Red by SFR Mobile, consumer reviews in 2023

09/22/2023 by Marie-Luce V.
Following an experience of 09/18/2023

RED 2023 customer reviews

Find all the Red by SFR customer reviews, collected by the Trusted Third Party Visit Viced Notice which offers you the guarantee of real experience reviews on subscription to one of our services or the purchase of a mobile phone. We are thus committed to our customers in an approach aimed at continuous improvement in our services.

8.6/10

Global mark
Based on 11392 reviews

Opinion subject to control ?

• No consideration was provided in exchange for opinions
• Reviews are published and kept for a period of five years
• The opinions cannot be modified: if a customer wishes to modify his opinion, he must contact reviewed in order to delete the existing notice, and publish a new
• The reasons for deleting opinions are available here

Customer reviews 4/5

09/22/2023 by Jerome D.
Following an experience of 09/18/2023

Customer reviews 5/5

09/22/2023 by Steven R.
Following an experience of 09/16/2023

Customer reviews 5/5

Very easy thanks to very clear explanations

09/22/2023 by Bernard C.
Following an experience of 09/18/2023

Customer reviews 5/5

09/22/2023 by Nadege H.
Following an experience of 09/17/2023

Customer reviews 5/5

09/22/2023 by Djazia S.
Following an experience of 09/17/2023

Customer reviews 5/5

09/22/2023 by Marie-Luce V.
Following an experience of 09/18/2023

Customer reviews 4/5

The command is simple to make

09/22/2023 by Faiza A.
Following an experience of 09/17/2023

Customer reviews 5/5

Ease to subscribe

09/22/2023 by Dominique V.
Following an experience of 09/18/2023

Customer reviews 5/5

Nothing to report, ergonomic and functional site.

09/22/2023 by Antoine V.
Following an experience of 09/17/2023

Customer reviews 5/5

The site is perfect, clear as a whole I am very satisfied with cordially.

09/22/2023 by Jeanjacques D.
Following an experience of 09/15/2023

Customer reviews 4/5

The order well placed, however, the passage of the technician very hazardous but the activation of the service was done correctly

09/22/2023 by anonymous anonymous.
Following an experience of 05/09/2023

Customer reviews 5/5

Very ergonomic site

09/22/2023 by Francois E.
Following an experience of 09/18/2023

Customer reviews 5/5

09/22/2023 by Benoit M.
Following an experience of 09/17/2023

Customer reviews 5/5

Order easily placed, explanations very easy to understand. Very good responsiveness concerning technical meetings.

09/22/2023 by Pascal R.
Following an experience of 09/17/2023

Customer reviews 5/5

09/22/2023 by Marc C.
Following an experience of 09/16/2023

Customer reviews 5/5

09/22/2023 by Fabrice G.
Following an experience of 09/16/2023

Customer reviews 5/5

Great nothing to report

09/22/2023 by Nicoleta U.
Following an experience of 09/16/2023

Customer reviews 4/5

No worries, an easy -fitting order

09/22/2023 by Sylvie L.
Following an experience of 09/15/2023

Customer reviews 4/5

09/22/2023 by Lucie R.
Following an experience of 09/17/2023

Customer reviews 5/5

Very well while waiting for the order

09/22/2023 by Nabil B.
Following an experience of 09/16/2023

Customer reviews 4/5

Very long to place the order, too much information to give but if not good

09/22/2023 by Betty K.
Following an experience of 09/16/2023

Customer reviews 5/5

Super quick and fast. top

09/22/2023 by Dimitri M.
Following an experience of 09/15/2023

Customer reviews 5/5

09/22/2023 by Sebastien H.
Following an experience of 09/16/2023

Customer reviews 5/5

09/22/2023 by Jacques H.
Following an experience of 09/17/2023

Customer reviews 5/5

09/22/2023 by Jacques H.
Following an experience of 09/17/2023

Your satisfaction, our priority !

Here we bring together all Red by SFR customer reviews written by RED services and products. If you still hesitate on your choice of mobile or internet package, you can refer to the opinions of the community which can guide you better and guide you in your different choices. Find out what our customers think of the quality of our services and the performance of our mobile, internet and fiber network and the advantages of our products.

You can get a precise idea of ​​what we offer as well as our prices. Because the transparency and continuous improvement of our services is essential in our eyes you will find testimonies and customer opinions just as well favorable as unfavorable. And when you have subscribed to one of our many offers, do not hesitate to share your testimony on Red by SFR !

