What are the Sosh Mobile/Internet termination costs

The suspension of its SOSH subscription is to be done online, via the customer area, or by registered mail with acknowledgment of receipt.

Delayed internet reimbursement offers

Important ! To submit your request, select the period including your purchase or order date.

I subscribed to an offer between 08/17/2023 and 04/10/2023

If I change the internet supplier

Refund offer
On your internet termination fees

Refunded to your termination fees

• If you change the Internet operator to reach Sosh
• Form to be completed no later than 04/12/2023

I subscribed to an offer between 01/06/2023 and 08/16/2023

If I change the internet supplier

Refund offer
On your internet termination fees

Refunded to your termination fees

• If you change the Internet operator to reach Sosh
• Form to be completed no later than 10/16/2023

I subscribed to an offer between 06/04/2023 and 31/05/2023

If I change the internet supplier

Refund offer
On your internet termination fees

Refunded to your termination fees

• If you change the Internet operator to reach Sosh
• Form to be completed no later than 07/31/2023

What are the Sosh Mobile/Internet termination costs ?

Orange low-cost brand, Sosh is known for its mobile and internet offers without commitment. But without obligation does it mean without termination costs ? From portability to restitution of equipment, including the line closing, check this in detail in this guide.

Discover our guide to learn everything about the termination of Sosh.

1. Sosh mobile termination costs

A free departure

Sosh’s mobile offers are all without engagement. This means that if you want to end your package, the operator cannot Not apply penalties. And this, whatever the reason for your departure and whatever the moment you do.

Is portability paying ?

You interrupt your mobile offer to go to a competitor ? You may like to keep your line number. If so, know that Portability is free.

Before terminating your SOSH package, dial 31,79 on your current phone. The RIO number (operator identity statement) 12 -digit will be communicated to you. Keep it preciously and send it to your new operator.

2. SOSH Internet termination costs

Break to your supplier at no cost

Like mobile plans, Internet offers are without engagement. No termination fees will not be set to Sosh when you decide to leave this ISP (Internet access provider).

Watch out for Internet line cutout fees

However, cut -off or fence costs are to be expected. Not to be confused with termination fees. They rise to 50 € and will be displayed on your last invoice.

You have spotted an offer from a competitor ? It is possible that it will make you take advantage of an odr (refund offer). He will then cover these fence costs.

Another solution to not have to pay is to present a legitimate reason for termination. It can be the death of the subscriber, a dismissal … Consult the GTC (General Conditions of Sale) of Sosh.

Non -return penalties of equipment, delay or degradation

Other costs linked to your termination can be requested by Sosh. This is possible in the case of non-return, or delay in restitution, the Internet box and its accessories, or a degradation of the elements.

For example, the absence or deterioration of the decoder will cost you € 200.

3. Terminate Sosh at no cost: the modalities

When to stop Sosh ?

Being without commitment, there is no annual deadline to be respected. To stop your mobile or internet offer at no cost, you can request it at any time.

How to put an end to an internet or mobile package ?

The suspension of its SOSH subscription is to be done online, via the customer area, or by registered mail with acknowledgment of receipt.

With Resilier.com, write and send your mail From home, 24 hours a day, 7 days a week.

The recommended with acknowledgment of receipt makes it possible to obtain follow -up of the routing and proof of deposit and reception.

Below, find an example of mail. We have taken the case of a customer wishing to subscribe to an offer with a competitor. Your situation is different ? Click “Customize this letter” to find the right model.

SOSH mobile/Internet offer SOSH

Registered letter with acknowledgment of receipt

Subject: termination request

By this letter, I inform you of my decision to stop my mobile/internet package number ………….. (note the customer number). Being without commitment, I wish to terminate it at no cost in order to take advantage of a more attractive competitive offer.

Thank you for processing my request within 10 days of receipt of this letter, as indicated by article L. 224-39 of the Consumer Code.

Thank you also for confirming my termination in writing.

In the meantime, please accept, madam, sir, my distinguished greetings.

How to return the Internet Sosh equipment ?

After sending your termination request, you must return the equipment. Check that everything is in operating condition and that nothing is missing.

Ideally, reuse the box in which the elements were sent to you. Several boxes have been delivered to you ? Place everything in a larger box so that there is only a shipment because a single return voucher will be sent to you. You no longer have the boxes ? It doesn’t matter, place the elements in another box.

Paste this right of return on your package.

4. Frequent questions about Sosh termination fees

How to terminate your Sosh package at no cost ?

Simply send a registered termination letter with acknowledgment of receipt. SOSH only markets offers without obligation. So there is no fees.

Can penalties be applied to me ?

Yes. If you have to return the internet equipment and you do not, or late, or the equipment is damaged.

So I have 0 € to pay ?

Yes, if you stop a mobile package. If you stop an internet package, allow € 50 for internet access fence costs.

SOSH termination in 4 guides

Here are our other Sosh termination guides: