How to know your Rio code to keep your number

All operators allow you to obtain your Rio from their customer area. It is also possible to directly call customer service to find out your RIO.

Rio code: how to get your rio to keep your number ?

To keep your phone number during a change of operator, obtaining the Rio is necessary. By communicating the Rio number when subscribing, the termination is automatic with your former operator. Find in this file all the ways of obtaining the Rio code from the various operators, whether during a stay abroad or without a phone, to be able to change the package without changing the number.

You want to collect your Rio and change operator ? Contact one of our advisers to quickly change operator (Free selectra service)

• The essential
• The Rio code allows Keep your phone number During a change of operator. This “portability” process is called.
• Once this code has been obtained and provided to its new operator, He takes care of terminating your contract with your former operator.
• To get the Rio, just to call 3179 From the mobile or fixed line concerned.

Change of operator and termination: the role of the Rio code

The Rio code what is it ?

THE Rio code (Operator identity statement) consists of a series of 12 characters figures and letters (in lowercase and uppercase).

THE Rio number breaks down into four parts:

1. The first two figures indicate theOperator concerned (01 for Orange and Sosh, 02 for SFR, 03 for Bouygues and B & You. ))
2. The following letter indicates the customer type (E for company and P for individuals)
3. The following 5 characters indicate the contract number to the operator
4. The last 3 characters constitute the control code To check the correspondence between the Rio and the mobile line number.

The RIO number is thus a unique identifier which is assigned to each portable or fixed line number and makes it possible to ensure the portability of the number during a change of operator.

Indeed, during the change of contract with a new operator, it will automatically attribute a new number to the line concerned. Get the rio allows the subscriber of keep an old number and thus to facilitate this transfer without having to prevent all its contacts when changing the line number.

Under what circumstance to the Rio number ?

As mentioned above, the Rio number is an identifier that is requested during a change of operator If the subscriber wishes to keep the number of his mobile line.

The Rio code is therefore necessary when subscribing to a new package with a different operator whether it is during a move or to benefit from a better mobile offer. Once the Rio code has been obtained, it is then enough to communicate it to the subscription of its new package and that automatically triggers the termination with your former operator.

To also ensure that the new SIM card works with its laptop, you need a laptop unlocked to be able to use the SIM card from another operator. Identify or unlock a phone allows you to remove the blocking of operators to allow it to operate with any SIM card.

How to get the rio ?

Find your Rio code is a procedure that has been greatly simplified since the implementation of a unique and free number: the 3179. All operators have the obligation to make this Rio code available to their subscribers regardless of the operator concerned. The number 3179 is a free number that it is possible to call 7 days a week and 24 hours a day directly from your mobile line.

The number 3179 is a voice server and for it to work, it is important to call this number from the mobile line concerned. The vocal server then communicates the Rio code orally and also sends an SMS that summarizes not only The Rio code but also the conditions of his contract with in particular the remaining commitment and the end date with the operator.

The simplified portability procedure This simplified portability procedure of the RIO number has been implemented under the leadership of the Minister of Industry and Arcep (Regulatory Authority for Electronic Communications and Posts) since May 21, 2007 and The deadline was set at 7 working days. Since August 26, 2011, this period has been reduced to a working day and a delay of the operator has given the right to compensation for the subscriber.

As we mentioned earlier, once the Rio code has been obtained, it is enough to call its new operator during the subscription and this, in addition to ensuring the portability of your current number, will proceed to The termination of the subscription to its former operator. Any termination costs remain the responsibility of the subscriber in the event of a breach of contract before the end of his commitment.

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Rio Orange, SFR, Bouygues, Free: Get the Rio code to keep its number

Get your rio is a procedure which is now greatly simplified thanks to 3179, The unique number common to all operators. However, it may happen that for various reasons, it is impossible to contact this number due to a defective smartphone, the flight or loss of it, a stay abroad or a thug of the service. How to get the rio with your operator directly ?

The dedicated numbers of operators to obtain the Rio code to note that the numbers dedicated by the operators to know the Rio code (except free) namely 527 for Orange, 933 for SFR and 658 for Bouygues no longer exist and that Only the unique number 3179 allows you to obtain the RIO by phone.

Rio Orange: how to get the Rio number ?

To obtain the Rio Orange number, the operator has set up several solutions:

• Connect in your Orange customer area and click on “contract and options”. Then select the contract concerned in the “Manage your offer and options” section and then click on “terminate your offer”. Once in this section, just click on “get your rio” in the drop -down menu of “You want to keep your number with another operator”. Orange confirms that the termination will thus be carried out by the new operator chosen.
• If the termination has already been carried out without obtaining the Rio Orange code, it is always possible to recover it within a period of 40 days following this termination by directly contacting Orange customer service to 3900.

Rio SFR: How to get the Rio number ?

SFR, like other historical operators, also offers different processes to obtain the Rio SFR:

• Contact SFR customer service directly by calling the operator to 1033 To get the Rio SFR.
• It is also possible to contact customer service by chat or email to obtain assistance from an advisor.
• SFR also indicates that it is possible to go to the store so that a advisor communicates the Rio.

Rio Bouygues: How to get the Rio number ?

Bouygues has also set up various ways to recover his Rio Bouygues number:

• The operator can be contacted for the Rio Bouygues directly by calling customer service at 614 from a Bouygues mobile.
• As with SFR, Bouygues customer service can be contacted via the cat or by email to request the assistance of an advisor and obtain the Rio Bouygues

Rio Free: How to get the Rio number ?

To get your Rio Free, it is possible to proceed in various ways:

• Free does not make a dedicated number available for the Rio and you have to go through the 3179 To get the Rio Free number by phone.
• On the other hand, Free allows you to easily know your Rio code by connecting to the operator’s customer area. In the “My Personal Information” section, just click on the “My Rio” section to find out your Rio Free directly online.

