Red & me

If you are Subscribed to a Red Box, your identifiers (email address in @SFR and password) are indicated on Your order tracking letter. Top left, you can indeed find:

Red & Me Application: Download and use the Red by SFR app

The Red & Me application allows you to manage your offer and follow your consumption. It can be downloaded from Android (via Google Play) or iOS smartphone (via the AppStore). How to connect to the Red and I application ? Is the Red by SFR application free ? How to download it ? We will explain everything to you.

You want to take out a Red by SFR offer ?

You want to take out a Red by SFR offer ?

• The essential
• To connect to your customer area with Red & me, you must Download the application on the AppStore or Google Play. Launch the app and Connect using your identifiers (Identifier and password) from the reception screen.
• Downloading and using the Red and I application is completely free for Red by SFR customers. This service is accessible from your smartphone or tablet.
• The free Red & me application obtains the 4.5/5 (note collected in August 2023) on a total of 20.1K of opinion. With the app, you can follow the condition of your RED offers, consult your invoices or follow your order.

What are the features of the Red & Me application ?

Thanks to the’Red & Me Application, Red by SFR customers can Manage their fixed or mobile line directly from their smartphone or tablet, anywhere and any time. True alternative to the Red Customer Area, the application allows access to all functions allowing Manage its Red offer In the blink of an eye and from all its devices. For members of the Red Family, the Red & me app offers many advantages.

1. Management of your consumption : Once connected to your customer area from the Red & Me application, you can follow theEvolution of your consumption, in France as abroad. Calls, SMS, MMS, mobile internet gigas and even multimedia purchases, Watch where you are in your package so you never be surprised by the amount of your invoices.
2. Consulting your invoices : all your invoices are available And downloadable From your Red & Me application. You can even ask receive a notification when a new invoice is available to you.
3. A single interface : for those who hold Several RED contracts mobile or fixed, the Red and I application represents a real time saving. It makes it possible to bring together on A single dashboard All of your offers. You can thus monitor and support your children’s consumption with one click from your smartphone or tablet.
4. Management your options : From your Red & me app, you can take out or terminate your options according to your desires.
5. The smartphone store : THE Red smartphones catalog is accessible directly from the Red & Me application. Just connect to your account from your phone or tablet to change your mobile phone and know the good deals of the moment.
6. Digital assistance : The Red & Moi application provides Digital assistance which allows customers to access Mobile or fixed faq, but also to the discussions of The Red Community. You can also ask to be put in touch with an advisor for Red SFR termination issues for example.
7. Emergencies and repairs : in case of problem with your internet box, You can perform a complete diagnosis of your modem directly from your Red & Me application. You can test your RED box, internet connection and services. If your problems persist, the application puts you in touch with the Red customer service.

You want to subscribe or change the Red by SFR offer ?

You want to subscribe or change the Red by SFR offer ? 09 71 07 04 99

You want to subscribe or change the Red by SFR offer ? Compare The different Red SFR box and mobile offers of the moment or without commitment ! See offers

How to download and install the Red & Me app on Android and iOS ?

Red and I are available on Applestore and Google Play Store application download platforms. Thus, the majority of customers with a smartphone can access the services offered by the Red by SFR application.

How to download the Red & Me application with Android

Red customers holding a tablet or Android smartphone (LG, Samsung, Xiaomi, Huawei, Oppo. ), can telechage the’Red & me application for free online. For that :

• Open the application Google Play Store on your smartphone or tablet.
• In the search bar, type “Red and me“”.
• In the results, scroll to the point of finding the application that is called “Red & me“and click on the button”Download“”.
• Enter your password or use Face ID if necessary to install.

How to download the Red & Me with iOS application

To download the Red and I application from an iPhone:

• Open the aplication App Store on your iPhone or iPad.
• In the menu at the bottom of your screen, click on the magnifying glass icon to search for an application
• In the search bar, type “Red and me“”.
• In the results, scroll to the point of finding the application that is called “Red & me“and click on the button”Get“”.
• Enter your password or use Face ID if necessary to install.

Receive a download link from the RED and me app for SMS

To download the Red & Me app, you can also Send “app” to 888. You will receive by SMS a download link compatible with your mobile. SMS sending is free.

How to use the Red & Me app ?

With the red and me management application, simplify your life and easily and quickly manage all your Red by SFR offers.

Manage your consumption with the Red and I

With the Red & I application you can monitor your consumption, Whether you are in France or abroad. To do this :

1. Connect to the application thanks to your RED SFR identifiers.
2. Then click on the tab “My consumption” at the bottom of your screen.
3. You then access the tab “In progress consumption”.

This section gives you several information on the consumption of your RED package. By unrolling your screen from top to bottom, you can see:

• The date of resetting your package
• THE Total amount of your offset
• Your mobile internet consumption in France
• In the event of a blocked package, the number of hours of calls and your remaining SMS/MMS In France
• Your Mobile Internet consumption and your remaining calls and SMS/MMS abroad

You can access the Detail of each of your consumption by clicking on the section that interests you. By clicking on “excluding package” for example, you can find the Total detailed amount of your purchases, Multimedia, Games and VOD subscriptions.

Note the holders of a smartphone or an Android tablet can consult their consumption directly from the home screen of their device. They just have to install the Widget “Red & Me” dedicated.