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Red by SFR Mobile, consumer opinion in 2023

Red by SFR, so-called “low-cost” subsidiary and without commitment from SFR, is renowned for offering packages at low prices while providing SFR services and options. But then what are the opinions on Red by Sfr Mobile ? Are subscribers satisfied with the services offered by the operator ? We take stock of consumer opinions, but also that of your Jechange expert.

�� Mobile Redoff
from € 4.99/month without engagement !

What are the opinions on the Red by SFR packages ?

Red by SFR obtained in 2022, the General note of 8.7/10 According to a survey verified reviews carried out on 20857 reviews. This note place Red in the “Excellent” telecom operator category.

Let’s look in more detail the feedback from RED customers on the services of their operator.

Red by SFR Package: Red Strengths

Red SFR: a clear and fast service

Reviews on Red by SFR are mainly positive. Subscribers highlight a lot the clarity of the information delivered by the RED website as well as the speed of customer service in the management of their order.

Often come back the terms “Quick command”, “Accessible and fun site”, “understandable and fast site”, “Subscription in a few clicks”. When you know that administrative procedures can be long, it is a real time saving to be able to subscribe to its mobile package so easily and quickly.

It is also noted the “reactivity” Red agents When a subscriber encounters technical problems with his devices.

This point is a real advantage, especially since Red is a 100% digital operator who does not have telephone customer service or physical store. Its effectiveness is then based only on its website. Successful bet !

Red SFR packages without commitment

Another advantage underlined by subscribers is the fact that Red mobile offers be without obligation duration. This is what mainly characterizes Red SFR: The flexibility of its offers. Customers appreciate not being blocked in a commitment and being able to terminate Red SFR when they see fit.

A good price-performance ratio

The third point addressed is the price. This is indeed one of the most taken into account by consumers. They talk about a very good value for money and reasonable prices, which do not change after 12 months of subscription as is the case for packages with commitment.

THE Red Box by SFR reviews Are similar, the price of mobile or internet offers are a real asset for the access provider that offers many Red SFR promotions all year round.

The quality of the SFR network

Notice Red by SFR 4G : This is a very important element for RED customers. They are not disappointed with the Red network. The latter actually uses the SFR network.

SFR is The first operator in terms of 4G network coverage since he Cover 85% of French metropolitan territory. Since 2020, SFR continues The deployment of 5G and already provides, in 2022, 6,200 sites.

Whether you are a customer of an SFR package or a RED mobile package, you are not only enjoying the SFR network but also operator services and options. You can thus subscribe to stay packs, international RED by SFR options or Internet or even Many TV bouquets (RMC Sport, Netflix, BeIN Sports, Amazon Prime Video. ) and other services such as SFR cybersecurity.

�� Mobile Redoff
from € 4.99/month without engagement !

Red by SFR reviews: negative opinions

Some customers raise the fact that certainly Red by SFR offers are also attractive, but they are at the cost of many paid options To add to its package. Red offers an initial package in order to leave customers The freedom to personalize it according to his personal uses. This is why, if you need internet gigas abroad (excluding European Union and DOM) for example, you must take out an international option for 3 €/month.

Internet abroad is also another point addressed by customers. The data envelope usable outside the borders is sometimes considered too low.

By observing the opinions of Internet users on Red SFR, we can see that in 2019, customers complained of unreachable and inactive customer service. According to the most recent positive opinions published in 2022 and 2023, we can say that Red SFR has considerably improved the quality of its customer service. It is even today the number 1 asset put forward by their subscribers.

Reviews on Red SFR of the Jechange expert

• Very good value for money
• No engagement
• Customizable mobile package
• Access to smartphones at referential prices

• Customer service only online
• Absence of an intermediate offer between 1GB and 100GB

Red by SFR Mobile offers a single package, which includes calls as well as unlimited SMS/MMS. The offer is modular and modifiable at any time to be as close to your needs.

If you wish to modify the data envelope of your offer abroad, from 19GB /month (or 24GB /month with the 200GB package) at 30GB /month, just go to your Red customer area and change your online package. The operation will take effect immediately.

You can thus benefit from a complete package that looks like you, to less than 20 €/month. The cheapest Red by SFR package is indeed to € 6.99/month without commitment And The high -end offer is only € 19.99 /month with 200GB Internet, A very affordable price for the services included.

Red SFR also gives you the benefit of promotions on a wide choice of smartphones with the subscription of a RED mobile package. Discounts Can go up to 200 € depending on the model. If you want to change your mobile, don’t wait to take advantage of the preferential rates offered by Red.

