that SFR customer service has not been able to solve their problem.

Customer service by phone very.

Very efficient customer service unlike former Internet suppliers/mobile subscription. I have been contacting customer service for a problem or another for several times, this is not the case systematically but, overall, my requests are taken into account, the problems rapidly solved.

Trustpilot review signed Mas – January 2022

Sece -up service and become.

disappointing service and become incompetent, in 15 years at SFR we had never known this before, and seeing that they do not react is even more disappointing !!

Trustpilot review signed Tess R – March 2022

What is the positioning of SFR compared to the competition ?

SFR is theOne of the largest operators in France, Direct competition with the other 3 classic French operators: Bouygues Telecom, Free and Orange. Like Orange and Bouygues, it offers internet and mobile offers with a year -round commitment and conventional prices.

The red square operator, however, differentiates from competition in several aspects.

1. THD : SFR is not content to offer the Internet by ADSL and the fiber optics FTTH. The Internet access provider also markets THD offers that operate thanks to the Hybrid FTTLA (Fiber to the Last amplifier) ​​technology, a mixture of optical fiber and the cable network previously belonging to Numericable. This Internet technology allows SFR to offer flows close to those of fiber optics to households not linked to it.
2. The SFR Box 8 and its vocal assistant : since 2020, SFR also offers a new Internet box compatible with WiFi 6 standard and equipped with a voice assistant. The latter works with the vocal command “OK SFR”, but also with the Alexa system of Amazon.
3. 5G : SFR was the first French operator to operate 5G in France on the 3.5GHz frequency band and to exceed 1gbit/s of flow on this network. Since November 2020, the operator has offered 5G offers. However, it should be noted that to take advantage of 5G, you must have a 5G package, but also a compatible smartphone and the 5G network in your geographic area.

Summary of SFR offers

Summary table of SFR Mobile offers

Find a summary of SFR Mobile offers in the table below.

Summary table of SFR Box offers

Find a summary of SFR BOX offers in the table below. All commitments are 12 months, except for the 4G+ box which is without obligation.

All SFR customer reviews

Find all the opinions of our customers collected by notice verified on our products and services to inform you transparently.

SFR undertakes daily to improve the quality of its services by listening to its customers.

Calculated from 16746 Notice obtained over the last 12 months.

Opinion subject to control

• No consideration was provided in exchange for opinions
• Reviews are published and kept for a period of five years
• The opinions cannot be modified: if a customer wishes to modify his opinion, he must contact reviewed in order to delete the existing notice, and publish a new
• The reasons for deleting opinions are available here

Detail of SFR reviews

Following an order of 09/18/2023
09/22/2023 Marlene A
Following an order from 09/16/2023

“Different to order”

09/22/2023 Montserrat L
Following an order of 09/18/2023

“Impossible to retract I risk losing my laptop number because of portability”

09/22/2023 Francois D
Following an order from 09/17/2023

“Simple and quick command”

09/22/2023 Stephane B
Following an order of 09/18/2023

“Easy to place SFR”

09/22/2023 Marc V
Following an order of 09/18/2023
09/22/2023 Gilbert R
Following an order for 09/15/2023

“Fast and simple”

09/22/2023 Rozenn n
Following an order for 09/15/2023
09/22/2023 Anthony M
Following an order from 09/16/2023

“Hello I am very satisfied ? »»

09/22/2023 Josiane B
Following an order for 09/15/2023

“Extremely complicated process whose financing offers are almost impossible to implement. Abusive warranty deposit of € 450 despite the existence of a high -end box contract with withdrawal and the subscription of a 0 euro box advantage package. Unworthy of a company like SFR “

09/22/2023 Jean-Christophe B
Following an order from 09/17/2023

“Change of package via my internet account”

09/22/2023 Brams A
Following an order from 09/17/2023
09/22/2023 Anonymous opinion
Following an order of 06/09/2023

“I already regret having taken a package at SFR, resume my calls to understand pk”

09/22/2023 Romuald K
Following an order from 09/16/2023

“At the moment I am waiting for my iPhone 15 pro after I say but it’s fast and efficient”

09/22/2023 Anonymous s
Following an order from 09/16/2023

“Everything was simple and quick . »»

09/22/2023 Serena D
Following an order of 04/09/2023

“Modification without problem . »»

09/22/2023 Claude M
Following an order from 09/17/2023

“Easy navigation on the site”

09/22/2023 Christel L
Following an order from 09/16/2023
09/22/2023 Lamiae C
Following an order from 09/17/2023

“Lots of site bug to complete the process”

09/22/2023 Anonymous opinion
Following an order from 09/16/2023

“Simple and clear”

09/22/2023 Llopis n
Following an order of 04/09/2023

“Work done with care. Polis and endorsements who met our expectations when the fiber cable passes. »»

