How to change your SFR package

The change in SFR package is not a complicated procedure and it exists different ways of proceeding. To change SFR packages, 3 possibilities are available to customers:

SFR engagement: what is your end date of engagement SFR box or mobile ?

What is the SFR engagement period with a box or mobile offer ? Where to find the end of commitment date ? What if we want to terminate before the end of the commitment period ? We take stock of the SFR engagement duration with the various offers of the operator, and on the regulations in terms of commitment to commitment.

• The essential :
• With an SFR Box offer, you are engaged during 12 or 24 months.
• It is possible to take out a mobile SFR offer without commitment or with 24 -month commitment (lower price).
• By subscribing to an SFR package with a new smartphone, the commitment period goes to 24 months.
• If you resilled before the end of your commitment period, Termination Fee apply.
• There End of commitment date Figure on your SFR invoice.

SFR Box engagement: how long engagement ?

There Commitment period linked to your SFR Box offer Depends on the offer you have chosen: have you subscribed to a single box offer, a box + TV offer or even a box + PS5 offer ?

What is the difference in engagement between a box alone, a box + TV or a box + PS5 ? With an SFR Box offer, you have access to the Internet, fixed telephony and television. With an SFR Box + TV or Box + PS5 offer, you have access to the same services, with a smart TV or a PS5 at a preferential price and TV bonuses. For more information, see the SFR box + TV page.

Indeed, all SFR Box offers are accompanied by a 12 -month commitment. However, for SFR offers with Smart TV or PS5, this commitment period increases and is then set to 24 months. The price of your offer also varies according to your commitment period.

Exhaustive list of SFR ADSL and fiber Internet box offers classified by price. The referencing of these offers is free.

Concretely, the Commitment period binds you to SFR throughout its duration. If your offer no longer suits you, you must wait until the end of your commitment period to change it, at the risk of having to pay termination fees which can sometimes be very high (see the part on the termination of your offer). In any case, a period of commitment completed or not, Fixed termination costs of € 49 are applied by SFR.

There is noSFR BOX offer without adsl or fiber. On the other hand, you can turn to a 4G+ box offered without commitment or to a Red by SFR offer.

SFR Mobile engagement: how long engagement ?

By subscribing to a mobile plan with SFR, you can have committed you for a certain duration with the operator. This commitment period with SFR varies according to the package chosen, if you bought a smartphone with the smartphone bonus in addition to your package.

Commitment with an SFR mobile plan

Just like for an SFR Box offer, theCommitment linked to your SFR package depends on the offer you have chosen. Three options are available to you:

• Take out a SFR package without obligation With SFR or Red by SFR.
• Take out a SFR + smartphone package without benefiting from the smartphone bonus without obligation.
• Take out a SFR package with a new smartphone and the smartphone bonus, for a 24 -month commitment.

SFR Mobile engagement – Price summary – valid on March 20, 2023

SFR mobile package	Without engagement	24 -month commitment (with smartphone bonus)
SFR 2H 100Mo 4G package+ 09 87 67 96 18 Subscribe online	4 €/month for 12 months, then 7.99 €/month
SFR 5GB 4G package+ 09 87 67 96 18 Subscribe online	13.99 €/month for 12 months, then 16.99 €/month
SFR 100GO 4G package+ 09 87 67 96 18 Subscribe online	15.99 €/month for 12 months, then 30.99 €/month
200GB 5G SFR package 09 87 67 96 18 Subscribe online	34.99 €/month for 12 months, then 34.99 €/month
SFR package 210GB 5G 09 87 67 96 18 Subscribe online	31.99 €/month for 12 months, then 44.99 €/month
SFR 240GB 5G package 09 87 67 96 18 Subscribe online	64.99 €/month for 12 months, then 64.99 €/month

Exhaustive list of SFR mobile offers classified by Data volume. The referencing of these offers is free.

There Commitment period binds you to SFR Throughout the duration of your contract. If you have subscribed to a non -binding package, you can terminate it at any time, but in the case of an offer with 24 -month commitment, termination fees apply. Nevertheless, unlike SFR Box offers, No fixed termination fees does not apply.

Commitment with an SFR prepaid card

In addition to mobile plans, SFR offers a mobile formula without obligation: Prepaid cards. These cost between € 9.99 and 30 € and are rechargeable according to your desires.

No commitment period does not apply to this type of offer, and you only consume what you pay for. If you used all of the credits on your prepaid card and you do not want to recharge it, nothing obliges you.

What a commitment period for a SFR BOX + Mobile offer ?

With SFR, you can couple your box and mobile subscriptions to benefit from certain advantages. This principle bears the name of a multi-pack advantage, and allows you in particular to benefit from a Monthly reduction on the price of your SFR mobile package.

If you are part of Box + Mobile customers, the durations of engagement linked to each of your subscriptions are not impacted. For example, if you have subscribed to an SFR Box Power offer (12 months) and an SFR 90GB package with a new smartphone (24 months), you will always be committed respectively for 12 and 24 months.

