SFR Customer Space – Management of my SFR account, the SFR & me application
The SFR & me app, still by your side
Choose your packages and options, renew your mobile, order your accessories.
Sfr fr and me
You are a mobile client, internet key or tablet
Use the email address you entered when creating your account or mobile line number
You are a fixed customer
Use the email address you entered when creating your account or email address (@SFR.fr or @neuf.fr) or new identifier
If you forgot your identifier
Forgotten identifier
If you have terminated your mobile line
Your identifier is the email address you have entered when creating your account or account reference indicated on your last invoice
If you have terminated your fixed line
Your identifier is the email address you have entered when creating your account or email @SFR.Fr
Access my customer area
First connection ?
You are a mobile client, internet key or tablet
Use the email address and password you have entered when creating your account or mobile line number and password you received by SMS.
(If you have not received it, you can ask for a new one by clicking on the forgotten password link and by entering the requested information).
To access your personal account, your line must be active on the SFR network.
You are a fixed customer
Use the email address and password you have entered when creating your account or email identifier (in @SFR format.fr) and your password, they are indicated at the top left of your mail “Monitoring your order”: this is the information “messaging identifier” and “messaging word”.
If you forgot your identifier, Click here
The SFR & me app, always by your side
With the SFR & me application, simplify your life ! Whether you are a box or mobile customer, whether you have one or more lines,
You can manage your offer, follow your consumption, consult your invoices or make the diagnosis of your box independently.
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Who can benefit ?
Any customer who has subscribed to one or more SFR, fixed (s) and/or mobile offer (s) can benefit from the SFR & me application.
Just download it directly from your mobile or tablet.
What are the advantages ?
With SFR & me, easily pilot all your Mobile & Box lines.
- Follow your consumption and invoices
Master your budget whether you are in France or abroad.
Choose your packages and options, renew your mobile, order your accessories.
- Manage your contract with ease
Follow the progress of your orders or files in progress, share your gigas with your loved ones, change your personal and banking contact details.
Launch the diagnosis of your box and take advantage of a priority connection with a 24/7 advisor if necessary.
To note
To note
If you have recently declared a problem or carried out a subscription, the file tracking information is available at most within 24 hours.
How much does it cost ?
SFR & I is an application that you can Download and use for free !
How to benefit from it ?
- Download the SFR & Moi application:
- on the play store for smartphones and tablets under Android,
- On the App Store for iPhone and iPad under iOS,
- On the Huawei Appgallery for Huawei smartphones and tablets.
- Identify yourself in the SFR & me app.
- If you are a box customer, your identifier is your e-mail address @SFR (example: [email protected]).
- If you are a mobile client, your identifier is your SFR mobile number (for example 06 12 34 56 78).
- Your identifier can also be the one you have personalized when subscribing to your offer.
To know
To know
Download SFR & me for free by SMS By sending “app” to 500. You will receive the download link adapted to your mobile (free shipping).
I download
SFR & me
For further
What identifiers to connect to SFR & me ?
Depending on your subscriber profile, your SFR identifier can be:
Can I follow all my lines-box and mobile-from the SFR & me application ?
Yes, with SFR & me, you can follow all the lines of your home and your loved ones. Indeed, the applies centralizes, monitoring all your mobile and box lines: just connect to SFR & me with the identifiers to the SFR customer area of the line you want to follow.
Did these informations help you ?
On this subject, users also consulted:
- Which identifier and password to use to connect to my SFR & me app ?
- How to connect to the SFR & me application and use it ?
- All about the SFR notification center
The SFR & me app,
always by your side
Scan the QR code
For Download the SFR & Moi application