Old samsung

The Korean brand remains at the top of international smartphones sales and produces major communication efforts to stay. Its advertising budget is colossal, especially for its high-end products in competition with Apple.

Samsung: the brand of old !

The figures have come out and it’s official: Samsung is a brand of old ! At least this is the case in Great Britain, but the figures in France should not be very different. Those published in the Telegraph show that the brand is the favorite of over 55s…

• Read also:Samsung still world leader in the smartphone market in front of Apple and Huawei

Le Telegraph, a renowned British newspaper, has just published several statistics on high-tech consumption according to age groups. The result is final, Samsung appeals above all over 55.

The Korean brand remains at the top of international smartphones sales and produces major communication efforts to stay. Its advertising budget is colossal, especially for its high-end products in competition with Apple.

Samsung wants to play on all paintings. The brand wants to type wide, but also wants to stay in the. She also signed an agreement with the singer Rita Oro, popular with young people, to restore her coat of arms to this audience. But nothing helps. We cannot be generally public and please everyone.

The brand’s smartphones are therefore mainly popular among the over 55s, and 45-54 year olds in the United Kingdom. 34% of over 55s have a Samsung phone. Among 25-34 year olds, they are only 22%. In the meantime, 50% of 16-34 year olds have an iPhone.

To have a clearer view of the situation of Samsung in England, which is probably comparable to that which the brand knows in France, different paintings are available. They offer several age -based statistics.

Times are hard for Samsung which must fight against the hallucinating breakthrough of new Chinese competitors such as Huawei and Xiaomi. These scratch more market share every day. The Korean may decide to clearly position himself on the seniors so as not to sink.

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Old samsung

Receive a recovery reduction on your new smartphone, television or household appliances, set directly in your basket.

Drop your old device

In the defined categories, we accept almost all old devices, including those of other brands.

We will make it treated for you

Your old device receives a new destination or we treat it for you; We do so in collaboration with our partners in compliance with the legal provisions.

To what is applied for Samsung ?

Recovers are possible in different categories of products. The conditions applicable to mobile devices are differ from those applicable to TVs, monitors and household appliances.

Computers & laptops

Washing machine & dryer

Mobile

How it works ?

You can exchange your old mobile device when buying a new product. The amount of the recovery is determined by the type and the state of the device. The recovery process is managed by our partner L8P N.V.

• Instant recovery advantage via Samsung.com
• Indirect advantage of the recovery via another supplier

Choose a new device

Place an order via Samsung.com and indicate on the product page or at the time of payment which device (s) you want to exchange. It is possible to exchange up to 2 products per purchase. The benefit of the recovery and any additional compensation will be settled directly in your basket.

Sending the recovery device

Immediately your new device shipped, you will receive a first email from our recovery partner (L8P) with the shipping label and the instructions for sending your device to exchange. You will receive separate communication for each product to exchange. Of course, it is possible to send all the products together, if you wish. Always send your device (s) taken up within 7 days.

The recovery value

Within 48 hours of receiving the device to be discussed, you will receive a new email confirming the recovery and compensation. Please note: if the state of the device differs from the criteria you have entered, costs may be invoiced.

See our terms and conditions here for more information

Choose a new device

Buy a new galaxy from the retailer of your choice, online or in store.

Sending the recovery device

Save the IMEI code of your new Galaxy and answer a few questions about the phone you want to exchange. Then, you will receive a confirmation email from us describing how the old device must be sent to our partner participating in the exchange. After arriving, the device will be checked.

The recovery value

You get confirmation of the device exchange value and receive a discount.

See our terms and conditions here for more information.

Checklist: sending my recovery device

– Reinstatement of factory parameters; deletion of all data and accounts during the process.
– Signed renunciation which is also sent with the device
– Solid packaging for shipping
– Sending within 7 days of receiving your new device; This prevents your new device from being blocked.

Choose your favorite galaxy

Galaxy S23 Series Galaxy S23 Series
Galaxy Z Fold5 & Z Flip5
Galaxy Z Fold5 & Z Flip5
Galaxy Tab S9 Series
Galaxy Tab S9 Series
Galaxy Tab S8 Series
Galaxy Tab S8 Series
Galaxy Book3 Series Galaxy Book3 Series
Galaxy Watch6 Series
Galaxy Watch6 Series

Faq

Consult frequent questions here about the recovery of mobile devices.

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• Conditions

What is the recovery value of my device ?

You can immediately see your recovery value when you select your device to resume. Please note that the recovery value indicated is indicative and that the actual recovery value may be different after receipt and verification of the device exchanged.

Why has the recovery value changed ?

The recovery value determined by us may differ from the initially communicated value. This is the case if, after analysis, the device taken up that you have declared does not correspond to what you have declared, for example in terms of type, model, state and/or technical state. Please note that in this case, the difference in residual value will be invoiced to you. If we refuse the device taken up and we return it to you, the total amount of the recovery value will be billed to you.