You can Subscribe a Red by SFR package if you want a flexible, modifiable or terminable offer at any time.

In this case, you can call on An online Red Advisor, directly from your computer or discuss the forum to find a solution in the event of a problem. This is the only drawback if you want to take advantage of an advantageous red offer.

To discover all the current offers and direct yourself to the one that suits you the most, you can use our mobile package comparator.

What RED SFR Package Subscribe ?

Red offers a single modular package according to 3 formulas Depending on the amount of data you want. To help you make a choice among the RED SFR mobile packages without obligation, here is the details of the offers.

All about Red by SFR

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• Reviews on RED Mobile Packages
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• Cheap packages at Red
• Terminate a Red offer

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Review Red by SFR (2023): Read this test before subscribing

You are thinking of choosing a mobile plan at the operator Red by SFR ? An internet box ? A naked smartphone ? Today, the operator without commitment is placed as a reference player on the market. With a dematerialized relationship, it can afford to lower prices to reach a competitive value for money. Below, We will share our Red by SFR opinion to you, updated in 2023.

Lower on this page, we will come back to the three flagship products of the brand. Each has specificities that have enabled Red by SFR to place itself as a strong brand of the Altice group. The latter, with 14 million customers on mobile, is a mastodon of the French landscape. Is its reputation up to its service ? Without further ado, here is our test.

Red by SFR review: the champion of the cheap package

In a decade, Red by SFR made a tidal wave on the mobile package market. Free Mobile which had however been the detonator in 2012 has since been exceeded by this operator who offers ultra aggressive value for money. The big winners of this battle between operators, it is customers who benefit from real advantages to the purchase.

Below in our Red by SFR review page, we will first come back to the mobile plan. This is the flagship product of the brand, far ahead of the Internet box or telephony. That said, the operator does not hesitate to nest these products to offer more or less advantageous packs. The non-binding package is already very relevant in itself, you do not need to subscribe to several products to save money.

The mobile package without obligation

Red by SFR is above all known for its excellent mobile package without time. The brand has become one of the symbols of this new wave of more flexible and cheaper offers. Today, the operator does not hesitate to communicate on all supports to make its offer known. In a few clicks, you can subscribe to its mobile subscriptions. In the same way, just a few clicks to cancel it.

Unlimited calls & SMS

Data in Europe: 16 GB

Unlimited calls & SMS

Data in Europe: 26 GB

Unlimited calls & SMS

Data in Europe: 10 GB

Unlimited calls & SMS

Data in Europe: 6 GB

For some time, Red by SFR had a single mobile package in its range. Since then, it has reversed by declining its offer in two formulas. If in all cases, calls, SMS and MMS are unlimited, it is the volume of data that evolves as well as 4G or 5G connectivity. And therefore, the price. Depending on your profile, it will therefore be necessary to orient yourself towards a subscription rather than another.

Very regularly, Red by SFR highlights promotions. Below, you can discover the different offers in progress-with their validity date. As a reminder, if you intend to change another operator for a Red by SFR mobile plan, you will have to bring your RIO number (call 3179 to obtain it).

As you can see in the above dynamic list of our Red by SFR review page, the packages respond to very different profiles. There are offers with little mobile data to respond to very moderate smartphones (and internet) users. Red by SFR remains a very young brand and that is why it also has offers with many more data.

So we have a 1 GB package and another 200 GB at home at the moment. For those who play on their mobile, who watch movies and videos regularly or who use their phone as a router (tethering) To share their connection, this is the right solution. This is all the more interesting since the value for money on these generous data subscriptions is more interesting.

As always, in a package at Red by SFR, there are 3 types of data to distinguish: data in France, data in the EU/DOM and Data outside these zones. In addition to data in France, the operator always allocates an envelope of mobile data in the European Union and the DOM. It varies according to the package between 1 and 30 GB per month. Note that for international data, it will be necessary to subscribe to a paid option. It does not harm our opinion Red by SFR.

Big Red, a broken price package

Since 2020, Red by SFR has also innovated with a new concept: Big Red. For 72 hours (on a weekend), the operator highlights a shock offer on its mobile plan. If you fall in time, our Red by SFR opinion is that you can rush your eyes closed. The prices displayed then challenge all competition, and the packages in question are without obligation.

On average, we see a big red operation every two months. On the last episodes, we were able to discover a 200 GB mobile package at 15 € or an unlimited subscription 100 GB at 12 € per month. These are offers that are extra, you really have to jump at the opportunity when it presents itself. Red by SFR also extended its Big Red offer on the last episode: it displayed no less than 3 packages at shock prices.