What a commitment period for a tablet or 4G box package+ ?

Holders of a tablet can turn to an internet package everywhere SFR, or to a SFR prepaid card. In both cases, No commitment applies.

Finally, for those who cannot benefit from the Internet via ADSL or Fiber, SFR offers a 4G+ box offer: a fixed internet offer that uses the 4G/4G network+. It’s about a non -binding offer. You can therefore terminate at any time without being penalized. However, SFR applies Service closing costs in the amount of € 19.

You wish to take out an SFR offer ?

You wish to take out an SFR offer ?

How to know the end date of commitment SFR ?

You know your commitment time, but how to know the exact date of End of commitment with SFR Box or Mobile ?

For Check your SFR engagement date, Just consult your invoice. Indeed, the end of engagement is specified at the top left, under your contract number and line number. To access your invoice, go to your SFR customer area:

1. On the SFR website, click the icon at the top right of your screen and log in using your identifiers.
2. Once connected, go to “Consumer info“”.
3. Click on “Invoices“”
4. The amount of your last invoice is displayed, as well as a link to download it.
5. Download your bill and open it to your computer.

If your commitment period is over, it will be written “You are no longer engaged“In the top right corner of your invoice.

Terminate or change offers before the end of the SFR engagement: is it possible ?

Removing and changing operator or changing offers but staying at SFR does not imply the same concerts according to your duration of engagement which binds you to SFR.

Change SFR package being committed

You are Still engaged with SFR But would like to change your box or mobile package offer, while staying at SFR ? It is possible and It doesn’t cost you anything.

Two cases:

1. You are SFR BOX customer and want to change for another SFR BOX offer : You can change your offer for free and at any time, but you re -engage with SFR for a period of 12 months (24 months in the case of an offer with Smart TV).
2. You are SFR Mobile customer and want to change your offer for another SFR package : you can change your offer up for free and at any time, without SFR re -engagement.

Terminate an SFR offer during the commitment period

If you want to terminate your SFR Box or Mobile offer During your commitment period, Fees apply. To calculate them, the principle is the same whether it is an internet offer or a mobile offer:

• If you are hired for 12 months : you must pay all the remaining monthly payments. If your box offer costs 20 €/month and you have 3 months of engagement, you must pay € 60 termination fees.
• If you are engaged for 24 months : You pay all the remaining monthly payments of the first year, as well as a quarter of the monthly payments of the second year. If your box offer costs 20 € and you have 14 months of engagement, you must pay 100 €. On the other hand, if you have 3 months of engagement left, you must pay only € 15.

Of course, if you are not or more incurred, no penalty fees applies.

Be careful in the case of an SFR box offer, don’t forget to add the Service closing costs of € 49, Even if you are no longer engaged.

End of commitment SFR: what to do ?

There SFR ending date is not synonymous with the end of the contract. Indeed, once this date is reached, you remain subscribed to SFR and can continue to use your box or mobile offer normally. This only means that you can terminate your offer without penalty costs (which apply in addition to the access closing costs).

When your date of End of engagement SFR Box or mobile Arrives, so you have nothing to do, you can continue to take advantage of your offer normally !

Updated on 07/10/2023

Léa wrote and updated the contents of the Echos du Net site between 2019 and 2021.

How to change your SFR package ?

How to change SFR package and under what conditions ? Whether before or after the end of its commitment period or to change SFR package down or up, it is always possible to switch to a new SFR package . Discover in this guide how to proceed and under what conditions the change in SFR package is achievable.

• The essential
• In most cases, it is possible to Change SFR package From the first month of seniority.
• Subscribers can change SFR package from Customer area and application SFR & me, or by contacting the customer service.
• It is possible to change the SFR package before the end of your commitment, including For a downward package or to go to Red.

Why change SFR package can be advantageous ?

There are multiple reasons why Change SFR package ::

• Change for a cheaper SFR package because like most operators, the red square brand regularly changes its prices. New mobile offers can thus be more advantageous than the old SFR packages.
• To go on a trip It can sometimes be interesting to find out about the various mobile plans of the operator to switch to an international SFR package. This change can thus avoid scoping from offset during his stay.
• Change SFR package for Increase your data envelope is a very good idea for those who use the mobile network of their smartphone a lot to access the Internet.
• For Get a new smartphone At a reduced price. The operator offers mobile SFR packages with smartphone which can save hundreds of euros on the price of the device.

What are the conditions for changing SFR package ?

It is always possible to make a change of SFR package to find an offer better suited to your needs or to your budget. Changing SFR package is not paying, apart from the price difference between the old and the new package and the phone price For those who have chosen a package with smartphone.

During a change in SFR package, customer seniority, telephone number and subscribed options are preserved (except for those that would be incompatible with the new package).

