How to terminate an Orange Pro subscription

You must install your new Internet access before requesting the termination of your current Internet access to be sure of do not undergo a cut.

Terminate: the modalities for the pros

When you want to put an end to your Orange Pro contract or terminate certain options, you must inform Orange and return, if necessary, your equipment.

The termination of your contract results in the interruption of your fixed and/or mobile telephone services, the Internet as well as access to your voicemail.

The information presented on this page may be useful to you in the following cases:

• You want to put an end to your contract or terminate certain options.
• You change operator.
• You change your offer category at Orange (p. ex. To go from an Orange Pro offer to a consumer offer or an Orange Business Services offer).

Your customer service also remains available at 3901.

Only the holder of a contract can request the termination.

You can do this by registered mail with acknowledgment of receipt, To be sent to the following address:

• Orange TSA Customer Service 20001 59878 Lille Cedex 9, if it is a contract Fixed phone alone.
• Orange Customer Service TSA 10018 59878 Lille Cedex 9, if it is a contract Open or Internet.

When you write your termination letter, take care to indicate your customer number as well as the references of the Orange subscription to which you wish to put an end (contract number + subscription date).

Your customer number (9 -digit) is indicated on the left side of your Orange invoice.

The termination of your subscription will take effect under the conditions and deadlines provided for by your contract.

You can follow your termination request by logging into your professional customer area.

Keep your number

If you wish to bring your call number to another operator, there is no need to request the termination of your subscription from Orange. The termination process is taken care of by the operator you transfer your number.

If you stop your professional activity and wish to keep your fixed line professional number in private, you can make this transfer by subscribing to a residential offer (subject to technical compatibility).

To use your pro line as residential quality, contact 3901 (1) or your usual commercial contact.

Your fence bill

At the end of the termination operation, you receive a closing invoice with the balance of any account calculated on your termination date. He understands :

• The refund of your PRORATA TEMPORIS package from the date of termination of your offer.
• The invoicing of the latest consumptions carried out on your Internet and Mobile lines (overtaking, excluding package, etc.) until the date of termination of your offer.
• Invoicing your any termination fees.

Following your termination request, an e-chronopass transport voucher will be sent to you by mail to allow you to return the equipment for free-made available or rented-belonging to Orange.

The mail containing the return voucher will be sent to the address indicated on your orange bills (your contact details). In the event of non-reception of the transport voucher within 7 days of the effective termination of your offer, contact your customer service.

The mail accompanying the return voucher will also specify the deadline you have to carry out the free restitution of your equipment.

These must be in good working order and include all accessories (cables, power supply, TV card, remote control. )).

When you request the termination of your Orange subscription while you are still contractually incurred, early termination fees – provided for by your contract – may be invoiced to you. In addition, the termination process can cause the invoicing of technical costs.

Termination fees can also apply when you change your offer category at Orange (for example to go from an Orange Pro offer to a consumer offer or an Orange Business Services offer).

Know your possible termination costs

If you have in your favor, you are reimbursed within 10 days the effective date of termination.

Find your end of engagement date

To obtain your RIO (operator identity statement) as well as the end of engagement date, you can call free from the line concerned:

• 3179 if your request concerns a fixed line.
• 416 if your request concerns a mobile pro line (Open Pro offers and PRO performance).

You wish terminate a service or option related to your Orange subscription ?

Here you will find detailed explanations to support you in your efforts:

• Terminate one of your fixed line services from your professional or telephone customer area.
• Anly terminate another option (mobile, livebox, messaging, etc.) by phone.

See the legal notices

(1) The service is free and the call is at the cost of a normal communication depending on the offer held, or deducted from the package. The waiting time before putting in touch with your advisor is free from orange networks.

How to terminate an Orange Pro subscription

You wish to terminate a subscription subscribed to the operator ORANGE But you don’t know how to do it ?

All offers Orange pro Or Orange Business Services can be terminated directly from the customer area:

If you do not know which customer area concerns you, just look at your invoice. The Orange logo is accompanied by the mention business services if you are affected by these offers.

In case you want to change operator and Keep your fixed or mobile phones numbers The procedure may be more complex, which is why Active Telecom offers personalized support in your approach.

You want to change your fixed or mobile operator by bringing your numbers to another operator ?

You must first apply for Operator identity statement (RIO) withORANGE directly from your customer area.

This statement is in the form of a code which is a succession of figures and letters.

You will receive as much code as numbers to be transferred. You will have to communicate this information to your new operator who will be responsible for transferring your numbers.

You have no steps to do withORANGE, The termination is automatic on the day of the transfer.

Depending on the technical configuration of your fixed telephony, you may need sign a portability mandate To transfer your numbers. Your new operator will tell you if this is the case or not.

Be careful, Fees may apply Depending on the commitment of your offer. These fees will be communicated to you when requesting termination.

You want to change your internet supplier ?

You must install your new Internet access before requesting the termination of your current Internet access to be sure of do not undergo a cut.

Once your new internet access is active, you can request the termination of your orange access directly from your customer area and turn over the equipment Depending on the procedure communicated to you.