In addition to the mobile package, Red by SFR also has an internet box which is also eligible for Big Red. That said, the offers are less attractive and aggressive than on its mobile subscription. In general, this allows you to have a swollen flow as well as 2 months in a bonus. But compared to the standard offer, the economy remains rather moderate.

As part of the Big Red special mobile package, you can save 40% on the package. Typically, the 200 GB package which is € 15 over the hot period is normal time at 25 € per month. Likewise, the 100 GB package is € 20 per month when it fell at € 12 per month during the Big Red.

Please note, the quality of Big Red depends on the time of year. Obviously, during a Black Friday, Red by SFR will be even more generous. The same goes for the start of the school year in September, a period always very conducive to the change (or purchase) of package. From our experience and our opinion, Red by SFR is the best mobile package at that time. He always wants to be more competitive than his competitors, so he will always try to have the lowest price.

Red Deal, an ephemeral shock offer

Red by SFR is an operator specializing in the mobile package without obligation, certainly. However, he innovated in 2021 by announcing a first flash offer which contained a “with” package over a 24 -month period. Called “Red Deal”, the first special operation of this type took place during March. Faced with success, the brand has made it a recurring operation – including in 2023.

A very positive point in opinion, Red by SFR is not lacking in imagination. He constantly tries new offers to see what really interests the French. And he is not afraid to fail, even if it means starting again later. This Red Deal was on paper quite difficult to sell. A package with commitment, but in return an iPhone 8 reconditioned offered.

In the end, success was thunderous. It must be said that beyond the fear of commitment, the generosity of the subscription convinced thousands of people. The package itself is already excellent, but with the smartphone included, the offer became irresistible. By selling the phone in the process (for 309 €), it was almost 2 years of mobile subscription that were offered.

Red by SFR was very strong, and it is the first operator to have shown so much generosity on such a package. He then multiplied the offers on OPPO, Vivo or Samsung devices sold around 300 euros. This red deal, if renewed, will probably be very punctual. As during Big Red operations, the telecom operator is competitive to a point that no competitor succeeds in matching.

If you have the possibility of changing the package at these times, it is better to enjoy it. But in any case, in our opinion, Red by SFR is still among the elite of the mobile package. So you can go there serenely, at any time and even without a special operation.

The Package Combined and Internet box

The latest original offer highlighted by Red by SFR on its site is the one that combines a mobile package and an internet box. That said, even if it gives you the opportunity to subscribe to both at the same time, you have no more financial interest. Indeed, the monthly price for the two reunited products corresponds to the sum of the two separate prices. In addition, you will not be engaged in the duration. It’s just a pack that allows you to have only one procedure.

That said, the interest is quite limited – unless you want to open everything at Red by SFR. In our opinion Red by SFR below, you will see that we also have a positive opinion of the box. In terms of flexibility, transparency and personalization, it is a very good product. We can just regret that Red by SFR does not offer any real advantage to buy the box and the package at the same time. Classic operators offer a real financial advantage to this.

A merchant specializing in telephony

Historically, the job of Red by SFR was to sell moving packages without commitment. From the operator has diversified with an internet box. In 2020, he decided to make a big boost on the e-commerce part. For more than a year, it has allowed its visitors to buy bare smartphones, without any commitment.

In other words, you can buy a smartphone on the Red by SFR store as if you buy it at Amazon or Cdiscount. This is exactly the same principle, you have an free delivery, a 14 -day trial period and the returns free of charge. Note that all smartphones also benefit from the manufacturer’s warranty.

On the Red by SFR site, there is therefore a specific tab for smartphones. In the list, you can find all popular models like iPhone 14, Samsung Galaxy S23 or other Xiaomi 12. Where our Red by SFR opinion is still positive is that he is trying unique offers. For example, he released an offer on the iPhone 14 as soon as they were released, when no rival has started there. It’s a strong argument, it breaks the codes.

Likewise, on more entry and mid -range phones, Red by SFR is also very competitive. In the end, you have every interest in taking advantage of the Red by SFR offers, even if you are not a customer of their mobile plan.

We also note that Red by SFR has changed its subscription form to the mobile package. Since the beginning of 2021, it also highlights on the latter a selection of several bare smartphones, which you can associate with the mobile package without. It’s a simple association, but there is no constraint. It’s like buying them separately but on the same site.