Rio NRJ Mobile: How to get the Rio code ?

To obtain its Rio NRJ Mobile code, you can:

• Call the number dedicated to obtaining your Rio code: 3179 .
• Go to the application or NRJ Mobile site and get your Rio code from your customer area.

How to get your Rio code from abroad ?

The single call number to obtain the Rio number is very practical but only works in mainland France. How then to Get the Rio number during a stay abroad ?

For Know your Rio code from abroad, It is then necessary to use online solutions offered by the various operators and it is therefore always possible to contact customer service via online contact forms, by email or by cat.

Operators also have numbers to reach their customer service which can be composed from abroad (price of the variable call according to the operator) for find the Rio code ::

• Orange can be called from abroad to +33 9 69 39 39 00
• SFR can be reached from abroad to +33 6 10 00 10 23
• Bouygues can be contacted from abroad to +33 6 60 61 46 14
• Free has a number to deal with the foreigner on the foreigner +33 1 78 56 95 60

How to get your rio without calling the 3179 ?

The number 3179 only works when the call is made from the mobile line concerned. How then to make loss or theft of your smartphone for Get your Rio code without calling 3179 ?

The simplest in this case is to contact the operator’s customer service concerned for Recover the Rio code. All operators provide their customers with a number that can be used from any telephone line in France. To know your Orange Rio, you have to compose the 3970, For the Rio SFR the 1023, For the Rio Bouygues the 1064 and finally the 3244 For the Rio Free.

How to get the Rio code by Internet ?

In the same way, if you have no access to a phone, how then to get the Rio code by Internet ? Although Free is the only operator to allow Recover the Rio number Online, it is always possible to contact your operator via the various online services.

Most operators give access to different ways to contact them online Whether by the cat, social networks, email or via contact forms.

Frequent questions

How to find your Rio code ?

To obtain its Rio code, the simplest solution is to call 3179 (a number common to all operators). The voice server available 7 days a week and 24 hours a day also indicates the date of end of the mobile contract.

How to get his Rio number from his operator ?

All operators allow you to obtain your Rio from their customer area. It is also possible to directly call customer service to find out your RIO.

How to get your Rio code from abroad ?

To obtain its Rio code from abroad, the easiest way is to connect to your customer area. The operators also provide a different customer service number if you prefer to speak to an advisor to obtain your RIO (+33 9 69 39 00 for Orange, +33 6 60 61 46 14 for Bouygues, +33 1 78 56 95 60 For Free and +33 6 10 00 10 23 for SFR.

Updated on 07/07/2023

Julien joined Selectra in May 2019 after winning his master’s degree in journalism. He takes care of telecom news and the editorial staff of Guides Bouygues and SFR.

How to know your Rio code to keep your number

The Rio code allows you to change operator without having to modify your phone number.

Alexandra Patard / published on December 29, 2021 at 11:33 am

You change operator and want to remain easily reachable for your friends and loved ones ? To keep the same number, you must know your Rio code.

What is a Rio code ?

This is the operator identity statement (Rio), which is made up of 12 characters. The first two figures correspond to your current operator (01 for Orange, 02 for SFR, 03 for Bouygues Telecom, 04 for Free…). The letter (E for companies and p for individuals) is followed by a series of 6 other characters corresponding to your number your contract, and the last 3 constitute a control code generated automatically by an algorithm.

The Rio code is requested when you ask to change operator for your mobile or fixed phone line. It allows you to carry out the portability of your number. Thus, you will not need to notify all of your contacts in your directory if you decide to go through a new operator, nor to modify your registered number on different services, such as your bank or the alarm of your domicile, for example. Once the RIO code is sent to your new operator, the latter will take care of launching the termination procedure for your old package.

How to receive your Rio code from a mobile line ?

To know your rio, it’s very simple. Just call 3179 from the mobile line concerned. This number is free, accessible 7 days a week and 24 hours a day from any operator. You will access a vocal server, which will issue you in a few seconds your code, which you can transmit to your new operator. You will also be informed of the commitment period of your contract (12 months, 24 months or without obligation). During your call, an SMS is automatically sent to you with your Rio code.

How to get your Rio code without calling 3179 ?

If you do not wish to call 3179, other means are at your disposal to recover your Rio code, depending on your operator.

Receive your Rio code at Orange and Sosh

Just dial the dedicated number 527 (free call) from your Orange or Sosh line, or by calling customer service at 3900. Good to know: at Orange, you have 40 days after termination of your contract to recover the Rio code associated with your old telephone number.

Receive your Rio code at SFR and Red

To do this, make up the dedicated 933 number (free call) from your SFR or RED line, or call customer service at 1023.

Receive your Rio code at Free

You must reach customer service at 3244. There is no dedicated number for the Rio at Free.

Receive your Rio code at Bouygues Telecom and B & You

The number dedicated to the Rio is 658 from a Bouygues Telecom or B & You line. You can also call customer service at 1064.

Receive your Rio code from abroad, for all operators

If you are abroad, only Bouygues Telecom has a number that you can reach at +33 6 60 61 46 14 (billed at the price of a call to France) to obtain your Rio code. For other operators, it is advisable to contact your customer service.

Receive your Rio Code online

You can contact your customer service by email, chat or mail, or connect to your online customer area, to obtain your Rio code.

How to recover your Rio code for a fixed line from another phone

You also have the option of recovering the RIO code from your fixed line by calling from another phone. Here is the number to compose (free call) according to your operator:

You will be in contact with a voice server, which will offer you to receive it by SMS or via the email address entered in the customer area of ​​your current operator.