09/22/2023 Luke D
Following an order from 09/17/2023

“To change my laptop package offer it was quite clear and easy”

09/22/2023 Christophe has
Following an order for 09/15/2023

“During my first connection the offer to renew my phone was at 1euro I make my secure online payment comes a bug during my reconnection the offer went to 89 euros. »»

09/22/2023 Yannick D
Following an order from 09/16/2023

“Hello, I’m deaf and silent. Very well sfr command (waiting) »

09/22/2023 Anonymous opinion
Following an order from 09/16/2023

“Good service good price”

09/22/2023 Jerome o

The verified review solution is published by Skeepers, specializing in the management of consumer notices following an online order. Verified notice is certified by AFNOR Certification for the processing of “online opinion”: “Collection, moderation and return of opinions”. Because the transparency and continuous improvement of our services is essential in our eyes you will find testimonies and customer opinions just as well favorable as unfavorable. Reception of opinions is made by the company Visit checked to guarantee the right processing of online reviews.

SFR Notice

It has now been 3 years since we have our subdivision, 3 years old, that following their district installation, we cannot receive fiber in good conditions, 3 years that the technicians who follow each other are more mediocre than one than others. The “national” sport consisting in disconnecting the already existing installations to connect new subscribers.
What about sellers in stores ? Liars who don’t care about customers; Their one and only motivation: have new subscriptions subscribe.
SFR, to flee absolutely !

Date of experience: September 22, 2023

Our 2022 transparency report is available

It is by hiring anyone who is ..

It is by hiring anyone that we become anything ! Appointment scheduled for between 8 a.m. and 12 p.m., the technician does not come, no message to warn or apologize, call at 1 p.m. to say that he arrives in 20 minutes, arrives at 3.30 p.m., go back down to get the box in his car and n ‘ never returned… I travel to SFR to explain my surprise: they will contact you, write if you are not happy ! Indeed, I am not happy ��

Date of experience: September 22, 2023

Horrible

Horrible ! 100 € per me of package with the box and the laptop, renewal of the two packages, have offered you an iPhone 15 pro max at 1000 €, since I announced my departure from SFR to go to free a saving of 60 € me , now it’s telephone harassment to stay in SFR . The alarm was before

Date of experience: September 23, 2023

Very bad fiber sfr

Since July 2023, operator offering a box 7 with an operating defect of intermittent WiFi preventing any connection to the domestic network: no television no connection for children’s computers for their homework etc
More than 20 calls for customer/ then technical service that ask to wait a few days at each call because their engineers work on this breakdown of all boxes 7 in France!
At the end of the 10th call and a month of galley still no change of equipment possible unless passage to the upper package (Power with Box 8) more expensive.
At the end of September, finally a new V2 box that works and not really compensation (me s of 10 euros) up to the damage and stress.
Frankly, it’s scandalous and other more serious operators exist, more than 10 months and it is definitely finished SFR!

Date of experience: July 10, 2023

Phone cut

They are incomprehensive, as soon as the bills are late 1 week that is it it cuts the phone, heart problem if I have a problem I cannot call, I ask to wait until Wednesday because I will have the payment and they refused.
Ah when it talks about money you have to pay desuite on the other hand if you have a big health concern you don’t have to tell them for just a few days ! The invoices are never the same in any case, it is always like that they are always above my usual payment, strongly that I break it is really pitiful.

Date of experience: September 23, 2023

Customer service to vomit

Customer service to vomit, incompetent.
I absolutely do not recommend this operator.
The story debt on 12/09 is my 82 year old mom. Fiber a priori crushed therefore total breakdown (TV and telephone).
A technician moves 3 days later to repair but he does not have the right tools or even enough fiber to carry out repair. He’s going back.
Today we are on 09/22 and my mother is still cut off from the world. I let you imagine the risk of being without a means of communication at 82 years old.
We call every day, we are strolled from services to services, letting ourselves be shown that a technician will pass..
I have no words strong enough to define my disgust in the face of such acts.

Date of experience: September 12, 2023

Hello I was a SFR customer I changed…

Hello I was a SFR customer I changed to go to Bouygues, indeed was not able to solve the technical problems of snoring that I had on the line on call and the problems of reset on the box that I was forced to do regularly .From the implementation of my new Bouygues box no more problems .Frankly for years that I have been at home I am very disappointed with their lack of responsiveness .You also quickly change operator on the date of birthday because otherwise they will make you as paying the months due without taking into account your complaints .Cdt Mr LeBorgne Gueschart

Date of experience: December 20, 2022

Deplorable, incompetent customer service

One wonders how they were elected customer service of the year 2023. Customer service is deplorable and incompetent.
Service that is not personalized, non -friendly staff. Very disappointing !

Date of experience: September 22, 2023

I am not at SFR but at ..