The operator thus authorizes mobile offer changes even if certain conditions must be respected ::

• Do not already have another modification of your current mobile contract.
• The subscription of the SFR package must have been carried out for a minimum month.
• It is necessary to be up to date in the payment of your invoices with the operator.
• We must not have requested a change in SFR package or a mobile renewal in the previous month the request.
• The line should not be in limitation of calls or suspended.

The conditions for changing SFR package then vary according to the held package and the desired package.

You want to change your mobile or SFR box package ?

You want to change your mobile or SFR box package ? 09 87 67 96 18

You want to change your mobile or SFR box package ? Discover the box or mobile packages available currently and test your eligibility to move on to a better offer ! Test my eligibility

What are the different ways to change the SFR package ?

The change in SFR package is not a complicated procedure and it exists different ways of proceeding. To change SFR packages, 3 possibilities are available to customers:

1. Directly from the customer area by entering its identifiers and by going to the “Offer” section then by clicking on “Change offers”.
2. From the application SFR & me which allows access to the features of the customer area from its mobile.
3. By directly calling SFR customer service to be guided by an advisor to change SFR package.

Once the SFR package change has been carried out online or by phone, the operator sends an SMS and an email indicating the taking into account of the request and the Date of commissioning of the new SFR mobile package subscribed.

SFR Change of Package: the different cases

Depending on the new offers available (cheaper or with more data for example) at SFR, the particularities of your contract or even your commitment period, there are different cases to take into account to change SFR packages.

How to change SFR package under commitment ?

You can Change SFR package being committed after a seniority. For the change procedure, go to the SFR & me application or contact a telephone advisor at 1023.

For customers of an SFR without mobile package which are still under commitment and who would like to switch to the 2H 100MB SFR package or the Red by SFR package, costs of 100 € will be adjusted. In other cases, Change SFR package before the end of commitment does not cause any additional costs.

Be careful however, the change in SFR package often leads to a Reference for 12 or 24 months depending on the case.

How to change SFR package downwards ?

It is possible to Change SFR package downwards In other words, to switch to a cheap SFR package. Changing SFR package downwards, however, requires being patient since the change is only authorizedAfter 6 months of seniority.

This is the only case where the SFR package change cannot be made one month after the mobile package subscribed. Once the deadline has been passed, it is then quite possible to change its SFR package downwards.

You want to find a package that suits you better ?

You want to find a package that suits you better ? 09 87 67 96 18

You want to find a package that suits you better ? Compare the SFR packages available currently and change for a package that suits you more ! See offers

How to change SFR package upwards ?

SFR greatly facilitates Package changes to more expensive offers. Most of these changes can be made at any time, free of charge and without re -engagement.

Here are the three cases of Change of SFR package upwards Depending on the different types of offers:

1. To go from a 4G SFR package to a 5G package, the change is possible at no cost.
2. To change SFR package upwards with classic SFR 4G packages, the change is free, without re -engagement and can be made at any time.
3. For those who have an eco offer or an SFR package without obligation, it is also possible to change SFR package upwards when you wish as long as the month of seniority has sold.

SFR customer: how to go sfr to red ?

The Red by SFR plans are non -binding offers that constitute the range of cheap mobile plans SFR. For a SFR customer who wishes to go from an SFR package to a RED package, It is necessary to no longer be subject to the commitment period of its mobile offer.

The transition from SFR to Red by SFR leads to the loss of engagement discounts and the leaf advantage 24 months. The renewal of a subsidized mobile does not exist in the context of Red by SFR offers. On the other hand, no problem for Go from SFR to Red without changing the number.

Regardless of the type of SFR package held and the new red by SFR package chosen, the passage from SFR to Red does not cause its seniority to be lost, nor the Options and services Compatible with the new package.

You want to go from SFR to Red by SFR ?

You want to go from SFR to Red by SFR ? 09 87 67 96 18

You want to go from SFR to Red by SFR ? It is possible to go from an SFR package to Red by SFR. It interests you ? Discover the best RED offers currently available ! See offers

Going from an SFR package for a RED package also involves no longer being able to use SFR customer service or take advantage of the operator’s store network. Red by SFR customer service is separated from that of SFR, and only accessible online. This means that there is no Red by SFR store in France.

Frequent questions about SFR Change of Package

How to change the package at SFR ?

Connect to your SFR customer area and select “Offer”. Then click on “Change offers” In order to make your SFR package change.

When can we lower are SFR forfeit ?

After 6 months of seniority, You can pay cheaper your SFR package by changing your offer, calling the 900. You can also subscribe a SFR box + mobile offer In order to obtain monthly discounts on the price of your package.

Can I change your SFR package ?

It is possible to change the SFR package upwards and at any time, Since your SFR customer area. This change is free and does not re -engage from you.

Updated on 09/20/2023

Julien joined Selectra in May 2019 after winning his master’s degree in journalism. He takes care of telecom news and the editorial staff of Guides Bouygues and SFR.