How to terminate your SFR subscription

Send your letter in registered mail with acknowledgment of receipt. This constitutes proof of your sending. SFR will take into account the date of receipt to launch the procedure.

Terminate its SFR Box subscription in 2023: the approach

You have an ADSL or SFR fiber internet subscription and wish to break your contract ? Whether to engage with a competitor or for any other reason, know that for change your internet box, The procedure is the same as for a mobile plan, it is rather easy and fast. We explain here how to terminate an SFR box . follow the leader !

How to terminate a SFR subscription ?

SFR suggests customers who wish to terminate their subscription at first to call them at 1023 or to contact the SFR assistance on Twitter . Officially to allow customer advisers to communicate the exact address to which to send the termination request. However, they may hope that the advisor will succeed in convincing the customer to stay at home, by offering for example an attractive commercial offer.

Only the line holder can contact 1023 (number billed at the price of a classic call) to terminate its SFR internet subscription. He must therefore be present when the call.

By registered letter

No need for big writing talents to write your request. You just need to mention certain essential points such as your name, customer number or termination reasons. If you do not know what to write in this registered letter, you can use our service to send a termination letter. You just have to replace the elements in parentheses of our letter model with the exact information that concerns you.

Or send your SFR Box termination letter ?

You will then have to send this registered letter to the operator to the Red Carré to the address indicated below:

SFR termination address:

SFR Termination Service
TSA 30103
69947 Lyon Cedex 20

The termination costs of an SFR Box

The Chatel Law

Since the Chatel law of 2008, the conditions of termination of a contract have been relaxed for the benefit of consumers. Whatever your contractual situation, Service closing costs in the amount of € 49 will be charged. If your commitment duration has passed, you will have no additional cost.

12 -month commitment period

If you decide to terminate your SFR Internet subscription before the end of the first year, you must pay all the remaining monthly payments for which you are committed.

24 -month commitment period

If you resound your SFR subscription before the end of the first year, you will have to pay monthly payments due to the first year plus a quarter of the monthly payments due to the second year. In the event that you are in the second year of your 24 -month commitment, you will have to pay a quarter of the remaining monthly payments.

The termination is effective within 10 days of receipt of your letter in registered mail by SFR. However, you can request in your mail that the termination is taken into account on a later date. In addition, you can always cancel your termination request as long as it is not effective.

How to terminate free of charge ?

Some cases make it possible not to pay termination fees or more specifically to be reimbursed. We can notably quote among them:

Legitimate termination reasons

These special cases appear in the contract and customers must provide a supporting document to benefit from this delivery. The cases are as follows:

• Loss of a permanent contract
• Incarceration of more than 3 months
• Notification of over -indebtedness or bankruptcy
• Move in an area not covered by ADSL or SFR fiber
• Move abroad for a period of more than 6 months
• Force majeure, as defined by the Court of Cassation
• Reason for illness or handicap which prevents using its Internet package
• Internet service inaccessible from the GSM network within 7 days of commissioning
• Unavailability of the Internet service for a duration of more than 2 weeks in the month following the commissioning
• Death of the line holder

The care by the new operator

This is the most practical, but also the most economical solution. Indeed, most ISPs offer the reimbursement of termination costs which can reach up to € 150. The purpose of this offer is obviously for the new operator to attract new customers. The next one takes care of the entire procedure and you just have to return your equipment to SFR.

The instructions

First of all, you must recover your RIO (operator identity statement), A unique identifier with 12 characters. To get it, simply call 3179 from your fixed. You can also find it by connecting to your SFR customer area or by contacting customer service.

You just have to send it to your new Internet access provider when subscribing to a new offer and it will be responsible for disengaging from your contract at SFR.

Turn over the equipment

That’s it, you have launched the termination procedure by calling customer service and sending a registered letter to SFR (or let your new Internet access provider take care of it). You just have one last step left to avoid possible penalties.

Prepare a package and bring together all the equipment in a single box. Do not forget: you have 20 days from the date of receipt of registered mail to send them. Remember to return all the equipment, such as cables and remote controls. If you forget one of the elements, you may have to pay penalties.

Then stick the return label that SFR will send you to your termination confirmation letter (you can also find it in your SFR space) on your package and place it in a relay point or a post office.

What is the difference between sfr and red by sfr side fiber ?

The main difference between SFR and Red by SFR is price level. Indeed, if you take the fiber with SFR, the first year will be cheaper (€ 16/month) but the second will be much more expensive (38 €/month) while for Red by SFR, you will pay 20 €/month of constantly.