To continue in connectivity, Red by SFR also has a range of connected watches. Between the Apple Watch, Galaxy Watch and Mi Watch, there is a whole series of premium smartwatch which are also available on this e-commerce store. The operator is also quite generous with high -flight (and regular) promotions). To save money, it is once again the right partner.

The Red by SFR box, a mini revolution

When Red by SFR arrived on the package market, Free Mobile has operated a great revolution. He forced all telecom operators to put himself in “non -binding” to continue to seduce customers. This revolution, we also find it in the Internet boxes on a lower scale. In this case, Red by SFR has come with an offer that differs from all traditional actors.

In this case, its Red Box has the advantage of being an internet box without commitment, at a reduced price and with a very good speed. With its internet service provider cap, Red by SFR does not adopt the strategy of its traditional rivals which double (or even triple) the price of the subscription after 12 months. If you cannot guarantee life price, the ISP ensures that it is always modest in variations.

For a long time, our Red by SFR opinion was categorical: the operator had the best internet box on the market. Over the years, the operator has tended to increase the price of its product, and withdraw the mentions on the evolution of prices over time. In the first year, you can find better elsewhere. On the other hand, over time, Red by SFR will remain the cheapest.

For those looking for a short -term box, in our opinion Red by SFR is a good choice. Not only does it cover up to € 100 termination costs (which is attractive, since the costs are always lower than that amount), but in addition it offers a product without commitment. For those who rent an apartment over a few months, it’s a very good choice.

To come now to the content of the offer, the Red Box is a basic product: fiber with broadband (or even very high speed with the flow+option) and unlimited calls to fixed. If you fall during a promotion period, you can hope to get the free debit+ option. Sometimes it also happens that unlimited calls to mobiles are included. As a bonus, you may also have the SFR TV option or storage in SFR Cloud.

It should be noted, however, that this internet box does not come with the default TV. With the boom in the Internet and streaming platforms, lots of people skipping TV. It was therefore relevant for Red by SFR not to include it by default in its box. It is possible to add it as an option: € 2 for 35 TV channels per month and € 4 per 100 channels.

Again, our Red by SFR opinion is positive given the flexibility of the latter. Whether for the package or the Internet box, this personalization system really allows you to have a product that suits you perfectly. The operator allows you to pay as close as possible to what you consume in real life.

5G, an issue for Red by SFR

Red by SFR relies on the antennas network of its sfr mother-in-law to build its mobile package offer. According to the latest data communicated by ARCEP, the operator is positioned as the third best network in France, behind Orange and Bouygues Telecom. The three actors are in a pocket handkerchief, you will therefore have a good signal in a major part of France. This concerns 3G and 4G.

Since the end of 2020, SFR has deployed the 5G network everywhere in France. For the moment, only a few large cities benefit from the 5G coverage of the operator. Since the middle of March 2021, Paris customers can take advantage of the 5G of SFR. Please note, they must first have a 5G compatible smartphone but also a compatible package. This generates costs and it is not necessarily the most useful for the general public.

At Red by SFR, you can also subscribe to a mobile package without binding and 5G compatible. At the end of 2020, he was the first virtual operator to offer this possibility to his customers. The package is logically more substantial in data than classic 4G packages. 5G is an ultra-fast network that is made for those who consume a lot of data. In this case, the 5G package of Red by SFR includes 200 GB per month.

Today, the best value for money among Red by SFR’s plans is that with 4G. For the moment, uses, price and network coverage are still very limited for the 5G package to be really useful. That said, we will still appreciate in this Red by SFR notice to see that the telecom operator is avant-garde on new technologies.

Our opinion Red by SFR (2023)

Overall, in our opinion Red by SFR is in force on 3 products: mobile package, internet box and e-commerce. In any case, in our opinion Red by SFR shows real flexibility (without commitment) and an attractive price policy. He does not hesitate to innovate with unpublished concepts such as Big Red, the excellent Red Deal or the first 5G packages.

With this offer, customers know that they opt for a dematerialized relationship. Everything is managed online (or via the application), from subscription to the customer after -sales service and termination (possible). In our opinion Red by SFR saves on all points to offer the lowest price to its customers. Millions of French people have subscribed to its offer in the last decade, the bet is successful.

In the current context with the deployment of 5G, operators were forced to raise prices on most subscriptions (including those of existing customers). That said, in our opinion Red by SFR is still reasonable in the increases. In parallel, it continues its very aggressive acquisition policy with ultra generous flash offers. Competition is struggling to answer as it is generous.