How to terminate your mobile package with the Chatel law at reduced costs

The Chatel law, set up in 2005, is to protect consumers in the face of offers to liberticide commitment methods. It allows you to terminate a mobile offer with 24 months of commitment at a lower cost in order not to block the consumer by forcing him to pay significant termination fees. The Chatel law therefore only applies for mobile plans (or Internet subscriptions) with a 24 -month commitment.

Terminate your mobile package: all about the procedures

Want to leave your mobile operator ? Another offer that makes you eye ? We explain how to take the steps in peace.

You have subscribed to an overly expensive mobile package and you have chosen to terminate it for another or simply because it no longer suits you ? Do not panic, we explain how to do.

Terminate a mobile plan while keeping its number

If you want to keep your phone number, while enjoying a new package with another operator, the procedure is simpler today. Indeed, the law obliges your new operator to deal with the termination of your old package, in fact simplifying the steps. We must first take note of Your Rio number, The unique identifier associated with your telephone line. To do this, just compose the 3179 (free service) from the phone associated with the telephone line. An SMS will be automatically sent with information concerning the line, such as the duration of engagement and the Rio identifier.

Terminate without taking a new operator

If you do not wish to subscribe to a new subscription immediately and if you are not interested in carrying your old issue, some operators offer simplified procedures from their online platforms. However, beware, if your package is subject to a commitment, you are required to reimburse all of the remaining costs to your operator. Fortunately, most operators have today taken the tangent of the offers without obligation.

However, the easiest way to terminate your subscription permanently without the contribution of another operator remains the method by registered letter with acknowledgment of receipt. You must send this letter to the address indicated by your operator. The termination becomes effective spent a period of 10 days from the date of receipt of your mail. During this time, you can return to your decision and keep your current package.

Termination of a package in a specific operator

Depending on operators, termination methods may change or contain some specificities. To better help you, we have published guides for each operator and their equivalents low cost.

• SFR termination: how to terminate its SFR mobile or box package ?
• Orange termination: how to terminate your mobile or livebox package ?
• Free termination: how to terminate your mobile or freebox package ?
• Bouygues Télécom termination: how to terminate your Bbox or its mobile package ?

How to terminate your mobile package with the Chatel law at reduced costs ?

The Chatel law, set up in 2005, is to protect consumers in the face of offers to liberticide commitment methods. It allows you to terminate a mobile offer with 24 months of commitment at a lower cost in order not to block the consumer by forcing him to pay significant termination fees. The Chatel law therefore only applies for mobile plans (or Internet subscriptions) with a 24 -month commitment.

The Chatel law allows you to terminate a mobile package with the following advantages:

• In the event of termination of a subscription the first 12 months, monthly payments remain fully due;
• In the event of termination from 13ᵉ to 24ᵉ months, only 20% of the remaining monthly payments are to be paid.

Thus, in the case of a mobile package at 50 €/month with 24 -month commitment with a termination, for example the 18ᵉ months, there will only be 20% of the monthly payments of the last 6 months, namely 50 €*6* 20%, or only € 60 instead of € 300.

• The Chatel law, what is it ?
• The best known measurement to terminate its package with reduced costs
• What termination costs are to be paid thanks to the Chatel law ?
• What is important to know about the Chatel law
• How to terminate your mobile package with the Chatel law ?
• The scope of the Chatel law
• The different developments and supplements made to the Chatel law

The content of this page was verified by an editorial expert on the date of 03/08/2023

The Chatel law, what is it ?

The Chatel law has revolutionized the consumer report to mobile packages. From the name of the minister who set it up, it is actually a law split into two different parties: one promulgated in January 2005, and the other in January 2008. She aims to Encourage consumers to confidence in the offers proposed by companies by protecting them from those that turn out to be liberticides.

This law regulates contracts between professionals and individuals in the field of services. In addition to telephony, a more global part of the service sector is therefore concerned by this law. We come back to the important points of this law which ensures to protect users from the drifts of service providers.

The Chatel law has been promulgated to allow consumers to terminate before the end of commitment at lower cost.

The best known measurement to terminate its package with reduced costs

When we talk about the Chatel law in the field of mobile telephony, it is generally when you plan to terminate your contract. This measure is intended for owners of a mobile package with a 24 -month commitment.

In the event of a commitment for a two -year period, This law makes it possible to terminate your package at a more advantageous rate from the 13th month of subscription. It will therefore be necessary to pay 20% of the amount of the remaining monthly payments until the end of the contract as an termination of termination. To do this, it will be necessary to write a letter of termination or to request the portability of the number with another operator (see at the end of the article). The former operator will then take 20% of the remaining sum due.

Example : You pay 50 € per month an unlimited package with commitment over 24 months, bought from an operator with a smartphone. At the end of the twelfth month, you decide to stop your package, without keeping your mobile phone number. You therefore send a request for termination during the twelfth month by evoking the Chatel law. Your operator will then stop your subscription at the end of the twelfth monthly payment. You then have 12 months of commitment to reimburse: (12 months * € 50 of monthly payment * 1/5 of the sums to be paid) = € 120. You will have € 120 to pay for your operator, the equivalent of 3 months of package.

Also read how to write your termination letter ?

What termination costs are to be paid thanks to the Chatel law ?

Between subsidized packages of 12 or 24 months, the difference is not only the duration of the commitment.