I can’t find my device in the recovery options ?

The recovery offer applies to selected products and models. Your recovery apparatus may not appear in this list. In addition, we are likely to modify the devices taken up from time to time. The changes are visible on our website and apply from the moment they are published on our website.

My new device must be exchanged/repaired. Can I keep my old device while waiting ?

In the event of a problem with your new device, you can of course keep your old device longer. In this case, please inform our recovery partner and send your recovery device as soon as your new device is in good condition.

Can I exchange several products ?
Yes it’s possible ! It is possible to exchange several products by purchase. Maximum 2.
When will I receive the instructions for sending ?

You will receive the instructions for sending your recovery device by e-mail the same day you receive your new device. If you have not received anything, also check your spam file.

How long do I have to send my old device ?

You must send your old device within seven (7) days of receiving your new device. You can use this time to transfer your data and information from one device to another. If we have not received anything after 7 days, we will send you reminders by e-mail and SMS. After 16 days, we reserve the right to block your new Samsung device. You will no longer be able to use this new device. We will charge you with the recovery costs and the administrative costs that we have incurred, as described in our general conditions.

What should I do if I haven’t received a label ?

We advise you to check your spam first, the email can be there. If you have not received anything in this box either, please contact our recovery partner, L8P, at the Samsung-Inruil@l8p address.com.

What happens if my recovery device is lost during transport ?

If you have used the shipping label appearing in the confirmation email, our L8P exchange partner will start an investigation into the missing package. If it turns out that the package has been lost in the postnl logistics network, it will be covered by our insurance and you should not expect at other costs.

What happens to my device exchanged once you received it ?

Upon receipt, we will verify (i) the signed renunciation and (ii) will analyze your recovery device and check that it (a) corresponds to the type, model and state of the recovery device that you have declared and (b) that it fulfills the conditions of recovery as they are stated in these general conditions. We will inform you of the result of this analysis by e-mail.

What happens if the recovery value is greater than the amount of the purchase ?

If the recovery value is greater than the amount of the purchase, the remaining value will be lost. In all cases, a minimum payment of 10 euros applies.

When will I receive my shipping label ?

Immediately your new device shipped, you will also receive a first email from our exchange partner (L8P) containing the shipping label and the instructions for sending your device to take over.

How should I proceed to send my old device ?

You can send your recovery device for free via Postnl, for which you will receive a shipping label. Send the recovery apparatus accompanied by the renunciation signed in an envelope or a solid postal package. We recommend that you reuse the box in which your new Samsung device has been delivered and always use protective equipment. Glue the shipping label on the package or the envelope, also mention your orderid (order number) outside the package, then bring everything to a postnl shipping point.

Where can I find and sign the renunciation ?

You will find the renunciation in your confirmation email. If you can’t find it, please contact our L8P recovery partner who will send it back to you. Without this signed declaration, the recovery cannot take place. Be sure to print it and send it with your recovery device.

Was my recovery apparatus were received ?

When we have received your recovery device in good condition, we will confirm it to you by email.

What happens to my recovery apparatus when I return a product ?

If you return your purchase, the recovery is automatically canceled with us. Our recovery partner will automatically receive confirmation that you cancel your purchase and it will send you your recovery device or cancel the recovery order.

What happens if I send the system exchanged too late or not at all ?

If the device is not received within the initial period, we will offer you an additional period. If we still do not receive the device in this additional time, we have the right to block your new Samsung device. You will no longer be able to use this new device.

How to delete my Samsung account ?

We would like to emphasize that all passwords and user accounts, in particular your Samsung account, must be deleted before sending your device. You can do so by following the following steps:

– Make sure you have copied the data on your device exchanged on your new device or to have a backup.
– Via apps, go to settings / cloud and accounts / accounts /.
– You will find an overview of the accounts you have activated
– Select your Samsung account and delete it
– After confirming your password, the Samsung account will be deleted.
– After deleting your Samsung account, we ask you to reset your device.
– Go to Settings / General Manager / Reset / Restore the factory settings Confirm that you want to reset the device. The system will ask you for a second confirmation if you are sure you want to reset the device, deleting all the data. If you can’t do it, you can watch a video explaining the above procedure here

Do I also have to send my charger and/or other accessories ?

Sending your charger and/or other accessories is authorized, but not compulsory. You will not receive additional compensation for this. The accessories sent with the device taken up, including cases, SIM cards and memory cards, will not be returned. SIM cards and received memory cards will be destroyed.

Where can I find and sign the renunciation ?

You will find the renunciation in your confirmation email. If you can’t find it, please contact our L8P recovery partner who will send it back to you. Without this signed declaration, the recovery cannot take place. Be sure to print it and send it with your recovery device.