SFR box termination: how to terminate its SFR internet package?, How to terminate SFR at no cost? Is it possible?

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SFR box and mobile free termination: how to do

Send your termination letter by registered post,

How to terminate an SFR internet subscription ?

Currently subscribed to an internet offer from the SFR operator, you wish to terminate your contract ? Can you stop your contract at any time ? Will you be subject to termination fees ? How to write your unsubscribe letter and to what termination address to send it ? We answer your questions, in addition to the SFR Internet box termination letter model and the means to contact the operator’s customer service !

Discover our file to learn all about the termination of an SFR offer.

1. The terms of termination of an SFR Internet subscription

What is the procedure for breaking an SFR internet subscription ?

Terminate its SFR internet subscription

Whatever the offer subscribed to SFR (SFR Home box, box, THD box or SFR fiber, etc.), termination of the contract requires sending a registered letter with acknowledgment of receipt to the operator’s customer service.

The content of the termination letter you send to SFR must be adapted to the reason that pushes you to leave this operator. To realize it, simply open our SFR Internet Termination Special Letter Model, And you will find that the content is changing according to the chosen pattern.

What is the termination of an SFR Internet offer ?

Within 10 days of receipt, SFR will confirm the end of your contract.

How to terminate TV bouquets subscribed with its SFR box ?

You may have subscribed to some paid bouquets with your SFR box, Canal+, BeIN Sports. You will have to think about terminating these services separately from your box. If you change access provider, you can request the Fixed line number portability.

It is then the new FAI that will terminate the SFR box for you, unless you use a legitimate reason. Indeed, the request must then be accompanied by a proof, and registered mail sending to the SFR termination address is compulsory.

An example of a letter of termination of an SFR Internet offer

You will find below a letter type of termination of an SFR internet subscription. Do not hesitate to consult our interactive model, to obtain exactly the termination letter for your SFR box you need.

The Termination Letter Model of an SFR box

Registered termination letter with acknowledgment of receipt
Purpose: termination of the SFR Internet subscription

I inform you today by this letter of termination sent by registered mail with acknowledgment of receipt, which I wish to put an end to my SFR internet subscription, for the telephone line whose number is [indicate the number to be terminated].

Faithful customer, I note that your services offered by SFR no longer suit me, and I want to take advantage of the more attractive offer of another Internet access provider (FAI). I therefore announce my decision to terminate my internet subscription, and ask you to make the appropriate measures to end the contract subscribed to your services.

My termination request must be taken into account by you within 10 days of receipt of this letter, in accordance with article L.224-39 of the Consumer Code. Thank you for sending me back a letter which confirms the term of my subscription contract.

Please accept, madam, sir, the expression of my distinguished greetings.

To send the registered letter with acknowledgment of receipt, no need to move. Breakdown.com, prepare it and ship it from home, 24 hours a day and 7 days a week. The proof of deposit, the follow -up, the accused and the copy of the mail are classified in your customer area.

What costs will you pay to terminate your SFR box ?

THE SFR Internet offers include a 12 -month initial commitment. Thus, the customer who wishes to terminate his offer ADSL Starter or Fiber Starter, Power, during this one year period, will be liable for monthly payments remaining until the end of the twelfth month. This penalty is added to the service costs of the service of € 49.

On the other hand, as soon as the initial commitment is exceeded, it is possible to terminate at any time, without penalty.

Termination without penalty during the commitment period is possible if you can justify a legitimate reason. It is even possible to escape the service costs of the service in some cases.

2. Terminate the SFR Internet at no cost during the commitment

Line closing costs of € 49 and termination can be avoided in some cases. Undo cost of termination are indicated in the general conditions of sale of SFR. Here is the list:

unavailability of the service during the implementation or its initialization;
unemployment following the rupture of a permanent contract, over -indebtedness;
Death, long -term hospitalization and/or sick leave of more than three months, incarceration;
Moving in zone not covered by the ADSL network of SFR, or for a long time outside the French metropolitan territory;
case of force majeure within the meaning of the jurisprudence of the Court of Cassation.

