SFR or Orange: which is the best? Comparison of operators

Orange offers a wide selection ofInternational Options which complements its packages, in order to reach a specific destination for a preferential rate. Likewise, SFR allows you to subscribe International Packs For specific geographic areas: just go to your customer area.

SFR or Orange: which operator to subscribe to a box or a package with ?

Orange and SFR are two of the main mobile operators in France. They both offer a wide range of mobile packages, rates and often very complete and attractive content. The offers marketed by the two operators are generally very close. What are their particularities ? To which it is better ?

• The essential
• Orange and SFR mobile networks are considered to be The two best in France.
• The offers of the two operators are very close : the differences are often made on data and the destinations included.
• Orange and SFR offer blocked packages, 5G packages and international packages.
• The two operators offer a bouquet of options which is its own.

Orange and SFR: which offers the best internet box ?

This article is a comparative, which presents the Internet and Mobile Orange and Free offers, classified in increasing price order. Free SEO.

Orange and SFR market several internet packages, all subject to One year of engagement. These offers are compatible with ADSL and fiber technologies. Here is a summary of the different SFR and Orange Internet subscriptions:

The SFR Box Starter is most economical : the subscription can be subscribed to only 20.99€/month The first year, while offering interesting services, including 160 television channels. However, Orange Livebox offers are currently interesting since the first two months of subscription are offered.

Orange Livebox offers are distinguished thanks to telephony : they offer many destinations to call fixed phones, but also mobiles. SFR plays on television : SFR Box Power offers allow you to watch more than 200 TV channels in Ultra HD.

5G mobile offers: Orange or SFR

Since the end of 2020, SFR and Orange both have offered 5g packages. 5G has many advantages compared to 4G, in particular a Download speed up to ten times higher. The 5G range of the two operators is close with 3 5G SFR plans ranging from 140GB to 220GB and 4 orange 5G plans also from 100GB to 240GB:

There are some differences between the two 5G offers to make your choice.

• The 5G SFR 140GB and Orange 100GB offers are the most accessible.
• Orange offers a multi-Sim service, which allows on request to obtain an additional SIM card to equip a device like a tablet. This option exists at SFR but is paid (10 €/SIM card).
• The SFR offer allows Communications to China, via the 220GB offer.

In addition to these advantages, it is also advisable to consult the 5G availability card on the two operators’ site, in order to ensure its eligibility before making your choice.

To be able to benefit from 5G, it is not enough to take out a 5G package. You must also have a 5G smartphone and be in a 5G covered area by the chosen operator.

SFR or Orange for an international package ?

You plan to communicate regularly to or from abroad and look for an international package ? SFR and Orange both offer many destinations for communications, which are included in the highest ranges of ranges.

With the end of the roaming, all the packages now offer communications to and from the European area, unpredictable. Orange also includes Switzerland and Andorra in all its packages, these two destinations being included at SFR from the 80GB package.

Communications to China are included in the highest -end SFR International packages, but not at Orange. The most expensive plans of SFR and Orange also allow fixed to attach to more than 100 countries. The list of these destinations is available on the mobile comparator of Selectra.

Orange offers a wide selection ofInternational Options which complements its packages, in order to reach a specific destination for a preferential rate. Likewise, SFR allows you to subscribe International Packs For specific geographic areas: just go to your customer area.

Blocked packages: Orange vs SFR

THE caped allowance are packages that avoid off -package, by preventing for example calls or internet browsing when communications included in the package are exhausted. SFR and Orange offer one and two blocked packages respectively.

SFR packages and orange packages are all without engagement.

The 2 -100mo blocked packages of the two operators are very similar: they offer the same content at the same price. The two operators offer these blocked packages For a year if you are also an internet customer at home: this can help you decide between the two offers.

Orange also offers a blocked package with more data as well as 3 numbers that the subscriber can call unlimited. This package, which allows you to navigate in a satisfactorily in 4G while avoiding off-form, can be interesting in particular for a teenager.

SFR or Orange: which has the best mobile network ?

Orange historically has the Best mobile network in France : the operator was elected first French mobile network by ARCEP (regulatory authority for electronic communications, posts and distribution of the press) for 10 consecutive years. Sfr is not to be outdone: its network is generally considered to be the Second best French network and covers a very large part of the metropolitan territory.