I go from sfr to red by sfr. Can I take advantage of the welcome offers ?

No, you will not be able to take advantage of the offers for new customers from SFR to Red by SFR and vice versa insofar as these two companies come from the same group.

When can I terminate my SFR subscription ?

You can terminate your SFR subscription at any time. Nevertheless, know that if you are still committed, you will have to pay the remaining months until the end of your commitment and the closing of your line for 49 €. So be sure to know what you are committed to once you terminate your contract still under commitment. If you have exceeded the commitment period, you can terminate as you see fit, but you will still have to pay the € 49 line closure.

If I subscribe to a new operator, the latter covers the termination costs ?

Yes, if you go to a new operator your termination costs will be reimbursed at a maximum height of € 100 for all Internet operators . However, check the conditions for each of them to avoid unpleasant surprises.

How to terminate your SFR subscription ?

SFR offers several Internet offers (fiber, Power 8 fiber, ADSL, ADSL Power 8, 4G+) and mobile (4G+, 5G) packages. Find out how to terminate your SFR Internet or Mobile subscription.

Discover on video how to write a letter of termination:

How to terminate your SFR Internet subscription ?

The 4G+ box subscription is without obligation, it can be terminated at no cost at any time at any time. Other offers include a 12 -month commitment period. Unless you justify a case of force majeure, you will have to pay the remaining monthly payments in the event of early termination.

Termination fees of € 49 are applied, including for the 4G offer+. These costs, and any remaining monthly payments, can be exempt if the termination is justified by a legitimate reason.

Send a registered letter without leaving your home:

✓ Sending the registered letter with acknowledgment of receipt
✓ Service accessible online 7 days a week and 24 hours a day
✓ Immediate care of mail
✓ Proof of deposit immediately delivered
✓ Possibility to follow your shipment

After receiving your mail, taking into account the request will be effective within 10 days. You can also specify a later date.

Once the termination procedure has been launched, you have 20 days to return SFR equipment. If you have paid a warranty When subscribing, this will be reimbursed upon receipt. Penalties can be applied if the equipment is damaged or incomplete.

Good to know

You can terminate your box subscription and keep your mobile packages, or vice versa. However, linked reductions (multi-packs) may be affected.

How to terminate its SFR mobile package ?

SFR offers offers with a 12 -month commitment. In the event of early termination, you will have to pay all the remaining monthly payments.

If your package is associated with the purchase of a mobile with payment facilities, the commitment period is 24 months. If you resilled before the end of this commitment period, you will have to pay:

• All of the remaining monthly payments for the first 12 months;
• 25 % for the last 12 months.

If your termination request is justified by an imperative reason, you will not have to pay the remaining monthly payments.

To terminate your SFR mobile package, Send a registered letter with acknowledgment of receipt. It will then take 10 days, after receipt, for your request to be taken into account.

Good to know :

Until the effective termination of your SFR Mobile package, you can change your mind. Simply go to your customer area to cancel the request.

SFR termination letters models

Send your letter in registered mail with acknowledgment of receipt. This constitutes proof of your sending. SFR will take into account the date of receipt to launch the procedure.

SIMPLIFY YOUR ATMENTS AND RELIEUR SFR using the free model offered by La Poste:

Indicate your information (date, location, contact details, etc.) and the recommended shipping address:

• For internet termination ::
SFR Box and fiber customer service, termination service, TSA 30103, 69147 Lyon Cedex 20
• For mobile termination ::
SFR Mobile, termination service, TSA 30103, 69147 Lyon Cedex 20

FAQ – Frequently asked questions

How not to pay termination fees ?

The remaining termination and monthly payments can be exempt in the following cases and on presentation of proof:

• Death ;
• Unemployment resulting from a dismissal of a permanent contract;
• Health problem or disability preventing the use of services;
• Putting of a duration of more than 3 months;
• Recovery, compulsory liquidation or over -indebtedness;
• Movement outside the coverage area;
• SFR error or error.

When can we terminate SFR ?

The 4G+ internet subscription can be terminated at any time at no cost. Other Internet and Mobile subscriptions are accompanied by a minimum 12 -month commitment period. If you are no longer committed, you are free to terminate when you wish. If you are still incurred, costs will be applied in the event of early termination.

How to know your end date of commitment SFR ?

This information is mentioned on your contract and your invoices. You will also find it in your customer area. On the SFR site, two termination costs calculators are available to you (one for your mobile offer and another for a box subscription), accessible from your customer area. Return your information: Subscription name, desired commitment and termination date. The amount of applicable costs and remaining monthly payments will be communicated to you.

Termination with other operators