The main distinction between these two types of packages is actually made in terms of termination costs:

• Packages with 1 year of engagement : all monthly payments remains due. The Chatel law has no power over these subscriptions.
• Mobile packages with 2 years of contract : only 20% of monthly payments are to be paid from the 2ᵉ year of contract.

Concerning Mobile packages with a 12 -month commitment, Users are required to honor all of their contract. If they wish to leave their operator before the end of the engagement, the termination is then expensive. To change operator, it is indeed necessary to pay all the remaining monthly payments. The termination of a € 30 package for which it would remain 5 months of engagement then amounts to € 180 (6*30 €). It is different with regard to the termination of a package with 24 months of engagement.

With the Chatel law, termination costs are reduced during the last year of engagement.

Regarding subsidized offers including The engagement period is 24 months, The calculation is different. On the same principle, termination of the package before the end of the first year of contract implies the total regulations of the sums due. But with regard to monthly payments to be paid for the second year of engagement, users should only pay 20% of the remaining total sum.

In the event of termination at the end of the first year of subscription, it therefore remains in theory 12 monthly payments to settle. But thanks to the Chatel law, one must actually pay only 20% of this sum. For a package worth € 30, the termination fees are then € 72 (30*12/5). And this, instead of € 360 if the Chatel law did not exist.

What is important to know about the Chatel law

Since June 2008, The Chatel law has established numerous less known measures, for the benefit of consumers ::

• Operators can no longer offer a commitment lasting more than 24 months.
• The termination notice is ten days, But you can request a higher notice period. Be careful, however, not to send your termination request too late at the end of the month (or too early without indicating a date of termination to your operator), or you could be taken from an additional month of package, while the termination would enter into vigor a few days later.
• The Chatel law also made it possible to put an end to the surcharged numbers On the technical supports of mobile operators. Some continue to charge these numbers, and the free line that the law forces them to indicate is only little enhanced. Consult in this case our free number of operators.
• From the date of subscription of a new contract, you have 7 days to retract.

Also read everything about the portability of the mobile phone number

How to terminate your mobile package with the Chatel law ?

The Chatel law allows you to terminate a package with commitment at low cost. However, the termination stage implies following a relatively strict procedure. In order to ensure that it goes smoothly, and to prevent any errors, here are some tips.

1. Check the anniversary of his contract: At first, it is important to know on what date the offer was taken out.
2. Estimate its termination costs: Once the start date of an engagement has been checked, it is then possible to estimate its termination fees.
3. Send a letter of termination to his operator: After estimating the costs, users can decide to terminate their offer by sending a letter of termination to the operator.

You have to take your precautions before engaging in a termination procedure. As a general rule, the birthday date is indicated on monthly invoices. If not, it is possible to Find this information by logging into its customer area. Identifiers are generally the line number as well as a personalized password by the holder. If the latter is forgotten, it is also possible to modify it.

To estimate its termination costs to pay the most, you must first Take into account all the remaining monthly payments under the first year of contract. Then, we must divide the sum of the monthly payments that remains to be paid for the second year by 5. It will then be enough to add the costs of the first and the second year, in order to obtain the total cost of the termination.

To read also how to change mobile operator ?

The scope of the Chatel law

If the Chatel law is mainly mentioned in the context of mobile telephony, it is not limited to it. This law more broadly regulates all contracts between professionals and individuals in the field of services. However, in terms of the relationship between consumers and operators, some points are particularly interesting. We come back in detail on what the Chatel law allows in the event of termination of a mobile plan.

In general, the Chatel law is mentioned as part of the termination of a mobile plan. It is more precisely To put an end to a subsidized offer that users can invoke this law. However, all packages with commitment are not eligible for the application of the Chatel law. This measure thus applies, as mentioned previously, only, to packages whose duration commitment is greater than 12 months.

In the vast majority of cases, These are offers involving a two -year commitment. If this commitment period is relatively long, users are not necessarily obliged to remain linked to the operator for 24 months. The Chatel law thus aims to offer consumers a certain freedom.

The different developments and supplements made to the Chatel law

3 years after the promulgation of the Chatel law, law n ° 2008-3 for the development of competition at the service of consumers provides:

• The removal of overcharged numbers for technical supports.

Before, the technical support of operators was reachable by a surcharged number. If the Chatel law has since required operators to offer a free line, the latter is rarely put forward. Operators prefer to promote their paid communication channel. To avoid being fooled and being able to contact them for free, there is however a solution. Our guide thus lists all the free numbers of operators.

• Limitation to 24 months of the duration of contracts.

If, before, operators could offer commitments over a period of more than two years, this is no longer the case. The maximum duration of a contract between a service provider and a consumer has been fixed at 24 months. If this is the maximum authorized, it is often the classic duration offered by operators for subsidized packages.

• The possibility of terminating your subscriptions at a lower cost.

In addition to previous measures, the Chatel law was supplemented by the possibility of terminating at a lower cost. As part of a 24 -month contract, consumers have the opportunity to unsubscribe after the first year. Since 2008, this termination can be done at a lower cost. As of the thirteenth month of engagement, the amount of termination costs corresponds to 20% of the remaining total sum since 2023.

The Chatel law is very advantageous for consumers engaged over 24 months with their operator.

That the Hamon law provided, dating from March 2014 ?

The Hamon law of March 17, 2014 also expressed the protection offered to consumers. This law provides an insurance contract after the first year of engagement. Termination can take place without reason and on a simple registered letter.

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