The level of 3G network, According to ARCEP data, SFR and Orange both cover more than 99% of the French population. The 3G Orange network covers 94% of the territory of Metropolitan France while SFR reaches 98%. SFR is therefore slightly in front of Orange for 3G.

Concerning 4G network, network most used by operators currently, Orange and SFR are equivalent : the two operators once again cover more than 99% of the French population. Almost everyone is eligible for 4G of the two operators and therefore has the choice between the two when subscribing to a new telephone package.

THE 5G network is still being deployed at the two operators. According to the arcep and in September 2023, Orange has 7448 5G 3500MHz sites (the frequency that offers the best 5G speed) against 6822 For SFR. SFR is in front of the total of 5G sites (700MHz, 2100MHz and 3500MHz): 9977 against 7531 for Orange. The two operators now have good 5G coverage in the big cities of France, While 1 or 2 years ago, the gap between coverage changed from one city to another.

Mobile services and options: SFR VS Orange

If you wish to benefit from additional services in addition to your mobile package, operators offer very different selections of options.

Here is the list of options that complement an SFR mobile plan:

• Deezer Premium For € 10.99/month (€ 1/month for the first 6 months) and Deezer Family For € 17.99/month (€ 6/month for 4 months).
• SFR Unlimited games at a price of € 9.99/month (offered the first month).
• SFR Gaming offered the first month then € 10/month.
• Sybel, An audio series service, for € 3.99/month (€ 1/month for the first 6 months).
• SFR Kids Récré offered at € 7.99/month, with the first month offered.
• RMC SportFor 9 €/month for one year (with commitment) then 19 €/month.
• Netflix at € 8.99/month.
• The digital press catalog Cafeyn at a price of 8 €/month.
• Parental control SFR Family which allows to protect up to 5 equipment for 5 €/month.
• SFR Security For a single equipment (€ 3/month with the first month at € 1) or several (€ 5/month with the first month at 1 €).

Orange offers a fairly different range of options:

• Parental control Xooloo Digital Coach at € 3.50/month, with the first month offered.
• Deezer Premium at a price of € 9.99/month (the first 3 months are € 1/month).
• The pack Ocsat a price of € 12.99/month.
• Digital press service pawnFor € 9.99/month (offered the first month).
• Many International Options, such as theMorocco option (5 hours of calls at € 5/month) or theTunisia option (5 hours of calls at € 5/month).

Thus, the range of operators’ options can allow you to choose between the two: SFR offers for example several options dedicated to gaming, while Orange focuses on theinternational.

You are looking for an SFR or Orange offer ? Contact one of our selectra advisers for free so that it helps you find the offer that best suits your needs, depending on your budget.

Buy your mobile with an orange package or an SFR package ?

The two operators make it possible to attach the purchase of a mobile to the subscription of a new package to benefit from a reduced price. Here is as an example the different rates for acquiring an iPhone 14 SFR or Bouygues with 128GB, of a value of 999 € bought alone. The calculation of savings corresponds to the difference between the price of the smartphone pack + subscription and that of the two purchased separately.

€ 13.99/month for 1 year then
€ 16.99/month

If they are subscribed with a smartphone, all these packages are subject to a 24 -month commitment.

Purchase of an iPhone 14 128GB at Orange – Price of September 12, 2023

Orange package	Package price	Mobile price	Savings made
2h 100mo	€ 2.99/month for 1 year then € 8.99/month	969 €	30 €
2h 20GB	€ 16.99/month for 1 year then € 19.99/month	969 €	30 €
10GB	€ 24.99/month for 1 year then € 27.99/month	859 €	53 €
100GB 5G	€ 16.99/month for 1 year then € 31.99/month	969 €	30 €
170GB 5G	€ 22.99/month for 1 year then € 34.99/month	969 €	30 €
200GB 5G	€ 32.99/month for 1 year then € 44.99/month	629 €	370 €
240GB 5G	€ 64.99/month for 1 year then € 64.99/month	429 €	570 €

The 170GB and 240GB packages are subject to a 24 -month commitment when subscribed accompanied by a mobile. The rest is without obligation.

• For the packages ofentry level and of midrange, SFR offers a significantly greater reduction on the subsidized smartphone.
• For packages top of the line, It is always SFR which offers to buy a subsidized smartphone at the lowest price, by beating orange prices.

SFR and Orange promotions before choosing, it can also be useful to consult the promotions and good deals of the two operators. SFR and Orange occasionally offer Discounts on the subscription of certain packages or on thePurchase of a smartphone.