To request the termination at no cost at SFR, do not forget to accompany your registered letter with proof.

3. Termination of boxes at no cost in the event of modification of the contract by SFR

SFR tends to impose new channels or options on its customers. They are free at first, then paid. These new services not requested by SFR customers, make it possible to terminate your subscription without penalties and without waiting for the end of the minimum engagement period.

The general conditions of sale provide for cases of price increase. This gives you the right to denounce your contract free of charge, up to 4 months after this modification. You will therefore not have to pay the € 49 of termination fees or the remaining monthly payments.

If you take advantage of these cases to Change operator while keeping your phone number, Start by taking out your new contract. The termination of your SFR subscription will then be automatically triggered. You will still have to send a registered letter with acknowledgment of receipt to SFR to obtain the exemption from costs and penalties.

4. Change operator while keeping its fixed line number

You can ask your new operator the portability of the fixed number When subscribing to its offer. He will then take care of terminate the contract concluded at SFR. Before that, recover your RIO (operator identity statement), by calling from the fixed phone line on 3179 (free call), or from another line on 0800 97 3179.

5. Terminate the home service home by SFR

THE Home by SFR service Can be interrupted at any time, with one month notice, by sending a registered letter to home by SFR customer service, to this address: TSA 90420 – 92919 La Défense Cedex. The request will be taken into account after the first monthly deadline full of the contract after receipt of the mail.

Please note, termination fees of € 149 apply if you have resilled within the first 12 months of the contract. The stopping of the home automation service does not lead Termination of the SFR box home offer.

The premium video alarm pack is subject to a 12 -month commitment. In the event of breach of the contract during this period, termination fees of € 99 are requested.

6. Recover your personal data on the SFR server

At the end of the Internet contract, SFR leaves access to personal data and mailboxes. This access is available for former SFR subscribers for a period of six months from the effective termination of the contract. After this period, the operator deletes all the information stored on his server (e -mails, telephone messages, personal pages. )).

There Termination of a SFR box offer leads to the termination of all the options included or subscribed in addition. It is necessary to save your data. Remember to recover all the files you could have kept in the SFR cloud.

Be careful, if you resound the Home by SFR service, the equipment becomes immediately unusable, and the recorded videos are erased and lost. If you want to keep your data, remember to download it before sending your termination.

7. The return of the box after the termination of the SFR contract

The equipment made available or rented must be returned. SFR provides for a prepaid return voucher, so it’s not up to you to pay the return of equipment. You have 20 days from the termination request To return the equipment, following the return indications specified in the confirmation letter of cessation of the subscription. If you have not received your return voucher, you can renew the request directly from your SFR customer area.

Home box equipment must be returned to the user’s expense at the following address: CRODON CR HUB SFR – Quai 2 Building L8 – 11 rue du Nouette – Zi de Quévert – 22998 Dinan.

If the materials have not returned, SFR will be able to charge you:

Non -return costs of SFR equipment

Material	Costs
Box (all models, including box plus, excluding SFR fiber box)	60 €
SFR fiber box	299 €
TV decoder (Classic, Evolution, Google Play, Mini or Satellite)	150 €
Very high speed SFR modem	99 €
SFR Fiber Box Digital Card	20 €
SFR Fiber Box Hard Drive	69 €
Mini hard drive	49 €
All other hard drives	50 €
CPL power supply	50 €
Femto	100 €
Home by SFR power plant	60 €
Home by SFR camera	199 €
Missing accessory	21 €

8. Contact SFR customer service

Need to update your contact details or manage your internet package ? Use the SFR customer area online. This remains the fastest way to update your SFR contract.

But there are other ways to exchange with an SFR advisor within customer service: telephone, email, social media, mail.

Connect to the SFR customer area

Access to the SFR customer area is by informing its identifier and password. The connection identifier can be your mobile number, your email address or new.

You can just also manage your subscription by downloading the SFR & me mobile application on your smartphone.

Use SFR customer supports online

The SFR operator has several supports accessible online where users and customers can ask their questions and obtain answers adapted to their needs.