Consult your invoices from the Red and I

It is also possible to Consult and download in PDF all its RED invoices directly from the Red & Me application. To do this :

1. Go to the section “My consumption” At the bottom of the home page.
2. Click on the tab “Invoices” Located next to “consumer consumption” at the top of your screen.

You find in this section:

• The amount of Your last RED invoice
• Your Last 5 invoices With two possible displays, “List” or “graphic”, To help you control your consumption

Just click on the invoice that interests you to access its PDF version. You can then save it orto print.

Note with the Red & me application on your mobile, you receive a notification or SMS every new bill Emitted on your RED account.

Manage your package from the Red & Me app

You can develop your package And Manage your options By clicking on the section “My package”, At the bottom of the RED & Moi application home page. This tab gives you the possibility of:

• To see the Detail of your current package
• Change
• Manage your options

In category “Details of my offer”, You will find all the options you have taken out with your RED package.

By clicking on the button “Add options”, You will find all the RED or SFR options compatible with your package. You can therefore subscribe to different options related to your number (answering machine, red list. ) or entertainment options like Netflix.

Just click on the option that interests you to choose to subscribe or terminate.

Edit your personal information on the Red & Me application

From your Red & Me application, you can change in a secure manner ::

• Your address
• Your contact elements (phone numbers, email address)
• Your authorizations concerning the use of your personal data
• Your banking information (in the “invoicing” section)

1. Just go to the tab “My info” At the bottom of the home page of your Red & Me app.
2. Then click on thepencil icon Besides the information you want to modify.

For Modify your banking information From the Red & Me app, click on “Billing” in category “My info”. Be careful, after saving your BIC and your IBAN, you still have to go to your Red customer area For Sign your SEPA mandate.

Be careful in the event of a moving with Red SFR, remember to change your address from the application.

How to use digital assistance on the Red & Me application ?

You want to change your Red by SFR offer downwards ?

You want to change your Red by SFR offer downwards ? 09 71 07 04 99

You want to change your Red by SFR offer downwards ? Discover and compare The time offers available on the Red by SFR website ! See offers

You can ask Red SFR assistance online 24 hours a day, 7 days a week With your Red & Me application. To do this, just click on The “Help” section, At the bottom right of your home screen. You then find everything you need in the event of a problem with your Red offers and devices.

1. All FAQs : find All responses from RED advisers Current problems concerning:
   • Your customer area or your Red & me app
   • Your offer and your invoices
   • Your mobile
   • Your Internet box
2. Emergencies & troubleshooting : find everything you need to do In the event of an urgent problem with one of your RED mobile offers. You have the choice between 4 tabs:
   • Loss and theft of your mobile
   • Unlock your SIM card
   • Order a Red SFR SIM card
   • After sales service
3. Troubleshooting your box : if your red box falls on the way, you can diagnose yourself directly from your Red & me app by clicking on “Launch a diagnosis”.
4. Contact us : ask all the questions you want to A Team Red Advisor clicking on “Contact an advisor”.

What to do in the event of a connection problem to the RED application and I ?

Where to find its Red by SFR identifiers ?

If You can’t connect to your Red & Me application, The first thing to do is Check the identifiers that you use. Your identifiers are the same as the ones you use to access your Red Customer area.

If you are Red mobile offer, Your identifier is Your mobile line number. You received Your password by SMS When opening your account.

If you are Subscribed to a Red Box, your identifiers (email address in @SFR and password) are indicated on Your order tracking letter. Top left, you can indeed find:

• “Mail identifier”
• “Mail password”

Contact Red Customer Service

If you still cannot connect to your Red & me application despite the verification of your identifiers, contact RED customer service by other means.

1. By telephone : new Red Box customers have access for 2 months to a dedicated number, the 0801 82 00 36 . Red advisers are available there 7 days a week and 8 a.m. to 10 p.m. The call is free from a landline. You can also call the 06 10 00 19 63 . It’s a vocal server open 7 days a week and 24 hours a day. If you are not yet RED customer and want to become it, you can call 09 71 07 04 99 to be in contact with an advisor.
2. By cat : you can Chat with a Red Advisor Since your Red customer area. To do this, once connected to your customer area, click “Contact us” at the bottom of the home page. Then select the object of your request and click on “Chat with our advisers”.
3. By Facebook or Twitter : you can also go on Facebook and Twitter pages from Red by SFR and send a private message. You will then be put in touch with a Team Red advisor.

Red & me

Take stock on the network or launch a diagnosis to check the condition of your box and troubleshoot it.

Contact an advisor

New Customer Box ?

Benefit from dedicated telephone assistance up to 2 months after activating your new line.

Manage your wifi network

Equipped with a box 8 ?

Cut your WiFi network and simply share WiFi via QR code or SMS with the Smart Wifi functionality.

Download the Red & Me app

Join our

satisfied users !
Application that does its job and works well �� Advisor easy to reach and good advice.

I’ve been managing everything with this app for over 2 years now. Contact with customer service is reactive and detail and subscription/deletion of tenders is effective.

I am very satisfied with the Red application. No problem, it works perfectly, there is quickly access to invoices, consumption follow -ups and chat with an advisor

A simple app that displays the essential information I need. Perfect �� Don’t change anything.

• Tracking control
• Online activation
• Refund offers
• Client area
• Red & me app
• Moving
• Termination