Ask for a free reminder by an orange advisor:

Service reserved for new subscriptions. Already customer ? Please contact 3900.

By clicking on “validate”, you agree to be recalled by an orange advisor. Your number will be used only for this recall request and will not be sent to third parties.

Ask for a free reminder by an orange advisor:

Service reserved for new subscriptions. Already customer ? Please contact 3900.

An orange advisor will remind you of within 48 hours

By clicking on “validate”, you agree to be recalled by an orange advisor. Your number will be used only for this recall request and will not be sent to third parties.

Updated on 09/12/2023

Armand mainly takes care of writing articles and guides on SFR and Bouygues operators. A graduate of a Master in Digital Marketing and Data Analytics, he joined Selectra in December 2020.

SFR or Orange: which is the best ? Comparison of operators

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SFR or Orange: which one choose for a mobile plan ?

�� which offers the cheapest package ?

For a mini package without commitment (2h 100 MB)

For a 5G without mobile package (100 GB 5G)

For a 5G package with mobile (200 GB 5G)

* Reduction for 12 months. Zero duration commitment on these packages (excluding 200 GB 5G).

For a mini package without commitment (2h 100 MB)

For a 5G without mobile package (140 GB 5G)

For a 5G package with mobile (150 GB 5G)

* Reduction for 12 months. Zero duration commitment on these packages (excluding 150 GB 5G).

�� The best choice in our opinion

Promote 16.99 €/month for 1 year then 31.99 €/month

Orange 100 GB 5G package

• 100 GB of data in France and Europe in 5G
• Zero duration commitment
• Unlimited calls, SMS and MMS

On promo 34.99 €/month for 1 year then 34.99 €/month

SFR 140 GB 5G package

• 140 GB of data in France (including 100 in Europe) in 5G
• Zero duration commitment
• Unlimited calls, SMS and MMS

✅ SFR and Orange advantages for mobile

• Choice between packages without commitment or with 24 -month commitment (with mobile purchase)
• Best mobile network for the 12th consecutive time (arcep report)
• Mobile loan in 24 hours in the event of failure, loss or flight
• Multi-Sim Internet offered with 5G packages (except 100 GB 5G)
• Discount of up to 15 €/month if customer livebox

• Choice between package without commitment or 2 -year engagement (with mobile purchase)
• Up to -15 €/month for box customers
• Competitive rates, especially on the price of smartphones
• Best operator for the vocal quality of calls in major cities (Arcep T4 2022 report)
• GO share with the family’s SFR packages (if customer box customers too)

❌ Disadvantages of SFR and Orange for mobile

• Most expensive prices on the market
• 24 -month commitment necessary to take advantage of a significant discount on a smartphone

• 24 -month commitment necessary to take advantage of a significant discount on a smartphone
• Low -efficient mobile network compared to Orange according to ARCEP studies
• Paying multi-Sim option

✏️ Subscribe a mobile package

Orange or SFR: who choose for an internet box ?

�� which offers the cheapest box ?

For a basic fiber offer (Fiber Livebox)

For a basic ADSL offer (Livebox ADSL)

For a premium fiber offer (Livebox max fiber)

For a 4G box (4G Home 300 Mbit/s)

* Reduction for 12 months (excluding 4G box), 12 months commitment.

For a basic fiber offer (Starter fiber box)

For a basic ADSL offer (Adsl Starter box)

For a premium fiber offer (premium fiber box)

For a 4G box (4G+ 260 Mbit/s)

* Reduction for 12 months (excluding 4G box), 12 months commitment.

⭐ which offers the best Internet services ?

Flow down to 2 gbit/s in fiber

12 -month commitment

Up to 160 TV channels

Up to 3 wifi repeaters included

TV recorder up to 300 hours of storage

Ultra HD 4K TV decoder with fiber (HD with ADSL)

Unlimited calls to mobiles from Livebox Up

Bonus included according to offer: replaymax, 2nd decoder or TV key, airbox 20 GB, wifi coach

Flow down to 8 gbit/s in fiber

Engagement 12 or 24 months

Up to 200 TV channels

Up to 1 smart wifi repeater included

Hard drive 300h +connected speaker with SFR Premium

HDR 4K HDR and Dolby Atmos TV decoder from SFR Power

Unlimited calls to mobiles from SFR POWER

Bonus inclusive according to offer: Streaming service to choose from for 6 months