This is the case of SFR assistance or the SFR community. The Assistance site.SFR.en consists of a fair for questions classified by category. The SFR community, for its part, is the official forum of the brand.

The Internet and Mobile operator can be contacted on Twitter and Facebook, via the account: @SFR.

Contact SFR by email or phone

Only SFR customers can request an exchange by email. To do this, you must connect to SFR my account and send an electronic message to an advisor to the telephone and internet operator.

By phone, customers can deal on 10 23, Monday to Saturday, 8 a.m. to 10 p.m. SFR customer service can also be reached at 10 99, for non -subscribers.

9. Questions and answers

Essential information to unsubscribe from SFR Internet

Should you terminate your SFR box by registered letter ?

Yes, you must notify your request by sending a letter of termination to SFR by registered mail with acknowledgment of receipt.

Should we wait for the end of a commitment to terminate ?

You can terminate your internet offer before the 12th month of engagement, but the operator will ask you to pay the remaining monthly payments until the end of the 12th month. To this are added the cutting costs of the service, which are due even if you are no longer incurred.

How to avoid SFR termination costs ?

The legitimate reasons allow not to pay the SFR termination fees. They are detailed in this guide, and you must provide proof to the operator with your termination mail.

10. SFR termination: all our guides

Our guides accompany you in your SFR unsubscribing process.

4G SFR key termination
Internet termination La Réunion SFR
SFR Mobile Package Termination
SFR mobile termination – 6 points

CHUBB mobile insurance termination
SFR Internet box return
SFR termination costs
SFR mobile insurance termination

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SFR box and mobile free termination: how to do ?

When you plan to terminate an SFR subscription, whether it be box or mobile, termination costs are generally applied. Is this still the case ? How to avoid them ? How to terminate an SFR contract ? Our guide tells you everything !

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Terminate SFR at no cost: is it possible ?

Terminate SFR at no cost

Many wonder How not to pay the SFR Box or Mobile termination fees. Here is the answer. Finally, the three responses, because there are three scenarios that allow you not to pay for RED by SFR or SFR termination fees for telephony or Internet.

The non -binding offer

This is the simplest solution. By subscribing to a package without obligation, you have no obligation to your operator. SFR termination is then simple, You change operator when you wish. As part of a mobile plan, you will not have any termination fees to pay. For an SFR Internet box, you will have to pay € 49.

Please note: SFR no longer markets offers without obligation since 2015. However, it is possible to move towards the Low-Cost Red by SFR brand. The Red Box offer is one of the best degrees of the market, with a price that does not increase after the second year.

Red without commitment

What are the advantages of this Internet box ?

Internet: 1 Gb/s going down, 500 Mb/s when
TV: 35 channels included with a decoder available for purchase for € 19
Telephony: Unlimited calls to Fixes de France and 110 destinations
Non -binding offer

By choosing this offer, the termination costs amount to 49 € fixed, no matter where you decide to terminate.

Terminate your SFR contract after the date

If you have opted for a contract with commitment, be patient. Termination fees are not applied as soon as your commitment ends. If you take a package or subscription with a 1 year commitment, from the 1st day of the following year, you are disengaged and do not have SFR termination fees to pay. Please note, by changing mobile phone, you sometimes re -engage for two years to limit the cost of the phone. Check your contract well before terminating.

Our tip: to find out in advance if your contract will expose, the easiest way is to use our application, cablereview app. On our platform, enter all your internet and mobile plans, we inform you by email of the evolution of your offers. So you will never have any surprises again.

SFR termination at no cost for legitimate reasons

As we have found, the termination costs at SFR are € 49 to which we add the monthly payments due to the end of the contract. Be aware, however, that it is possible to terminate before the end of your garner, without having to pay anything. How to terminate SFR at no cost during a subscription ? Here are some possibilities in the context of so -called legitimate reasons:
– unavailability of the service;
– unemployment following a CDI rupture;
– over -indebtedness;
– death of the contract holder;
– handicap or illness no longer allowing to use the SFR service;
– incarceration of 3 months minimum;
– move to an area not covered by SFR;
– cases of force majeure according to French law.