I am not at SFR but at Orange but despite that he still manages to disconnect at the level of the cabinet. The employees of SFR disconnected us three times in three weeks and it’s been a month since I have no connection and that we are in expecting that it is repairing the cabinet. This is to ask what they are paid to do nothing, when you pass in front of the wardrobe it is all the time wide open for a month with nothing that has changed it is incredible to say that we avoid being at SFR to avoid problems but we still have it because of them.

Date of experience: September 20, 2023

Shameful, liars customer service

Shameful, order for mobile renewal on 08/09/2023, excluding today on 09/20/2023 still no mobile because chronoposte no longer finds the package.
No possibility of their parts except to wait. The sum has already been taken from my bank account and surprise impossible to cancel as the investigation is not closing. Super I currently have 3 packages for my family and fiber . Termination of all of their services.

Date of experience: September 20, 2023

Pay attention to false discounts

Good morning ,
I do not recommend you very strongly to buy a phone from SFR with commitment and especially if you have several lines at home .
I have 3 lines + the house internet box .
I had advantages in the 1st year, then boom they started to increase . I had the misfortune to buy a phone from them for the main line and there ..The nightmare begins . Hired for 2 years, and with an advantage of 10 euros because I have several lines. And there..Boom, they know that I share gigas with my kid, I realize scam, because they have increased all lines, house internet included.
I went from 250 euros to almost 700 euros per year . And I can not terminate only one line since the discounts of others depend on it .
Be careful.The discounts will cost you the triple .
Because I am told that it is the fault of the operator who badly explained. they have the recordings and in the meantime I pay .

Date of experience: September 15, 2023

Abusive subscription

After a call for technical service for troubleshooting the SFR Internet box hired me without consent in a subscription of 10 euros per month. After I received a subscription cancellation refusal by calling the number 1023, directed green service fraud. unimaginable.. to avoid.

Date of experience: September 21, 2023

Welcomed by SFR CAP3000 in Saint Laurent du Var

Come to find an order at the SFR store in CAP3000 in Saint Laurent du Var, the young seller who received me did with a very professional attitude and showed a great listening. Which allowed us to also make a complete review of my contracts and the improvements to carry them.

Date of experience: September 14, 2023

Scam !

My son is ended up with a mobile line that never subscribed he has neither chip nor contract concerning this number which is not even in service he just received a message from SFR saying that he was going to be levied 5 euros per month Pure and simple scam !

Date of experience: September 21, 2023

Catastrophic customer service

Catastrophic customer service, it’s been 10 times that I have called for the termination of my box subscription, when I am lucky not to be hung on the nose or to be “forgotten” for 15 minutes by the standard, I fall on Someone I have to re-explain everything and who does not seem aware of the online termination methods, for a hotline from the “termination” service admit that it’s very.
Result after 15 days of error my termination is still not taken into account despite the reception of email confirming it. All this is very similar to scam to extend the billing periods.
In short for that and for a lot of other reasons I strongly advise against anyone to come to SFR.
Sincerely.

Date of experience: September 22, 2023

Absolutely deplorable

Absolutely deplorable, to flee ! Absolutely incapable of a commercial gesture, after the service is unable to solve my problems, 3 months that I pay the internet in the wind, nobody reminds me, the desert to solve the problem, whether by phone or in store. Customer service is making crazy.

Date of experience: September 19, 2023

A shame

A shame ! Fiber has been installed since Sept 2023 and more Internet for 3 days ! Call at 1023 which can send a after -sales technician from Monday to Friday and with very specific slots.
Sorry SFR, there are customers who work all week and who can only be available on Saturday. So, the customer must take a day of work to receive the technician ?
In 30 minutes, I went from the technical service, to the termination service, to the sales department to finally return to the technical service. And each time, you have to decline your identity … Frankly, even with CO gestures, it remains non -professional and exhausting.

Date of experience: September 20, 2023

Package change

I immediately found what I needed and how to do it and validate the operation is very fast.

Date of experience: September 23, 2023

Incompetent SFR service

Incompetent SFR service, after 3 years of appeal to them and without remembering on phone or when calls it cups I am not recalling when he asks on which line calls me in the event of a cut, when I ask The termination service The service sends me to a computer scientist for the addition of port on my fiber box because it is not capable of 1023 (technical service). The costs therefore remain at my charge.. I strongly advise against this operator..

Date of experience: September 18, 2023

Connection problems for more than 3 me

Connection problems for more than 3 months, after multiple calls to technical service, an appointment with a technician who has never come, a problem still not solved . Impossible to contact their troubleshooting services, and SFR are boasting of being elected customer service of the big foutage of the customer.

Date of experience: July 08, 2023

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SFR offers many mobile phones with mobile packages adapted to your needs. Also discover the 3G+ Internet keys and the SFR ADSL newbox offer.

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