✅ Orange and SFR advantages for the Internet box

• Quality of the Internet connection much appreciated by customers (ARCEP T4 2022 observatory)
• Premium equipment included to boost the Internet connection
• WiFi 6 included in the Fiber Livebox 6
• Operator with the best fiber coverage rate
• No commissioning fees
• Covered termination costs up to € 150

• Theoretical maximum flow among the highest on the market
• Complete TV services adapted to all generations
• WiFi 6 thanks to the SFR Box 8 available from SFR Power (in ADSL or fiber)
• 4G key included with SFR Premium

❌ Orange and SFR disadvantages for an internet box

• Among the highest rates on the market
• Few TV channels included
• Activation costs for the decoder and the other accessories included

• Systematic commissioning fees
• Fiber connection (apartment or house)
• Few equipment included to improve the connection (1 Smart Wifi Max repeater)
• FAI with the lowest level of satisfaction (fiber like ADSL) according to the ARCEP T4 2022 observatory

⬇️ Test my eligibility

What are the opinions on Orange and SFR ?

�� What are the opinions left by customers ?

Average note based on 710 votes

Average note based on 690 votes

✏️ Recent comments

After 3 installation appointments canceled, I was fortunate to be online with Ms. Brun, very professionals who did not drop my file, before setting it, so rare, that I take the time here congratulate.

Call at 1023 this morning, good welcome, attentive, good exchange, an advisor with clear explanations, perfect.

Orange and SFR are among the main telephone operators in France. Their offers are very similar, but Orange focuses more on the quality of the connection (mobile as the Internet) while SFR is more on the services included. To help you choose between SFR and Orange, Livebox-News compared the offers and services of each operator and gives you its conclusions.

Which of SFR or Orange offers the best offers ?

Mobile packages

Comparison between the SFR and Orange mobile packages – updated in May 2023

Criteria	Orange	SFR
Commitment	❌ 2 Packages with 24 -month commitment in exchange for a reduction on the smartphone	❌ 2 Packages with 24 -month commitment in exchange for a reduction on the smartphone
5G compatibility	✅ 4 5G packages from 16.99 €/month	✅ 2 5G packages from 34.99 €/month
Mobile network	✅ Number 1 according to ARCEP for the 12ᵉ times in 2022	❌ less good performance, but very good for the vocal quality of calls
Purchase of smartphone alone	✅ Payment spread up to 4 times with 1ᵉʳ Payment	✅ Payment spread up to 4 times with 1ᵉʳ Payment
Significant discount on new smartphone	✅ smartphone at advantageous prices if commitment 24 months and renewal every 2 years	✅ smartphone at advantageous prices if commitment 24 months and renewal every 2 years
Abroad	✅ up to 140 GB of data in Europe	✅ up to 100 GB of data in Europe
Mobile loan in the event of a breakdown or theft	✅ Free loan in 24 hours and for 1 month	✅ Free loan and for 1 month
Multi-Sim to share the package on a 2D device	✅ Include free of charge with 5G plans (Activation offered)	❌ On request with 10 € activation

If we compare the mobile plans of Orange with those of SFR, we notice many similarities since the two operators offer equivalent plans (with or without commitment, with or without mobile, mobile loan in the event of loss, 4G or 5G, etc.)). Orange stands out for the quality of its mobile network which remains The most efficient according to ARCEP (coverage, stability and speed) for the 12ᵉ consecutive in 2022.

Orange also offers more data abroad for those who travel, and more packages including 5G (some of them without commitment). SFR certainly has less good performance for its network, however it practices more accessible prices And it is not always necessary to pay an additional option + activation costs (which is almost systematic at Orange).

Here are the mobile packages offered by the two operators currently:

�� Winner: Orange
To conclude, Orange is better for mobile telephony compared to SFR. First of all because it is the operator with the best network in France, which reassures consumers on network coverage throughout France and even beyond. Then, it offers more 5G packages, and international data. SFR remains an interesting option for customers with a smaller budget, especially since the prices of its smartphones are generally lower.