Your new operator takes care of everything

Change internet box or mobile package, your new operator takes care of termination procedures !

Calculation of SFR termination costs

How to calculate SFR termination costs ? If it seems blurred for some, it is actually very simple. If you have taken a subscription with commitment and you plan to terminate before the end of your contract, you will have to pay two types of costs: fixed costs and monthly payments due to the end of your subscription. How much the termination costs at SFR cost ? Fixed costs cost € 49.

So, whatever happens and whatever the commitment you have signed, break your contract will cost you € 49. To this must be added the remaining monthly payments before the end of your commitment period. Take a simple example to calculate SFR termination costs. You have signed a contract on January 1 with a year of subscription, so you are engaged until December 31. Your SFR Mobile or Box subscription costs € 29 per month. You wish to terminate on June 30, so you have 6 months of commitment.

SFR termination costs therefore amount to 49 + (29 x 6) = € 223. A particularly high amount that makes you want to find solutions for a SFR termination at no cost.

Please note: there is a subtlety for commitments of more than 12 months. Indeed, for the second year of engagement, you pay only a quarter of the amount of your monthly payments from the 13th month.

So let’s take another example: you have subscribed on January 1, 2020 a 24 -month contract which costs you € 29 per month. You wish to terminate your SFR subscription on June 30, 2020. You will therefore have to calculate the following SFR termination costs:
49 + (29 x6) + [(29/4) x 12) = € 310. SFR termination costs are therefore 4 times lower during the second year of engagement.

How to terminate your SFR subscription ?

It’s simple, just send a registered letter to the following address:
SFR termination
TSA 30103
69947 Lyon Cedex 20

Your box and telephony operator must take your request into account within 10 days of receipt of your mail. Be careful, if you only send a simple letter, SFR may claim to have never received it.

If you have a question, you can go to the SFR store or contact the SFR customer service termination by phone at 1023.

Example of SFR subscription termination letter

Registered letter with acknowledgment of receipt

Address: SFR termination, TSA 30103, 69947 Lyon Cedex 20

Subject: Request for termination of my SFR subscription

I inform you of my desire to put an end to the SFR contract n ° (contract number) subscribed to (date).

In accordance with article L 131-84.2 of the Consumer Code, please put an end to my contract within 10 days of receipt of this letter.

Please tell me the amount of termination costs that I will have to bear and to communicate to me the procedure to return your equipment to you (if it is a box offer).

In the meantime, please, madam, sir, to accept my best feelings.

Once the termination costs are calculated, if you are still incurred, you will have to write a letter to SFR. Here is a SFR termination letter model to end your contract. If your contract has matured and you are no longer engaged or if you have taken out a contract without obligation, and therefore without SFR termination expenses, you just have to take this SFR contract termination letter model and delete the part concerning termination fees.

Good to know : if you change operator, the termination is taken care of by your new operator. It is going to ensure that your contract is well transferred. As part of a mobile subscription, ask him that he also ensures the portability of your phone number in order to avoid heavy approaches related to the change in number.

Can we be reimbursed for the SFR termination costs ?

There is a possibility for obtaining reimbursement of termination fees. If you decide to change operators, at a time when competition is particularly tough, operators are implementing commercial procedures to attract new customers. Therefore, by going to Orange, Free or Bouygues, Do not hesitate to request that your new operator supports the termination fees. Some offer a ceiling amount, a significant help to take out a new contract often cheaper (because this is generally the advantage of changing the internet and mobile operator). There are sometimes even exceptional offers with a higher reimbursement than usual with SFR termination costs.

What about the return of the equipment ?

Return of SFR equipment

If it is interesting to know how to terminate an SFR contract at no cost, do not forget that in the context of certain offers, in particular the Internet offer, you must return your Internet box and your equipment. If your sending is not complete, you can be charged. For example, if you omit to send your box to, it will cost you € 120. Better to be vigilant when doing your package.