Livebox-News specialist in Orange and Sosh offers

Internet box

Comparison between SFR and Orange Internet box subscriptions – Updated in May 2023

Criteria	Orange	SFR
Commitment	❌ Engagement 12 months	❌ Commitment 12 or 24 months
Termination Fee	❌ 50 € + allowances in the event of early termination	❌ 49 € + allowances in the event of early termination
Setup fees	✅ 0 €	❌ 49 €
Fiber	✅ Offered	❌ Between 60 and 299 €
Max flows. theoretical fiber (descending)	❌ 2 Gbit/s	✅ 8 Gbit/s
Television	❌ Until 160 channels included	✅ Up to 200 channels included

Regarding Internet box offers, Orange and SFR still take hold Since they mainly offer triple-play contracts (landline, internet and TV), or even quadruple play if customers add their mobile package (with a delivery on the package). Insofar as everyone imposes a minimum engagement duration, termination costs in one and the other can be salty. In addition, it will be necessary to count Setup fees (and possibly fiber connection) by going to SFR. It is the big disadvantage of SFR compared to Orange and its livebox offers.

On the other hand, SFR has the advantage of including More TV channels and TV bouquets or streaming services offered for 6 months. The decoders offered by SFR as well as the associated accessories (connected speaker) are particularly efficient and complete. People looking for unique TV experience will therefore be delighted with SFR.

• Orange Open Packs
• How to make a line opening with Orange ?
• What is the price of fiber at Orange ?

Here are the Internet subscriptions currently offered by SFR and Orange for individuals:

�� Winner: Orange Equality with SFR
In summary, Orange and SFR are elbowed for the Internet box. Indeed, if the historic operator stands out by applying only little installation costs, it is nevertheless more expensive on the price of its offers and applies extras for the activation of equipment. Then, althoughOrange is better rated by its customers (According to the ARCEP customer satisfaction observatory in 2022), it remains lagging behind with the TV offer and the FIBER FIBER flow. Orange television has only 160 free channels against 200 for SFR. In addition, SFR systematically includes bouquets or streaming services in its offers, when we have to wait for a special offer at Orange.

Livebox-News specialist in Orange and Sosh offers

Who has the best customer service: Orange or SFR ?

Comparison of free and orange customer services – Updated in May 2023

Features	Orange	SFR
Number of shops	❌ 505	✅ 570
Telephone customer service hours	❌ 6/7 from 8 a.m. to 8 p.m	✅ 7/7 from 9 a.m. to 9 p.m
General customer service level level*	✅ 6.5/10	❌ 5.8/10
% of customers who have encountered at least 1 problem*	✅ 31%	❌ 39%
Level of satisfaction in terms of internet connection*	✅ 7.4/10	❌ 6.9/10
Level of satisfaction in terms of internet commissioning*	✅ 8/10	❌ 7.2/10
Level of satisfaction in terms of quality and coverage of the mobile network for the Internet*	✅ 7.8/10	❌ 7.2/10
Level of satisfaction at the level of the implementation of the mobile package*	✅ 8.2/10	❌ 7.6/10
Problem solving rate after contact in customer service*	✅ 83%	❌ 80%

* Data from the ARCEP customer satisfaction observatory, 2022 edition.

Globally, The level of customer satisfaction is better at Orange than at SFR. However, SFR customer service can be reached on larger time slots and has a larger network of stores. Furthermore, the study conducted by ARCEP tells us that SFR customer service is more responsive in solving problems : It is done on average within 3 days in 60% of cases against 53% for Orange.

Always via the arcep observatory, we see that SFR is the operator whose customers declare that they have the most Billing problems (19% overcharging concerns at SFR, compared to 7% at Orange). Regarding unwanted fraud and calls, Orange and SFR are equally (28% of complaints).

�� Winner: Orange
At the level of customer service, Orange has better scores than SFR (see customer reviews on Orange). SFR seems more efficient in problem solving and is more easily reachable than Orange.

Livebox-News specialist in Orange and Sosh offers

• Orange or free: who choose ?
• Who is the best between Orange and Bouygues ?
• Orange or Sosh: what differences ?

Ask for a free reminder by an orange advisor:

Service reserved for new subscriptions. Already customer ? Please contact 3900.

By clicking on “validate”, you agree to be recalled by an orange advisor. Your number will be used only for this recall request and will not be sent to third parties.

Ask for a free reminder by an orange advisor:

Service reserved for new subscriptions. Already customer ? Please contact 3900.

An orange advisor will remind you of within 48 hours

By clicking on “validate”, you agree to be recalled by an orange advisor. Your number will be used only for this recall request and will not be sent to third parties.